Originally Posted by patpatpat
FWIW, we have slightly more Apple products in our household than Android products.
2 Macbook Pros
2 iPod Touches
1 iPod Nano
2 Android Phones
2 Android Nexus 7 tablets
So I would say my experience of both platforms is pretty broad. I can say with 100% certainty that I have encountered as many software quality issues on Apple devices as on Android devices. (including several hardware issues on Apple devices, HDD failure on iMac, keyboard cable failure on Macbook pro, replaced iPhone due to hardware failure).
You may live in a world of denial and internet hype but I live in a practical world and deal with these issues on a day to day basis.
I never said Apple was perfect. However, I've been using Apple products since 1977, have sold their products to many corporate and gov agencies as a reseller rep since the mid-80's to the year 2000. Sure, I've had some minor problems, but NONE that were as bad as Microsoft nor as bad as my Android using friends, some of which have bought iPhone 5's and I haven't heard a single complaint from them.
Obviously, software isn't perfect, hardware can have failures, especially with mobile devices since they are put through much worse conditions than a desktop. We don't live in a perfect world, nor did I say that Apple doesn't have problems. I've never had to replace Apple supplied memory for not working. I have several times with third party memory. I've never had an Apple supplied hard drive fail, but I'm aware that there was some bad Seagate drives that did emerge, but Apple does a swap on those. But it's not that often from my experience, and I've sold a TON of product and my customers would keep me up to date on any problems. So, from my experience, Apple has an excellent track record. The optical drive problems is mostly because optical drives being vertically mounted might be more problematic, plus optical drives in general aren't that reliable, which is why Apple is removing them, which nowadays makes sense to only use external drives when you need to.
But, they at LEAST do a LOT more about removing malware potential, they have a MUCH better way of releasing s/w and OS updates so we, the users, can get bug fixes and security fixes the day they release them. Plus, the products work well with other Apple products, which ANY company is supposed to do. Meaning Apple should design their products to work well with other Apple products, Microsoft with other Microsoft products, etc. All companies try to do that. But getting products to work with other brands of products? Well, some are easier to work with than others and depending on whether they want to invest in doing it to be able to recoup their investment. Sometimes it makes sense to do so and sometimes it doesn't.
I am appalled that the Android community isn't up in arms about not getting updates on OEM Android products. To me, that's just unacceptable. That's why I won't support or buy an Android product. I think it's a STUPID way to do business. Plus, I find companies that like to sell a product cheap to get money from ad revenue/ad clicks for a major publicly traded company is not what I think is a good business practice. I'm surprised people don't realize how bad it is for companies to not be allowed to obtain a reasonable amount of profit margin. It's what drives the economy since those profits afford the companies to still exist so they can hire people, invest in new technology and thrive. Nothing wrong with making a profit. Look at Apple, they make a decent profit, and when their profits slide, they get hammered by the analysts. They make what I would consider a REASONABLE profit overall for that type of business. IBM, Compaq, HP and others USED to make similar profit margins, but not since the low ball clone mfg came into the market and screwed up for everyone.
My iPhone 4, which some think is a POS has worked flawlessly, not a single problem. My new iMac I only had to redo the OS install because there were some updates but it's pretty much stable as it can get since the last update and the method for which it does the OS is so much better than having a DVD. So other than that. I don't have any complaints. Apple answers their phones in a timely manner, I have nothing but good experiences with the people i've interacted with. Remember, I used to be in constant contact with Compaq, HP, Microsoft, Cisco, and other mfg during my tenure in the computer reseller industry and Apple has had a great track record of taking care of business. Microsoft was the worst which is one of the many reasons WHY I don't use their OS. I do use Office, but that's because I'm used to it.
So don't just assume that I think Apple is perfect, they aren't. I wish they had a large screen phone by now, and hoping they release one soon. But, they are putting in the features that I've submitted requests in their feedback site and I like the fact that they have that and I have a good experience that many of my requests do transform into something I can use.