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Apple to pay $53M in iPhone & iPod liquid sensor lawsuit settlement

post #1 of 10
Thread Starter 
The resolution to a class-action lawsuit over the sensitivity of liquid damage sensors in iPhones and iPods will cost Apple $53 million, it was revealed on Tuesday.

Apple's agreed upon price in the class-action lawsuit was revealed by Bloomberg, which noted that consumers could be eligible for $300 depending on which iPhone or iPod model they owned. The terms of the settlement were detailed in court documents filed in San Francisco.

iPhone iPod LSI LCI moisture sensors


Members of the class-action complaint argued that the Liquid Submersion Indicators that have been included in various Apple products over the years are faulty, and could be triggered during normal use without actually being submerged in water. Apple's policy was to deny repairs to a broken device if the liquid indicator had been triggered.

Tuesday's report indicated that the settlement applies to customers whose warranty claims for iPhones were denied before Dec. 31, 2009, while iPod touches denied before June 2010 are also eligible for settlement funds.

The complaint dates back to April of 2010, and was first filed by San Francisco, Calif., resident Charlene Gallion. The plaintiff said she took her non-functional iPhone 3G into an Apple STore for service, and was told she was not eligible for free repair or replacement because a Liquid Submersion Indicator had been triggered.

Apple began relaxing its repair policy for iPods with triggered liquid sensors in early 2011. In some cases, if there are no external signs of corrosion, the hardware will be replaced.
post #2 of 10

Upwards of $300?  Wonder how much the lawyers got. 

post #3 of 10
Quote:
Originally Posted by Just_Me View Post

Upwards of $300?  Wonder how much the lawyers got. 

They get 30% of every successful claim filed

A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

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A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

Reply
post #4 of 10
Quote:
Originally Posted by charlituna View Post


They get 30% of every successful claim filed

No no no no no, that's too little...

 

As I understand it, they get 30% of the entire class of claims (which Apple knows, because they have a record of who's denied claims).

 

They also get the interest on the account, as they pay out to the individual claimants, and probably get to keep the $$ of those who ignore or did not want to claim.

post #5 of 10
good! I cleaned my Sidekick with Windex and it turned the paper pink. I was fumed! It is totally unreliable and does NOT prove it was submerged in water.
post #6 of 10
My son took his PLaystation X into the bathroom when he had a shower, condensation from steam tripped the sensor and it stopped working.

Warranty was denied, I want some money!
Better than my Bose, better than my Skullcandy's, listening to Mozart through my LeBron James limited edition PowerBeats by Dre is almost as good as my Sennheisers.
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Better than my Bose, better than my Skullcandy's, listening to Mozart through my LeBron James limited edition PowerBeats by Dre is almost as good as my Sennheisers.
Reply
post #7 of 10
I was dinged with that stupid strip as well. I took my new-ish iPhone 4S to Apple because the speaker crapped out. He said the strip was pink but threw me into the Applecare program and for $50 just replaced the thing.

By the way, the speakers for my newly replaced 4S also stopped working. This time, Apple fixed it right at the store in 15 minutes.

So far, Apple has always taken care of me, but we buy a lot of gear along with the Applecare.

I tried to argue with the rep at the first replacement that my iPhone had never seen liquid, but he was powerless to listen to a customer. I left thinking that mere humidity trigged that stupid strip and Apple should probably fix it.
post #8 of 10
Quote:
Originally Posted by bugsnw View Post

I was dinged with that stupid strip as well. I took my new-ish iPhone 4S to Apple because the speaker crapped out. He said the strip was pink but threw me into the Applecare program and for $50 just replaced the thing.

By the way, the speakers for my newly replaced 4S also stopped working. This time, Apple fixed it right at the store in 15 minutes.

So far, Apple has always taken care of me, but we buy a lot of gear along with the Applecare.

I tried to argue with the rep at the first replacement that my iPhone had never seen liquid, but he was powerless to listen to a customer. I left thinking that mere humidity trigged that stupid strip and Apple should probably fix it.

Apple did, they no longer deny warranty without checking the internal sensors.

Interestingly enough, according to the article before the iPhone 4S was even released.

You must just be unlucky.
Better than my Bose, better than my Skullcandy's, listening to Mozart through my LeBron James limited edition PowerBeats by Dre is almost as good as my Sennheisers.
Reply
Better than my Bose, better than my Skullcandy's, listening to Mozart through my LeBron James limited edition PowerBeats by Dre is almost as good as my Sennheisers.
Reply
post #9 of 10

I wonder how I get in on this. I had a 3G that was denied a claim specifically for this reason, but have never been contacted of anything.

post #10 of 10
Quote:
Originally Posted by johnalex731 View Post

I wonder how I get in on this. I had a 3G that was denied a claim specifically for this reason, but have never been contacted of anything.

 

 

Settlement Website has not been setup yet.

 

Within 10 days of the Conditional Approval Order, Apple will provide names, postal addresses and email addresses of potential class members to the court.

Apple will publish a notice in USA Today and Macworld listing the Settlement Website and a toll-free number.

 

First generation iPhone users can get between $215 to $300 settlement.

iPhone 3G and 3Gs $215.

iPod touch 1st, 2nd & 3rd, $105 to $265.

No matter what type of media...movies, music, books, photos and web pages

look better and sound better on the Kindle Fire HD and HDX than any iPad

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No matter what type of media...movies, music, books, photos and web pages

look better and sound better on the Kindle Fire HD and HDX than any iPad

Reply
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