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What is an AppleCare Carpe Facto Advisor?

post #1 of 7
Thread Starter 

I saw some job listings on the Apple site for "Team Manager: Carpe Facto Team" and "Applecare Carpe Factor Advisor".  I have no idea what this means or what the jobs entail other than the descriptions, which are filled with corporate doublespeak.  This "carpe facto" seems to be a title unique to Apple.  Anyone have insight into what these jobs really entail?

 

Carpe facto means "seize the facts" in a literal translation.  Not sure what the Apple definition is.

post #2 of 7
Originally Posted by WelshDog View Post

Carpe facto means "seize the facts" in a literal translation.  Not sure what the Apple definition is.

 

It means a specialized Black Apps team (codename "Young Steve") that infiltrates competitors and obtains proof of their theft of Apple designs and devices before they can be destroyed.

Originally posted by Marvin

Even if [the 5.5” iPhone exists], it doesn’t deserve to.
Reply

Originally posted by Marvin

Even if [the 5.5” iPhone exists], it doesn’t deserve to.
Reply
post #3 of 7
Quote:
Originally Posted by Tallest Skil View Post

 

It means a specialized Black Apps team (codename "Young Steve") that infiltrates competitors and obtains proof of their theft of Apple designs and devices before they can be destroyed.

That couldn't be anymore wrong

post #4 of 7
Thread Starter 
Quote:
Originally Posted by Tallest Skil View Post

 

It means a specialized Black Apps team (codename "Young Steve") that infiltrates competitors and obtains proof of their theft of Apple designs and devices before they can be destroyed.

 

Quote:
Originally Posted by lazyburns View Post

That couldn't be anymore wrong

 

It was vaguely funny however.

post #5 of 7
Quote:
Originally Posted by WelshDog View Post

 

 

It was vaguely funny however.

i agree, it was funny

post #6 of 7

A Carpe Facto Advisor is a customer support agent whose job is to gather data about problems. Instead of providing tech support to fix a problem, they ask questions to try to determine what caused the problem so they can provide the data to Apple.

post #7 of 7

The Carpe Facto team does gather information about what may have caused the issue and reports it to Apple Inc. They also develop troubleshooting steps and a plan to resolve the issue that normal Apple Care agents and their Sr. Level advisors cannot fix on their own. They are literally the black-ops of troubleshooting for big problems, and they are rarely used to my knowledge. 

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