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Users report Wi-Fi connectivity issues with Apple's new 802.11ac MacBook Airs

post #1 of 52
Thread Starter 
Some early adopters of Apple's latest MacBook Air models have found their new thin-and-light notebook will unexpectedly and repeatedly drop its wireless connection.

MacBook Air


A growing thread on the Apple Support Communities website details the connectivity problems being experienced by numerous users. The problems appear to apply to both the 11- and 13-inch varieties of the recently updated notebook lineup.

In addition, an anonymous source from an Apple retail store in London said to Gizmodo that their store has had complaints about wireless connectivity for the new MacBook Airs that are "well above average."

In the thread on Apple's official site, users say they're experiencing the problems across a range of routers, including Apple's own AirPort accessories. Users say they can initially connect to a Wi-Fi network, but that connection will drop after a short period of use.

At the moment, there doesn't appear to be an available solution that addresses the problems seen by all users, though some have had success with various routers or even different placement of the MacBook Air.

The updated MacBook Air lineup launched last week at Apple's annual Worldwide Developers Conference. In addition to faster 802.11ac connectivity, the notebooks also feature Intel's latest Haswell processors, helping to enable battery life as great as 12 hours.

The new MacBook Airs are also priced $100 less than their predecessors, with the new low-end $999 11-inch model packing 128 gigabytes of flash storage. Readers can always find the lowest prices on Mac notebooks in AppleInsider's Mac Price Guide.

In addition to the discounts, it's worth mentioning that a couple of the largest resellers only charge tax in their home state (B&H Photo, NY), or states in which they operate (MacMall, CA, IL, NY, TN, MN, GA, NC, WI.). Orders shipped from these resellers to other states are untaxed. Those savings are in addition to those listed in red in the Price Guides, a snippet of which follows:

New 2013 MacBook Airs



*Price when using links in the Mac Price Guide and then applying 3% discount Promo Code APPLEINSIDER01
*MacMall also only charges sales tax for orders shipped to CA, IL, NY, TN, MN, GA, NC, WI.
-B&H only charges sales tax in NY
-B&H offers AppleInsider readers a savings of roughly 30% on 3-Year AppleCare protection plans when purchased alongside a new Mac.


New 2013 MacBook Airs with 3 Years of AppleCare



*Price when using links in the Mac Price Guide and then applying 3% discount Promo Code APPLEINSIDER01
*MacMall also only charges sales tax for orders shipped to CA, IL, NY, TN, MN, GA, NC, WI.
-B&H only charges sales tax in NY
-B&H offers AppleInsider readers a savings of roughly 30% on 3-Year AppleCare protection plans when purchased alongside a new Mac.
post #2 of 52
So in summary, every time Apple releases a new product or OS there are users who report wifi and battery life issues.
post #3 of 52

Likely a minor deal, but reminds me why I'm almost never a day one adopter of either new HW or SW...
 

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post #4 of 52
Quote:
Originally Posted by TNSF View Post

So in summary, every time Apple releases a new product or OS there are users who report wifi and battery life issues.

In summary, I suspect, majority of those reports are either fake or made by people having not a slightest idea on what they are doing.

post #5 of 52
Can the author expand on this? So how many "reports" are we talking about here? Also you state that it is happening with Apple's own stuff. Does this include the new AC router? Would like to have the facts please.
post #6 of 52
Quote:
Users report being hit upside the head with a box of stupid

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post #7 of 52
So now we'll have a wifi gate. Just like iOS 7 has icon gate and design gate. 1rolleyes.gif
post #8 of 52
Quote:
Originally Posted by TechProd1gy View Post

Can the author expand on this? So how many "reports" are we talking about here? Also you state that it is happening with Apple's own stuff. Does this include the new AC router? Would like to have the facts please.

Why not click on the link in the second sentence which answers many of these questions?

post #9 of 52
I can't believe this is on here. If the author bothered to look through that thread, they'd see that maybe ten-fifteen people have reported similar problems. I don't get how this can be reported without any proper investigation.

EDIT: I get it. It's an ad. For MacBook Airs. That is: MacBook Airs are exhibiting problems connecting to wifi networks, but buy one anyway - here's a link to our sponsors. WHAT.
Edited by frxntier - 6/20/13 at 9:27am
post #10 of 52
Quote:
Originally Posted by TNSF View Post

So in summary, every time Apple releases a new product or OS there are users who report wifi and battery life issues.

Quote:
Originally Posted by Plagen View Post

In summary, I suspect, majority of those reports are either fake or made by people having not a slightest idea on what they are doing.

While there's always some of the latter, it is not unusual for Apple (and anyone else) to have glitches with new products. There have been quick firmware updates to fix similar problems in earlier Apple laptops, as well. It could be a real problem, but if it is, it will undoubtedly be fixed shortly.
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post #11 of 52
Quote:
Originally Posted by frxntier View Post

I can't believe this is on here. If the author bothered to look through that thread, they'd see that maybe ten-fifteen people have reported similar problems. I don't get how this can be reported without any proper investigation.

Because proper investigation would reveal there are no problems and that the people reporting them are complete idiots.

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post #12 of 52
I have not had that problem on my mbp, but certainly had it with my ip5 when I got it in November. I had to get a replacement which fixed the issue.
post #13 of 52
Quote:
Originally Posted by Tallest Skil View Post

Because proper investigation would reveal there are no problems and that the people reporting them are complete idiots.

Or paid to do so ...
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Been using Apples since 1978 and Macs since 1984
Long on AAPL so biased. Strong advocate for separation of technology and politics on AI.
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Use duckduckgo.com with Safari, not Google Search
Been using Apples since 1978 and Macs since 1984
Long on AAPL so biased. Strong advocate for separation of technology and politics on AI.
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post #14 of 52
Quote:
Originally Posted by Tallest Skil View Post


Because proper investigation would reveal there are no problems and that the people reporting them are complete idiots.

 

Generally speaking, early adopters tend to be more technical and clued-up than the average buyer.

 

And weren't you banned? 1tongue.gif

post #15 of 52
I hope this gets resolved quickly, if it is a real issue. I'm looking to buy one.

I remember having real Wifi issues when I bought my new iMac (2011). Others did too, according to the Apple support forums. It wasn't resolved until many months later (maybe over a year?) with a firmware update.
post #16 of 52

If there are compatibility issues with some routers, I wouldn't be surprised. This is using a bleeding edge ac standard, which as far as I know is not available on any other laptop. 

post #17 of 52
Quote:
Originally Posted by RichL View Post

Generally speaking, early adopters tend to be more technical and clued-up than the average buyer.

Why would you immediately think that all of these people are "early adopters"?

By definition of their cluelessness, a far larger number of people are simply walking into Apple Stores and buying what they were going to buy anyway, knowing nothing about how it's a new model released mere days ago.

1oyvey.gif

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post #18 of 52

That thread is mostly the same people posting over and over again. I hardly think that it is worthy of being reporting on.

post #19 of 52
Quote:
Originally Posted by Plagen View Post

In summary, I suspect, majority of those reports are either fake or made by people having not a slightest idea on what they are doing.

I wouldn't go that far. But making an article out of this was unnecessary. These Airs are using 802.11ac chipsets now, which probably have quirky backwards compatibility with some routers. Similar thing happened with 11n when it was released and it wasn't unique to Apple either. I'm sure the next OSX patch update will smooth it right out. 

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post #20 of 52
Quote:
Originally Posted by Tallest Skil View Post


Why would you immediately think that all of these people are "early adopters"?

By definition of their cluelessness, a far larger number of people are simply walking into Apple Stores and buying what they were going to buy anyway, knowing nothing about how it's a new model released mere days ago.

1oyvey.gif

 

So you believe that there's no/only a very small sales bump when a new product is released? Despite all of the evidence to the contrary?

post #21 of 52

There are thousands of unhappy people posting in that thread? 1bugeye.gif

 

That's what Gizmodo claims.

 

A couple of thousand disenfranchised Apple customers seem to have descended on the Apple Support Forums, all with problems with their shiny new MacBook Airs. 

 

 

post #22 of 52

Because I am not going to waste my time trying to summarize what the author should have included.  You go through and determine which posts are individual REAL issues versus chatter and also determine which of the routers are AC since most that posted don't know what they have in the first place.  That is why my friend.

post #23 of 52
Quote:
Originally Posted by RichL View Post

So you believe that there's no/only a very small sales bump when a new product is released? Despite all of the evidence to the contrary?

No, I believe there's a very large ratio of uninformed to informed in said circumstances.
Quote:
Originally Posted by Apple ][ View Post

...Gizmodo...

That's when you start ignoring.

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post #24 of 52
Quote:
Originally Posted by Tallest Skil View Post

That's when you start ignoring.

 

Agreed, but this same story is going to picked up and reported on by many sites.

 

That's how that thread is getting all of their hits!

 

I can sense a new WIFIgate in the making.

post #25 of 52

They're probably just holding them wrong.  1tongue.gif

 

(Sorry, I couldn't resist.  That sucks that people are having connectivity issues and I'd imagine a fix is in the works.)

post #26 of 52
My MBA just arrived yesterday and this wireless issue is the first thing I noticed. Fixed it last night messing with the router channels and configuration. My concern is when using other wireless connections. I hope they come up with an update to fix this
post #27 of 52

I don't know. The last issue I had with a Wi-Fi device randomly dropping was a MacBook Pro. And the one before that was a Mac Pro.

 

Two windows laptops. Fine.

One satellite set-top box. Fine.

iPhone 4S. Fine.

MacBook Pro. Not fine.

 

Replacing the wireless hotspot device fixed the problem. I think random dropping is becoming rarer.

 

I've worked as tech support in a mixed Mac/Windows environment. I cannot remember the last time someone on Windows came to me with a dropping wireless connection (beyond weak signal issues). However, both Linux and Macs... still get them. I don't know why.

post #28 of 52
Quote:
Originally Posted by DroidFTW View Post

They're probably just holding them wrong.  1tongue.gif

 

(Sorry, I couldn't resist. ..

Try harder next time.

post #29 of 52

The tech media, AI included, needs to STFU about pointless issues like this.

Are 15 posts on an internet forum really newsworthy?

"Anonymous sources told gizmodo" AKA completely unsubstantiated bullshit said by anyone with no credentials and zero burden of proof gets reported as fact.

 

I wish I had a bullhorn as loud as the anti-apple crowd. I could report how diamonds no longer cut glass and how the world is globally cooling because some nutjob in West Virginia wrote it in the dirt with a stick and other news organizations would parrot and parrot and parrot these 'stories'.

 

Apple has amazing customer service and the best hardware and software in the world available to consumers. If there is a problem, which is a big *if*, a quick call to Apple would either A) fix the problem or B) get a full replacement hassle free.

post #30 of 52
Quote:
Originally Posted by AppleInsider View Post


-B&H only charges sales tax in NY
 

In cases where the online retailer does not have to collect sales tax, it is the customer’s responsibility to pay the tax—in which case it is known not as a sales tax but, rather, a “use tax.” Under California law, if an item would otherwise be subject to sales tax, it is generally subject to use tax.

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post #31 of 52
Quote:
Originally Posted by bigpics View Post

Likely a minor deal, but reminds me why I'm almost never a day one adopter of either new HW or SW...
 

Exactly.  Always wait for Version 1.0.1.

post #32 of 52
Quote:
Originally Posted by mstone View Post

In cases where the online retailer does not have to collect sales tax, it is the customer’s responsibility to pay the tax—in which case it is known not as a sales tax but, rather, a “use tax.” Under California law, if an item would otherwise be subject to sales tax, it is generally subject to use tax.


Furthermore - at least in California - if you are audited for any reason, the State Franchise Tax Board will routinely summons your credit card records for the current year, and all applicable prior years, and will then line-by-line analyze your out-of-state purchases against what was claimed on your tax return(s). Any discrepancies will be totaled, taxed appropriately, penalties assessed and late payment interest added to your new tax bill. 

 

This is no joke.  This exact audit scenario just happened to a close friend during an unrelated to the 'use tax', tax audit.

post #33 of 52

I don't understand why people think others are idiots for reporting experiences with WIFI/Battery. If your first impulse is to deny that a day one launch product might having bugs and glitches, and to start being an ass, I think people can figure out who the real idiot is. Macs, Apple products are NOT immune to problems. 

post #34 of 52
Quote:
Originally Posted by koop View Post

If your first impulse is to deny that a day one launch product might having bugs and glitches...

No one is claiming that.
Quote:
Apple products are NOT immune to problems. 

No one is claiming that.

Do you have an actual point? Why not state that instead of this roundabout stuff? Here's the problem:

"This tap water made me sick; therefore there is a problem with the tap water." Never mind that your house's pipes have been rusting for a few years or that your glass was leaded.

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post #35 of 52
Quote:
Originally Posted by koop View Post

I don't understand why people think others are idiots for reporting experiences with WIFI/Battery. If your first impulse is to deny that a day one launch product might having bugs and glitches, and to start being an ass, I think people can figure out who the real idiot is. Macs, Apple products are NOT immune to problems. 

Anyone who has trouble with an Apple product is an idiot.  Anyone who dislikes anything about an Apple product is a troll.  Anyone who disagrees with a decision Apple has made is a troll....  There's no room for discussion without the bullies coming in and blasting everyone.

post #36 of 52
Quote:
Originally Posted by TNSF View Post

So in summary, every time Apple releases a new product or OS there are users who report wifi and battery life issues.

You forgot the part about the utter lack of details about how many folks, what brand and age router they are using etc

Or the part about how AI will take every chance they can to embed ads for the resellers that give them a cut.
post #37 of 52
Quote:
Originally Posted by iObserve View Post

The tech media, AI included, needs to STFU about pointless issues like this.
Are 15 posts on an internet forum really newsworthy?
"Anonymous sources told gizmodo" AKA completely unsubstantiated bullshit said by anyone with no credentials and zero burden of proof gets reported as fact.

And a whole store of Apple employees getting fired for breach of code of conduct speaking to the media.

Or even every store in the London area. Or at least the Mac Techs in every store.

Yeah, I believe that one of them would risk it.
post #38 of 52
What's with the screwed up quoting on this forum?
Quote:
Originally Posted by Apple ][ View Post

Quote:
Originally Posted by Apple ][ View Post

That thread is mostly the same people posting over and over again. I hardly think that it is worthy of being reporting on.

That's the way Apple support forums go. Say there are 1000 posts. Of those,

10 will be people who report having a problem. But each of them will post 20 times to say "Yes, I really do have a problem"
100 will be people saying it's impossible and they must be lying
200 will be Apple haters saying "Apple sux"
300 will be people who don't even own an Apple product but who say "me, too" but who mysteriously can never provide details about the system they claim to have
100 will be Android or Windows shills saying "our system never has that problem"
100 will be people to drag up every single unrelated problem they've ever had and throw it into that thread

You are correct - you can't simply count the total number of posts.
Quote:
Originally Posted by Apple ][ View Post

That's what Gizmodo claims.

A couple of thousand disenfranchised Apple customers seem to have descended on the Apple Support Forums, all with problems with their shiny new MacBook Airs.

You should be thankful. If Gizmodo ever says anything nice about Apple, the earth will collapse into a black hole.
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post #39 of 52
Quote:
Originally Posted by Tallest Skil View Post

Because proper investigation would reveal there are no problems and that the people reporting them are complete idiots.

When it comes to WiFi and Mac OS they have had a varied success rte with various firm ware and OS release. I can remember similar issues with my MBP that only got full corrected with a couple of Mac OS updates. I don't have a new Air so I can't comment on the device from experience but I would not dismiss these people out of hand.
post #40 of 52
Quote:
Originally Posted by mstone View Post

In cases where the online retailer does not have to collect sales tax, it is the customer’s responsibility to pay the tax—in which case it is known not as a sales tax but, rather, a “use tax.” Under California law, if an item would otherwise be subject to sales tax, it is generally subject to use tax.


Yeah I'm slightly amused to see AI advocating sales tax evasion. That is the real term.

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