or Connect
AppleInsider › Forums › General › General Discussion › Big changes coming to AppleCare this fall: warranty subscriptions, in-store iOS device repairs, more [u]
New Posts  All Forums:Forum Nav:

Big changes coming to AppleCare this fall: warranty subscriptions, in-store iOS device repairs,... - Page 2

post #41 of 67
If I can subscribe to AppleCare, does that mean that I can get more than 3 years of it on my Mac Mini? I'd love that and be happy to pay (I've tried).
post #42 of 67
Quote:
Originally Posted by Gazoobee View Post
If a brand new iPhone, bought off contract for the full price, and it has manufacturers defects, it's 100% wrong of Apple to replace it with refurbished junk of lesser quality and value.  It's also technically illegal (at least in my country) if anyone has the money and the time to take them to court over it, or fix the problem in store if they can.

I'm pretty sure Apple also has a policy on that too. A while ago, I bought a then brand-new 3rd gen iPod touch from Amazon, I turned it on for the first time, and saw it had a intermittently dead pixel. I bought it to a nearby Apple store. Because I had it for less than 14 days, they replaced it with a brand new one, not a refurb.

post #43 of 67
Quote:
Originally Posted by George Entenman View Post

If I can subscribe to AppleCare, does that mean that I can get more than 3 years of it on my Mac Mini? I'd love that and be happy to pay (I've tried).

Wouldn't bank on it.
Citing unnamed sources with limited but direct knowledge of a rumoured device - Comedy Insider (Feb 2014)
Reply
Citing unnamed sources with limited but direct knowledge of a rumoured device - Comedy Insider (Feb 2014)
Reply
post #44 of 67
Quote:
Originally Posted by Freshmaker View Post

I know, right?  I wonder how many people pay for AppleCare.  Apple offers great support, but their products are made so well that I don't see the reason why anyone would buy it.  I've never had anything go wrong with any of my iPhones, iPads or MBPs (knock on wood).  Kinda seems like you're just throwing money away unless you need the phone support for w/e reason.

 

Knock hard. You've been lucky. I've had multiple failures. I'm told by others on this forum that my experience is "atypical," but at least a couple others have described experiences similar to my own. I'm not complaining (issues with two service screw-ups notwithstanding), shit happens, but I'd urge you not to get complacent. The universe isn't gonna let you skate forever!

post #45 of 67
Quote:
Originally Posted by v5v View Post

Quote:
Originally Posted by Freshmaker View Post

I know, right?  I wonder how many people pay for AppleCare.  Apple offers great support, but their products are made so well that I don't see the reason why anyone would buy it.  I've never had anything go wrong with any of my iPhones, iPads or MBPs (knock on wood).  Kinda seems like you're just throwing money away unless you need the phone support for w/e reason.
Knock hard. You've been lucky. I've had multiple failures. I'm told by others on this forum that my experience is "atypical," but at least a couple others have described experiences similar to my own. I'm not complaining (issues with two service screw-ups notwithstanding), shit happens, but I'd urge you not to get complacent. The universe isn't gonna let you skate forever!

'Knock hard'? Nonsense. Your case IS atypical. Otherwise, how do you explain the highest satisfaction ratings in the industry?
post #46 of 67
Quote:
Originally Posted by anantksundaram View Post

'Knock hard'? Nonsense. Your case IS atypical. Otherwise, how do you explain the highest satisfaction ratings in the industry?

 

"High satisfaction rating" does not necessarily equal "Low failure rate." It may BE that Apple has a low failure rate, and that may even be a contributor to the high satisfaction ratings, but one can't make the leap from "satisfied customers" to assuming "the stuff doesn't break." One can just as easily conclude that Apple customers are satisfied IN SPITE of the occasional failure, which would speak highly of Apple's service. Pedantic, I know, but true none the less.

 

Since Apple doesn't report failure figures (obviously) all we can do is guess and compare notes. I think a large number of failures simply go unreported and unrepaired. I'm amazed how often one of my co-workers says something like, "Yeah, I've never been able to get the wireless to work so I just use a cable" or "The drive won't work if you plug it in there but the other port works so just use that." Maybe that's just an indication that they're average residents of Lotusland -- laid back to a fault.

 

I've had more failures with Apple products than with Sony. In every case but one they've resolved it to my satisfaction, and the overall experience is better, so I'm happy to continue buying Apple gear and recommend it to others. My happiness doesn't alter the numbers though.

post #47 of 67
Quote:
Originally Posted by v5v View Post


"High satisfaction rating" does not necessarily equal "Low failure rate." It may BE that Apple has a low failure rate, and that may even be a contributor to the high satisfaction ratings, but one can't make the leap from "satisfied customers" to assuming "the stuff doesn't break." One can just as easily conclude that Apple customers are satisfied IN SPITE of the occasional failure, which would speak highly of Apple's service. Pedantic, I know, but true none the less.

Since Apple doesn't report failure figures (obviously) all we can do is guess and compare notes. I think a large number of failures simply go unreported and unrepaired. I'm amazed how often one of my co-workers says something like, "Yeah, I've never been able to get the wireless to work so I just use a cable" or "The drive won't work if you plug it in there but the other port works so just use that." Maybe that's just an indication that they're average residents of Lotusland -- laid back to a fault.

I've had more failures with Apple products than with Sony. In every case but one they've resolved it to my satisfaction, and the overall experience is better, so I'm happy to continue buying Apple gear and recommend it to others. My happiness doesn't alter the numbers though.

There's no reason for most of the rest of us to 'knock hard.' You certainly need to, it would seem. Good luck.
post #48 of 67
Quote:
Originally Posted by anantksundaram View Post

'Knock hard'? Nonsense. Your case IS atypical. Otherwise, how do you explain the highest satisfaction ratings in the industry?

 

 

I think Apple gets good ratings partly because they're so quick to replace failed or blemished devices, even for customers who bring back quite a few units before being satisfied.

 

(We know that Foxconn doesn't do as much checking as they could.   Until recently, Foxconn only pulled a few boards from each batch, to check their solder connections.  Better factories run every board on the line through an 3D X-ray scanner.  Plus there's the recent story of 5-8 million iPhone 5's being returned to Foxconn for blemish and failure reasons.)

 

This easy replacement policy makes fans out of people who should otherwise be miffed that they had to use up their own time and money to return bad unit(s), instead of the flaws being caught at the factory.

post #49 of 67
Quote:
Originally Posted by KDarling View Post


I think Apple gets good ratings partly because they're so quick to replace failed or blemished devices, even for customers who bring back quite a few units before being satisfied.

(We know that Foxconn doesn't do as much checking as they could.   Until recently, Foxconn only pulled a few boards from each batch, to check their solder connections.  Better factories run every board on the line through an 3D X-ray scanner.  
Plus there's the recent story of 5-8 million iPhone 5's being returned to Foxconn for blemish and failure reasons.)


This easy replacement policy makes fans out of people who should otherwise be miffed that they had to use up their own time and money to return bad unit(s), instead of the flaws being caught at the factory.

So much fucking FUD per post. 1oyvey.gif You might as well say the big Bengazi scandal is about 5 to 8 million failed iPhones.

Can you name these "better factories" that check at least 75 million boards per quarter per customer, as well as every other component done to their blemishes?

And while you're at it why don't you give us actual figures as to what percentage of Apple's products do have issues?

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

 

Goodbyeee jragosta :: http://forums.appleinsider.com/t/160864/jragosta-joseph-michael-ragosta

Reply

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

 

Goodbyeee jragosta :: http://forums.appleinsider.com/t/160864/jragosta-joseph-michael-ragosta

Reply
post #50 of 67
Quote:
Originally Posted by anantksundaram View Post

There's no reason for most of the rest of us to 'knock hard.' You certainly need to, it would seem. Good luck.

 

I'm not trying to start an argument and I stress that I have NO idea what Apple's overall failure rate is like, but if their stuff is as reliable as some here claim (and sometimes I wonder how many Apple devices such people buy each year), why do I always have to wait at least a day and sometimes two for an appointment at the Genius Bar? We've got five Apple stores for a population of only 2.5 million people. That's only a suburb per store. Somewhere there's a disconnect between anecdotal reports of reliability and casual observation of Apple service's front line.

post #51 of 67
60k for a fully grown tree? Is the USA a lot more expensive for this type of tree? I looked in the UK and a tree three times the height of a man is around 250GBP. Even they went for a tree four times the height, I don't see where 60k is possible.
Quote:
Originally Posted by Ireland View Post


Your comment reminded me of the guy who said as a shareholder he was angry that Apple is spending $60,000 per fully grown tree they are having planted on the new campus park grounds and would rather Apple save all those millions and bring in young trees instead. The bigger picture, though, is 13,000 Apple employees seeing all of those big trees as soon as the campus is open, and having a mature looking pasture to inspire them. This may sound sentimental, but it's that thinking that misses the point. The most important people who work at Apple are the creative people, and they, above everyone, need stuff like this to function right. I know I personally get very inspired when I'm in nature, and I especially have a thing for big trees. One good idea from one of those people could easily pay for all of those trees many times over. An idea which may have been a product of the inspiration those very trees provided, and overall the work at Apple would be better as a result. This is what gets missed if you just look at the numbers.
post #52 of 67
At present, the phone you receive at an Apple Store is not a refurb in the sense that they just took an old phone, wiped it off and cleared it out before passing it on. I know that happens when you buy a refurb from the carriers. The Genius Bar calls it a Remanufactured phone because it is exactly that. All the external surfaces are new. It may have some previously used parts inside but it is given a new unused serial number. It is tested before it goes out to the store. Please do not equate the refurb that you get from AT&T or Verizon with what you get from Apple. There is no comparison.
post #53 of 67
Quote:
Originally Posted by woodbine View Post

60k for a fully grown tree? Is the USA a lot more expensive for this type of tree? I looked in the UK and a tree three times the height of a man is around 250GBP. Even they went for a tree four times the height, I don't see where 60k is possible.

I'm talking about large trees. Not merely 17-18 foot trees. And you're forgetting to cost of the tree itself. Some 3 foot Japanese maples can cost 250GBP, so you can imagine what a 45-60 foot oak tree might cost, for example, plus the shipping and delivery of it and the replanting. Not a simple endeavour.
Edited by Ireland - 5/12/13 at 4:54am
Citing unnamed sources with limited but direct knowledge of a rumoured device - Comedy Insider (Feb 2014)
Reply
Citing unnamed sources with limited but direct knowledge of a rumoured device - Comedy Insider (Feb 2014)
Reply
post #54 of 67
Quote:
Originally Posted by macguy1958 View Post

At present, the phone you receive at an Apple Store is not a refurb in the sense that they just took an old phone, wiped it off and cleared it out before passing it on. I know that happens when you buy a refurb from the carriers. The Genius Bar calls it a Remanufactured phone because it is exactly that. All the external surfaces are new. It may have some previously used parts inside but it is given a new unused serial number. It is tested before it goes out to the store. Please do not equate the refurb that you get from AT&T or Verizon with what you get from Apple. There is no comparison.

Just curious where you got this information?
Citing unnamed sources with limited but direct knowledge of a rumoured device - Comedy Insider (Feb 2014)
Reply
Citing unnamed sources with limited but direct knowledge of a rumoured device - Comedy Insider (Feb 2014)
Reply
post #55 of 67
Quote:
Originally Posted by v5v View Post


I'm not trying to start an argument and I stress that I have NO idea what Apple's overall failure rate is like, but if their stuff is as reliable as some here claim (and sometimes I wonder how many Apple devices such people buy each year), why do I always have to wait at least a day and sometimes two for an appointment at the Genius Bar? We've got five Apple stores for a population of only 2.5 million people. That's only a suburb per store. Somewhere there's a disconnect between anecdotal reports of reliability and casual observation of Apple service's front line.

Your posts have transitioned from the anecdotal to FUD to the idiotic.

How many Apple devices are sold? How many Genius Bars are there? How many people are there for hardware (AppleCare) reasons? How many in line? What is the latter as a proportion of the total number of devices sold? (How many other manufacturers have things such as Genius Bars, anyway?). How does this proportion compare to Apple's competitors?

You must get out of bed every day thinking that you are the center of the universe and that your personal experiences must generalize to hundreds of millions of your fellow men. As I said, that borders on the idiotic.
post #56 of 67
Quote:
Originally Posted by SolipsismX View Post

So much fucking FUD per post. 1oyvey.gifYou might as well say the big Bengazi scandal is about 5 to 8 million failed iPhones.

 

Then it's a good thing that nobody made such a ridiculous comparison.  Except you.

 

Quote:
Can you name these "better factories" that check at least 75 million boards per quarter per customer, as well as every other component done to their blemishes?

 

Major board manufacturers in the US has been using AXI or AOI for the past decade to check every board that goes down the assembly line.

 

Foxconn only started buying equipment to do that last year.

 

Obviously these QC concerns are not about Apple per se.  They're about Foxconn and other factories that rely on hand labor instead of automation.  It goes without saying that this lack of automated solder inspection would've affected any electronic product built for any company.

 

Quote:
And while you're at it why don't you give us actual figures as to what percentage of Apple's products do have issues?

 

Really, "actual figures"?   Apple rarely gives those out, although Steve Jobs did once mention that the 3GS return rate was 6%.   Fortunately, there are other sources, both historical and current, which give us data to work with.

 

Since you brought it up, you go first.  It would be interesting to see you do some initial work yourself, instead of sitting back and taking potshots at other people's figures.  Thanks in advance.

post #57 of 67
Originally Posted by fsad32 View Post
Please don't forget that you're on my black list - so stop responding to me

 

lol, no. Get used to it. You obviously care enough to open my replies in the first place, so why bother with sticking your fingers in your ears?


may… may…

 

See, this is the important part. Everything else you highlighted is either irrelevant or so obvious and universal of all warranties and legal agreements as to make your point foolish.


…the iPhone costs near a thousand dollars (unlocked) - purchasing the warranty for it additionally…

 

It's $748. That's "near a thousand dollars" in the same way San Francisco is "near Seattle". It's nearer than Los Angeles, but…


…this is just ridiculous that such expensive product not coming with normal decent terms of repairability worldwide. 

 

Why should every Apple Store in every country be expected to have at least one of every type of CDMA iPhone on hand? 


That is all. Stop mislead people.

 

Please do.

Originally Posted by asdasd

This is Appleinsider. It's all there for you but we can't do it for you.
Reply

Originally Posted by asdasd

This is Appleinsider. It's all there for you but we can't do it for you.
Reply
post #58 of 67

Quote:

 


You are on drugs right now right?  I mean, I just want to confirm your "tree" theory of inspiration is the product of some chemical reaction and not an actual drug free thought. 

That being said what the heck does one have to do with the other?  The trees are a one time cost and the other is a repeatable expense.  Further, one has to do with an individual customer the other some crazy idea that trees will someone inspire the next revolutionary device.  You realize how crazy you sound right?  Anyhow, your analogy is way off base.  But now that you mention it, it is insane paying 60K per tree, when they could probably pay $250 for young trees to be planted.  How about a mix at least?

Anyhow, enjoy your bud if you think people are getting inspired by "mature" trees rather than young growing ones.  If anything the young ones would be symbolic of growth and change, the old, mature trees symbolic of..well maturity and stagnation.

 

Originally Posted by Ireland View Post


I rest my case. My analogy must have been pretty good when you think the exact same way as the guy who provided it. And your not seeing nature and mature trees as having great inspirational potential proves you just don't get it.

 

Please tell me you are donating your organs to science.   I bet they could learn a lot about what drugs do to the human brain.

post #59 of 67
Quote:
Originally Posted by tkell31 View Post

Please tell me you are donating your organs to science.   I bet they could learn a lot about what drugs do to the human brain.

I don't know who started these drug comments but they 1) don't help carry a conversation, and 2) are personal attacks.
Edited by SolipsismX - 5/12/13 at 3:24pm

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

 

Goodbyeee jragosta :: http://forums.appleinsider.com/t/160864/jragosta-joseph-michael-ragosta

Reply

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

 

Goodbyeee jragosta :: http://forums.appleinsider.com/t/160864/jragosta-joseph-michael-ragosta

Reply
post #60 of 67
Quote:
Originally Posted by anantksundaram View Post

Your posts have transitioned from the anecdotal to FUD to the idiotic.

 

What? I'm sorry my comments upset you, but I think you're overreacting. Anecdotal to be sure, and I said so myself. However, asking legitimate questions and being prepared to accept reasonable explanations is not FUD. As for being idiotic, I can only conclude that I have again done a poor job of conveying what I meant. I humbly request that you re-read my last post as if it was written by someone other than me. I just suggested a reason to wonder if overall failure rates are actually higher than what some people here believe. I think it was a pretty reasonable point.

 

 

Quote:
Originally Posted by anantksundaram View Post

How many Apple devices are sold? How many Genius Bars are there? How many people are there for hardware (AppleCare) reasons? How many in line? What is the latter as a proportion of the total number of devices sold? (How many other manufacturers have things such as Genius Bars, anyway?). How does this proportion compare to Apple's competitors?

 

I answered the first part of that: about half-a-million per Genius Bar. That's a pretty small population per Genius.

 

At the two Apple Stores I've attended for service issues, matters not related to faults are handled in the seating area or the One-to-One section. The Genius Bar handles only hardware/software problems.

 

Long waits mean either Apple sells a lot more product in this metro region than other places with similar Genius-to-owner ratios, or Apple equipment actually fails more often than the "lucky" people who haven't had a problem believe.

 

As for how that compares to the competition, very favorably, but that's irrelevant at this point in the discussion as we're now talking about how often problems actually occur, not how Apple handles them. Like I said, I'm happy with the service Apple provides.

 

 


Quote:
Originally Posted by anantksundaram View Post

You must get out of bed every day thinking that you are the center of the universe and that your personal experiences must generalize to hundreds of millions of your fellow men. As I said, that borders on the idiotic.

 

No, I've said throughout this discussion that my experience is NOT consistent with what others here report. I don't doubt for a second that most people enjoy a problem-free Apple experience. I would humbly submit that the imprinting of personal experience on the rest of the population is coming from those who, because they haven't had any problems themselves, suggest that anyone who has must be a propagandist.

 

All I did was raise a valid question: Does a really busy Genius Bar suggest higher-than-generally-thought failure rates in the context of a small pool of customers? I'm genuinely sorry that I've phrased my posts in a way that got under your skin. I wasn't trying to be that guy who kicks the back of your seat on the plane.

post #61 of 67
Quote:
Originally Posted by tkell31 View Post

Please tell me you are donating your organs to science.   I bet they could learn a lot about what drugs do to the human brain.

What's your problem?
Citing unnamed sources with limited but direct knowledge of a rumoured device - Comedy Insider (Feb 2014)
Reply
Citing unnamed sources with limited but direct knowledge of a rumoured device - Comedy Insider (Feb 2014)
Reply
post #62 of 67
Quote:
Originally Posted by SolipsismX View Post

I don't know who started this drug comments but they 1) don't help carry a conversation, and 2) are personal attacks.

He started it. I'm not even saying anything about him to do with drugs. I was being ironic saying the fact that I get inspired by nature must mean I am on drugs. That seems to be his logic for some reason.

I originally suggested his comment that Apple should fire the guy who had the old policy is place (as this new policy will saved them $1B) was reminiscent of the comment someone else recently made that Apple shouldn't waste money transplanting mature trees on the grounds of Apple Campus 2, but should instead transplant young trees for the savings they'd provide. The comparison was used specifically to point out that sometimes looking purely at the numbers misses the point completely. And Apple ususly doesn't do this in ways other companies do. Another company would transplant young trees to save money.

This for some reason got him totally excited and defensive, to the point that he first suggest I am on drugs right now, to a subsequent comment telling me to enjoy the bud, to now his talking of donating my brain to science. No doubt he thinks he's making sense.
Edited by Ireland - 5/12/13 at 9:36am
Citing unnamed sources with limited but direct knowledge of a rumoured device - Comedy Insider (Feb 2014)
Reply
Citing unnamed sources with limited but direct knowledge of a rumoured device - Comedy Insider (Feb 2014)
Reply
post #63 of 67
Quote:
Originally Posted by v5v View Post

 

I don't wanna be an Apple-basher, but this is a particularly sore spot for me. At the Apple refurb department, "inspect" and "QA" seem to mean "make sure it's not on fire before putting it in a box and reselling it." We've received stuff from the refurb store that was SO f'd up that there is no way in hell it could possibly have been powered up before reselling it. Even a blind, deaf imbecile could tell the device was NOT working.

 

 

Are you sure? It seems like it would be a lot quicker, easier and cheaper to replace whatever part is reported faulty then pack it up for the next guy.

 

It also eliminates the "Fixed this but now THAT is broken" nature of replacing with refurbs.

 

I dropped my iPhone 4 and smashed the screen so I paid the just-under-two-hundred-bucks-after-tax for a replacement. I've got 7 weeks on the new one and one of the volume control buttons is failing. So, the exchange fixed one problem but introduced a new one. They've offered to replace it again, but they don't have any right now. I have to go back a third time when they do.

 

Now I'm worried that replacing it with another refurb will just introduce ANOTHER problem I didn't have before. At least with a repair, the only change is the faulty bit.

I hear you about worrying about replacement phones that may or may not have other issues.  It could be just a coincidence that you had to replace the phone twice.  I had that issue with the original iPhone and I have heard of people having to replace two iPhones at the time of purchase because one had a dead battery and the other had a defect in the display.  It can happen.  It may not be ideal as an Apple customer, but it's way better than getting a refurbished phone from another manufacturer. Apple is pretty good about documenting things, so if you end up swapping it again, speak to the manager and let them know what's going on.  Let them know, you have little faith in your replacement phone.  If they are no help, call Applecare and ask to speak with customer relations. 

post #64 of 67
Quote:
Originally Posted by SolipsismX View Post


So much fucking FUD per post. 1oyvey.gif You might as well say the big Bengazi scandal is about 5 to 8 million failed iPhones.

Can you name these "better factories" that check at least 75 million boards per quarter per customer, as well as every other component done to their blemishes?

And while you're at it why don't you give us actual figures as to what percentage of Apple's products do have issues?

That story is all over The Onion, so you know it's true! lol.gif

post #65 of 67
Quote:
Originally Posted by Gazoobee View Post

 

On the flip side however, a part of the reason my experience is so bad, is Apple is far too lenient on most users in terms of AppleCare and repairs.  I know people who have got two or three phone replacements for issues that were of their own making.  IMO instead of trying to make every cheapskate loser in the world happy and screwing over the customers they have that actually pay for their products, they should be nicer to folks like me and a little less nice to those abusing the current system.  

Coworker once knocked his iPod to the floor (old hard drive model) and it naturally quit working.  He took it to the store and said "I just stopped working." and they gave him a new one.  And this was a guy who was a lifetime Apple user and evangelist.  Completely lowered my opinion of him a couple of notches.

post #66 of 67
APPLE RAPE US FOR ONE BILLION DOLLARS,WE DON%u2019T AGREE%uFF01
Recently,Apple say will change their warranty ways,They say will not replace new machine for you,but repair it.And say this way will help Apple save one billion dollars every year.
Woo!we raped by apple! If today we go to apple store to buy iphone,they tell us this new warranty policy before I buy,then it%u2019s ok,I can choose accept or not.But For the customers that have bought the items but still have the warranty,now you say the warranty ways changed after we bought,we can%u2019t accept!Becasue at that time when we choose your items,your workers introduced the warranty ways,Ok,we think good warranty,we can replace new if there are any quality problems happen.Then we trust you and choose your items.But now you say warranty ways changed without any request for your customers before announce your changes,you rape us to get one billion dollars,No!we don%u2019t accept!It%u2019s our customer%u2019s one billion dollars,it like the tax we have paid when we buy the items,it should been cost on our warranty ,not other things or into you apple company%u2019s pocket or any other things ,because it is our agreement before.
Of couse If Apple say I want to help others with this money,Ok ,we agree that help others is great but you can use your own money not rob from your customers,at least now your profits is still very very high,If customers want to help others,we%u2019ll help,but it is not connected with Apple,and we%u2019ll use our money of course,not rob from others.Then this help will be great!
If apple really want to do the after sales job better not for the money,there are better policy like below:
1,For the iphone,ipod and ipad still in warranty,keep replace new if have quality problems.
2,For the items warranty expired,provide the repair service,of course ,charge the reasonable repair fee and the materials fee.
If apple go on this after sales job like up,thank you!it is really respect and care to your customers.
we can%u2019t stop apple go on new after sales policy on not saled items,but you must complete the promise on the items have sold before , how to say before then how to do today,no change no fool,we will not accept your rape!
post #67 of 67

We don't know what's the matter with apple company now?Just for the stock price get down these days.so very need the one billion dollars ,Woo,no Jobs,your these guys really can't do anything good?Sometimes I doubt if the guy give out the new after sales policy is come from the Competitors,let apple fall into the trap,one billion dollars is just the bait.

New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: General Discussion
AppleInsider › Forums › General › General Discussion › Big changes coming to AppleCare this fall: warranty subscriptions, in-store iOS device repairs, more [u]