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Chaos at Apple support

post #1 of 7
Thread Starter 

Pretty severely disappointed that I have spent hours with tel support on a new macbook pro "fluid damage" issue. 

Long time buyer and fan of mac products, thousands over 20 years spent, always buying extended warranties, but never used them...Now my daughter MBPro is assumed to have "fluid damage" as a tiny blue dot appears on a circuit board of a 4 month old MBP..answer is no coverage buy a new one!!!

And to top it all off if I do not like the answer then WRITE A LETTER TO CORK IRELAND!! Pathetic how Apple avoids innovation when it comes to sending a complaint letter! HEY APPLE, E MAIL exists even for your complaints to be heard!

Pathetic on both counts, 

Finnsdo in Vienna, Austria

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Finnsdo in Vienna, Austria

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post #2 of 7

I would call the main headquarters at Cupertino and speak to someone who has authority to do something to help you. Here is the tel# 408-996-1010. That is plain crap on Apple's part. Good Luck Marv
 

post #3 of 7
Quote:
Originally Posted by finnsdo View Post

Now my daughter MBPro is assumed to have "fluid damage" as a tiny blue dot appears on a circuit board of a 4 month old MBP..answer is no coverage buy a new one!!!

If it was in fact water damaged, Apple doesn't cover this. If you have home contents insurance, it might be covered on that.

You shouldn't have to buy a new one though, just get a replacement motherboard. This is still expensive but not as much as a new model.
post #4 of 7
Thread Starter 

Merv, Thanks for the number, I will give it a try. A few years ago I had an issue with an Airport Extreme, I sent a mail to Steve@apple.com. However I am sure out of respect for Mr Jobs this address is discontinued.

 

I hope I can get someone to talk some sense.

Finnsdo in Vienna, Austria

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Finnsdo in Vienna, Austria

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post #5 of 7

Good Luck my name is Marv.
 

post #6 of 7
Quote:
Originally Posted by Marvin View Post


If it was in fact water damaged, Apple doesn't cover this. If you have home contents insurance, it might be covered on that.

You shouldn't have to buy a new one though, just get a replacement motherboard. This is still expensive but not as much as a new model.

 

Really?  Lenovo, Dell and HP all offer accidental damage coverage...  I'm surprised Apple doesn't provide this option on MacBooks.

post #7 of 7
Quote:
Originally Posted by Mikeb85 View Post

Really?  Lenovo, Dell and HP all offer accidental damage coverage...  I'm surprised Apple doesn't provide this option on MacBooks.

They have Applecare+ for iPhone/iPad and that allows two accidental damage repairs but not Macs. The sooner they have an Applecare subscription the better. $10/m and they can cover every Mac or iOS device and all accidental damage with just a $50 service fee per incident. You'd only be able to add device serial numbers to your subscription that are less than a year old. Devices could perhaps be removed automatically after 3 years or have a more limited service.
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