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Apple's iCloud problems persist with two new service outages [update: 27-hour email issue reported]

post #1 of 24
Thread Starter 
Coming on the heels of two issues last week, Apple's iCloud saw wide disruptions of service for Game Center on both Thursday and Friday, as well as isolated reports of iTunes Store downtime earlier in the week.

Update: Apple recently updated its iCloud system status page to reflect an issue with sending and receiving emails. According to the company, 0.008 percent of iCloud users were unable to use the service for 27 hours.

Users may have been unable to send mail from icloud.com. Affected users were able to use the mail application on their Mac, PC, iPhone, iPad, or iPod touch.




As Apple's presence in Internet services expands with every new iOS device sale, so does the importance of the company's iCloud backbone, which effectively becomes the digital hub for a growing number of users.

As noted by AppleInsider reader Gregg Mojica, earlier on Friday, Game Center became unavailable for half an hour, with "some users" affected by the down time. On Thursday, the same iCloud service saw two disruptions, one nearly 90 minutes long and another with 24 minutes of downtime.

Throughout the week, AppleInsider readers have been writing in about sporadic iTunes store troubles, and a quick check with Apple's Support Communities confirms that a number of users were having problems on Tuesday. Interestingly, users were hit with "Error (-50)" messages, or a network timeout issue usually caused by other software, such as firewall protection. The problem was resolved on Wednesday.



Apple's most recent iCloud woes come just days after a significant iMessage and FaceTime outage on April 9, which lasted for over five hours. Three days later, the two services went down again for about one hour.

In the past, service troubles like those described above didn't have the same impact on Apple's customer base as it does today, if only for the sheer number of devices now connected to iCloud. Being the de facto service for a multitude of core iOS features like messaging, email, iTunes access and more, even slight iCloud outages affect thousands of users worldwide.

While it remains unclear what exactly is causing the disruptions of service, Apple is building a new data center in Reno, Nev., which should aid the company in offering a more stable iCloud.
post #2 of 24
Apple doom.
post #3 of 24

AI, your above this click bait stuff.  It's a outage.  This just in, my cell phone didn't work out in the country for a few minutes.

post #4 of 24

I wonder if Apple posts the reasons for said outages after they're fixed.

Originally Posted by Slurpy

There's just a TINY chance that Apple will also be able to figure out payments. Oh wait, they did already… …and you’re already f*ed.

 

Reply

Originally Posted by Slurpy

There's just a TINY chance that Apple will also be able to figure out payments. Oh wait, they did already… …and you’re already f*ed.

 

Reply
post #5 of 24
Quote:
Originally Posted by GadgetCanada View Post

Two days ago, six of Google's 13 online services had partial outages as well. These things happen. Although I have to admit you never hear much about Amazon going down. Their EC2 servers are probably the best in the world.
not true. No one talks about them. Well not on this site for sure. Amazon had a major outage last month and in October. The problem is when they crash they take down other companies too.
post #6 of 24
I had a problem last Friday with accessing all things apple (iCloud services,etc.). This occurred after I created a two-step verification on my account. I was locked out of my accounts and told to reset my password. I went through the process using the two-step verification and that process landed me on a dead webpage. I went to tech-support and the Apple store and they solve my problem within a few days.

Tech-support was wonderful (Not being sarcastic). I was back up and running after a few days. Apparently I was one of the few percent that was affected by this issue. I actually received a call from Apple today Asking if there's anything they could do.

No biggie. The attention I received and the courtesy displayed makes me love Apple even more.
post #7 of 24

I am more convinced whenever I hear about such service outages that Apple is experiencing data center capacity issues.

 

Horace Dediu (Asymco) often ponders why Apple is not taking more carriers online. I believe the answer is that Apple can not provide a high quality user experience to a few tens of millions of new iOS users with current data center capacity.

 

If you think about how data and computation heavy iCloud services are, it is hard to fathom the incremental data center cost of each new iOS user.

 

Siri : speech to text recognition and natural language processing with data retrieval for each request.

Photostream : very bandwidth and data intensive, writing megabytes of data for each picture taken, storing and sending to all devices.

Maps : calculating directions probably not that bad, but the 3d mapping is highly data and bandwidth intensive

Backups : gigabytes of data sent and received

iMessage : small data, but must be dealing with countless requests per second -- I cannot even imagine how much data this uses.

 

These are just a sample of their services. Along with iCloud, they also need to continue expanding iTunes services -- streaming audio and video, as I'm sure a certain percentage of iOS user likes to buy/rent from iTunes.

 

I am starting to think that it is the lack of data centers that is slowing iOS product growth -- not demand.

post #8 of 24

it's beta (forever)

post #9 of 24
Quote:
Originally Posted by manicakes View Post

I am starting to think that it is the lack of data centers that is slowing iOS product growth -- not demand.

Poppycock. iCloud supposedly is 'only' 5 exabytes. 10 if they keep backups, but nothing of the scale of the NSA, with 'several yottabytes'

http://nsa.gov1.info/utah-data-center/index.html
How to enter the Apple logo  on iOS:
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How to enter the Apple logo  on iOS:
/Settings/Keyboard/Shortcut and paste in  which you copied from an email draft or a note. Screendump
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post #10 of 24

A couple days ago Google had a shitload of their services down, including gmail, for a while. What's worse, trying to sign in would give you a message that your account did not exist, or that you had an incorrect password, leading many (including myself) to change all their passwords. This is Google, who are supposedly Gods of the cloud. However, when this shit happens noone accuses them about being "clueless" about cloud services, which is the reaction Apple gets if iMessage is down for 5 min. This shit happens, it doesn't matter how much experience you have. The fact that it happens to Google- consistently- should give you an indication that 100% uptime is not all that easy. 

post #11 of 24
Quote:
Originally Posted by Slurpy View Post

A couple days ago Google had a shitload of their services down, including gmail, for a while. What's worse, trying to sign in would give you a message that your account did not exist, or that you had an incorrect password, leading many (including myself) to change all their passwords. This is Google, who are supposedly Gods of the cloud. However, when this shit happens noone accuses them about being "clueless" about cloud services, which is the reaction Apple gets if iMessage is down for 5 min. This shit happens, it doesn't matter how much experience you have. The fact that it happens to Google- consistently- should give you an indication that 100% uptime is not all that easy. 

 

But reporting every single Google outage wouldn't give AI the hit-whore quotient that drives them these days.

post #12 of 24
Quote:
Originally Posted by Slurpy View Post

The fact that it happens to Google- consistently- should give you an indication that 100% uptime is not all that easy.

That's true. Even the human heart skips a beat every now and then. Then again, there's also the case of: Epic uptime achievement unlocked. Can you beat 16 years?

http://arstechnica.com/information-technology/2013/03/epic-uptime-achievement-can-you-beat-16-years/
How to enter the Apple logo  on iOS:
/Settings/Keyboard/Shortcut and paste in  which you copied from an email draft or a note. Screendump
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How to enter the Apple logo  on iOS:
/Settings/Keyboard/Shortcut and paste in  which you copied from an email draft or a note. Screendump
Reply
post #13 of 24
Quote:
Originally Posted by PhilBoogie View Post

That's true. Even the human heart skips a beat every now and then. Then again, there's also the case of: Epic uptime achievement unlocked. Can you beat 16 years?

http://arstechnica.com/information-technology/2013/03/epic-uptime-achievement-can-you-beat-16-years/

Amazing!

Turning that thing off would have been like killing one of your kids.

Mind you, it'd be a teenage kid, so that would take a bit of the sting out of it...
If you value privacy you can now set DuckDuckGo as your default search engine in iOS and OS X.
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If you value privacy you can now set DuckDuckGo as your default search engine in iOS and OS X.
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post #14 of 24
I'm clad I did not see any of these interruptions buying on iTunes last week &
using iMessages daily! Is it just in the USA or elsewhere?
post #15 of 24
Quote:
Originally Posted by Slurpy View Post

A couple days ago Google had a shitload of their services down, including gmail, for a while. What's worse, trying to sign in would give you a message that your account did not exist, or that you had an incorrect password, leading many (including myself) to change all their passwords. This is Google, who are supposedly Gods of the cloud. However, when this shit happens noone accuses them about being "clueless" about cloud services, which is the reaction Apple gets if iMessage is down for 5 min. This shit happens, it doesn't matter how much experience you have. The fact that it happens to Google- consistently- should give you an indication that 100% uptime is not all that easy. 

Why are you using gmail. Traitor 

post #16 of 24
Quote:
Originally Posted by Just_Me View Post

Apple doom.

Give it a rest. Apple isn't going anywhere...
post #17 of 24
Quote:
Originally Posted by GadgetCanada View Post

Two days ago, six of Google's 13 online services had partial outages as well. These things happen. Although I have to admit you never hear much about Amazon going down. Their EC2 servers are probably the best in the world.

That's Linux for ya
post #18 of 24

http://www.apple.com/support/systemstatus/

approx. 3 days history available

 

http://www.google.com/appsstatus#hl=en&v=status&ts=1366516799000

approx 60 days history available

 

http://status.aws.amazon.com/

approx 30 days history available

 

Based on downtime reports here and other Apple blog sites (Apple doesn't offer much dashboard history) iCloud doesn't appear to be as reliable as Google and certainly not Amazon who is generally looking pretty solid both in their dashboard history and press reports of service interruptions.


Edited by Gatorguy - 4/20/13 at 6:16am
melior diabolus quem scies
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melior diabolus quem scies
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post #19 of 24
Thank you for sharing
How to enter the Apple logo  on iOS:
/Settings/Keyboard/Shortcut and paste in  which you copied from an email draft or a note. Screendump
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How to enter the Apple logo  on iOS:
/Settings/Keyboard/Shortcut and paste in  which you copied from an email draft or a note. Screendump
Reply
post #20 of 24
Quote:
Originally Posted by PhilBoogie View Post


Poppycock. iCloud supposedly is 'only' 5 exabytes. 10 if they keep backups, but nothing of the scale of the NSA, with 'several yottabytes'

http://nsa.gov1.info/utah-data-center/index.html

 

Judging the complexities of multiple network services spanning multiple large scale data centers by the size of data ... that's like judging cars by the size of their gas tanks.

post #21 of 24
LiberalArts graduates no nothing of server maintenance.
post #22 of 24
This in do way explains the loss of dot-mac-to-icloud conversion accounts. No explanation, no-one to contact, to help, just the loss of my original thirteen-year old PRIMARY iTools/.mac/.me email account - and no way to let anyone who has it know.

Bad show. Bad form. Bad business
If yer gonna bother with thinking different, swing for the fences.
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If yer gonna bother with thinking different, swing for the fences.
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post #23 of 24
Quote:
Originally Posted by Just_Me View Post

Why are you using gmail. Traitor 

'Cause Apple disabled / gave away all my Apple email addresses.

 

The ones I've been using, that is.  While I was using them.

 

I don't even particularly WANT a gmail address - just the only one left to me.

If yer gonna bother with thinking different, swing for the fences.
Reply
If yer gonna bother with thinking different, swing for the fences.
Reply
post #24 of 24
Originally Posted by Capt. Obvious View Post
'Cause Apple disabled / gave away all my Apple email addresses.

 

The ones I've been using, that is.  While I was using them.

 

Sounds more like you'd be addressing that obviously ludicrous situation rather than being okay with it.

Originally Posted by Slurpy

There's just a TINY chance that Apple will also be able to figure out payments. Oh wait, they did already… …and you’re already f*ed.

 

Reply

Originally Posted by Slurpy

There's just a TINY chance that Apple will also be able to figure out payments. Oh wait, they did already… …and you’re already f*ed.

 

Reply
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AppleInsider › Forums › Mobile › iCloud › Apple's iCloud problems persist with two new service outages [update: 27-hour email issue reported]