Some time ago, I went into an Apple store to get help with an iPod that had very poor battery life. The clown who talked to me was very much younger than me and immediately assumed that because there was snow on the mountain that I was computer illiterate. He was very rude in his discussion with me indicating that I was an old fool that couldn't keep up with the times. I am a research engineer, and have been working with computers for more than 40 years.
Today (3/22/13), I went into the Portland store to buy a MacBook Pro. I already knew what I wanted. I stood around for about 15 minutes and no one offered to help. Finally some jerk at the front of the store asked if I needed help, and I said yes. He said that he would have someone to help in 5 minutes. 15 Minutes later, no help. Someone walked in the store and the jerk got the manager to help him immediately. I said that I was there first, and the jerk said that the newcomer just wanted a gift card. My compliant was met very rudely by the jerk. 10 Minutes later, the jerk gets some one to help me, but whispers something to the guy first. I told the "genius" what I wanted. Without checking, he said they didn't have it but they could order it, but couldn't give me my educational discount. I walked out, and as I was walking out, the jerk at the front door took another rude shot at me.