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Apple Online Store goes down ahead of iPhone 5c preorders (update: orders now live)

post #1 of 175
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Apple's online storefront went down almost three and a half hours before the company is scheduled to open preorders for the new iPhone 5c that was unveiled on Tuesday.

iPhone


As usual, the Online Apple Store is now showing a "We'll be back" sign as backend preparations are made for the expected rush of orders from customers wanting to be the first to order the new iPhone 5c.

Aside from Apple, customers will also have a number of other preorder options available come midnight Pacific, 3 a.m. Eastern. AppleInsider has compiled a list of carriers and retailers accepting orders, including those that intend to take in-store preorders like Walmart.

As seen in AppleInsider's hands-on look, Apple's iPhone 5c sports a colorful steel-reinforced polycarbonate shell with internals largely borrowed from the iPhone 5. Some components have been upgraded, including a backside illuminated FaceTime camera and support for a wider range of LTE networks.

It remains to be seen how the plastic-shelled iPhone 5c will resonate with consumers. The new device basically takes the place of the outgoing iPhone 5, which would have been positioned between a free-on-contract iPhone 4S and the iPhone 5s had Apple continued its sales strategy from last year.

Update: After a bumpy start, Apple began taking preorders of the iPhone 5c through its Online Apple Store Friday morning. As with last year's iPhone 5 reservations, customers swarmed the site when preorders went live at 12:01 a.m. Pacific, but this year Apple kept delays down to only ten minutes.

iPhone 5c Preorder


Apple's partner carriers in the U.S., Verizon, AT&T, T-Mobile and Sprint, also saw website issues, though all systems were online an hour after orders opened. Things went smoothly for cellular providers in Europe and other countries accepting preorders, including the important Asian market.

As of 2 a.m. PDT, two hours after preorders began, the Apple Online Store still showed Sept. 20 delivery dates, when the iPhone 5c is set to roll out to customers alongside the flagship iPhone 5s. Last year, demand for the iPhone 5 was so high that Apple ran out of launch day stock in one hour, with ship-by dates continually pushed back as more orders poured in.

The supply status is not indicative of waning demand for the handset, however, as the company is fielding two new iPhones instead of its usual scheme of introducing one and carrying over the previous year's model as an entry-level device. Unless Apple or its partner carriers reveal actual numbers, it is impossible to gauge demand as some customers may simply be waiting for the iPhone 5s to go on sale next week.

Apple is not taking reservations for the 5s, meaning those interested in getting their hands on the first units will have to visit a brick-and-mortar Apple store or carrier outlet on launch day. Some have speculated that the decision to not hold preorders indicates supply constraints, a sentiment in line with predictions shared by analyst Ming-Chi Kuo in August.
post #2 of 175

It's not going to sell. People are going to realize the color thing is just a gimmick. Inside it is identically an iPhone 5 100% -- nothing new.

post #3 of 175
Quote:
Originally Posted by WardC View Post
 

It's not going to sell. People are going to realize the color thing is just a gimmick. Inside it is identically an iPhone 5 100% -- nothing new.

Well, better call Apple then and tell them to shut it all down.

post #4 of 175
Originally Posted by WardC View Post
It's not going to sell. People are going to realize the color thing is just a gimmick. Inside it is identically an iPhone 5 100% -- nothing new.

 

You really need to put an "/s" or something on these; some people actually believe this.

Originally Posted by Slurpy

There's just a TINY chance that Apple will also be able to figure out payments. Oh wait, they did already… …and you’re already fucked.

 

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There's just a TINY chance that Apple will also be able to figure out payments. Oh wait, they did already… …and you’re already fucked.

 

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post #5 of 175
Quote:
Originally Posted by Tallest Skil View Post
 

 

You really need to put an "/s" or something on these; some people actually believe this.

That would help. Some of us actually judge what a person writes by what he puts to paper (or online).

post #6 of 175
Quote:
Originally Posted by WardC View Post
 

It's not going to sell. People are going to realize the color thing is just a gimmick. Inside it is identically an iPhone 5 100% -- nothing new.

 

Technically astute shoppers probably account for a very very small percentage of iPhone buyers. For the vast majority of people if the thing works, does what they want it to do, then all that is left is aesthetics.

 

I'm on the fence about that angle of the 5C (aesthetics). My heart says plastic, gimmicky... but with a hell of an OS that will work really well and do what people want it to do and then some.

 

... but so does an Android phone (to a degree where a lot of people are satisfied)... and quite a few of them are even cheaper.

 

I'm thinking that it won't sell even close to Apple's projected numbers (at the MSP)... and I haven't felt that way about an iPhone so far (at introduction).

 

If it sells by the double boat load, well, then I will have learned something.

 

We'll see.

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post #7 of 175
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Originally Posted by Napoleon_PhoneApart View Post
 

That would help. Some of us actually judge what a person writes by what he puts to paper (or online).

 

That applies to all of us.

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post #8 of 175
Quote:
Originally Posted by WardC View Post
 

It's not going to sell. People are going to realize the color thing is just a gimmick. Inside it is identically an iPhone 5 100% -- nothing new.

 

People want the new iPhone. They don't care what's inside. 

post #9 of 175
I don't think I could buy my iPhone without trying it in-store first. I want to feel the plastic and try the touch ID before deciding what to get. I want to see it all in person, so pre-ordering is not for me.
post #10 of 175
Quote:
Originally Posted by WardC View Post
 

It's not going to sell. People are going to realize the color thing is just a gimmick. Inside it is identically an iPhone 5 100% -- nothing new.

 

Not true. Although it sports the A6 some of the internal components have been updated. This thing is still an excellent device for first time iPhone buyers, anyone on an iPhone 4 or earlier.

 

It's appeal for iPhone 4S owners and later - not so much - but this is more to do with how well the iPhone 4S has stood the test of time than anything else. It's a long stretch but I personally wouldn't want to be locked into a 2 year contract if the iPhone 6 (iPhone +) is completely amazing. Screen size is one obvious area for enhancement.

post #11 of 175
Quote:
Originally Posted by WardC View Post
 

It's not going to sell. People are going to realize the color thing is just a gimmick. Inside it is identically an iPhone 5 100% -- nothing new.

 

No.  You're dead wrong.  I agree with your assessment of the device but you are forgetting that people are generally idiots.  

 

You are assuming that because logically the iPhone 5c is a sort of a con, that people will "think" about it and "decide" not to buy it.  

This "thinking" and "deciding" really has very little to do with retail sales however.   Ask anyone in the business.  

 

Even if sales are low, all they have to do is put them at eye level in the front of the store or wherever a group of people are standing and they will sell anyway.  This is almost the entire basis of chewing gum and mint sales for instance.  

post #12 of 175
Quote:
Originally Posted by Dunks View Post
 

 

Not true. Although it sports the A6 some of the internal components have been updated. ...

 

Sorry this is really not true, or at least quite a bit of an exaggeration.  The front facing camera is ever so slightly updated.  The battery is ever so slightly bigger.  Everything else is exactly the same.  

These are the kind of differences that are often made to a product mid-cycle without even being mentioned. 

It's really disingenuous to say that this isn't basically the same phone.  It's so slightly different that it really makes no difference at all. 

post #13 of 175
People are already buying the 5. The 5c is the new 5 with style. Of course they will continue to buy it.

It will be the biggest launch ever for Apple.
post #14 of 175
Quote:
Originally Posted by Gazoobee View Post
 

 

It's really disingenuous to say that this isn't basically the same phone.

 

Come on man. It is either the same phone or it isn't. It cannot be 'basically the same phone, but with a bigger battery, a different case and a different camera'.

 

That is like saying someone is slightly pregnant.

 

I myself am on the fence on this but knowing my Apple addiction, I'll probably pick up a 5c and the champagne 5s as well.

 

I have a few complaints myself - specifically the naming convention. The 7th and 8th iPhone are still called '5'. They could have been a little more creative with the names.

 

Actually, the 5c is a smaller version of the 5s. So it should have been iPhone and jPhone, for junior iPhone!

 

As for your comment of people being idiots, well, that is a little harsh. I think it is more to do with the fact that not all people are passionate about phones as some of us are, as we comb through the offerings. The 5c is a good enough offering for them. This is for the guys who would have bought the iPhone 5 instead of the 5s this year. For them, this is an amazing phone which does not carry the stigma of 'last year's model'.

post #15 of 175
I think it is helpful to think of this in terms of delta, and actual, value.

Before, when the new phone came out the old phone dropped a hundred dollars, and you could buy the old tech for a bargain price. Now, the old phone is getting stuffed in a plastic case, and you can buy it for the same bargain price as before.

So in terms of delta, Apple has certainly gone backwards. You are getting less value at the "bargain price" than you did before.

In terms of ACTUAL value, you are still getting a solid product for less than the top of the line model. If you don't compare the 5c to the 5, it isn't a bad product.

I think people that are not concerned with the delta, that is, anyone that isn't thinking of it as the guts of a 5 in a plastic case, will view the 5c as having a reasonable actual value. And who isn't comparing it to the 5? Probably most people. Only the fanbois (us included) are thinking in relative terms of what the "bargain model" used to be, and very few of us ever bought the "bargain model" at the time it was demoted (we bought it when it was new) anyway. So the "bargain model" was NEVER being sold to us, and it still isn't being sold to us.

I think you'd have to be pretty silly to think these won't sell very effectively. People are not generally educated consumers (as is mentioned elsewhere,) and some will just like a bright plastic phone more than a metal and glass phone, everything else being irrelevant to them (and that may be true whether they are educated or not.)

I personally don't care for the 5c at all, though. Gaudy as hell. 1smile.gif
post #16 of 175
Quote:
Originally Posted by WardC View Post

It's not going to sell. People are going to realize the color thing is just a gimmick. Inside it is identically an iPhone 5 100% -- nothing new.

So basically it's an iPhone 5, only less more affordable. And that won't sell?

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post #17 of 175
Quote:
Originally Posted by WardC View Post

It's not going to sell. People are going to realize the color thing is just a gimmick. Inside it is identically an iPhone 5 100% -- nothing new.
Do you mean just like the 4S didn't sell for only $100 cheaper than the iPhone 5?
post #18 of 175
Quote:
Originally Posted by WardC View Post
 

It's not going to sell. People are going to realize the color thing is just a gimmick. Inside it is identically an iPhone 5 100% -- nothing new.

 

You with the big mouth, are you a newbie ANALyst or just another troll? 1) Who are you to say color won't sell, the public will make their choices known soon 2) The insides are not 100% identical to the iPhone 5 and 3) You are now free to crawl back under the rock you came from.

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post #19 of 175
Quote:
Originally Posted by Tallest Skil View Post

You really need to put an "/s" or something on these; some people actually believe this.

They'll go back to their Android holes once sales get under way, and Apple continues to grow their phone business. Let them have their Apple is Doomed cake.

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post #20 of 175
Store goes down for 5c pre-orders? Good thing we can't pre-order the 5s!
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post #21 of 175

15 minutes in, you can still preorder the 5C with an est. delivery of 9/20. Doesn't seem to sell well.

post #22 of 175
Quote:
Originally Posted by WardC View Post
 

It's not going to sell. People are going to realize the color thing is just a gimmick. Inside it is identically an iPhone 5 100% -- nothing new.

 

Yeah, cause the iPhone 5 is just the most horrible thing ever, right? As of this moment, it's still the best overall smartphone on the planet. By a country mile. Other phones compete and possibly exceed the iPhone 5 in different areas. But there isn't a single phone out there that can match the overall package: Build quality, responsiveness, performance, ecosystem, camera, OS, support, features, stability, ease of use, apps, etc are all excellent. As an overall package, it will only be exceed by it's successors, the 5S and the 5C.

 

The only thing that is a "gimmick", is you. 

post #23 of 175
Quote:
Originally Posted by alex101 View Post
 

15 minutes in, you can still preorder the 5C with an est. delivery of 9/20. Doesn't seem to sell well.

 

Apple is doomed, right?

 

Or, you know, maybe they have a shitload of stock, and are ready for this launch. Anyway as of 5 minutes ago, the store was still down for me, which may have been the case for many others. 

post #24 of 175
Quote:
Originally Posted by 512ke View Post

People are already buying the 5. The 5c is the new 5 with style. Of course they will continue to buy it.

It will be the biggest launch ever for Apple.

Precisely my thinking. The point so many people seem to be forgetting is that the 5c is REPLACING the 5. It's not a new lower-class of phone. It's the middle tier. Only this time around the middle tier isn't last year's iPhone...it's an upgraded product. It has slightly improved low light for FT and slightly improved battery, but with plastic on the back instead of aluminum. When was the last time we got an incremental upgrade (albeit a very minor upgrade) for $100 LESS? It's a trade-off for those who detest plastic to be sure, but if you're ok with the new look then it's a no-brainer.

And while I'm on the topic of aesthetics, I have to say a lot of the people criticizing the 5c seem to be cynically pinning its hopes for success on silly teenagers or broadly-stereotyped color-crazed Chinese people (a generalization cited by the tech journalism community as support for wild speculation and rumor I might add) who only are concerned with aesthetics and don't care about the technical aspect. But aren't those who claim they would have preferred a discounted iPhone 5, which has slightly inferior internals, doing the very same thing? The only reason for someone to prefer the 5 would be for its anodized aluminum back. If they think that's a nicer-looking product then fine - but own up to the fact that that would be a choice based on aesthetics as well.

I for one am over the glass and aluminum. That's not to suggest the 5s isn't gorgeous because it is, but I'm personally more interested in the 5c. I don't ever play graphics-intensive games and although it's impressive I wouldn't choose the 5s for a fingerprint reader I don't need. I don't work for the CIA. Bring on something new and fun that won't shatter when dropped and doesn't look like a slightly taller version of a three-year-old design. That's just me. And potentially millions of others.

Now if you'll excuse me I have to get back to dying my hair pink for this rave I'm spinning at later...
post #25 of 175
Quote:
Originally Posted by Slurpy View Post
 

 

Apple is doomed, right?

 

Or, you know, maybe they have a shitload of stock, and are ready for this launch. 

 

The pricing is beyond me. I can get the iP5 with higher-quality materials cheaper, so yeah, I hope the 5C fails and Apple has to lower the price by at least $100. 

post #26 of 175
Quote:
Originally Posted by Slurpy View Post
 

 

Apple is doomed, right?

 

Or, you know, maybe they have a shitload of stock, and are ready for this launch. Anyway as of 5 minutes ago, the store was still down for me, which may have been the case for many others. 

 

Seeing how it's guts are largely re-purposed 5's, I'm sure there is plenty of stock on hand. And yes, it IS mostly the 5's internals, save for a new front facing camera. Why people are arguing this point is beyond me, and beyond ridiculous.

post #27 of 175
Quote:
Originally Posted by PhilBoogie View Post

Store goes down for 5c pre-orders? Good thing we can't pre-order the 5s!
store down for updating before new product, not because of high traffic.
post #28 of 175
Quote:
Originally Posted by Slurpy View Post

Quote:
Originally Posted by alex101 View Post

 
15 minutes in, you can still preorder the 5C with an est. delivery of 9/20. Doesn't seem to sell well.

Apple is doomed, right?

Or, you know, maybe they have a shitload of stock, and are ready for this launch. Anyway as of 5 minutes ago, the store was still down for me, which may have been the case for many others. 

Look the apple site and AT&T website is slammed right now. If this was simply last years model, do you think we would be having this problem?? Think about what you are saying people. It's already a success compared to selling a year old model. The store would not be slammed the way it is tonight if they were simply selling last years model....and we have not even gotten to the 5s sales yet. Genius.
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post #29 of 175
Quote:
Originally Posted by simply258 View Post

Quote:
Originally Posted by PhilBoogie View Post

Store goes down for 5c pre-orders? Good thing we can't pre-order the 5s!
store down for updating before new product, not because of high traffic.
Wrong. The site is not down. It's just slammed. AT&T too. Sit long enough and it responds. Just maxed out
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post #30 of 175
Quote:
Originally Posted by island hermit View Post

Technically astute shoppers probably account for a very very small percentage of iPhone buyers. For the vast majority of people if the thing works, does what they want it to do, then all that is left is aesthetics.

I'm on the fence about that angle of the 5C (aesthetics). My heart says plastic, gimmicky... but with a hell of an OS that will work really well and do what people want it to do and then some.

... but so does an Android phone (to a degree where a lot of people are satisfied)... and quite a few of them are even cheaper.

I'm thinking that it won't sell even close to Apple's projected numbers (at the MSP)... and I haven't felt that way about an iPhone so far (at introduction).

If it sells by the double boat load, well, then I will have learned something.

We'll see.

First and foremost -- this is a forum for enthusiasts - passionate "core" customers - for either one side or the other...

These phones ARENT geared to their core market. doh!

I'm wondering when some here will "get it" that their (Apple) complete refresh cycle is more tied to CONTRACTS and that pool of buyers than it does anything else..

The "two year" overhauls speak to two different audiences... I'm wrong? Then just look at the pool of people that barely bought a 4 or 4s THIS YEAR...that SAME pool or demo WILL BUY these new dressed up less expensive but responsive phones.

My own sister whose got an old Same-sung dinosaur model suddenly called me after hearing the press reports this week -- she heard $99 and she's IN!

Some of you have your heads between your --- and need look beyond the pines -- this cycle will be a big one for Apple just like the 4s was a RECORD BREAKER...

I'm certain Apple very soon will be throwing us core customers a new bone or two and all this bitching will be a foregone conclusion..

I for one can't wait for the MAC PRO... Stop crying!
post #31 of 175
Quote:
Originally Posted by gijoeinla View Post

I'm wondering when some here will "get it" that their (Apple) complete refresh cycle is more tied to CONTRACTS and that pool of buyers than it does anything else..

That works for the US but despite your belief the US is not the center of the world. Apple needs to get more competitive in markets like Europe, India and China where a big majority of people buy their phones off-contract for the full price.

post #32 of 175
Quote:
Originally Posted by alex101 View Post

Quote:
Originally Posted by gijoeinla View Post

I'm wondering when some here will "get it" that their (Apple) complete refresh cycle is more tied to CONTRACTS and that pool of buyers than it does anything else..
That works for the US but despite your belief the US is not the center of the world. Apple needs to get more competitive in markets like Europe, India and China where a big majority of people buy their phones off-contract for the full price.
What Apple needs to do is maximize profits and sell every unit they can make as fast as they can make them. Right?

What kind if margin do you want apple to make on phones sold into India? Look at the bom cost of current iPhone. What kind of crappy phone would they need to build to get bom cost down to something affordable in India? Seriously?
Edited by snova - 9/13/13 at 1:04am
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post #33 of 175
Quote:
Originally Posted by snova View Post


What Apple needs to do is maximize profits and sell every unit they can make as fast as they can make them. Right?
There will always be cheaper phones. So what?

 

You can't ignore market share and be afraid of cannibalisation forever. Even Windows Phone catches up with iOS in countries like Germany, or it already has surpassed it in Italy or Greece. 

Nobody expects them to sell an iPhone for $50 off-contract but like I said, if you put the iP5 internals into a "cheaper" plastic housing then lower the damn price by at least $100. At this price it's not competitive in Europe, let alone in India or China.

post #34 of 175
Quote:
Originally Posted by alex101 View Post

That works for the US but despite your belief the US is not the center of the world. Apple needs to get more competitive in markets like Europe, India and China where a big majority of people buy their phones off-contract for the full price.

Oh ok! The U.S. is such a small part of Apples market?!?!

That's like you "saying" the Galaxy is Same-sungs biggest selling smartphone -- worldwide... not!!!!

The 5 c will be a VOLUME seller... I mean can't you tell? The promo materials video etc show it literally being made by robotics - in mass -- that angle was taken intentionally...

The 5s not having a pre-sale seems by design as it's a given that some hardcores like myself WILL be in line on 9/20 1smile.gif). I just might also get the "c" to take with me on the fly - to more places I'd be comfortable with a more durable device and keep my s nice and new 1smile.gif)
post #35 of 175
Quote:
Originally Posted by alex101 View Post

You can't ignore market share and be afraid of cannibalisation forever. Even Windows Phone catches up with iOS in countries like Germany, or it already has surpassed it in Italy or Greece. 

Nobody expects them to sell an iPhone for $50 off-contract but like I said, if you put the iP5 internals into a "cheaper" plastic housing then lower the damn price by at least $100. At this price it's not competitive in Europe, let alone in India or China.

They did lower the price by $100.

The iPhone 5 sold for $650.

Apple has already showed a willingness for flexible pricing in developing markets like India.

Also, people dismissing the U.S. market are naive. There's PLENTY of untapped potential in the U.S. and I bet we can expect holiday discounts on the 5C ($49-79 on contract) that will result in massive sales.
post #36 of 175
Quote:
Originally Posted by alex101 View Post

Quote:
Originally Posted by snova View Post

What Apple needs to do is maximize profits and sell every unit they can make as fast as they can make them. Right?

There will always be cheaper phones. So what?

You can't ignore market share and be afraid of cannibalisation forever. Even Windows Phone catches up with iOS in countries like Germany, or it already has surpassed it in Italy or Greece. 

Nobody expects them to sell an iPhone for $50 off-contract but like I said, if you put the iP5 internals into a "cheaper" plastic housing then lower the damn price by at least $100. At this price it's not competitive in Europe, let alone in India or China.

I think Apple knows how to run their business better than you or I. So far iPhone sales continue to grow year over year. If that changes they will take whatever action THEY think maximizes profit first and foremost. Market share second.
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post #37 of 175
Quote:
Originally Posted by Pendergast View Post


They did lower the price by $100.

The iPhone 5 sold for $650.

 

With the introduction of the 5S, the 5 would've been priced at $550 regardless. 

post #38 of 175
Quote:
Originally Posted by Pendergast View Post

Quote:
Originally Posted by alex101 View Post

You can't ignore market share and be afraid of cannibalisation forever. Even Windows Phone catches up with iOS in countries like Germany, or it already has surpassed it in Italy or Greece. 

Nobody expects them to sell an iPhone for $50 off-contract but like I said, if you put the iP5 internals into a "cheaper" plastic housing then lower the damn price by at least $100. At this price it's not competitive in Europe, let alone in India or China.

They did lower the price by $100.

The iPhone 5 sold for $650.

Apple has already showed a willingness for flexible pricing in developing markets like India.

Also, people dismissing the U.S. market are naive. There's PLENTY of untapped potential in the U.S. and I bet we can expect holiday discounts on the 5C ($49-79 on contract) that will result in massive sales.
Already happening. Walmart announced discount pricing for 5c and 5s. This is something I have not seen before.
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post #39 of 175
Quote:
Originally Posted by simply258 View Post

Quote:
Originally Posted by PhilBoogie View Post

Store goes down for 5c pre-orders? Good thing we can't pre-order the 5s!
store down for updating before new product, not because of high traffic.

I meant that it is a good thing we cannot pre-order the 5s as I'm sure Apple made enough to sell at retail or through websites, including their own. They don't need a pre-order system to see how many people want it, is all.
Quote:
Originally Posted by snova View Post

Wrong. The site is not down. It's just slammed. AT&T too. Sit long enough and it responds. Just maxed out

No one said the site went down. The Store went down to update it with the 5c.
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post #40 of 175
Quote:
Originally Posted by alex101 View Post

15 minutes in, you can still preorder the 5C with an est. delivery of 9/20. Doesn't seem to sell well.

I think you need to go back to school, for some serious 1 on 1.
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