or Connect
AppleInsider › Forums › Mobile › iPhone › iPhone owners report of iMessage failures with iOS 7, simple procedure may be temporary fix
New Posts  All Forums:Forum Nav:

iPhone owners report of iMessage failures with iOS 7, simple procedure may be temporary fix

post #1 of 39
Thread Starter 
According to multiple reports on Apple's Support Communities webpage, iPhone owners who recently upgraded to iOS 7 are experiencing issues with iMessage, though a simple software reset may resolve the problem, at least temporarily.

iMessage


A number of Apple's Support Communities users have reported an apparent iMessage bug that is causing messages to go unsent, unreceived or sent as a text on a variety of iPhones models running iOS 7. Others complain that iMessages are not being converted to SMS texts, as would be the case if Apple's servers were down, and are simply not being sent.

Some threads date back to Sept. 18, when Apple released the latest iOS to the public, though posts regarding the perceived issue have become increasingly frequent since the most recent iOS 7.0.2 update went live last week.

Support Communities forum members may have discovered a solution, however. Users are finding success with the following procedure: disable iMessage in Settings -> Messages, reset the iPhone's Network Settings under Settings -> General -> Reset, then reenable iMessage. The method was also reported to be successful by MacRumors on Monday.

There are variations on the method that include shutting down the handset for three to five minutes, though the technique has seen mixed results.

It is unclear how widespread the iMessage problem is, but one AppleInsider staff member can confirm their handset was affected by the issue. Employing the above network reset did work, however, and the iPhone remains stable as of this writing.

The purported iMessage troubles are the latest in a string of minor bugs users have reported following Apple's launch of iOS 7 less than two weeks ago. The company subsequently pushed out two updates, the first being a day-one patch that dealt with the iPhone 5s' Touch ID sensor, while the second squashed a lock screen passcode bypass bug.
post #2 of 39
Go to Settings>Messages>Turn off iMessage then turn it back on>Restart Phone

This is one way it was fixed in the one iPhone that had the problem.
post #3 of 39
A simple reboot worked for me, my wife, and a coworker.
post #4 of 39
Topical but off topic. I've NEVER had a problem in the past but since updating to iOS7 I cannot consistently connect my iPhone5 via wifi, and even when I do, there is a connection but no data throughput. I've tried all of the "try this" suggestions and I've even done a clean install to no avail. Any suggestions?

Why does Apple bashing and trolling make people feel so good?

Reply

Why does Apple bashing and trolling make people feel so good?

Reply
post #5 of 39

Siri has been very flaky since I updated. I use Siri quite a lot. I never used to get so many server error message or just being so unresponsive before. I don't get many iMessages as most of my texts are standard messages from devices other than iOS users so I am not sure if I am having any problems with that or not. 

post #6 of 39
Quote:
Originally Posted by Dickprinter View Post

Topical but off topic. I've NEVER had a problem in the past but since updating to iOS7 I cannot consistently connect my iPhone5 via wifi, and even when I do, there is a connection but no data throughput. I've tried all of the "try this" suggestions and I've even done a clean install to no avail. Any suggestions?

For this sort of trouble shooting I always try to get things work with the least 'amount of restrictions', meaning:

Disable MAC address filtering
Do not hide the SSID
Enable DHCP, do not use a static IP
Do not limit the DHCP lease time
Turn off all other WiFi devices in the vicinity
Hold iPhone in sight of AirPort, no concrete blocking of any kind
Configure a new WiFi password (nothing fancy as in special characters), try WPA2 first, but if this list doesn't fix it try all the other security options
Start AirPort from cold boot, wait for green light
Start iPhone from cold boot, give it time to find the WiFi signal

If that works one can add one security measure after the other, testing one by one. Add other WiFi devices. Test longer distances et cetera.
How to enter the Apple logo  on iOS:
/Settings/Keyboard/Shortcut and paste in  which you copied from an email draft or a note. Screendump
Reply
How to enter the Apple logo  on iOS:
/Settings/Keyboard/Shortcut and paste in  which you copied from an email draft or a note. Screendump
Reply
post #7 of 39
No problems at my end with iMessage, but video's shared through Photostream only work through a public sit with a browser, still no dice with a private share through iOS (iPad and iPhone display the first frame, but the video doesn't start playing) Yes yes, I left feedback on .com. And made an appointment with a Genius this week.
How to enter the Apple logo  on iOS:
/Settings/Keyboard/Shortcut and paste in  which you copied from an email draft or a note. Screendump
Reply
How to enter the Apple logo  on iOS:
/Settings/Keyboard/Shortcut and paste in  which you copied from an email draft or a note. Screendump
Reply
post #8 of 39
I have the opposite problem, messages appear on my phone by not my other devices.

grrrr.
post #9 of 39

I get an error on my phone that the message wasnt sent.  I am not receiving the messages on my iPad.  The messages have started to appear on my MacBook Pro after not appearing right after upgrading both of my iOS devices.

post #10 of 39
Quote:
Originally Posted by PhilBoogie View Post


For this sort of trouble shooting I always try to get things work with the least 'amount of restrictions', meaning:

Disable MAC address filtering
Do not hide the SSID
Enable DHCP, do not use a static IP
Do not limit the DHCP lease time
Turn off all other WiFi devices in the vicinity
Hold iPhone in sight of AirPort, no concrete blocking of any kind
Configure a new WiFi password (nothing fancy as in special characters), try WPA2 first, but if this list doesn't fix it try all the other security options
Start AirPort from cold boot, wait for green light
Start iPhone from cold boot, give it time to find the WiFi signal

If that works one can add one security measure after the other, testing one by one. Add other WiFi devices. Test longer distances et cetera.

 

Thanks. What puzzles me is...in my house, another iP5 and 3 iP4s ...all upgraded...and didn't have a problem. Why this one?

Why does Apple bashing and trolling make people feel so good?

Reply

Why does Apple bashing and trolling make people feel so good?

Reply
post #11 of 39
Quote:
Originally Posted by Masteric View Post

A simple reboot worked for me, my wife, and a coworker.

 

Careful. That's how Android users get by. Every. Hour.

"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
Reply

"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
Reply
post #12 of 39
I wonder if the real fix needs to be on the server end.

Happily, I can report: no iOS 7 problems here--with iMessages or anything else (knock on wood). Except:

My iPad 2 was slow, stuttery, and even crashy for about an hour... and then it was fine. Go figure. I think some re-indexing or other memory-hoggage must happen for a while right after the update.

No problems at all on iPhone 5.

Wouldn't go back if I could!

(I also wouldn't rush to put it on an iPhone 4.)
post #13 of 39
Quote:
Originally Posted by Dickprinter View Post

Topical but off topic. I've NEVER had a problem in the past but since updating to iOS7 I cannot consistently connect my iPhone5 via wifi, and even when I do, there is a connection but no data throughput. I've tried all of the "try this" suggestions and I've even done a clean install to no avail. Any suggestions?

 

Install iOS 6.1.4? /s

"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
Reply

"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
Reply
post #14 of 39
I c
Quote:
Originally Posted by Rokrad View Post

Go to Settings>Messages>Turn off iMessage then turn it back on>Restart Phone

This is one way it was fixed in the one iPhone that had the problem.

I can confirm this fix solved the issue on my iPhone 5 running release version of iOS7 (no issues while using various beta versions). The problem surfaced 2 days ago and wouldn't go away. I was able to convert to SMS though. I re-activated the iMessage service, but had to reboot the iPhone to make any difference.
______________________________________
iMac 27" i7 2.93Hz, iPad Air, iPhone 5S, ATV 1080P
Airport Extreme, Airport Express
Reply
______________________________________
iMac 27" i7 2.93Hz, iPad Air, iPhone 5S, ATV 1080P
Airport Extreme, Airport Express
Reply
post #15 of 39
Quote:
Originally Posted by Dickprinter View Post

Topical but off topic. I've NEVER had a problem in the past but since updating to iOS7 I cannot consistently connect my iPhone5 via wifi, and even when I do, there is a connection but no data throughput. I've tried all of the "try this" suggestions and I've even done a clean install to no avail. Any suggestions?
I'm having the same issue on my iPhone 5. Never had this problem on my 4 before updating to the new os and new phone. Hopefully they fix it.
post #16 of 39
I notice that there's a (new?) setting

Messages>Send as SMS

which for me is off after the update. The description is, "Send as SMS when iMessage is unavailable".
post #17 of 39

Have experienced a strange aside to this issue.  In recent days I got a string of iMessages and replies from a strange number in the UK - I am located in Ireland.  I decided just to delete them rather than reply in case they contained some form of malware (not sure if my iPhone could be "infected' in this way.  Anyway messages have ceased in last 48 hours.

post #18 of 39
Settings>general>reset network. Viola!... iPhone 5 anyway... Courtesy of AT&T.
My first issue ever with iPhone messaging since iPhone 3s.
Of course I messaging is a recent addition
post #19 of 39
Just do a hard reset holding down both the home button and the power button. That fixes it for a while until it happens again. I noticed other little things that's are going a little haywire. Returning to the home screen involuntarily whether your in an app or on the internet occurs infrequently. There are bugs that need to be addressed but I LOVE the the iOS anyway. It's so smooth and slick. Hope this helps.
post #20 of 39
Quote:
Originally Posted by Masteric View Post

A simple reboot worked for me, my wife, and a coworker.

This worked for me as well.
post #21 of 39
i havent had any issues at all with the ios7,
guess i lucky!
post #22 of 39

I solved it by logging out of iMessage on affected devices, and logging back in. It's more than temporary, it seems a permanent fix. 

 

To logout:

 

Settings -> Messages -> Send & Receive

 

Tap on Apple ID: [your Apple ID]

 

Choose logout. Then log back in.

 

It will reactivate your iMessage account, and *I think* issue a new token (iOS 7 token?) that should solve send/receive errors.

post #23 of 39

I was having this problem and assumed it was service related.  I turned on Airplane Mode, then turned it off to reset connections.  Haven't had the problem since.

post #24 of 39
iTunes App on My wife's 4s crashes upon opening. Reboot fixed the iMessage problem on my 5, but didn't fix her iTunes.
A.k.a. AppleHead on other forums.
Reply
A.k.a. AppleHead on other forums.
Reply
post #25 of 39
I just rebooted my iPhone 4s and, voila!
post #26 of 39

I "force quit" Messages, then rebooted my phone.  That cleared it up for me.

post #27 of 39
I had a problem with both iMessage and SMS. I reset the network settings, turned iMessage off and on, and then made sure the "send as SMS when iMessage is not available" option was turned on. No problems now.
I can only please one person per day.  Today is not your day.  Tomorrow doesn't look good either.  
Reply
I can only please one person per day.  Today is not your day.  Tomorrow doesn't look good either.  
Reply
post #28 of 39

The only iMessage error I keep getting is that it keeps letting my wife send me messages... I hate that!!!  Oh wait.. can she read this?? D'oh!

Just Kidding.  I had a message from her yesterday and when i went to reply, there was no way to bring up the keypad.  So I hit the back button thingy to go back to the list of messages, and I couldn't pick any of them to open.  Tried Siri, but it wouldn't come up.  Had to do a hard reboot.  It all seems fine now, but still, think this is a problem needing solving.

this is an iPhone 5 with the ios 7.0.2 update.

Have a fun day everyone.

Sam

post #29 of 39

I've seen this a lot the past few days, where a message to be delivered gets "stuck", as though there isn't a timeout setting or something.  Rebooting the phone does seem to fix the problem, but it's such a Microsoftian solution.  :no:

 

Also (and I may just be being daft today), did we lose the ability to delete individual texts in iOS7 Messages?

   Apple develops an improved programming language.  Google copied Java.  Everything you need to know, right there.

 

    AT&T believes their LTE coverage is adequate

Reply

   Apple develops an improved programming language.  Google copied Java.  Everything you need to know, right there.

 

    AT&T believes their LTE coverage is adequate

Reply
post #30 of 39

I have this issue on my iPhone 4.  A reboot temporarily fixes the problem for me but reoccurs about once a day so far.

post #31 of 39
Quote:
Originally Posted by John.B View Post

I've seen this a lot the past few days, where a message to be delivered gets "stuck", as though there isn't a timeout setting or something.  Rebooting the phone does seem to fix the problem, but it's such a Microsoftian solution.  1oyvey.gif

Also (and I may just be being daft today), did we lose the ability to delete individual texts in iOS7 Messages?

Don't worry, I'm sure a fix is on its way.

Also, double tap a message, hit "more" and it will allow you to select individual messages to delete.
post #32 of 39
Quote:
Originally Posted by iaeen View Post
 
Quote:
Originally Posted by John.B View Post

Also (and I may just be being daft today), did we lose the ability to delete individual texts in iOS7 Messages?

Also, double tap a message, hit "more" and it will allow you to select individual messages to delete.

 

Thanks, iaeen!  I knew I had to be missing something!  I delete texts so infrequently, but lately I've had a few undelivered iMessage texts that lost their context after not being sent for hours (e.g. "I'm on my way") and, for the life of me, I couldn't figure out how to get rid of them!

 

8-)

   Apple develops an improved programming language.  Google copied Java.  Everything you need to know, right there.

 

    AT&T believes their LTE coverage is adequate

Reply

   Apple develops an improved programming language.  Google copied Java.  Everything you need to know, right there.

 

    AT&T believes their LTE coverage is adequate

Reply
post #33 of 39
I cannot activate my iMessage at all!
My iTunes password works perfectly for iTunes and my other devices,but when I sign in for iMessage,it says "could not sign in,check network connection and try later"
It's always this message,whenever I have wifi or 3G.
I tried Restore Network,rebooted the phone (it's an 4S),nothing works.
No one can help me,and before I restore or even erase my phone,I hope someone could help me.
Thank you.
post #34 of 39
Quote:
 Topical but off topic. I've NEVER had a problem in the past but since updating to iOS7 I cannot consistently connect my iPhone5 via wifi, and even when I do, there is a connection but no data throughput. I've tried all of the "try this" suggestions and I've even done a clean install to no avail. Any suggestions?

 

 

 

 

Reset your network settings only reboot the phone and renter your wifi id and password. that has always fixed it for me.  I had similar problems to what you describe and this helped.

post #35 of 39
Bleurg. Followed the procedure, now getting an 'error occurred upon activation' message when I try & reactivate iMessage.

Wondrous.

What with this & the terrible calendar design, I have found ios7 to be dung.
post #36 of 39
I am the apple guru in my circle. My moms iphone 5 had trouble initially and I found this fix and it worked perfectly. A friend is having trouble with iMessage due to problems with activation. It looks like she will have to wipe the phone and start over. I have wondered about the agility to select a whole page by highlighting between paragraphs like in iOS 6 but it doesn't work. I wonder if it's a bug or an omission?
post #37 of 39
"Support Communities forum members may have discovered a solution, however. Users are finding success with the following procedure: disable iMessage in Settings -> Messages, reset the iPhone's Network Settings under Settings -> General -> Reset, then reenable iMessage. The method was also reported to be successful by MacRumors on Monday."

Worked. THANK YOU!!!!!!!
post #38 of 39
Quote:
Originally Posted by kgscott86 View Post


I'm having the same issue on my iPhone 5. Never had this problem on my 4 before updating to the new os and new phone. Hopefully they fix it.

 

According to the Apple Geniuses, there is no issue with wifi connectivity. I guess they don't read their own support boards. I still can't connect to my home router while the 4 other iPhone 4S owners in the house had no problem whatsoever after updating to iOS 7.

Why does Apple bashing and trolling make people feel so good?

Reply

Why does Apple bashing and trolling make people feel so good?

Reply
post #39 of 39
I do not think that this affects a "fraction of users" (as Apple acknowledged the problem)
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: iPhone
  • iPhone owners report of iMessage failures with iOS 7, simple procedure may be temporary fix
AppleInsider › Forums › Mobile › iPhone › iPhone owners report of iMessage failures with iOS 7, simple procedure may be temporary fix