or Connect
AppleInsider › Forums › Mobile › iPod + iTunes + AppleTV › Apple TV software returns one day after being pulled
New Posts  All Forums:Forum Nav:

Apple TV software returns one day after being pulled

post #1 of 49
Thread Starter 
Apple on Monday released a new version of its Apple TV software after the previous update was pulled due to technical issues that would find some users left with an inoperable device.

Apple TV


The latest release, still called Apple TV Software 6.0, comes one day after Apple yanked a version on Sunday because customers were complaining of lost content, inability to download content and, in some cases, bricked units.

Apple first issued the 6.0 iteration of the software on Friday, adding support for new features rolled out alongside iOS 7 like iTunes Radio.

The update also brought support for AirPlay over iCloud, a function that allows users to stream content on an Apple TV owned by another person, using just their iTunes account credentials. Instead of using content authentication data stored on an Apple TV, the feature allows a compatible device like an iPhone or iPad to provide the information.

Further integration with iCloud includes access to previously purchased music, podcast syncing and Photo Stream sharing functionality.

Apple TV owners can download the latest 6.0 software by accessing software update in the Settings menu.
post #2 of 49
Did they rev the version number, or is it still 6.0?

   Apple develops an improved programming language.  Google copied Java.  Everything you need to know, right there.

 

    AT&T believes their LTE coverage is adequate

Reply

   Apple develops an improved programming language.  Google copied Java.  Everything you need to know, right there.

 

    AT&T believes their LTE coverage is adequate

Reply
post #3 of 49

My saga with this continues. I called Apple Support to say my Gen 3 AppleTV was bricked, and I was taken through all the diagnostics. When nothing worked, they told me to take it to a local reseller/repairer to get somehow get it "physically restored".

 

I did, assuming it would be all taken care of. The repairer called today and said it was ready to pick up. When I got there, I was presented a bill for $90! (They did not even bother to call to give me an estimate -- if they had, I would have told them to throw it away and bought a new one instead). For a &##^% product that costs $99!!

 

Of course I paid.

 

I was livid. Called Apple when I got home, and complained about the unethical reseller/repairer. It got escalated two levels, and the customer relations person that it went to sounded genuinely apologetic (for the record, I've had nothing but the most amazing customer service experience with Apple in the past). He has promised to call them day after tomorrow to ask them to refund the charges.

 

Let's see what happens.

post #4 of 49
So what do you do if your AppleTV was bricked? Mine was fine but I have friends who had theirs bricked. Do they need a mini-USB cable to plug into iTunes and do a restore or something? I have a feeling there will be a LOT of genius appointment as a result of this screw up.
post #5 of 49
I don't think the term bricked is being used correctly on many of the forums. If it is bricked, it no longer works and it can't be reset. With the 6.0 issue, users have simply unplugged it and plugged it back in and it boots back up.
post #6 of 49
Me!!!!
After the update i got the blinking light and even reset it on my Mac (fortunately i had a mini USB cable!)
but two resets didn't change it.

I was going to take it in to the Apple Store at the Braintree Mall.
post #7 of 49
I downloaded to all 3 of mine without any lockup & checked with several friends (4) who didn't have any issues with theirs. Wonder how often this occurred being that the software has been out for several days now.
post #8 of 49

2nd gen Apple TV was bricked.  Restoring now via iTunes.

BFD.  It's only TV, and it's only one of my TV's inputs.

And hey, now I have a USB micro B cable.

Sent from my iPhone Simulator

Reply

Sent from my iPhone Simulator

Reply
post #9 of 49
Mine is bricked. At least as far as I can tell. It won't turn on and I've checked the cables, etc.
AppleInsider = Apple-in-cider. It's a joke!

I've used macs since 1985 when I typed up my first research paper. Never used anything else never wanted to.
Reply
AppleInsider = Apple-in-cider. It's a joke!

I've used macs since 1985 when I typed up my first research paper. Never used anything else never wanted to.
Reply
post #10 of 49
I didn't see anything about the iCloud support for videos in Photostreams before. That is awesome!

Screenshot from Macroumors.com

post #11 of 49
Originally Posted by Phone-UI-Guy View Post

 

Premier? Don’t they mean premium?

Originally Posted by helia

I can break your arm if I apply enough force, but in normal handshaking this won't happen ever.
Reply

Originally Posted by helia

I can break your arm if I apply enough force, but in normal handshaking this won't happen ever.
Reply
post #12 of 49
Quote:
Originally Posted by ericbolt View Post

I don't think the term bricked is being used correctly on many of the forums. If it is bricked, it no longer works and it can't be reset. With the 6.0 issue, users have simply unplugged it and plugged it back in and it boots back up.

You obviously didn't read all the posts here of all the users that were unable to get the ATV working no matter what they did, but you're right most devices are soft-bricked and able to get fixed.
"Few things are harder to put up with than the annoyance of a good example" Mark Twain
"Just because something is deemed the law doesn't make it just" - SolipsismX
Reply
"Few things are harder to put up with than the annoyance of a good example" Mark Twain
"Just because something is deemed the law doesn't make it just" - SolipsismX
Reply
post #13 of 49
I updated an ATV2 and ATV3 on Friday night. The install took a long time and at one point looked like it was stuck and not progressing. But I've learned to be patient and let it do it's thing and it always finishes and all is well afterwards.

I'm wondering if some people became impatient and thought maybe the installation had stalled and tried to start over again. I wished Apple would inform users how long an update is supposed to take so they can be prepared.

Anyway, in the past when I thought I had "bricked" mine, I did a restore by connecting it directly to my Mac/iTunes using a micro USB cable and got it working again. If you have ATV3, you need power cord as well.
post #14 of 49
Quote:
Originally Posted by anantksundaram View Post
 

My saga with this continues. I called Apple Support to say my Gen 3 AppleTV was bricked, and I was taken through all the diagnostics. When nothing worked, they told me to take it to a local reseller/repairer to get somehow get it "physically restored".

 

I did, assuming it would be all taken care of. The repairer called today and said it was ready to pick up. When I got there, I was presented a bill for $90! (They did not even bother to call to give me an estimate -- if they had, I would have told them to throw it away and bought a new one instead). For a &##^% product that costs $99!!

 

Of course I paid.

 

I was livid. Called Apple when I got home, and complained about the unethical reseller/repairer. It got escalated two levels, and the customer relations person that it went to sounded genuinely apologetic (for the record, I've had nothing but the most amazing customer service experience with Apple in the past). He has promised to call them day after tomorrow to ask them to refund the charges.

 

Let's see what happens.

 

:rolleyes: It's called, Get a micro-USB cable. Your own damn fault for not taking the most basic troubleshooting steps and instead going to a "repair center" that was anything but an Apple Store.

post #15 of 49
if your Apple TV is 'bricked', see http://support.apple.com/kb/HT4367
post #16 of 49
Also, if you have a Kindle, you can use it's cable to restore the Apple TV using iTunes on your Mac/PC
post #17 of 49
Quote:
Originally Posted by ericbolt View Post

I don't think the term bricked is being used correctly on many of the forums. If it is bricked, it no longer works and it can't be reset. With the 6.0 issue, users have simply unplugged it and plugged it back in and it boots back up.

What do you think I was talking about?

 

(Edited)


Edited by anantksundaram - 9/23/13 at 6:28pm
post #18 of 49
Quote:
Originally Posted by eatoyz View Post

I downloaded to all 3 of mine without any lockup & checked with several friends (4) who didn't have any issues with theirs. Wonder how often this occurred being that the software has been out for several days now.

Obviously a few more times than 3 + your 'several' friends, I am guessing?

post #19 of 49
Quote:
Originally Posted by pmz View Post

 

:rolleyes: It's called, Get a micro-USB cable. Your own damn fault for not taking the most basic troubleshooting steps and instead going to a "repair center" that was anything but an Apple Store.

Quit the stupid roll-eyes, buddy, and give an old poster here some benefit of doubt.

 

I happened to have three micro-USB cables at home, and tried each of them. There's a reason that Apple Support sent me to a local reseller/repairer.

post #20 of 49
Quote:
Originally Posted by anantksundaram View Post

My saga with this continues. I called Apple Support to say my Gen 3 AppleTV was bricked, and I was taken through all the diagnostics. When nothing worked, they told me to take it to a local reseller/repairer to get somehow get it "physically restored".

I did, assuming it would be all taken care of. The repairer called today and said it was ready to pick up. When I got there, I was presented a bill for $90! (They did not even bother to call to give me an estimate -- if they had, I would have told them to throw it away and bought a new one instead). For a #^% product that costs $99!!

Of course I paid.

I was livid. Called Apple when I got home, and complained about the unethical reseller/repairer. It got escalated two levels, and the customer relations person that it went to sounded genuinely apologetic (for the record, I've had nothing but the most amazing customer service experience with Apple in the past). He has promised to call them day after tomorrow to ask them to refund the charges.

Let's see what happens.

Why the heck would you pay him??
post #21 of 49

No thanks, I'm not beta testing anything else. I returned my Apple TV and got another one. 5.3 is fine with me.

post #22 of 49

.

post #23 of 49
Quote:
Originally Posted by markbyrn View Post

if your Apple TV is 'bricked', see http://support.apple.com/kb/HT4367

Um, that's the first place that any reasonable person would go to. Then the Apple discussion forums. Then other places on the web. Then discussions about DFU. Then try everything every which way. Then Apple Support.

 

Sheesh, I am beginning to realize what some folks here mean when they complain about the arrogant twits on this forum. I can empathize.

post #24 of 49
Quote:
Originally Posted by anantksundaram View Post
 

Hey tech genius, what do you think I was talking about?

 

You know, you have a severe attitude problem. Your friends must love hanging out with you.

post #25 of 49
Quote:
Originally Posted by pmz View Post

1rolleyes.gif  It's called, Get a micro-USB cable. Your own damn fault for not taking the most basic troubleshooting steps and instead going to a "repair center" that was anything but an Apple Store.

I for one can vouch that anantksundaram did everything that could be possibly done to recover his ATV with no success. It's also a shame that he was charged a $90 fee to repair something made unusable by a software update.
"Few things are harder to put up with than the annoyance of a good example" Mark Twain
"Just because something is deemed the law doesn't make it just" - SolipsismX
Reply
"Few things are harder to put up with than the annoyance of a good example" Mark Twain
"Just because something is deemed the law doesn't make it just" - SolipsismX
Reply
post #26 of 49
Quote:
Originally Posted by alphafox View Post

Why the heck would you pay him??

I am not the type to get into fights in stores. I can always call Amex and put it into dispute. 

 

Also, it's for Apple to fix, and based on my call to them, they agree. 

post #27 of 49
I installed the original v6.0 on my ATV2 over the w/e with no issues (aside from the unusually long installation process, I guess it's a major update).

I just checked again and sure enough it had a new update for the new version of 6.0 to install. That also installed with no issues, I presume the build number has changed but I forgot to record the previous one so I can't verify that. Second v6.0 update was also much faster download and install, it's only a minor adjustment to previous update apparently.
post #28 of 49

John B., It's still 6.0.

post #29 of 49
Quote:
Originally Posted by anantksundaram View Post

My saga with this continues. I called Apple Support to say my Gen 3 AppleTV was bricked, and I was taken through all the diagnostics. When nothing worked, they told me to take it to a local reseller/repairer to get somehow get it "physically restored".

I did, assuming it would be all taken care of. The repairer called today and said it was ready to pick up. When I got there, I was presented a bill for $90! (They did not even bother to call to give me an estimate -- if they had, I would have told them to throw it away and bought a new one instead). For a #^% product that costs $99!!

Of course I paid.

I was livid. Called Apple when I got home, and complained about the unethical reseller/repairer. It got escalated two levels, and the customer relations person that it went to sounded genuinely apologetic (for the record, I've had nothing but the most amazing customer service experience with Apple in the past). He has promised to call them day after tomorrow to ask them to refund the charges.

Let's see what happens.

I have to thank you cause I saw the mess you ran into and instead of doing the over-the-air version, I went straight to the plug into iTunes and did the restore. A few of my AppleTVs were running dev beta already and couldn't be upgraded except by the Restore method.

Apple really screwed the pooch on this one. Hope you get a satisfactory resolution.
Edited by ChristophB - 9/23/13 at 7:54pm
post #30 of 49
Quote:
Originally Posted by ericbolt View Post

I don't think the term bricked is being used correctly on many of the forums. If it is bricked, it no longer works and it can't be reset. With the 6.0 issue, users have simply unplugged it and plugged it back in and it boots back up.

Not always. This happened to ours in the trailer. A reboot wasn't enough. I had to restore it and set it back again, which was a tad annoying.

A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

Reply

A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

Reply
post #31 of 49
Quote:
Originally Posted by anantksundaram View Post

Um, that's the first place that any reasonable person would go to. Then the Apple discussion forums. Then other places on the web. Then discussions about DFU. Then try everything every which way. Then Apple Support.

Sheesh, I am beginning to realize what some folks here mean when they complain about the arrogant twits on this forum. I can empathize.

I see your point to an extent. I don't think its arrogance as much as it's just apple users rarely have to troubleshoot their devices.

I have 12 apple products in my house and we've had to trouble shoot(excluding jailbreak issues)....zero(0). All of it just works

I think what happens is a common apple user loses their mojo when it comes to diagnostics and repair because we enjoy products that rarely break
post #32 of 49
Quote:
Originally Posted by pmz View Post

1rolleyes.gif  It's called, Get a micro-USB cable. Your own damn fault for not taking the most basic troubleshooting steps and instead going to a "repair center" that was anything but an Apple Store.

That's hardly fair.if the shop is authorized by Apple then they should be following the same protocols which means no charges for any warranty repairs.

If this shop was authorized and the unit under warranty then they will not be for long as this sort of game is the kind of thing to get yourself pulled.

The cx is not expected to know things like get a micro USB and fix it yourself. And he did call Apple so it's rude to presume the most basic steps were not done.

A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

Reply

A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

Reply
post #33 of 49
My installation got corrupted. I wouldn't call it specifically 'bricked' because I was able to restore the Apple TV by plugging it into my Macbook using a micro USB cable. The only hassle for me was I had to wait the next morning to do it as the 'bricking' happened at 11 PM, and I don't have any micro USB cable with me and have to buy it from a gadget store. (I can't understand why the Apple TV uses a micro USB cable when it doesn't ship with a micro USB cable in the box, and none of Apple's other devices use micro USB!)

Once I plugged it into my Macbook, it took approximately 2 hours to complete the downloading & restoration process. After that, my Apple TV works perfectly.

This is the first time this ever happened to me. I've had my Apple TV for the past 1 year & went through a number of OTA updates, but never has it experienced this kind of problem before.

I suggest those planning to update their Apple TV OTA to be ready with a micro USB cable just in case something goes wrong.
post #34 of 49
Quote:
Originally Posted by dasanman69 View Post

I for one can vouch that anantksundaram did everything that could be possibly done to recover his ATV with no success. It's also a shame that he was charged a $90 fee to repair something made unusable by a software update.

If the unit was out of warranty then a charge makes sense. However one should be told that from the start. It's simple work for them to punch in the serial and look up the status. And attempting a restore is a while you wait sort of thing. There's no testing etc. Plug it in, hit restore. An hour later tops it works or it doesn't and you talk replacement.

And maybe $25 if was OOW would make sense. If in warranty no fees cause Apple pays them for units they work on

A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

Reply

A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

Reply
post #35 of 49

Count me as one of the people who had a bricked Apple TV. After letting it go for hours, literally, I finally pulled the plug. Plugged it back in and it showed on the screen that I needed to connect it to iTunes. I didn't even know you could do that. Restore and update process was simple though. Had to reconfigure it when I connected it back to the TV, but that was no big deal. 

 

Luckily it wasn't bricked to the point that I needed to return it to the Apple store. 

post #36 of 49
If it's bricked, you just need a microUSB cable and iTunes on a computer. You then click "Restore" and wait for the software to be downloaded and installed.

By the way, loving the new update!
post #37 of 49
So much for "it just works", I haven't seen so many QC issues from Apple as it seems there have been the past year or so. I still prefer Apple over anyone else but this stuff is getting ridiculous. Every update it seems just brings out a new problem.
post #38 of 49

I gave up on Apple TV years ago. I'm not even sure which model I have since I haven't turned it on for at least a year. For what possible reason should I renew my interest now?

Life is too short to drink bad coffee.

Reply

Life is too short to drink bad coffee.

Reply
post #39 of 49
Unfortunate that they had not fixed major issue by now, I guess IOS 7 was feature focus, I hope IOS 7.0.2 fixes my 300+ crashes problem on iPhone 5. I also guess as soon as these issues are dealt with Mavericks will be rushed out and have but load of problems too.
post #40 of 49
Quote:
Originally Posted by ericbolt View Post

I don't think the term bricked is being used correctly on many of the forums. If it is bricked, it no longer works and it can't be reset. With the 6.0 issue, users have simply unplugged it and plugged it back in and it boots back up.

Who told you that lie? The thing IS bricked. There's no reset button in the box. Disconnect an reconnect is useless. You have to go to other alternatives like buying a cable you normally wouldn't use.
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: iPod + iTunes + AppleTV
AppleInsider › Forums › Mobile › iPod + iTunes + AppleTV › Apple TV software returns one day after being pulled