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Users experiencing issues updating 5th-gen iPod touch to iOS 6.1

post #1 of 29
Thread Starter 
Owners of Apple's latest iPod touch are experiencing issues updating to the newly released iOS 6.1 software update.

iOS error
Fifth-gen iPod touch users receive this error updating to iOS 6.1 (via user "_Eric_"


Users began posting in Apple's Support Communities website on Monday following the release of iOS 6.1 to share the problem. Some with the fifth-generation media player have received an error that says the system is "unable to verify update."

"iOS 6.1 failed verification because you are no longer connected to the Internet," the error reads, even though users are connected to Wi-Fi. The notification gives users the option to close the prompt or try again.

Those posting on Apple's support website indicated that the error continues to pop up, even if the iPod is connected to an external power source when the update is initiated.

The problem was also apparently a part of the iOS 6.1 beta Apple issued to developers on Saturday. Though that software was not identified as a "golden master" to developers, it ended up being the same update provided to the public on Monday.
post #2 of 29
A strong WiFi connection does not mean you are connected to the internet. You can be connected to a wifi router to exchange files around computers, phones and tablet, without needing a connection to the internet.
post #3 of 29

Craig Federighi should be fired ¡""/s

Life is too short to drink bad coffee.

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Life is too short to drink bad coffee.

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post #4 of 29
Quote:
Originally Posted by astonmartindb9 View Post

A strong WiFi connection does not mean you are connected to the internet. You can be connected to a wifi router to exchange files around computers, phones and tablet, without needing a connection to the internet.

True but if you notice in the image they did successfully download the update so they were probably connected to the Internet moments before this message appeared and chances are good that they are still actually connected.

Life is too short to drink bad coffee.

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Life is too short to drink bad coffee.

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post #5 of 29
I never update iOS devices over the air. I prefer syncing with iTunes via USB cable. It's the only way to be sure.

"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
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"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
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post #6 of 29
Quote:
Originally Posted by astonmartindb9 View Post

A strong WiFi connection does not mean you are connected to the internet. You can be connected to a wifi router to exchange files around computers, phones and tablet, without needing a connection to the internet.

Exactly, although as MStone says they had to have been at one point. I have always thought they should have two different icons ... 1) You are connected to a Router but no Internet and 2) You are really connected to the Internet.
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Long on AAPL so biased. Strong advocate for separation of technology and politics on AI.
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post #7 of 29
I agree with astonmartindb9. Basic troubleshooting of your network is always a good idea when running into trouble. People also install stuff or small hacks that may prevent the update from performing properly. I did something with my old iPhone that prevented my voicemail indicator from working properly. Turned that hack off and my voicemail indicators came pouring in.

That being said, I did the OTA update over my home wifi with zero issues. Everything updated as it should have.
post #8 of 29
iOS 6.1 deleted all my messages on my iPhone. I now have to restore from iCloud (the backup was yesterday ... sigh)
post #9 of 29
Steve jobs made mistakes to. Anyone remember the iPhone 4. It didnt actually open to rave reviews. People were kind of underwhelmed especially by the death grip. Steve's response... Your holding it wrong :/. If people make mistakes they learn. You just spent a whole lots of money teaching them a lesson. so don't just fire them. Use them.
post #10 of 29
Quote:
Originally Posted by Suddenly Newton View Post

I never update iOS devices over the air. I prefer syncing with iTunes via USB cable. It's the only way to be sure.

I love the OTA delta updates. Haven't had an issue with them yet.

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

 

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"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

 

Goodbyeee jragosta :: http://forums.appleinsider.com/t/160864/jragosta-joseph-michael-ragosta

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post #11 of 29
Contrary to what some commenters suspect, this is NOT a user error or Internet connectivity issue. There is a problem with the update package Apple is distributing for fifth gen iPod Touches.

As the article says, iOS devs (I'm one) were unable to install the update over the weekend. The update doesn't work via over-the-air or iTunes updating/restoring.

Weird that nobody at Apple caught this before public release, when there is a thread at their own dev forum stating that nobody with a fifth gen Touch is able to update.
post #12 of 29
Where are the headlines about Apple passing Exxon to be largest market cap company again? Only news when they lose number one position?

AAPL 422.14B
XOM 415.40B
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Long on AAPL so biased. Strong advocate for separation of technology and politics on AI.
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post #13 of 29
Quote:
Originally Posted by digitalclips View Post

Where are the headlines about Apple passing Exxon to be largest market cap company again? Only news when they lose number one position?

AAPL 422.14B
XOM 415.40B

 

Don't bring facts into an emotional argument.

Proud AAPL stock owner.

 

GOA

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Proud AAPL stock owner.

 

GOA

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post #14 of 29
Quote:
Originally Posted by SpamSandwich View Post

Don't bring facts into an emotional argument.

LOL
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post #15 of 29
Quote:
Originally Posted by Suddenly Newton View Post

I never update iOS devices over the air. I prefer syncing with iTunes via USB cable. It's the only way to be sure.

I tried to update my iPod touch 5th gen using iTunes and that didn't work either. This issue has something to do with Apple server authentication and/or the build itself.
post #16 of 29
Quote:
Originally Posted by Jme Saunders View Post

iOS 6.1 deleted all my messages on my iPhone. I now have to restore from iCloud (the backup was yesterday ... sigh)

First off, you should always do a backup&sync b4 update. ...Which iPhone? I updated my iphone 5 and have all my messages intact, no issues at this point.
post #17 of 29
Just updated my iPhone 5 here from work. Zero issues, I was a bit concerned at first when I had to log back into iCloud, feared the worst - but all is well.

Granted, I don't have an iPod Touch 5 to try it out on...
post #18 of 29

I got the exact same error message on both my devices, an iPhone 4th gen and an iPad 3rd gen. Upon clicking "Try again" several times it eventually worked. Probably the authetication server at Apple's end is over-loaded?

 

Anyways, the point is that the issue not limited to 5th gen iPod touches, but it affects all my iOS devices too. And there is nothing wrong with the Wifi connection, it works for other devices connected at the same time.

post #19 of 29

Word on the Apple dev forum is that the issue has been fixed -- at least with over-the-air updates.

post #20 of 29
Quote:
Originally Posted by shimshamalong View Post

Word on the Apple dev forum is that the issue has been fixed -- at least with over-the-air updates.

Yes. Mine is updating OTA. Looks like it was a server side issue since the update is being done on the same previous download that didn't work.

post #21 of 29

Just confirmed for myself that the update is now working on fifth gen Touches -- both OTA and in iTunes.
 

post #22 of 29
It's fixed - save the foaming for the next 'cirsis'
post #23 of 29
I just got the same message with my iPhone 5. No problem with wifi connection with safari and updating other apps, just updating to iOS 6.1.

Correction: it's trying to load 6.0.2.
Edited by tvarwig - 1/28/13 at 6:50pm
post #24 of 29

No problem updating my iPod Touch 5G, wireless update was very quick and update is working well.

post #25 of 29
Updated my iPod Touch to iOS 6.1 update, via wireless, seamlessly. Very quick download and the reboot was also quick. The update is working well so far. Will post if anything adverse happens.
post #26 of 29
I too, had a similar problem yet I know I had 10.5 Meg's down had downloaded the update yet right before it rebooted during verification a "this update is not available at this time" message appeared, this was not a iPod touch 5g yet Apples other 4" screen device the iPhone 5
post #27 of 29
I did not have this problem. Updated iPad and red iPod to 6.1 over wifi. iPad asked me to choose wifi, iPod did not. iPad has never been connected by cable. The only thing I would like is abetter camera. Dude!
post #28 of 29
I updated my iPod touch 5th gen with iTunes last night. No problems at all.
post #29 of 29
OK - here's the reason for the software update failure - the UPDATE was being rejected because the VERSION of the UPDATE was incorrectly named.

The iTunes (and Xcode) updater code for devices will, in many cases, not let you DOWNGRADE software - meaning go back to a version of the code which is less than the version of the code you currently have installed.

In this case, for example, the existing code version might have been something like 10B5129 - and the UPGRADE code version should have been something like 10B5143. However, it appears that the '5' was left out of the upgrade package's code version name and the effective version ended up being 10B143.

Because the comparison of 10B143 was numerically 'LESS' than 10B5129, the upgrade was halted because it apparently was a DOWNGRADE.

From what I understand, those developers who pursued this line of thought were able to make a small change to the definitions files in the upgrade packages and their upgrades were then properly installed.

As best I know, this problem has been eliminated by way of newly minted installers that have a 'valid' upgrade version number.
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