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Apple announces 'Takeback Program' for counterfeit USB power adapters

post #1 of 57
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In a post to its support webpage on Monday, Apple announced a USB Power Adapter Takeback Program to give customers access to "properly designed adapters" after two people were electrocuted in China.

Adapter
Image of authentic Apple adapter. | Source: Apple


Starting Aug. 16, customers with concerns about their USB power adapters can take the unit in question to an Apple Store or Apple Authorized Service Provider, where the component will be disposed of in and "environmentally friendly way."

"Recent reports have suggested that some counterfeit and third party adapters may not be designed properly and could result in safety issues," Apple's support page, which is viewable in English or Chinese, says. "While not all third party adapters have an issue, we are announcing a USB Power Adapter Takeback Program to enable customers to acquire properly designed adapters."

Replacement adapters are being offered at a special price of $10, or approximate local equivalent, when another USB adapter is turned in. The pricing is limited to one per iPhone, iPad and iPod, and will end on Oct. 18, 2013. Customers taking advantage of the offer must also bring in their iOS device for serial number validation.

Customer safety is a top priority at Apple. That?s why all of our products ? including USB power adapters for iPhone, iPad, and iPod ? undergo rigorous testing for safety and reliability and are designed to meet government safety standards around the world.


The Takeback Program comes as a direct response to reports claiming two Chinese iPhone users were shocked when plugging in a counterfeit adapter. The incidents left one man in a coma, while a more serious case left a 23-year-old woman dead.
post #2 of 57
I know Apple is doing this to do damage-control when some iDiot spends $1 for a knockoff charger and Apple gets bad PR for it. Personally, I don't think Apple needs to do anything. The user tries to save a buck and me as an AAPL owner thinks the stupidity should be solely and the purchaser's shoulder.

Name ANY other phone maker that would even remotely do the same thing in Apple's position... you listening Samsung??
post #3 of 57

Sad that Apple has to cater to morons that want to cheap out and use this shit. But probably a good move for PR. 

post #4 of 57
Doesn't Samsung already have a 'Takeback Program'?

Samsung should take legal action!

EDIT: Sorry, my mistake. Samsung has a KICKBACK program.

My bad.
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post #5 of 57
It's Apple's fault that Chinese knock-offs are killing people. Kow-tow and apologize. /s/
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post #6 of 57
Just watch. Somehow this will get spun as Apple admitting fault for the counterfeit charger electrocutions.
post #7 of 57
Very nicely done Apple!
post #8 of 57

Somehow, the unscrupulous makers of these knock-off chargers will try to scam this takeback program.  Guaranteed.

post #9 of 57
Quote:
Originally Posted by am8449 View Post

Somehow, the unscrupulous makers of these knock-off chargers will try to scam this takeback program.  Guaranteed.
"Excuse me please Mr. Apple Store.
I have purchased these 47 cases of power adapters (120 in each case). Someone told me they may not be authentic Apple products. Would you assist me, please?"
post #10 of 57
@sflocal, LOL, it costs a fraction of 10$ to make (yes the genuine apple one), so 10$ for a replacement is actually profitable, and for the next few months, while people rush to replace their adapter it will bring more profit than that from regulare replacement sales.
post #11 of 57

oh and on top of that, it's a survey "how many of actuall idevice owners buy crap from not apple", that people actually pay to take pretty much.... Apple's genuine power adapters and usb cables have always been WAY overpriced... it's all part of a good business, and the more u get jaked the better the business.

post #12 of 57
Quote:
Originally Posted by GTR View Post

Doesn't Samsung already have a 'Takeback Program'?

Samsung should take legal action!

EDIT: Sorry, my mistake. Samsung has a KICKBACK program.

My bad.

Yeah, $25 for each reseller rep when they sell a high end Samsung smartphone because it's a way for users to get suckered into something.

 

I used to work for a couple of large Apple resellers, they didn't get involved with spiff programs from what I remember.  IBM did, especially when they were losing market share.  I got a free set of golf clubs and some other crap.  HP had some sales contests. I got a free trip, all expenses paid to Puerto Rico at some fancy resort.  Apple did have a discount program for buying Apple products at a discount, which I took advantage of.   God I miss the perks of working for large resellers. I got so many polo shirts, t-shirts, coffee mugs, pens, paperweights, and other weird free $hit.  I even got NeXT and Apple coffee mugs..  High tech companies spend a bloody fortune on logowear products, it's not even funny....  What a racket.

 

I remember there was a guy at one of the resellers that did a huge IBM PC deal worth millions of dollars, but he sold it almost 3% margin so he didn't make commission on it, so at a Sales Conference we had, someone from IBM gave the guy a brief case with $10,000 CASH in front of everyone.  It was funny...  CASH!!!!!  This was back in the late 80's early 90's.  Boy, i've got tons of funny stories from those days.  Every time i sold a bunch of Kinston memory, their sales rep would call me up and give me carte blanche with getting memory for my home computers.  I even got spiff program checks after I left one company as they shipped product on my back order log..  Every month I would get some NEC spiff money for about 2 months.  It was cool. 


Edited by drblank - 8/5/13 at 6:16pm
post #13 of 57

Even if Apple does profit from this, I still like it. They don't HAVE to do anything.

post #14 of 57
Quote:
Originally Posted by am8449 View Post

Somehow, the unscrupulous makers of these knock-off chargers will try to scam this takeback program.  Guaranteed.

Limit one per device. Must present device to get discount. You can bet their systems will be set to verify that device serial is legit and hasn't been used

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post #15 of 57
Samsung are probably making some of this junk.
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From Apple ][ - to new Mac Pro I've used them all.
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post #16 of 57
Quote:
Originally Posted by Chris_CA View Post


"Excuse me please Mr. Apple Store.
I have purchased these 47 cases of power adapters (120 in each case). Someone told me they may not be authentic Apple products. Would you assist me, please?"

 

You took the trouble to type out some "funny" occurrence, but not actually read the article beyond the first line? "The pricing is limited to one per iPhone, iPad and iPod."

post #17 of 57
Quote:
Originally Posted by johntan View Post

You took the trouble to type out some "funny" occurrence, but not actually read the article beyond the first line? "The pricing is limited to one per iPhone, iPad and iPod."
Doesn't mean some "unscrupulous makers of these knock-off chargers" won't try it...
post #18 of 57
Quote:
Originally Posted by Robin Huber View Post

It's Apple's fault that Chinese knock-offs are killing people. Kow-tow and apologize. /s/

that's right Apple. Fall on your sword for allowing knock-off chargers.

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post #19 of 57
Quote:
Originally Posted by joe shalakala View Post

oh and on top of that, it's a survey "how many of actuall idevice owners buy crap from not apple", that people actually pay to take pretty much.... Apple's genuine power adapters and usb cables have always been WAY overpriced... it's all part of a good business, and the more u get jaked the better the business.

its just a USB charger. People are free to buy ANY off-brand UL certified USB Charger they like for a smaller price.  If they die, their families can suit the off-brand UL certified manufacturer.  However, the fact is people buy the non UL certified knock-offs that LOOK exactly like an Apple charger so they don't appear to be cheap-skates with an off-brand charger. 

 

Interestingly this is not yet problem for other manufacturers.  If you Nexus or Galaxy charge die, do people go and buy a Nexus or Galaxy knock-off?  I'm thinking not. 

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post #20 of 57
Quote:
Originally Posted by Chris_CA View Post

First you suggest they won't try it now you say they will?
Then you toss insults around?
Grow up...

 

Who in the right mind would bring thousands of fake adapters to Apple, to exchange for real ones for $10 apiece, WITHOUT reading the not very fine print that they'll need to show ownership of an iDevice for each adapter? What you said made zero sense.

post #21 of 57
Quote:
Dude! Who in the right mind would bring thousands of fake adapters to Apple, to exchange for real ones for $10 apiece
Who would do this? "Unscrupulous makers of these knock-off chargers" as I already stated. They are not in their "right mind".
However, who would not know this was a joke? Then continue to show their ignorance?
post #22 of 57
Quote:
Originally Posted by sflocal View Post

Name ANY other phone maker that would even remotely do the same thing in Apple's position... you listening Samsung??

But Samsung uses a standard adapter, no need for an expensive proprietary one
post #23 of 57
Quote:
Originally Posted by jfanning View Post

But Samsung uses a standard adapter, no need for an expensive proprietary one

 

Samsung does use a standard charger.

 

In fact, they use Apple's:

 

 

Thanks for clearing that up.

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post #24 of 57
Quote:
Originally Posted by Chris_CA View Post


"Excuse me please Mr. Apple Store.
I have purchased these 47 cases of power adapters (120 in each case). Someone told me they may not be authentic Apple products. Would you assist me, please?"

NO PROBLEM just buy 5,640 iPhones, iPad and iPods (in any combination) and give us a check for $56,400 and all the non apple adapters and we will swap them out with official Apple power adapters. Of course we will need to see all 5,640 of the iProducts to get the actual unique serial numbers off them, which could take a good amount of your free time.. End result = Your Problem is solved.

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post #25 of 57
Quote:
Originally Posted by GTR View Post

In fact, they use Apple's:
Thanks for clearing that up.

Yeah right, I didn't realise that Apple had changed to a micro USB charger
post #26 of 57
Quote:
Originally Posted by jfanning View Post

Yeah right, I didn't realise that Apple had changed to a micro USB charger

 

Then today's just another day of learning for you!

 

 

(When will you be learning to get a sense of humour? You're kind of boring without one.)

 

Wanna get all upset about the Playstation again?

 

I brought the tissues!

 

 

(Sorry! They're Mac ones, not Playstation ones!)


Edited by GTR - 8/5/13 at 11:26pm
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post #27 of 57
Quote:
Originally Posted by Realistic View Post

NO PROBLEM just buy 5,640 iPhones, iPad and iPods (in any combination) and give us a check for $56,400 and all the non apple adapters and we will swap them out with official Apple power adapters. Of course we will need to see all 5,640 of the iProducts to get the actual unique serial numbers off them, which could take a good amount of your free time.. End result = Your Problem is solved.

 

...despite the fact that Apple had to do nothing about replacing any of these non-genuine chargers for individuals who feel obliged to save a dollar and answer their phones after just stepping out of the shower, covered in water, while having it plugged into a lethal, electrical power source.

 

Let me sum it up for you:

 

Apple did nothing wrong here and STILL offered to address the issue.

 

Good customer service, yes?

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post #28 of 57
You know, there are a lot of unnecessary insults being thrown around in this thread. Whatever happened to the motto "treat others as you would want to be treated"?

I think Chris had a valid point. Although Apple has put, what would appear at face value, to be a foolproof system to avoid scammers, there is often a way around these things (such as fake serial numbers).

I think people need to be more respectful of other people on these forums. Would you behave like this if you were talking face to face? I suppose you're going to attack me now for asking for a bit of decency.
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post #29 of 57

This forum is nuts when jokes, and observations about the likely cost need to be followed with or laced with insults.  What is it with Apple that makes people go crazy, one way or the other?

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post #30 of 57
If you find descriptions of your behaviour to be offensive then maybe that may be a sign to cease the offensive behaviour.

There are a number of individuals on this forum who's comments are...uneducated.

There are also a number of individuals who's comments are downright misleading. Not to mention financed.

Get your facts straight, and you'll never be mistaken for either.
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post #31 of 57
Quote:
Originally Posted by GTR View Post

If you find descriptions of your behaviour to be offensive then maybe that may be a sign to cease the offensive behaviour.

 

Wait, what?

 

Is it not equally possible and likely a sign that the person writing the response is being rude? The tone of the reply does not necessarily bear any relationship to the content of the original remark. One can be a dick in response to an inoffensive post, and one may reply politely to someone who's being an asshole.

 

Quote:
Originally Posted by GTR View Post

There are also a number of individuals who's comments are downright misleading. Not to mention financed.

 

What a world you would have to live in to believe that people with different views, beliefs and opinions are "misleading" others and must be paid shills.

 

C'mon, you're neither that gullible nor that paranoid.

post #32 of 57
Aw come on! Everybody knows that Apple is just doing this to get people into their stores, and if they don't have the proper receipt will be forced to pay for "over-priced" Apple crap. /s

Apple should also be forced to look into allegations of worker mistreatment and properly compensate those workers from their obscene billions. Because ya know, if it wasn't for Apple making popular and pretty designed "plugs", there would be no need for the Apple knock-offs, hence the workers wouldn't be mistreated. /s

Spun that rather nice if I say so myself...1smoking.gif
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post #33 of 57
I%u2019m sad that some people buy electrical items that can put them in a coma or worse
post #34 of 57
Quote:
The incidents left one man in a coma, while a more serious case left a 23-year-old woman dead.

 

It is sufficient to say, '...left one man in a coma and one woman dead." It's sort of obvious that being dead is 'more serious', and in fact there are some who may even suggest that it is less serious depending on the outcome of the coma victim

post #35 of 57
Quote:
Originally Posted by GTR View Post

Then today's just another day of learning for you!




(When will you be learning to get a sense of humour? You're kind of boring without one.)

I am well aware about those chargers on the Galaxy Tabs, I don't particularly like the Galaxy Tab, didn't think they were worth mentioning. However, their phones have micro USB
Quote:
Originally Posted by GTR View Post

Wanna get all upset about the Playstation again?

You have lost me here, what are you going on about? No wait, are you getting all upset about someone who is complaining about a product that isn't even available for sale yet?
post #36 of 57
Quote:
Originally Posted by GTR View Post

If you find descriptions of your behaviour to be offensive then maybe that may be a sign to cease the offensive behaviour.

 

That doesn't even make sense; people are describing me offensively means that I'm the offensive one? What kind of backwards logic and doublethink is that?

 

Quote:
Originally Posted by GTR View Post

There are a number of individuals on this forum who's comments are...uneducated.

 

And uneducated people should be mocked and castigated and thrown out? Because lack of education is the fault of the person, right?

 

Quote:
Originally Posted by GTR View Post

There are also a number of individuals who's comments are downright misleading. Not to mention financed.

 

Bull. No one is going to pay people to come to an Apple fan board and post anti-Apple comments. Doesn't happen. The audience isn't big enough and it's too hostile. No chance.

 

Quote:
Originally Posted by GTR View Post

Get your facts straight, and you'll never be mistaken for either.

 

Not my responsibility to ensure that other people don't act like dicks.

Don't act like dicks.

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post #37 of 57
Quote:
Originally Posted by sflocal View Post

I know Apple is doing this to do damage-control when some iDiot spends $1 for a knockoff charger and Apple gets bad PR for it. Personally, I don't think Apple needs to do anything. The user tries to save a buck and me as an AAPL owner thinks the stupidity should be solely and the purchaser's shoulder.

Name ANY other phone maker that would even remotely do the same thing in Apple's position... you listening Samsung??


So you would rather a few people die so you can make a few extra dollars.

post #38 of 57
Quote:
Originally Posted by qualar View Post


So you would rather a few people die so you can make a few extra dollars.

 

It's not even as if that's true. There's no way Apple's chargers cost $10 to manufacture, so they're still going to make a profit. And good PR means more sales, so there's really no downside to this move from Apple, except for the hard-liners bleating about "moral hazard."

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post #39 of 57
Quote:
Originally Posted by GTR View Post

Doesn't Samsung already have a 'Takeback Program'?

Samsung should take legal action!

EDIT: Sorry, my mistake. Samsung has a KICKBACK program.

My bad.

And MS has a KICKSTAND, though that one fell down nonetheless.
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post #40 of 57
We ye all quit your whining.
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