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Multiple iCloud services down, iMessage and Photo Stream among affected [u]

post #1 of 37
Thread Starter 
Apple's iCloud faced a fairly wide ranging outage early Thursday, with service like iMessage, Photo Stream and Backup & Restore down for some [updated].

Update: All services returned online before 11:30 a.m. Eastern on Thursday.

iCloud Status
iCloud system status for Thursday. | Source: Apple


According to Apple's iCloud system status webpage, the downtime started at around 12:30 a.m. EDT and has continued for nearly six hours as of this writing.

Affected services include iCloud Documents, Photo Stream, iPhoto Journals, and Backup & Restore. iMessage users are also seeing trouble and may not be unable to send or download attachments. Late Wednesday, Apple also noted a brief period in which users were unable to create an Apple ID.

Less than one percent of users are affected by the outage, though that number could be in the millions given iCloud now has over 300 million members.

While not as pervasive as the iCloud and iTunes service outage seen in June, which affected some 20 percent of users, today's downtime hits some of the service's main features.
post #2 of 37
Quote:
Originally Posted by AppleInsider View Post

href="http://www.apple.com/support/systemstatus/">webpage, the downtime started at around 6 a.m. EDT and has continued for over half an hour as of this writing..
The webpage actually shows the outage started before 1am EST if I'm reading it correctly, so about 7 hours so far.

Edit: Apple just invited me to participate in a survey too. Cool.
Edited by Gatorguy - 8/22/13 at 3:56am
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post #3 of 37
Apple is prepping for iOS 7 support. Seems like these outages happen a week or so before a new release of iOS.
post #4 of 37
Maybe Apple should consider less in the way of stock buyback and more on infrastructure?
post #5 of 37
Quote:
Originally Posted by patrickwalker View Post

Maybe Apple should consider less in the way of stock buyback and more on infrastructure?

Fully agree. It is fine for the online store to be down before the release of a product in order to create buzz and draw anticipation. But it is a total joke to have your services disrupted every couple of weeks any time Apple "sneezes" and for no apparent reason.

 

Whatsapp is much better. And they are much smaller and have a larger installer base. So, I assume, messaging is not that difficult. Yet Apple cannot manage to maintain it to a sufficient uptime level.

 

Yep, the more I think of it the more of a joke it is.

post #6 of 37
Quote:
Originally Posted by pinolo View Post

Fully agree. It is fine for the online store to be down before the release of a product in order to create buzz and draw anticipation. But it is a total joke to have your services disrupted every couple of weeks any time Apple "sneezes" and for no apparent reason.

 

Whatsapp is much better. And they are much smaller and have a larger installer base. So, I assume, messaging is not that difficult. Yet Apple cannot manage to maintain it to a sufficient uptime level.

 

Yep, the more I think of it the more of a joke it is.

 

But we have to think of those poor, unfortunate and downtrodden executives in the boardroom who need to worry about the growth in value of their stock options.

post #7 of 37

icloud is such a joke, how can anyone tell it's down?

 

No FTP service anymore, no ability to host a domain here.   Calendaring is quirky, doesn't play well with Exchange any more (other users I interact with) and seems to be getting worse.

 

I'm in the process of moving everything off of it.

 

There have been rumors of an improved iCloud, but it will need to be mighty good for me to switch back to it.

 

S

post #8 of 37

I noticed yesterday when I sent texts via Mac I got the replies pushed to my iPhone but not to my Mac. At least not for a few minutes which is bad for an instant messaging service. They need to fix those iCloud issues asap.

post #9 of 37
They should replace the blue color for 'Maintenance'; in the detailed Timeline it now looks like there is scheduled maintenance for eternity.



Seriously, no problems here at my end: I tried all services that are supposedly having trouble - they all work.
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post #10 of 37
Quote:
Originally Posted by pinolo View Post

Fully agree. It is fine for the online store to be down before the release of a product in order to create buzz and draw anticipation. But it is a total joke to have your services disrupted every couple of weeks any time Apple "sneezes" and for no apparent reason.

Whatsapp is much better. And they are much smaller and have a larger installer base. So, I assume, messaging is not that difficult. Yet Apple cannot manage to maintain it to a sufficient uptime level.

Yep, the more I think of it the more of a joke it is.

According to the article, it's less than one percent of their users for less than a day, not all of their cloud services, and iMessage still works over the cell phone network. Could be millions of people, but it could be less than that as well. I want 100% uptime, too, but you guys have pretty high standards if this seems like a joke.
post #11 of 37
Quote:
Originally Posted by stevecimelli View Post

icloud is such a joke, how can anyone tell it's down?

Looking at their system status page?
Quote:
No FTP service anymore, no ability to host a domain here.

Warned in advance. Well in advance.
Quote:
Calendaring is quirky, doesn't play well with Exchange any more (other users I interact with) and seems to be getting worse.

Works at my end, even connect to Exchange Servers in different domains. It really 'just works' at my end.
Quote:
There have been rumors of an improved iCloud...

"If it's not on AppleInsider.com we don't know about it"
Quote:
S

Last name 'slash'?
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post #12 of 37

What would you people do in an actual emergency? You're running around with your hair on fire because iCloud is limping along. I was working for at&t in 1988 when a fire destroyed the Hinsdale, IL central switching office, near Chicago. It took almost a full month for any kind of service to be restored. There were articles in the newspapers about how people were "coping" with the disaster. Some putz lost his job because his girlfriend couldn't call him in the morning to wake him up. Businesses lost tons of money.

 

What would you do if the Internet went down? Go out and blow your brains out because you can't complain about it on some blog? Get some kind of grip will you.

post #13 of 37
Quote:
Originally Posted by PhilBoogie View Post

They should replace the blue color for 'Maintenance'; in the detailed Timeline it now looks like there is scheduled maintenance for eternity.



Seriously, no problems here at my end: I tried all services that are supposedly having trouble - they all work.

 

Maybe that's because the article states that less than 1% of users are affected?

post #14 of 37
Neither do I experience any issues here. It's going fast like usual.
post #15 of 37
Quote:
Originally Posted by patrickwalker View Post

Maybe Apple should consider less in the way of stock buyback and more on infrastructure?

They're waiting for a 'wire transfer' from the NSA...
post #16 of 37
Quote:
Originally Posted by lkrupp View Post

What would you people do in an actual emergency? You're running around with your hair on fire because iCloud is limping along. I was working for at&t in 1988 when a fire destroyed the Hinsdale, IL central switching office, near Chicago. It took almost a full month for any kind of service to be restored. There were articles in the newspapers about how people were "coping" with the disaster. Some putz lost his job because his girlfriend couldn't call him in the morning to wake him up. Businesses lost tons of money.

 

What would you do if the Internet went down? Go out and blow your brains out because you can't complain about it on some blog? Get some kind of grip will you.

 

A very fair complaint, but some of Apple's competitors -- even bigger ones (e.g. AWS) -- manage more uptime. 

post #17 of 37
Quote:
Originally Posted by patrickwalker View Post

Maybe Apple should consider less in the way of stock buyback and more on infrastructure?

Their iCloud service is not all that reliable IMO. I've seen the following errors with iCloud backup despite it reporting enough backup space:

https://discussions.apple.com/thread/3738935?start=0&tstart=0

Had to hard reset the device to get the error message away, which is very un-Apple like because not everyone knows how to hard reset their devices:

https://discussions.apple.com/thread/4684517?start=0&tstart=0

No other option but to delete iCloud backups as it kept doing the same thing after a few days. They have hundreds of millions of customers so it's understandable that sometimes things will get messed up but so does Facebook, Google and even a small company like Dropbox (400 or so staff). Apple tried to buy DropBox at one point but were turned down. It would be a pretty big investment:

http://www.forbes.com/sites/quora/2013/02/07/why-is-dropbox-worth-more-than-4-billion/

and perhaps not worth that just to get an improved iCloud, which they might not even achieve.
post #18 of 37

Nothing like having the stuff in site. Cloud? No, thanks!

post #19 of 37
Everything is fine my end using iMessages, Email I don't use Photo-stream.

It's not a global outage and has shown is only iCloud not Mail app etc…

Wow what happened to my post all of what I wrote is gone except the 1st line & the 1st line of second paragraph?
Edited by AirBubble - 8/22/13 at 10:12am
post #20 of 37

OK. It's official. iCloud is pretty bad. No, pathetic.

 

Apple should be embarrassed.

post #21 of 37
A new notice at the status page indicates iTunes went out a little later this morning

" iTunes Store - 8:57 AM - 9:42 AM - 16.6% of users were affected"
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post #22 of 37
Quote:
Originally Posted by Arlor View Post

A very fair complaint, but some of Apple's competitors -- even bigger ones (e.g. AWS) -- manage more uptime.

iCloud uses AWS. I don't know where these outages come from. Never had a problem at my end, so it looks like I'm in the 99% unaffected users part.
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post #23 of 37
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Originally Posted by PhilBoogie View Post

iCloud uses AWS. I don't know where these outages come from.

AI had an article a few months back that claimed Microsoft's Azure rather than AWS IIRC. Perhaps they use a little of both. FWIW Azure is now bundling in some Oracle cloud stuff too.
http://www.oracle.com/us/corporate/press/1964592
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post #24 of 37
Originally Posted by patrickwalker View Post
Maybe Apple should consider less in the way of stock buyback and more on infrastructure?

 

Yep, you sure know how to run the wealthiest company on the planet, you do.

 

Originally Posted by lkrupp View Post

What would you do if the Internet went down? Go out and blow your brains out because you can't complain about it on some blog? Get some kind of grip will you.

 

"Dear YouTube,

That last video, dQw4w9WgXcQ, was hilarious. I wish to convey my most sincere gratitude for your hosting thereof, as well as to reply to a comment made by a Mr. XxX_Cat_Person_420_XxX. My reply is as follows: You are a douchenozzle.

 

Looking forward to any future content,

Sincerely,

…………"

 

Stamped, mailed, waited. 1tongue.gif

 

Originally Posted by anantksundaram View Post
OK. It's official. iCloud is pretty bad. No, pathetic.

 

Apple should be embarrassed.

 

For what, pre-iOS release maintenance? I don't think so.

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post #25 of 37
Quote:
Originally Posted by Tallest Skil View Post

For what, pre-iOS release maintenance? I don't think so.

Apple uses a different color for planned outages so this one doesn't appear to be planned "pre-release maintenance" does it? Further, how would you explain only 1% thereabouts as impacted if it was just preparation for iOS7 release? I'm not saying it is or isn't but nothing to me indicates it's a outage to be blamed on routine maintenance.
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post #26 of 37
Quote:
Originally Posted by Tallest Skil View Post

 

For what, pre-iOS release maintenance? I don't think so.

Where'd you see that? Did Apple send you a notification warning you? If so, I certainly didn't get mine.

post #27 of 37
Quote:
Originally Posted by Gatorguy View Post

Quote:
Originally Posted by PhilBoogie View Post

iCloud uses AWS. I don't know where these outages come from.

AI had an article a few months back that claimed Microsoft's Azure rather than AWS IIRC. Perhaps they use a little of both. FWIW Azure is now bundling in some Oracle cloud stuff too.
http://www.oracle.com/us/corporate/press/1964592

There was a rumor article on AI:
http://appleinsider.com/articles/11/09/03/rumor_apples_icloud_powered_by_microsoft_amazon_servers

And I see both show up in router logs.
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post #28 of 37
Quote:
Originally Posted by PhilBoogie View Post

There was a rumor article on AI:
http://appleinsider.com/articles/11/09/03/rumor_apples_icloud_powered_by_microsoft_amazon_servers

And I see both show up in router logs.

Thanks for finding the article. You're right that AI claimed both were being used. I had mistakenly remembered only Azure.
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post #29 of 37
Fixed as of 11:22am after about 11 hours downtime.
http://www.apple.com/support/systemstatus/
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post #30 of 37
Quote:
Originally Posted by Gatorguy View Post

Fixed as of 11:22am after about 11 hours downtime.
http://www.apple.com/support/systemstatus/

 

That is completely unacceptable! 

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post #31 of 37
Quote:
Originally Posted by Gatorguy View Post

Fixed as of 11:22am after about 11 hours downtime.
http://www.apple.com/support/systemstatus/

 

For 1% of users. What a massive failure! I didn't even notice. Should I have?

post #32 of 37
Quote:
Originally Posted by macxpress View Post

 

That is completely unacceptable! 

 

Well, accept it. Or what?

post #33 of 37
Quote:
Originally Posted by lkrupp View Post

Quote:
Originally Posted by Gatorguy View Post

Fixed as of 11:22am after about 11 hours downtime.
http://www.apple.com/support/systemstatus/

For 1% of users. What a massive failure! I didn't even notice. Should I have?

It says less than 0.1% of users affected for multiple services going offline. That could be 300k people but not a major outage like say Google knocking half the world out:

http://news.sky.com/story/1129847/google-outage-internet-traffic-plunges-40-percent
http://news.sky.com/story/1130621/google-stays-quiet-after-mystery-black-out

Which is worse: half the world for 4 minutes or 300k people for 11 hours? The problem with these reports before the services go back up is news sites can't know how many people it affects until afterwards. It is news if it turns out to have affected a lot of people, otherwise it's just talking points for people who revel in seeing Apple fail.
post #34 of 37

It's not really even news anymore when iCloud goes down.  It is more news worthy when it is actually up.

post #35 of 37
Quote:
Originally Posted by stevecimelli View Post

icloud is such a joke, how can anyone tell it's down?

 

No FTP service anymore, no ability to host a domain here.   Calendaring is quirky, doesn't play well with Exchange any more (other users I interact with) and seems to be getting worse.

 

I'm in the process of moving everything off of it.

 

There have been rumors of an improved iCloud, but it will need to be mighty good for me to switch back to it.

 

S

 

You deserve Microsoft's services instead of Apple's. Currently the MS Skydrive is down along with several other services.

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post #36 of 37
Quote:
Originally Posted by Frood View Post

It's not really even news anymore when iCloud goes down.  It is more news worthy when it is actually up.

It's always up for me!
post #37 of 37
Quote:
Originally Posted by AirBubble View Post

Quote:
Originally Posted by Frood View Post

It's not really even news anymore when iCloud goes down.  It is more news worthy when it is actually up.

It's always up for me!

Yeah, but your Cloud is always up in the Air.
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