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Apple's iCloud services again hit by global outage

post #1 of 68
Thread Starter 
The iCloud suite of services experienced an outage Tuesday morning, marking yet another period of downtime for Apple's cloud-based operations.

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Update: Later on Tuesday, Apple's iCloud System Status page was updated to reflect downtime for account and sign-in, Apple ID creation, the iTunes Store, and Game Center. Some of the outages spanned more than 5 hours.

The outage appeared to affect a number of iCloud-based services, including Mail, Find My iPhone, and Find My Friends. Users attempting to log in to iCloud.com were also met with a "Connection Error" message that explained that "iCloud encountered an error while trying to connect to the server."

The issues appeared to be worldwide as of Tuesday morning, as readers from around the globe reached out to AppleInsider to detail their own issues.

Despite the multitude of issues, Apple's iCloud System Status website claimed that all iCloud services were online and operational. No downtime was noted by the company.

Issues with iCloud uptime are not new, but the company has seen a number of service outages in recent weeks. Just last Friday, its iCloud-based email service saw a 27-hour outage before operation returned to normal.

A week prior, Apple's iMessage and FaceTime services saw two outages in a span of just a few days. Apple's iCloud System Status page revealed that the problem affected "some users."
post #2 of 68
Ugh. More bad news. We are experiencing an information vacuum filled by bad news and press speculation. No end in sight.

Maybe Apple's extended silence will turn out to be a stroke of genius.
post #3 of 68
hmm... i wonder what's been going on... and going wrong. how do you explain these problems??
post #4 of 68
Am I the only one who has not seen any issues with iCloud? I have never had any issues when any of these reports say I should be. I am on the computer for the better part of every day so you would think I would see some issue.
post #5 of 68

Here's where Apple could spend some of its billions...on more cloud infrastructure.

post #6 of 68
Appleinsider uses a service to track apple services.. most times, I think it's wrong, cuz I have never experienced the outages they claim..
post #7 of 68
Quote:
Originally Posted by Rogifan View Post

Here's where Apple could spend some of its billions...on more cloud infrastructure.

Aren't they doing that already?

post #8 of 68
Quote:
Originally Posted by kozchris View Post

Am I the only one who has not seen any issues with iCloud? I have never had any issues when any of these reports say I should be. I am on the computer for the better part of every day so you would think I would see some issue.

 

iTunes Match was wonky for a little bit this morning, but fine now. Everything else seems to be working fine too.

post #9 of 68

Their internet connection probably had a hiccup...  but hey, let's blame it on Apple.

post #10 of 68
http://www.apple.com/support/systemstatus/ is the URL to check. Note, when there is an outage, it doesn't necessarily affect all users. I had a sign in issue with a third party app this morning.
post #11 of 68

They need to get it together.  Too many disruptions the last couple of weeks.  They are subpar in their cloud services.  

post #12 of 68
Quote:
Originally Posted by kozchris View Post

Am I the only one who has not seen any issues with iCloud? I have never had any issues when any of these reports say I should be. I am on the computer for the better part of every day so you would think I would see some issue.

Same here. Multiple macs, iPads, and an iPhone, and no issues at all. And while outages don't necessarily affect all users, headlines about "global outages" certainly carry that kind of implication (even if there's a reading of "a few users scattered around the globe").

post #13 of 68
Quote:
Originally Posted by pedromartins View Post

Aren't they doing that already?
Maybe they need to do more? Just seems like a lot of outages lately.
post #14 of 68
Quote:
Originally Posted by ghostface147 View Post

They need to get it together.  Too many disruptions the last couple of weeks.  They are subpar in their cloud services.  

Both Google and Amazon had disruptions this last few weeks. Really huge ones.

post #15 of 68
Quote:
Originally Posted by Rogifan View Post


Maybe they need to do more? Just seems like a lot of outages lately.

 

Maybe they need some more? Aren't you following the news? They are opening data centers everywhere! Should they rush it or carefully plan things out?

post #16 of 68
App store for iPhone also was unable to connect for a few hours (working now).
post #17 of 68
Quote:
Originally Posted by pedromartins View Post

Quote:
Originally Posted by ghostface147 View Post

They need to get it together.  Too many disruptions the last couple of weeks.  They are subpar in their cloud services.  
Both Google and Amazon had disruptions this last few weeks. Really huge ones.
Yeah... What we really need is Personal Clouds. Maybe we could get them in a box that goes under our desks...
post #18 of 68
This morning receiving a lot of spam from my @mac.com account from Russia. I wonder if they are getting hit with a denial of service. Anyone else seeing this?
post #19 of 68
Quote:
Originally Posted by logic368 View Post

hmm... i wonder what's been going on... and going wrong. how do you explain these problems??

 

Grow up. This is how technology works. I worked 34 years for at&t in the central office, maintaining telecom equipment. Everything had redundant hardware as well as redundant software backups, multiple network paths, etc. Even the power for this equipment had A and B paths with physically different wiring routes to prevent accidental disruption of power. The whole thing is designed to survive component failure, accidents, and stupidity. But guess what? We STILL had outages from time to time. Anything designed and maintained by human beings WILL fail.

 

We hear about this stuff when it's Apple but it happens all the time, every day. We just don't hear about it. We experience schadenfreude when it happens to Google, Amazon, Microsoft, Yahoo, Toyota, etc. But when it's Apple we wring our hands and ask how this could happen.

 

Shit happens. It really is that simple.

post #20 of 68
I love the iCloud service and my wife just convinced me to switch to apple and now already having issues. Is this to be expected from apple? This is not a good first impression.
post #21 of 68
Quote:
Originally Posted by space1nvaders View Post

This morning receiving a lot of spam from my @mac.com account from Russia. I wonder if they are getting hit with a denial of service. Anyone else seeing this?

 

No.

post #22 of 68
Quote:
Originally Posted by comtech86 View Post

I love the iCloud service and my wife just convinced me to switch to apple and now already having issues. Is this to be expected from apple? This is not a good first impression.

 

Name a cloud service that has not experienced disruption and I might see your point.

post #23 of 68
Quote:
Originally Posted by pedromartins View Post

Both Google and Amazon had disruptions this last few weeks. Really huge ones.

Don't let the truth blind you to Scamsung / Google orchestrated media blitz FUD ... 1wink.gif
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Use duckduckgo.com with Safari, not Google Search
Been using Apples since 1978 and Macs since 1984
Long on AAPL so biased. Strong advocate for separation of technology and politics on AI.
Reply
post #24 of 68
Quote:
Originally Posted by kozchris View Post

Am I the only one who has not seen any issues with iCloud? I have never had any issues when any of these reports say I should be. I am on the computer for the better part of every day so you would think I would see some issue.

 

No, you are not the only one. What you see are the effects of group psychology. All it takes is a few people experiencing the same issue and we have the current "-gate du jour." Ever notice the skeptical responses from people when Apple acknowledges that an issue has affected "a small number of users?" Nobody in the group believes it and immediately claim Apple is covering it up. Then we have the crowd that does a Google search and reports 1,367,546 "hits" on the issue, therefore "proving" it is a widespread, pandemic issue.

post #25 of 68
Quote:
Originally Posted by kozchris View Post

Am I the only one who has not seen any issues with iCloud? I have never had any issues when any of these reports say I should be. I am on the computer for the better part of every day so you would think I would see some issue.

I have never noted an issue myself either.
post #26 of 68

Too bad - I could really use Find My iPhone right now...

post #27 of 68
Quote:
Originally Posted by comtech86 View Post

I love the iCloud service and my wife just convinced me to switch to apple and now already having issues. Is this to be expected from apple? This is not a good first impression.

Are you, personally, experiencing an outage with your iCloud services? If so, which iCloud services and how long have you experienced the issue?
post #28 of 68
Quote:
Originally Posted by lkrupp View Post

Name a cloud service that has not experienced disruption and I might see your point.

As a matter of fact, Google had an outage today as well as last Wednesday. Why do we not see reports about Google outages especially considering that Google provides commercial, enterprise services?
post #29 of 68
Quote:
Originally Posted by MacBook Pro View Post


As a matter of fact, Google had an outage today as well as last Wednesday. Why do we not see reports about Google outages especially considering that Google provides commercial, enterprise services?

Yes they did. There was a 26 minute span where some number of Google users couldn't access their calendar.

 

So Apple's not the only one to experience outages. They just have more outages than some others for now, and for longer periods. They've got new data centers coming on line so no doubt it will improve, and perhaps quickly. It's not as tho it's bad now based on comments from users in this thread.

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post #30 of 68
1) This is unacceptable. It's also why I didn't want this to be a free service. There is so much less accountability with this being free.

2) I was trying to pull up an email at my grocery store yesterday to get $10 off but the mail on the server wouldn't load. My first thought is that iCloud mail is down. That wasn't the case, but that was my first thought. Not good, Apple, not good.

Quote:
Originally Posted by logic368 View Post

hmm... i wonder what's been going on... and going wrong. how do you explain these problems??

The possibilities range from incompetence to corporate sabotage.

For in competence, poor planning and implementation come to mind. You only need one part of that to be faulty for the whole thing to not work properly.

Corporate sabotage is less likely but it does happen. Does Apple's free iCloud with iMessages being so damn popular and no one else offering many of their services, like Find My iPhone, hurt other companies? Would iCloud, their 4th attempt at a cloud-based service, benefit them if it was seen as abject failure?

Then you have everything in between. Even the trolls can't deny Apple isn't high-profile. Perhaps they were hacked and this independent group is either sabotaging for vandalism sake or stealing data which made Apple shut down part of their system. This would fall under both an outside threat and a result of poor design.

Quote:
Originally Posted by Rogifan View Post

Here's where Apple could spend some of its billions...on more cloud infrastructure.

Throwing even more money at a problem won/'t necessarily make it better and it could make it worse.

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

 

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post #31 of 68
Quote:
Originally Posted by MacBook Pro View Post

As a matter of fact, Google had an outage today as well as last Wednesday. Why do we not see reports about Google outages especially considering that Google provides commercial, enterprise services?

Besides what Gatorguy wrote also consider how long Google's services have been available compared to iCloud. History is important. If for the rest Google's comparable services are out for the exact same time frame as iCloud's services iCloud looks worse because there is much less history of iCloud's success. I don't know what they are doing to cause so many outages but adding new centers shouldn't increase them.

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

 

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post #32 of 68
In other news, users experienced Global Outages of access to Google as their internet service providers experienced momentary service errors. "Damn, Google broke the web again,..." Maybe they are, maybe they aren't having issues -- but so far, the media managed to note the one company trying to improve working conditions at FoxConn while ignoring the thousands of electronics companies that happily use the exact same services.
post #33 of 68
In other news, users experienced Global Outages of access to Google as their internet service providers experienced momentary service errors. "Damn, Google broke the web again,..." Maybe they are, maybe they aren't having issues -- but so far, the media managed to note the one company trying to improve working conditions at FoxConn while ignoring the thousands of electronics companies that happily use the exact same services.
post #34 of 68
Need to invest in aluminum stocks. I think its the most widely used material by posters in this forum. 5. 4. 3. 2. ...
post #35 of 68
Quote:
Originally Posted by SolipsismX View Post

Besides what Gatorguy wrote also consider how long Google's services have been available compared to iCloud. History is important. If for the rest Google's comparable services are out for the exact same time frame as iCloud's services iCloud looks worse because there is much less history of iCloud's success. I don't know what they are doing to cause so many outages but adding new centers shouldn't increase them.

Google is providing a commercial, enterprise solution. Apple is not.

Google's record of providing service is abhorrent and negligent.
post #36 of 68
You know, my first reaction was "damn, Apple still needs more experience with Internet services", but then I think about it and I'm not sure if I've heard of problems this frequent with iTMS or the App store. I can't imagine it's much different than iCloud in terms of infrastructure. Wonder if there are different teams/divisions.

I own...

1 Android Phone, 2 iPads, 1 Windows Tablet, 1 Mac Desktop, 1 Windows Laptop, 1 Linux Server, 1 Linux HTPC

 

They all are used regularly and each have their place. Competition is good.

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I own...

1 Android Phone, 2 iPads, 1 Windows Tablet, 1 Mac Desktop, 1 Windows Laptop, 1 Linux Server, 1 Linux HTPC

 

They all are used regularly and each have their place. Competition is good.

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post #37 of 68
Quote:
Originally Posted by MacBook Pro View Post


Google is providing a commercial, enterprise solution. Apple is not.

Google's record of providing service is abhorrent and negligent.

I'm sure it is to you. You don't like anything having to do with Google.

 

With only one daily instance in the past two months where more than a single service out of 13 had any interruptions at all it hardly looks "negligent", but certainly not perfect by any means.  Is anyone even calling Apple's much more numerous and extensive acknowledged outages over the same time period negligent and abhorrent? Cloud services are still a relatively new consumer service and there's lots of learning ahead.

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post #38 of 68
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Originally Posted by bleh1234 View Post

Need to invest in aluminum stocks. I think its the most widely used material by posters in this forum. 5. 4. 3. 2. ...


LOL!

post #39 of 68
Quote:
Originally Posted by MacBook Pro View Post

Google is providing a commercial, enterprise solution. Apple is not.

Google's record of providing service is abhorrent and negligent.

1) No one mentioned their commercial solutions. If you want to say that Google's efforts with their commercial solutions are why their consumer solutions are so successful then you can't say that Google is wrong for offering commercial solutions that strengthen their free services.

2) I haven't seen anything over the years since Gmail came online that suggests Google's free services are unreliable but there have been plenty to suggest Apple's MobileMe and iCloud services are.

3) The bottom line is iCloud's growing pains are too frequent and this needs to be corrected before it's too late; meaning, they have to rebrand it yet again and start anew. Cloud services are too important to their ecosystem for them to continually fail. They need this backbone between their devices to work well if they want to hold onto their hegemony. This isn't doom and gloom as I don't think this has happened yet but they can't keep having multiple weekly outages if they want the consumer to trust them with their data. Believe me when I say people care more about being able to get their data than the idea that someone might sell it as proven in the landmark case Out of Sight v. Out of Mind.

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

 

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post #40 of 68
Quote:
Originally Posted by lkrupp View Post

 

Grow up. This is how technology works...

Shit happens. It really is that simple.

 

I hope Apple phrases it better during the earnings announcement.

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