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Best Buy begins opening dedicated in-store Samsung Experience Shops

post #1 of 29
Thread Starter 
Samsung mini-stores have begun launching in Best Buy locations across the nation, giving the South Korean tech giant a presence in the retailer previously held only Apple.

sammyshop
via Phandroid


Wednesday marked the beginning of Samsung's rollout for its Samsung Experience Shops, with Samsung execs showing up at the Best Buy in New York Square. Samsung CEO JK Shin joined Best Buy CEO Huber Joly in a launch event that featured Bruno Mars as entertainment.

First rumored in March, the Samsung Experience Shops were confirmed earlier this month by both Samsung and Best Buy. The partnership will begin with 900 mini-stores in Best Buy and Best Buy Mobile locations by early May. By early summer, Samsung expects to have mini-stores on site in 1,400 Best Buy locations across the United States.

The mini-store rollout was timed to coincide with the launch of the Galaxy S4, Samsung's new flagship smartphone. The Samsung Experience Shops ? each taking up about 460 square feet ? will be dedicated largely to Samsung's mobile devices, though they will also serve as a portal to Samsung's wider product line, showing off laptops, connected cameras, and accessories.

The move is aimed at improving Samsung's market share in the United States, where it trails Apple by 17 percentage points. Best Buy is the largest electronics retailer in the country, with locations within 10 miles of about 70 percent of the U.S. population. The Best Buy mini-stores, then, are a partial counter to Apple's sizable retail footprint in its home country.
post #2 of 29

Samsung Experience.  Sounds funny

In asia, restaurants have such kinds of tables where office-rushing people just stand and eat and go. :)

post #3 of 29
1) It doesn't look like a cheap copy of an Apple Store the way MS did it.

2) At least Samsung has plenty of kit to sell unlike MS who mostly sold other vendor's HW.

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post #4 of 29
Too bad not that many people go into Best Buy. Every time I go to Best Buy and then to an Apple Store, there are more customers in the Apple Stores than there are in the Best Buy store and the local Best Buy is a HUGE store whereas the local Apple Store is one of their smaller ones. It's funny to see the Apple Store bustling with people even on a week day before lunch time, when the Best Buy is practically no one in the store other than employees.

Another sign that Samsung tries to copy Apple. Oh well.
post #5 of 29
That looks like a huge space. I'm sure Best Buy needs the money.
post #6 of 29
Now at best Buy... The All New Hoover Windtunnel Experience! Come Observe All that our vacuums have to offer! Our new live exhibit: See how much our vacuums [can] suck! (no offense to hoover vacuum owners... I have one and it works great. I just wanted something to write:) )

Anyway, pretty soon BB won't have room for their other offerings with the ever increasing sub stores and experience centers they hold.
post #7 of 29
where are the washing machines, the stereos? why isn't the entire Samsung 'experience' in the 'Experience?'

as size goes, the BBY's around here have slightly less space for the Apple stores (like 2 tables at the larger, 1 at the smaller), but the iPhones and iPods aren't there (they are at the mobile store).

This is a success for Best Buy if they generate more $$/sqft in the same _stores_ that have these stands. They don't care if they sell Samsung, they just want people to decide and buy something in the store, instead of leaving and buying online.

That is the reason the Apple kiosks remain. People don't leave the store and buy someplace else. The fact they think they get a 'complete' answer at the kiosk, allows them to make the decision. If they have to go to the Apple store, even if they were going to buy a Dell or whatever, they then go home, go online and buy from there instead of going back to the zoo-mall.
post #8 of 29

"Experience shops?" From theVerge review of the S4:

 

 

Quote:

I don’t like holding this phone, and I can’t overstate how much that informs the experience of using it. It makes an awful first impression, slippery and slimy and simply unpleasant in your hand. My white review unit is completely smooth and glossy, with a subtle checkered pattern that looks textured but is neither grippy nor textured anywhere on its body. Even the silver band around the sides, which is obviously supposed to look like metal, is plastic. Everyone I showed the GS4 to frowned and wrinkled their nose as if it smelled bad, before rubbing their fingers on the back of the phone and then handing it back to me — that’s the opposite of the standard reaction to HTC’s One, which everyone wants to ogle and hold.

 

This is from a site that is typically Samsung friendly. Sounds like quite an "experience". This is the flagship device of Samsung's flagship line, and this is what they believe consumers deserve. This is how much they care. This is the level of contempt they have towards quality. 

 

What has Samsung done to deserve these shops? Shit hardware, shitty, confusing software (the S4 has an "easy mode")- but hey, the specs are good! There's not a single unique aspect about Samsung mobile products that makes them deserve this space. But hey, they have money, and BB needs it, so why not. 

post #9 of 29

where are they hiding the refrigerators?

post #10 of 29
Quote:
Originally Posted by Slurpy View Post

"Experience shops?" From theVerge review of the S4:

 

 

 

This is from a site that is typically Samsung friendly. Sounds like quite an "experience". This is the flagship device of Samsung's flagship line, and this is what they believe consumers deserve. This is how much they care. This is the level of contempt they have towards quality. 

 

What has Samsung done to deserve these shops? Shit hardware, shitty, confusing software (the S4 has an "easy mode")- but hey, the specs are good! There's not a single unique aspect about Samsung mobile products that makes them deserve this space. But hey, they have money, and BB needs it, so why not. 


what??? the metal band is plastic? wtf? it's baffling that people will buy that phone over the iPhone 5 or HTC one.

post #11 of 29
This only serves to confirm that Best Buy, as a retail shopping experience, is deader than a doornail.
post #12 of 29
Begins? The one by has had a Samsung Shop for a month now. The camera and Note 10.1 were surprisingly nice.
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"Few things are harder to put up with than the annoyance of a good example" Mark Twain
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post #13 of 29
Slurpy View Post

"Experience shops?" From theVerge review of the S4:

[negative statement]

This is from a site that is typically Samsung friendly. 

 

There's a difference between being vendor-friendly and a time period of posting positive things about a vendor's products. This is the former. The Verge is the latter.

[this account has been abandoned]

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[this account has been abandoned]

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post #14 of 29
Prediction: Microsoft is next.

"Apple should pull the plug on the iPhone."

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"Apple should pull the plug on the iPhone."

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post #15 of 29

I was just at Best Buy and all you could hear were crickets. I think there were 5 people there plus me and no one was in the Samsung section.

post #16 of 29
Saw a apple mini store on one side of the aisle and a soon to be Samsung on other side. Apple had one table with just a few products, Samsung had products on bookshelfs stuffed full. I think you know what seems better.
post #17 of 29

Best Buy came & went really quickly here in the UK, think they only lasted 6 to 15 months before the plug was pulled. Sort of from 'Best Buy' to 'Best Bye'. 1biggrin.gif

Guess you could say we were lucky if they are that bad. We have our own co's who should pull their socks-up too.

 

Felt sorry for the staff though loosing their jobs through no fault of their own, would be like blaming the waiters for the mess the restaurant co is in.

post #18 of 29
Apple should perhaps pull out of Best Buy soon. Don't be there when BB goes down the toilet.

Sorry got to go, things to buy at Amazon and Apple Store....
Been using Apple since Apple ][ - Long on AAPL so biased
nMac Pro 6 Core, MacBookPro i7, MacBookPro i5, iPhones 5 and 5s, iPad Air, 2013 Mac mini, SE30, IIFx, Towers; G4 & G3.
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Been using Apple since Apple ][ - Long on AAPL so biased
nMac Pro 6 Core, MacBookPro i7, MacBookPro i5, iPhones 5 and 5s, iPad Air, 2013 Mac mini, SE30, IIFx, Towers; G4 & G3.
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post #19 of 29

This isnt Samsung's first time with a retail store.

 

They have many of these stores in South Korea (some are 3 stories in fact) , long before Apple began to venture with its own retail stores.

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post #20 of 29
Best Buy may be a bottom feeder at this moment in time but I would hesitate to scoff at Samsung's retail entry. In Asia, most retailers and mobile operators prominently feature Samsung products. Here in Indonesia, there are notably more Samsung smartphones in hands than Apple. Don't take my word for it. I prefer iPhone but there's a move afoot and Apple may well find itself on the wrong side of it.
post #21 of 29
Quote:
Originally Posted by Robert Turner View Post

Best Buy may be a bottom feeder at this moment in time but I would hesitate to scoff at Samsung's retail entry. In Asia, most retailers and mobile operators prominently feature Samsung products. Here in Indonesia, there are notably more Samsung smartphones in hands than Apple. Don't take my word for it. I prefer iPhone but there's a move afoot and Apple may well find itself on the wrong side of it.

There may be more Samesung phones in hands of users, but I'm sure the majority of those are the really cheap ones... the ones that prepaid carriers here in the US sell for under $150-200 with no contract. They're a dime a dozen, the quality is horrid, and they all end up in landfills within a year. But it's a sale!

post #22 of 29

So, when owners have a problem with their Samesung garbage, will Geek Squad be their savior? If so, that's the first major fail. They can't get anything right, and they charge a small fortune for your grief. 

 

I'm happy knowing I can go to an Apple store to have my problems (if any) addressed, capably, by people who know the product. It sucks I have to travel 2 hours away to visit the closest Apple store, but I've done it. And, in the case of my previous iMac, Apple has made up for my inconvenience, which made me a very satisfied customer.

post #23 of 29
Quote:
Originally Posted by drblank View Post

Too bad not that many people go into Best Buy. Every time I go to Best Buy and then to an Apple Store, there are more customers in the Apple Stores than there are in the Best Buy store and the local Best Buy is a HUGE store whereas the local Apple Store is one of their smaller ones. It's funny to see the Apple Store bustling with people even on a week day before lunch time, when the Best Buy is practically no one in the store other than employees.

Another sign that Samsung tries to copy Apple. Oh well.

 

Then that is one of the BB stores that will be closed.  There are 30 or so Best Buy stores in Atlanta and 3-4 Apple stores.  The Apple Store and the Best Buy stores near my house are close to each other.  And in spite of having so few Apple stores in the region, there is generally no comparison between how many folks are in the Best Buy store and the Apple store - at least on week ends.  I haven't been to the Best Buy store in a couple of months so don't know if it is one of the Samsung stores.  I'll check it out this weekend.

post #24 of 29
Apple just better hurry up and come out with a way better phone than my iphone 5. Never should have got it imo. the 4s in my opinion was worth it but my iphone 5 is a huge disappointment!!! I also never new all this time Apple has been buying our processors from Samsung!!! How embarrassing that was to find out after arguing with a friend about his s3. Ya I think I'm done with the iphone when my contact runs out. Android phones have just totally surpassed my iphone with their hardware, customization, features, apps, sizes.... etc. iphone ruled up until the s3 came up and it's all been down hill ever since. Come on Apple get your s__t together and fast PLEEEEAAASEE!
post #25 of 29
Originally Posted by cell phone View Post
Apple just better hurry up and come out with a way better phone than my iphone 5.

 

It's the best phone on the effing market today. And every iPhone regains said title. Come off it.


the 4s in my opinion was worth it but my iphone 5 is a huge disappointment!!!

 

No, it wasn't. Period.


I also never new all this time Apple has been buying our processors from Samsung!!! How embarrassing that was to find out after arguing with a friend about his s3.

 

Why embarrassing? It's embarrassing for Samsung that they can make something that becomes so good… and yet when they do it themselves it's so absolutely terrible.


Android phones have just totally surpassed my iphone with their hardware, customization, features, apps, sizes.... etc.

 

Except no, they haven't, but you're a pathetic troll in the first place. This list is lie after lie.


…it's all been down hill ever since. Come on Apple get your s__t together and fast PLEEEEAAASEE!

 

Shut up and go away, and fast. Please.

Originally Posted by helia

I can break your arm if I apply enough force, but in normal handshaking this won't happen ever.
Reply

Originally Posted by helia

I can break your arm if I apply enough force, but in normal handshaking this won't happen ever.
Reply
post #26 of 29
Quote:
Originally Posted by cell phone View Post

Apple just better hurry up and come out with a way better phone than my iphone 5. Never should have got it imo. the 4s in my opinion was worth it but my iphone 5 is a huge disappointment!!! I also never new all this time Apple has been buying our processors from Samsung!!! How embarrassing that was to find out after arguing with a friend about his s3. Ya I think I'm done with the iphone when my contact runs out. Android phones have just totally surpassed my iphone with their hardware, customization, features, apps, sizes.... etc. iphone ruled up until the s3 came up and it's all been down hill ever since. Come on Apple get your s__t together and fast PLEEEEAAASEE!
Oh please! What an astoundingly ridiculous rant. Moronic drivel! The iPhone 5 continues to get the highest ratings of any smartphone available today by a significant margin! Samsung's Galaxy S3 is 3 times as likely to need repairs because of its poor quality! Yet the iPhone is an incredible marvel of engineering and build quality! Yes, Samsung currently manufactures Apple's processors, but they are Apple's custom design, not Samsung chips! The problem is this POS company has been the only one with enough capacity to supply Apple, but then they stabbed Apple in the back by ripping off their designs and patents - try to keep up!

Your point about customization is laughable - with almost 1,000,000 apps to chose from, the iPhone becomes virtually infinitely customizable! That is the great fallacy and absurdity of the droid argument.
post #27 of 29

Now that's loyalty even when you know your wrong and iphone has been far surpassed. Acceptance is the key. "I had to walk ten miles to school in 5 feet of snow when I was young" Times have changed sorry folks. iphone6 should be a great product though and I'm looking forward to that one!!!!

post #28 of 29
Originally Posted by cell phone View Post
Now that's loyalty even when you know your wrong and iphone has been far surpassed.

 

Shut up and go away. You're not going to get any other response from people here.

Originally Posted by helia

I can break your arm if I apply enough force, but in normal handshaking this won't happen ever.
Reply

Originally Posted by helia

I can break your arm if I apply enough force, but in normal handshaking this won't happen ever.
Reply
post #29 of 29
Quote:
Originally Posted by Tallest Skil View Post

 

Shut up and go away. You're not going to get any other response from people here.

Thanks for your response it is greatly appreciated!!

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