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Chinese regulator: Consumers must be protected against Apple's Chinese warranty practices

post #1 of 58
Thread Starter 
A notice sent out by China's State Administration for Industry and Commerce on Thursday requested authorities to take action against Apple's reportedly harmful after-sales service, but offered no specifics as to what the company has done wrong or how to fix it.

China Apple Care
Apple's Chinese Apple Care webpage. | Source: Apple


The notice, calling for tighter supervision of Apple's dealings in China, was cited by the state-run China National Radio, reports Reuters, and appears to be part of a government led crusade against the Cupertino company.

CNR said the announcement was in direct response to "widespread reports" that Apple's warranty service is hurting Chinese consumers. According to the media outlet, these reports were first seen on March 15, the same day that state-run China Central Television attacked Apple in its annual "Consumer Rights Day" piece meant to expose the iPhone maker's bias "against Chinese consumers in its warranty and customer service policies."

Ultimately, the smear campaign backfired after a series of suspicious posts popped up on Chinese microblogging site Weibo. In the messages, a number of notable celebrities showed support for the broadcast, though one from actor Peter Ho included the phrase, "Need to send out at about 8:20 pm," suggesting that at least some of the anti-Apple rhetoric was premeditated as many posts hit Weibo at the specified time.

At issue is Apple's warranty practices in the country, which critics claim is inadequate compared to services offered elsewhere in the world. Some critics say the company offers shorter coverage periods in China, while others report broken devices are replaced by refurbished products instead of brand new units.

Apple countered the accusations last week, saying that its existing warranty policies were nearly the same worldwide, with deviations allowed for regional laws.
post #2 of 58
China has warranty practises?
post #3 of 58
It's the good old China shakedown. Bastards.

Proud AAPL stock owner.

 

GOA

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Proud AAPL stock owner.

 

GOA

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post #4 of 58

Apple: Consumers must be protected against disgusting, pathetic, hilarious, laughable, shameful, dishonorable Chinese knock-offs.

Originally Posted by helia

I can break your arm if I apply enough force, but in normal handshaking this won't happen ever.
Reply

Originally Posted by helia

I can break your arm if I apply enough force, but in normal handshaking this won't happen ever.
Reply
post #5 of 58
I know it would never happen, but would be great to pull out of China, both for parts and sales.
post #6 of 58

Funny... I'm guessing that the LAST thing the good folks living in China NEED is 'protection' from Apple.  Maybe the Chinese government should spend a moment or two in front of mirror before they start pointing accusatory fingers?
 

post #7 of 58
If China (government) had its way, it would take over Apple's Chinese factories and take the product and money for themselves.
post #8 of 58
I wonder if some of this pressure is intended to stop Apple from improving Chinese working conditions? No other company has stepped up to do that.

Apple IS dependent on China for now. It's not about wages. There's no comparable supply chain and rapid adaptability of manufacturing in the US. But over time, I wonder what Apple's big cash hoard might be able to build in the US? I'm sure Apple's considering their toe-hold in US manufacturing as something with the possibility to become more--not soon, but in years to come. (Better to have a long-term backup plan than no backup plan at all!)
post #9 of 58
What the heck is going on with America? China breaking into corporate computers to steal our best work, Samsung keeps selling stolen product ideas, and thousands of Americans defend both of these regimes as if they owe them their lives. Sad.
post #10 of 58

Simple commercial tit for tat.

 

http://www.reuters.com/article/2013/03/28/us-usa-cybersecurity-espionage-idUSBRE92Q18O20130328

 

Poor Apple, caught in the middle.

 

As for those who think cyber espionage only goes one way, where do you think all that cyber warfare budget went? Surely no one thinks that Chinese computer networks are more sophisticated and are less penetrable by elite US hackers/IT soldiers.

post #11 of 58
I'm sensing a lot of animosity toward the Chinese here. 1hmm.gif

"The real haunted empire?  It's the New York Times." ~SockRolid

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

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"The real haunted empire?  It's the New York Times." ~SockRolid

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

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post #12 of 58
%u6C92%u6709%u53CD%u624B%u4E00%u64CA (no back hander)
post #13 of 58
China...where stealing IP and government secrets is encouraged by the authorities, where home-grown companies are allowed to manufacture and sell billions in pirated products, where more DDOS and spam attacks originate, where human rights are nice, in theory, where they want to now regulate an American company's after-market warranty? Pffft.
post #14 of 58
Quote:
Originally Posted by SolipsismX View Post

I'm sensing a lot of animosity toward the Chinese here. 1hmm.gif

 

Can you provide quotes?

 

I'm only sensing animosity towards the Chinese government, mixed with a couple comments expressing legitimate concern for the Chinese themselves.

post #15 of 58
Quote:
Originally Posted by SolipsismX View Post

I'm sensing a lot of animosity toward the Chinese here. 1hmm.gif

Just towards the Chinese government.
post #16 of 58
Originally Posted by buckalec View Post
%u6C92%u6709%u53CD%u624B%u4E00%u64CA (no back hander)

I think you mean 沒有反手一擊. (enlarged because that last one is a heck of a doozy…) 


How did you enter those characters? Just for bug purposes.

Originally Posted by helia

I can break your arm if I apply enough force, but in normal handshaking this won't happen ever.
Reply

Originally Posted by helia

I can break your arm if I apply enough force, but in normal handshaking this won't happen ever.
Reply
post #17 of 58
Quote:
Originally Posted by whytoi View Post

Simple commercial tit for tat.

 

http://www.reuters.com/article/2013/03/28/us-usa-cybersecurity-espionage-idUSBRE92Q18O20130328

 

Poor Apple, caught in the middle.

 

As for those who think cyber espionage only goes one way, where do you think all that cyber warfare budget went? Surely no one thinks that Chinese computer networks are more sophisticated and are less penetrable by elite US hackers/IT soldiers.

 

Not a bad theory--especially if other American companies get caught up in the same way. (I can see how Apple would make a juicy first target.)

 

This definitely smells like it's about something other than what they say it is. Especially when they're hiring astroturfers and, now, making vague statements without dictating specific actions.

 

What's the something? Cyber attacks are as good a guess as any, I suppose. Either a backlash from US attacks OR simply a backlash from the US letting  the world know about Chinese attacks.

 

The US certainly has its own cyber warfare program, seemingly quite advanced (in partnership with others). Whether the US or China is ahead is not an obvious answer! Also, I'd suspect the Chinese government is slightly more likely than the US to make (and worry less about world opinion regarding) purely economic (not military/nuclear-related) attacks. After all, the Stuxnet story got out. Attacks on China by the US for purely economic reasons could get out as well and look VERY bad on the world stage (as if the US needs more reasons for that). Whereas I feel that China would just shrug and deny--they don't even hide that kind of thing much (today's story being just one example).

post #18 of 58
As an expat living in China for the past several years, and an avid Apple user, I can tell you that Apple's warranty and service support are excellent here in China. They replaced a dying replacement battery for free after just asking how long I had it, no receipt, even though it was the second replacement on an out of warranty machine. They authorized the replacement for FREE of the motherboard of my over 3 year old MacBook Pro at an authorized Apple repair center when the graphics chip started to malfunction. They replaced the guts of my iPhone when the home button failed, and quickly fixed a problem with my screen on a one year old 27" iMac. Wonderful service and wonderful support. This whole issue is totally made up bullshit! More than likely it is the twisting of the screws by the homegrown mobile handset makers and the State controlled equipment makers and mobile operators.
Edited by FreeRange - 3/28/13 at 6:15pm
post #19 of 58
If the Chinese authorities condone* the beating up of a visiting team of basketball players from Georgetown University...in a diplomatic contest...you know all you need to know about China.

China is largely bereft of any moral sensibilities. That's what socialism does to the soul of a people. (It's so easily and repetitively seen when you look at Russia, North Korea, Cuba, former East Germany)




*No authorities tried to stop the on-court gang violence. They just sat back and enjoyed it.
post #20 of 58

If China really wanted to put pressure on US companies (or simply help their own companies unfairly), it's easy to imagine the helpless position Apple (and others) would be in. China could easily stage industrial "accidents," fake mass "protests," fake backdated "patents," fake "epidemics" of iPhones catching fire... you name it.

 

Quote:
Originally Posted by CraigAppleW View Post

...China is largely bereft of any moral sensibilities. That's what socialism does to the soul of a people. (It's so easily and repetitively seen when you look at Russia, North Korea, Cuba, former East Germany)...

 

You've made two errors: "a people" and "socialism." Both are used too broadly. China's abuses here are not socialist principles, and the actions of authorities are not "a people."

post #21 of 58

@ Freerange. You certainly have had your share of problems with Apple products! Great that the Chinese Apple Stores took such good care of you, but what does that say about Apple's products - or perhaps your "luck". Thankfully, as an Apple user since 1993, my problems with hardware have been few. I am a fairly advanced computer user, so rarely have to contact Apple for tech support, but when I have, and without exception, they have always seen my issue through to a complete resolution regardless of how much time needed to be spent on it. 

post #22 of 58

I was in a small town 10 years ago for 3 weeks.  As I roamed, freely, I saw lot of stores who had merchandize which was pure rip off. Out right trade mark, copy rights, etc. on bogus merchandize. I know other counties have the same problems, but watching DVD's that looked (were) copied, Pepsi, that was not Pepsi, a loaf of Wonder bread that was not, etc. It is a problem that runs deep in China. As I said, if China could take over manufacturing plants, they would and might.  I think it is a real worry to any company that has products made in China.

post #23 of 58
Quote:
Originally Posted by Tallest Skil View Post

Apple: Consumers must be protected against disgusting, pathetic, hilarious, laughable, shameful, dishonorable Chinese knock-offs.

That's probably the issue. Folks trying to bring in knockoffs and get them swapped for the real thing. Put in a knockoff serial sticker with a legit number etc

Only to find out that Apple checks like mad to make sure the parts are all legit. I have a friend here that bought a white iPhone cause the black were out of stock. Had a third party display and back put on it not thinking that the color is in the specs or that the dock connector was the wrong color. Was refused service for tampering with phone. Twerp tried to call AppleCare but they could see the notes and wouldn't even let him buy a replacement.
Edited by charlituna - 3/28/13 at 7:00pm

A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

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A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

Reply
post #24 of 58
Ask anyone who's done business in China. Someone wants a kickback.
post #25 of 58

There must be a whole bunch of Chinese comical Ali's working for that despicable commie government. They're probably worried that Apple is gaining too much in popularity in their country, and especially with the China Mobile deal happening eventually, maybe now is a good time to embark on their ridiculous, untrue and state fabricated smear/libel campaign against Apple.

 

Apple needs to eventually figure out a way to move the majority of it's production away from some of these shady Asian countries like China (Corrupt, communist, authoritarian country run by Chinese Tony Soprano wannabes) and South Korea (Samsung's home country, where they will not only make parts for you, but they'll rip off your ideas at the same time).

post #26 of 58
Quote:
Originally Posted by Rob Bonner View Post

I know it would never happen, but would be great to pull out of China, both for parts and sales.

 

Right, Chinese are demanding more warranty, lets pull out of their country, the country responsible for most of the good news in the earning report and has facilitated Apple getting to where they are. What a "great" idea.


Edited by mgsarch - 3/28/13 at 7:49pm
post #27 of 58

So much racist ignorance in this thread....

post #28 of 58
Quote:
Originally Posted by SpamSandwich View Post

It's the good old China shakedown. Bastards.

What happens when Apple doesn't pay the necessary kickbacks to the Chinese Government agencies. Why else all the trumped-up, vaguely-worded accusations that the Chinese consumers don't even believe?

"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
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"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
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post #29 of 58
Originally Posted by mgsarch View Post
So much racist ignorance in this thread....

 

I must be missing all of it, because I see none whatsoever.

Originally Posted by helia

I can break your arm if I apply enough force, but in normal handshaking this won't happen ever.
Reply

Originally Posted by helia

I can break your arm if I apply enough force, but in normal handshaking this won't happen ever.
Reply
post #30 of 58
Alright, I'm gonna say it...
This is all about "China Mobile".
post #31 of 58
Quote:
Originally Posted by mgsarch View Post

So much racist ignorance in this thread....

That's a nice race card you pulled there.
post #32 of 58
Culturalist maybe, not racist.
post #33 of 58

Stop accusing Chinese government, its people and China in general like you guys know it all! 

You guys are just a bunch of pathetic racists who like pointing fingers at other people like your in a better place to do so.

Screw you alright?! Don't act like you knew it all, like China was full of diseases and issues and your country was better off. 

Back to the topic of this thread, what happened in the past several days was as simple as this:

Apple had been using "double standards" in after-sales service for its iPhone, iPad and MacBooks in China for several years and now the Chinese authorities, namely China's State Administration for Industry and Commerce wants to put an end to it, to stop Apple from continuing such practices and suddenly you guys got a problem with that? 

The standard warranty coverage for major components in your iPhone, iPad and MacBooks is TWO YEARS in the US and pretty much throughout the world whereas in China it was only ONE YEAR, what do you guys get out of that huh? Apple products sold in China are less likely to be broken so Apple was extremely confident that the Chinese consumers would only need ONE YEAR of warranty? Ain't something smell fishy here? 

As far as I can tell, China is not the only country where Apple's implemented their double standard warranty practices - there was Australia (very recently, Apple silently updated their warranty coverage from ONE to TWO years there for the Aussies), Europe (Apple was heavily fined for not offering consumers there two years of warranty for their products), South Korea (the same story, got fined and extended the warranty coverage) and the list goes on and on. So what Chinese consumers don't deserve the same treatment and benefits as everybody else? They often pay even higher prices to get the same Apple products you guys pay for in your own country and I barely hear any complaints because of their passion and love for Apple and its products and this is what they get in the end? A rip-off, substandard warranty? Screw you if you still think this is some kind of espionage or conspiracy from the Chinese government you numb nuts!  

post #34 of 58

I'm leaving this up because it's funny. Three guesses where he's posting from, of course.


Originally Posted by cash227 View Post
Stop accusing Chinese government

 

Why? They're the ones doing this.


You guys are just a bunch of pathetic racists…

 

No one here is being racist. 


…like China was full of diseases and issues and your country was better off. 

 

No one said anything about diseases.


suddenly you guys got a problem with that? 

 

We have a problem with double standards, yes.


The standard warranty coverage for major components in your iPhone, iPad and MacBooks is TWO YEARS in the US…

 

One year. Maybe take some of your own advice and not "act like you know it all".


The rest of your post is just nonsense based on this false assumption.

Originally Posted by helia

I can break your arm if I apply enough force, but in normal handshaking this won't happen ever.
Reply

Originally Posted by helia

I can break your arm if I apply enough force, but in normal handshaking this won't happen ever.
Reply
post #35 of 58
I'm just LOLing right now. Thank you for making my evening.
post #36 of 58

Cash227.

China is actually full of diseases, been there - it is a wonderful place, but not a clean place.   Also, from the US apple site about iPad:
 

AppleCare+ for iPad

Every iPad comes with one year of hardware repair coverage and 90 days of telephone technical support. AppleCare+ for iPad gives you two years of repair coverage and technical support from the original purchase date of your iPad. And it adds coverage for up to two incidents of accidental damage due to handling for your iPad, each subject to a $49 service fee plus applicable tax.1

Learn more (AppleCare+ for iPad)
AppleCare+ for iPad
  • None
  • AppleCare+ for iPad [Add $99.00]



    This is obviously some kind of extortion attempt by the Chinese government.
45 2a3 300b 211 845 833
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45 2a3 300b 211 845 833
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post #37 of 58
Quote:
Originally Posted by cash227 View Post

...

Apple had been using "double standards" in after-sales service for its iPhone, iPad and MacBooks in China for several years and now the Chinese authorities, namely China's State Administration for Industry and Commerce wants to put an end to it, to stop Apple from continuing such practices and suddenly you guys got a problem with that? 

The standard warranty coverage for major components in your iPhone, iPad and MacBooks is TWO YEARS in the US and pretty much throughout the world whereas in China it was only ONE YEAR, what do you guys get out of that huh? Apple products sold in China are less likely to be broken so Apple was extremely confident that the Chinese consumers would only need ONE YEAR of warranty? Ain't something smell fishy here? 

.....

 

Isn't that more to do with the local law than Apple's own standard? I mean if local law says that companies must provide one year after sales warranty then it is one year offered. If it is two years in countries such as Australia and Europe (part of Europe to be exact, as individual countries choose how to implement EU-wide law themselves) then it is two years and no more/less.
post #38 of 58
Quote:
Originally Posted by cash227 View Post

As far as I can tell, China is not the only country where Apple's implemented their double standard warranty practices - there was Australia (very recently, Apple silently updated their warranty coverage from ONE to TWO years there for the Aussies)

 

Australia here.

 

From the official Apple website:

 

"That’s brilliant. I can see this annoying some people, but what doesn’t these days?" - PMZ
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"That’s brilliant. I can see this annoying some people, but what doesn’t these days?" - PMZ
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post #39 of 58
That's interesting GTR. Last week AI and others reported Apple's Aussie change to a 2-year warranty.

"Apple had quietly extended its hardware warranty in Australia to two years, but the company's retail employees have reportedly been instructed to not reveal the changes to customers.

Apple's new two-year hardware warranty places the company in compliance with Australian laws, according to The Sydney Morning Herald. But an e-mail obtained by the publication from one Apple retail store found that employees were told that they could not discuss details of the changes with customers."


http://appleinsider.com/articles/13/03/18/apple-lengthens-australian-warranty-policy-but-doesnt-want-to-talk-about-it
melior diabolus quem scies
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melior diabolus quem scies
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post #40 of 58
Quote:
Originally Posted by Gatorguy View Post

That's interesting GTR. Last week AI and others reported Apple's Aussie change to a 2-year warranty.

"Apple had quietly extended its hardware warranty in Australia to two years, but the company's retail employees have reportedly been instructed to not reveal the changes to customers.

Apple's new two-year hardware warranty places the company in compliance with Australian laws, according to The Sydney Morning Herald. But an e-mail obtained by the publication from one Apple retail store found that employees were told that they could not discuss details of the changes with customers."

http://appleinsider.com/articles/13/03/18/apple-lengthens-australian-warranty-policy-but-doesnt-want-to-talk-about-it

 

You'll forgive me if I go with official company information for now, especially in absence of proper documentation from other sources or the supposed email Apple has sent.

 

I can be convinced, but it takes a little more than 'lots of forums' or the SMH, a publication, I dare say, you're not familiar with or else you wouldn't be quoting them.

 

They're about as accurate as Digitimes, about as professional as those trashy gossip magazines you see at your local supermarket checkout, and have a long history of blatantly, anti-Apple articles that have been so lacking in facts that it was as embarrassing...

"That’s brilliant. I can see this annoying some people, but what doesn’t these days?" - PMZ
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"That’s brilliant. I can see this annoying some people, but what doesn’t these days?" - PMZ
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