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Schools report Apple's iOS 7 breaks iPad supervision profiles - Page 3

post #81 of 84
Quote:
Originally Posted by Tallest Skil View Post
 

 

No, the bug was with not updating Configurator.

 

You have the choice. Don’t upgrade the devices, don’t upgrade Configurator.

 

That is hardly a choice. Working with Apple's Education support channel, they *instructed* us to to install the new Configurator 1.4 after 5 of our students installed iOS7 on their devices. Even though the devices are supervised with the app store removed, the students were able to instal the new iOS without any restrictions. Once iOS7 was on the supervised devices, any changes that needed to be made to the devices via the MDM we are using or via Configurator 1.3, were no longer functioning. We couldn't remove or add apps via either. We also couldn't bring the devices out of supervised mode. Strike 1.

 

Configurator doesn't give you the option to disregard new iOS versions, so as soon as iOS 7 was released, our Configurator installation saw a new version available, downloaded it and now locked us into only being able to deploy iPads with the new iOS. Contacted Apple to get a work around to have Configurator "forget" that the new iOS was out and fall back on the previous version. Apple refused to help us with that issue at all. Great. Strike 2.

 

We had to wait the 3 days it took Apple to upgrade their Configurator (gee, departments within Apple don't communicate huh?). The damage was done at this point to our test pilot of using iPads within our school. The confidence in the iPads among the students and staff has dropped considerably and it will take a while to get that back. Strike 3. 

post #82 of 84
Quote:
Originally Posted by Digitaldizza View Post

[post ^]

You think this forum is a game? Just you wait for a bat out of hell.
I’d rather have a better product than a better price.
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I’d rather have a better product than a better price.
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post #83 of 84
Originally Posted by Digitaldizza View Post

That is hardly a choice.

 

What’s the problem you seem to have with updating your software? Sounds like that should be addressed first.

post #84 of 84
Quote:
Originally Posted by Tallest Skil View Post
 

 

What’s the problem you seem to have with updating your software? Sounds like that should be addressed first.

 

Being in IT, just because a new version of some software comes out, doesn't mean that you should run out at install it. For starters, our MDM solution was not immediately iOS7 compatible and we were warned ahead of time by the MDM vendor that installing iOS7 would break things deployed by the MDM. Secondly, not all of the apps deployed out to the devices were going to be 100% compatible with the new iOS version. Thirdly, since the app store has been disabled on the devices per a configuration profile, we could not push out any updated apps to the devices, which meant having to touch 500+ iPads to just update the apps.

 

Based on your questions to me, I'd assume that you do not work in IT or any capacity close to that.

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