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iMessage & FaceTime outage hits Apple devices for second time in a week [update: fixed]

post #1 of 46
Thread Starter 
Apple's iMessage and FaceTime services saw their second outage this week on Friday, as both services were unavailable to "some users," the company disclosed.

Outage


The online services provided by Apple can be tracked through the company's System Status page, which provides real-time updates on its stores, iCloud, and other features such as iMessage. As of Friday morning, iMessage and FaceTime were experiencing issues for over an hour.

The downtime for some users marks the second time this week that Apple's services have seen issues. Downtime reached more than five hours when both FaceTime and iMessage became unavailable on Tuesday.

As with the outage earlier this week, other services appear to be unaffected, as features like Photo Stream and digital stores like the App Store remain available.

Apple has seen a number of sporadic iCloud service outages in recent weeks. The issues are typically resolved within one to two hours.

Update: Apple fixed the issue as of 6:07 p.m. Pacific. The outage lasted for a little over one hour.
post #2 of 46

Apple Is Doo∂•ª£ªÓ∞∆©{{503 Service Temporarily Unavailable}}

post #3 of 46
What are the chances of them taking down that Status Page? Even though one cannot go back to far in time, to get an overview of their uptime, but still.
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post #4 of 46
I tried to send an iMessage from my iPhone and it got stuck at "Sending". I checked the Service Status website and no issues! Tried again 5 minutes later and it worked. That was like 45 minutes ago. Do you guys have these articles typed and ready to go just in case?!
post #5 of 46

Fire Tim Cook! This would have never happened if he hadn't been running Apple so poorly these last few years!

 

/s

post #6 of 46

Once they get a few more data centers online and properly redundant and load balanced, this type of outage will become a lot less likely. They are way behind in datacenter buildout compared to the rapid increase in their user base.

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post #7 of 46
Are they ruling out DOS attacks? Network Solutions was down most of yesterday and I assume that was as DOS attack. I had over a dozen web sites that were either showing as off line or took several minutes to load a single page.
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post #8 of 46
Originally Posted by PhilBoogie View Post
What are the chances of them taking down that Status Page? Even though one cannot go back to far in time, to get an overview of their uptime, but still.

 

Zero. Why would they? It's a nice tool. They're accountable where others may not be.

post #9 of 46

On Tuesday my wife was out of town. I texted her four times. Each one went via regular text, instead of via Messages format, but they got there.

post #10 of 46

My 2¢'s worth: Much of the time today, Messages "hangs" trying to send a text message. If you tap-and-hold on the message balloon, a pop-up option "Send as a text message" appears. When I tap that, the message is sent immediately (text message charges apply, of course). This too shall pass...

post #11 of 46

All green again.  Crisis adverted.

post #12 of 46
When did the expectation become 100% up time?
post #13 of 46

Outages will happen from time to time, no matter how many data centers they build, IMO.

 

I don't really care about an iMessage or Facetime outage. The kind of outage that pisses me off is if the cable connection goes out and you're in the middle of doing something involving real money, such as playing a real money poker game, and actual dollars are on the line.

post #14 of 46
It appears that FaceTime and iMessage are connected on the back end more than the others or it's really huge coincidence they seem to go down in tandem.

Quote:
Originally Posted by Rob Bonner View Post

When did the expectation become 100% up time?

It depends on the service. WIth a redundant internet service 99% or higher is expected, even if it is free.

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post #15 of 46
Quote:
Originally Posted by Tallest Skil View Post

 

Zero. Why would they? It's a nice tool. They're accountable where others may not be.

FWIW Amazom's cloud status can be found here:

http://status.aws.amazon.com/

 

Windows Azure is here:

http://www.windowsazure.com/en-us/support/service-dashboard/

 

Anyone wanting to check Google's Cloud status would use this page:

http://www.google.com/appsstatus#hl=en&v=status&ts=1365785787530

 

Noted that Google is very transparent about downtime, allowing you to search a couple months back for service interruptions "where others may not be" so forthcoming. 

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post #16 of 46
Quote:
Originally Posted by SolipsismX View Post

It appears that FaceTime and iMessage are connected on the back end more than the others or it's really huge coincidence they seem to go down in tandem.
It depends on the service. WIth a redundant internet service 99% or higher is expected, even if it is free.

99% uptime means you can have about ~87.5 hours of downtime in a year.  I'm confident there well under that.

post #17 of 46
Originally Posted by SCProfessor View Post
But why does Apple full of Samsung parts claims to be the best when I read a thread like this that hits every device?

 

Are you dumb enough to actually expect an answer to that question? That's not even a question. You're using multiple completely incorrect premises to make assumptions tied to both them and reality in no way whatsoever.

 

Here's your answer: They use an argon laser to cut a model train from a single piece of pineapple and ship it across the world to street vendors for resale.

post #18 of 46
Quote:
Originally Posted by SCProfessor View Post

OK I know this post will be deleted very quickly. But why does Apple full of Samsung parts claims to be the best when I read a thread like this that hits every device?

"Apple full of Samsung part'? Do you want to take another swing at the question?

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post #19 of 46
Originally Posted by SolipsismX View Post
"Apple full of Samsung part'? Do you want to take another swing at the question?

 

It translates to "Apple Is Doomed". It transliterates to "Well, well. Not only is Apple full of Samsung parts, meaning they can't possibly exist without Samsung and couldn't possibly have done anything they have done with hardware without Samsung, they can't even make software on their own and have it be reliable in any respect."

 

Just ignore him.

post #20 of 46
Wow Apple really needs to get this sorted. This stuff should be up and rock solid all the time. I wonder if perhaps Eddy Cue has too much on his plate now that he's got maps and Siri responsibilities too.
post #21 of 46
Quote:
Originally Posted by Gatorguy View Post

FWIW Amazom's cloud status can be found here:

http://status.aws.amazon.com/

 

Windows Azure is here:

http://www.windowsazure.com/en-us/support/service-dashboard/

 

Anyone wanting to check Google's Cloud status would use this page:

http://www.google.com/appsstatus#hl=en&v=status&ts=1365785787530

 

Noted that Google is very transparent about downtime, allowing you to search a couple months back for service interruptions "where others may not be" so forthcoming. 

 

Only Google offers any sort of history like what Apple does, and even then it's by the day, not by the hour. 

post #22 of 46
Quote:
Originally Posted by Applelunatic View Post

Quote:
Originally Posted by SolipsismX View Post

It appears that FaceTime and iMessage are connected on the back end more than the others or it's really huge coincidence they seem to go down in tandem.
It depends on the service. WIth a redundant internet service 99% or higher is expected, even if it is free.

99% uptime means you can have about ~87.5 hours of downtime in a year.  I'm confident there well under that.

Actually some data centers advertise "five nines" 99.999% uptime. I doubt many actually achieve that but plain old 99% is not really that spectacular, comparatively speaking. Of course in this case we are talking about a couple applications and not the entire data center network.

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post #23 of 46
Quote:
Originally Posted by mstone View Post

Actually some data centers advertise "five nines" 99.999% uptime. I doubt many actually achieve that but plain old 99% is not really that spectacular, comparatively speaking. Of course in this case we are talking about a couple applications and not the entire data center network.

365 x 24 = 8,760

8,760 / 100 = 87.6 or 87.6 hours for one percent.

8,760 / 10,000 = 0.876 or 0.876 hours or 53 minutes.

With redundant services it's quite possible to never have any service down for more than an hour a year. For certain types of services contracts may also have times in which planned outages don't count toward the guaranteed uptime.

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post #24 of 46
Quote:
Originally Posted by SolipsismX View Post

For certain types of services contracts may also have times in which planned outages don't count toward the guaranteed uptime.

Where I come from, those are the only contracts I see.
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post #25 of 46

Well so far these last lot of down-time we haven't seen here yet!

I haven't had any problems with iMessages or FaceTime, maybe because of where I am? 

post #26 of 46
Quote:
Originally Posted by Slurpy View Post

Only Google offers any sort of history like what Apple does, and even then it's by the day, not by the hour. 

They all seem to offer it. Some even have RSS feeds set up to individual services which can be very helpful if you company depends on it.

They all also offer time times. Find any outages then click on one. They will list time down to at minute (not sure if they go to second) and detailed info. I like that Apple has a running hour timer on the bottom of the page but it's not as detailed as the others when it comes to what they tell you is the problem and any resolutions taking place. It is a consumer-only service so it's not shocking that they don't offer what other companies focused on the Enterprise offer.

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post #27 of 46
Originally Posted by SCProfessor View Post
Lighten up.

 

If you're going to complain about Apple, at least have a coherent, honest complaint.

post #28 of 46
Quote:
Originally Posted by SCProfessor View Post

Lighten up. Bitch about my skyrocket, Nokia and dell... If it helps. Maybe those names will crack a smile anyway.
,

"Bitch about my skyrocket"? Lay off the bath salts.

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post #29 of 46
The sun went behind a cloud over their data centre.
post #30 of 46
Originally Posted by Timbit View Post
The sun went behind a cloud over their data centre.

 

That's DirecTV. lol.gif

post #31 of 46
Quote:
Originally Posted by Slurpy View Post

Only Google offers any sort of history like what Apple does, and even then it's by the day, not by the hour. 


The services referenced are not comparable services.

Amazon, Google and Microsoft are offering enterprise services at considerable expense to their customer base.

I am sure someone will defend Google, stating that this is a consumer service. The difference is that the service is also an enterprise service.

Reviewing the data, Google has very poor uptime for an enterprise service.
Edited by MacBook Pro - 4/12/13 at 12:58pm
post #32 of 46
Quote:
Originally Posted by MacBook Pro View Post


The services referenced are not comparable services.

Amazon, Google and Microsoft are offering enterprise services.

I believe you're mistaken MacBookPro. Why do you think the Google Cloud dashboord status isn't comparable? It's reporting both consumer and enterprise service status.

 

Gmail, Google Drive, Google Talk, Google Docs, etc. . . .

 

1confused.gif

 

EDIT: Yup I'm right.

"Unless otherwise noted, this status information applies to consumer services as well as services for organizations using Google Apps."


Edited by Gatorguy - 4/12/13 at 12:49pm
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post #33 of 46
Quote:
Originally Posted by Tallest Skil View Post

Are you dumb enough to actually expect an answer to that question? That's not even a question. You're using multiple completely incorrect premises to make assumptions tied to both them and reality in no way whatsoever.

Here's your answer: They use an argon laser to cut a model train from a single piece of pineapple and ship it across the world to street vendors for resale.

Here is another answer:

Apple iPhone 5 components (1)
  • Skyworks 77352-15 GSM/GPRS/EDGE power amplifier module
  • SWUA 147 228 is an RF antenna switch module
  • Triquint 666083-1229 WCDMA / HSUPA power amplifier / duplexer module for the UMTS band
  • Avago AFEM-7813 dual-band LTE B1/B3 PA+FBAR duplexer module
  • Skyworks 77491-158 CDMA power amplifier module
  • Avago A5613 ACPM-5613 LTE band 13 power amplifier
  • Qualcomm PM8018 RF power management IC
  • Hynix H2JTDG2MBR 128 Gb (16 GB) NAND flash
  • Apple 338S1131 dialog power management IC*
  • Apple 338S1117 Cirrus Logic Class D Amplifiers
  • STMicroelectronics L3G4200D (AGD5/2235/G8SBI ) low-power three-axis gyroscope
  • Murata 339S0171 Wi-Fi module
  • STMicroelectronics LIS331DLH (2233/DSH/GFGHA) ultra low-power, high performance, three-axis linear accelerometer
  • Texas Instruments 27C245I touch screen SoC
  • Broadcom BCM5976 touchscreen controller
  • Apple A6 SOC
  • Qualcomm MDM9615M LTE modem
  • Qualcomm RTR8600 Multi-band/mode RF transceiver
  • Elpida 1GB LP DDR2 SDRAM

Not even one part from Samsung.


1. Unattributed. iPhone 5 Teardown. iFixit. Retrieved 12 April 2013.
Edited by MacBook Pro - 4/12/13 at 1:00pm
post #34 of 46
Quote:
Originally Posted by MacBook Pro View Post


Apple iPhone 5 components (1)
  • Skyworks 77352-15 GSM/GPRS/EDGE power amplifier module
  • SWUA 147 228 is an RF antenna switch module
  • Triquint 666083-1229 WCDMA / HSUPA power amplifier / duplexer module for the UMTS band
  • Avago AFEM-7813 dual-band LTE B1/B3 PA+FBAR duplexer module
  • Skyworks 77491-158 CDMA power amplifier module
  • Avago A5613 ACPM-5613 LTE band 13 power amplifier
  • Qualcomm PM8018 RF power management IC
  • Hynix H2JTDG2MBR 128 Gb (16 GB) NAND flash
  • Apple 338S1131 dialog power management IC*
  • Apple 338S1117 Cirrus Logic Class D Amplifiers
  • STMicroelectronics L3G4200D (AGD5/2235/G8SBI ) low-power three-axis gyroscope
  • Murata 339S0171 Wi-Fi module
  • STMicroelectronics LIS331DLH (2233/DSH/GFGHA) ultra low-power, high performance, three-axis linear accelerometer
  • Texas Instruments 27C245I touch screen SoC
  • Broadcom BCM5976 touchscreen controller
  • Apple A6 application processor
  • Qualcomm MDM9615M LTE modem
  • Qualcomm RTR8600 Multi-band/mode RF transceiver
  • Elpida 1GB LP DDR2 SDRAM

Not even one part from Samsung.


1. Unattributed. iPhone 5 Teardown. iFixit. Retrieved 12 April 2013.

...except for the A6 processor, P/N APL0598. It comes from Samsung Semiconductor.

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post #35 of 46
Quote:
Originally Posted by Gatorguy View Post

...except for the A6 processor, P/N APL0598. It comes from Samsung Semiconductor.

That's for manufacturing of the component, not for design nor ownership of the part for sale. Foxconn assembles the iPhone but you don't see anyone saying it's really an fPhone.

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post #36 of 46
Quote:
Originally Posted by SolipsismX View Post

That's for manufacturing of the component, not for design nor ownership of the part for sale. Foxconn assembles the iPhone but you don't see anyone saying it's really an fPhone.

I suspect he can't provide a reliable source for the manufacture of the Apple A6 SoC by Samsung (inferred arguments from your post since I block fallacious content on this website).

At any rate, the Apple iPhone certainly isn't "full" of Samsung parts which was the fallacious original claim (inferred arguments from a previous post since I block fallacious content on this website). .
Edited by MacBook Pro - 4/12/13 at 5:39pm
post #37 of 46
Quote:
Originally Posted by MacBook Pro View Post


I suspect he can't provide a reliable source for the manufacture of the Apple A6 SoC by Samsung (inferred arguments from your post since I block erroneous an fallacious content on this website).

I suspect I can...

http://www.anandtech.com/show/6297/iphone-5-memory-size-and-speed-revealed-1gb-lpddr21066

 

You've been making a number of uncharacteristic errors lately. You're normally very good at research and sources. It's good I don't also block erroneous content then.1wink.gif 


Edited by Gatorguy - 4/13/13 at 3:16am
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post #38 of 46
Quote:
Originally Posted by MacBook Pro View Post


The services referenced are not comparable services.

Amazon, Google and Microsoft are offering enterprise services at considerable expense to their customer base.

I am sure someone will defend Google, stating that this is a consumer service. The difference is that the service is also an enterprise service.

Reviewing the data, Google has very poor uptime for an enterprise service.

You could at least say thank you for pointing out your inadvertent mistake. I noticed your edit after I pointed it out. You're welcome anyway.1wink.gif

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post #39 of 46
Quote:
Originally Posted by Gatorguy View Post

I suspect I can...
http://www.anandtech.com/show/6297/iphone-5-memory-size-and-speed-revealed-1gb-lpddr21066

You've been making a number of uncharacteristic errors lately. You're normally very good at research and sources. 

Nice find, but you only get partial credit overall. The DRAM isn't a component of the iPhone 5, but rather a subcomponet as it's actually a component of the Apple A6 chip. This may seem like splitting hairs but remember that all component makers get their "materials" to create their components elsewhere, which often is another fully constructed component when it comes to computer HW.

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post #40 of 46
Edit: covered by Soli's post above
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