Originally Posted by Pendergast
Since when do you have to make an appointment to buy something at an Apple Store?
When you have to bring three phones in and have them shuffle the accounts around so you can "trickle down" the upgrade to your family. Particularly problematic when the sim cards aren't all the same; even when they are, it's a whole lot less hassle to let the AT&T store do it for you when you're buying the phone.
I usually wait a month after the release of a device to upgrade, so long lines aren't an issue, but even if everything could be done at an Apple store, I spend far less time at an AT&T store getting the purchase made (and that doesn't count the extra 30 miles I have to drive plus horrible parking at the Victoria Gardens store). Plus, I don't have to fight through all the people who treat the Apple Store as a "Disneyland experience". I just want to buy the phone, get the accounts rotated around, and get out. AT&T is much better for that.
I've bought three iPads: the first at an Apple Store (in San Diego), the second on-line, and the third at an AT&T store (when I was upgrading an iPhone at the time). AT&T stores are boring, no doubt about it, but all I've ever had to wait on were some customers paying their bills.
I *have* taken a Thunderbolt display to an Apple store and was told I had to make an appt and bring it back three days later for service. I had to make a scene and insist on talking to a manager in order to leave the display there rather than make yet another trip to bring it back. What's with that nonsense? I just drove 30-something miles (one way) and they want me to waste another hour and three gallons of gas just because they don't want to store the display until their techs can get around to fixing it?
I hate Apple stores.