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Apple now No. 1 in customer satisfaction on Samsung's home turf of South Korea - Page 2

post #41 of 45
Quote:
Originally Posted by Constable Odo View Post

Wall Street doesn't care about useless consumer after-sales numbers. Hedge funds realize good customer service eats into profits. How about Apple doing something that's really impressive for a change? Like really knocking the socks off investors when it comes to actual iPhone sales or is that asking too much of Timid Cook. If keeping customers satisfied is his only way of boosting Apple's shareholder value, then I guess he's ready to take a paycheck cut sooner than later. Timid Cook had better try to convince S. Koreans they'd all be better off buying iPhones than some home%u2013grown smartphone.

Customer satisfaction tends to lead to repeat customers. Word of mouth will lead to new customers. It is a win-win for Apple. Cook can't be slammed for that.
post #42 of 45
Quote:
Originally Posted by Tallest Skil View Post



This is a "valid point" to you. This. This is a "valid point".

Explain why, then. Explain how Apple hasn't done anything impressive since October 2011.

This ought to be good.

Apple iPhone's market share declined in South Korea from 23.2% in 2010 to 3.2% to this year, according to Telegraph.  Rather than gagging anyone critical to current Apple, you need to bring your argument forward.  Probably you do not read fully and you, when you notice any tiny Apple criticism, just spout unnecessary 'shut up and go away'.

post #43 of 45
Quote:
Originally Posted by hjb View Post

Apple iPhone's market share declined in South Korea from 23.2% in 2010 to 3.2% to this year, according to Telegraph.  Rather than gagging anyone critical to current Apple, you need to bring your argument forward.  Probably you do not read fully and you, when you notice any tiny Apple criticism, just spout unnecessary 'shut up and go away'.

The Telegraph article cites another one of questionable source. The text of that article mentions 3.2% while the graph therein shows 3.8%. Either way, the 3.x% figure is not for this year but rather for 2012. 

 

In a different article, it is stated that iPhone market share in 2012 was 10%.

 

No matter which figure is correct, iPhone market share does seem to have declined since 2010. But that's not surprising given that Samsung's Galaxy S line wasn't launched until some time around then. Just as some Americans embrace the iPhone due to nationalistic affinity, Samsung is bound to enjoy a more stronger home field advantage.

 

There are significant regional variations in market share. One also needs to examine chronology of launches (as explained briefly above). So it would be baseless to argue that Android dominance in one region is due to Apple doing anything impressive or not.

 

But I do agree, in general, that it is also irrational to gag (on) anyone critical of Apple or any company. So, do carry on.

post #44 of 45

"with its score so high that it actually pulled up the average of the entire smartphone industry"

 

It would be interesting (though impossible) for any entity atop a ranking list to not pull up the average of the whole list.

post #45 of 45
Quote:
Originally Posted by hub View Post

Apple iPhone's market share declined in South Korea from 23.2% in 2010 to 3.2% to this year, according to Telegraph.

Two days; I'm still waiting for an actual response.

Originally posted by Marvin

Even if [the 5.5” iPhone exists], it doesn’t deserve to.
Reply

Originally posted by Marvin

Even if [the 5.5” iPhone exists], it doesn’t deserve to.
Reply
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