or Connect
AppleInsider › Forums › Mobile › iPhone › iOS 7 update brings more Wi-Fi issues for some iPhone 4S owners
New Posts  All Forums:Forum Nav:

iOS 7 update brings more Wi-Fi issues for some iPhone 4S owners - Page 2

post #41 of 102
Quote:
Originally Posted by hillstones View Post

I see that you have no proof or explanation to your alleged reasons for the Wi-Fi greying out, but if you research other sites, they have confirmed it is a hardware failure with the Wi-Fi chip, not batteries, SIM cards, firmware or software causing the Wi-Fi chip to become disabled.

Many have fixed the problem by re-working the solder on the Wi-Fi chip, or heating up the iPhone with a hair dryer.
http://www.ifixit.com/Answers/View/135053/WiFi+Greyed+out+iOS+6.1.3

Apple's advice is to reset the network settings.  When that doesn't work, restore the iPhone.  When that doesn't work, contact Apple so they can tell you it is a hardware failure.  The majority that have the problem also confirm software reset and restore does not work.
http://support.apple.com/kb/ts1559


I don't need to present evidence. I was simply pointing out that just because it didn't fix your problem doesn't mean the info to set up as new wasn't helpful to others. You seem to think only on thing could possibly cause an issue. I repair iPhones and am an ios certified technician. I know what I am talking. about because I have repaired hundreds of them. How many have you repaired?
post #42 of 102
My wife and I both have a 4s.
We both upgraded to iOS 7.0.2.
BOTH NOW FAIL WIFI.
Just random, right? You tell me the odds.
post #43 of 102

I Have iPhone 4s and WiFi was working fine only had the phone for under a year, Got it from o2, until 3 days ago i started experiencing grayed wifi i done restore and all that still wifi isn't working it just goes "gprs" and why are people commenting saying they dont have this problem and that its a bad batch, trust me if you experience greyed out wifi you wont be happy if we knew that apple were trying to fix the problem i would feel happier. but as far as i know apple. haven't said anything about this problem 

post #44 of 102
Quote:
Originally Posted by hillstones View Post

You really have no idea what you are talking about.  Did you know there was a small amount of iPhone 4s that had bad proximity sensors?  Did you know there was a small amount of iPhone 5s that had cameras that could not focus correctly?  Now there are iPhone 5Ss that have bad gyroscopes.  AppleInsider did not bother to report on the bad gyroscopes, but many others did, with proof.

http://gizmodo.com/the-iphone-5s-motion-sensors-are-totally-screwed-up-1440286727

U linked to gizmo? Yeah, they don't have an agenda.
post #45 of 102
Quote:
Originally Posted by brettyboo View Post

My wife and I both have a 4s.
We both upgraded to iOS 7.0.2.
BOTH NOW FAIL WIFI.
Just random, right? You tell me the odds.

The odds of everyones' significant other also has this problem wouldn't tell me anything, no. With tech, this could be anything. A bad batch or whatever. If enough people have this problem we know companies address the issue, Apple included.
Quote:
Originally Posted by walkersean14 View Post

I Have iPhone 4s and WiFi was working fine only had the phone for under a year, Got it from o2, until 3 days ago i started experiencing grayed wifi i done restore and all that still wifi isn't working it just goes "gprs" and why are people commenting saying they dont have this problem and that its a bad batch, trust me if you experience greyed out wifi you wont be happy if we knew that apple were trying to fix the problem i would feel happier. but as far as i know apple. haven't said anything about this problem

Normally they don't, only on rare occasions, like the crowd-sourced tracking thing causing Steve to write a public letter. But no, normally they release bug fixing software updates, and summarize what is being addressed, and that summery is just that, a summery.
Quote:
Originally Posted by jungmark View Post

Quote:
Originally Posted by hillstones View Post

You really have no idea what you are talking about.  Did you know there was a small amount of iPhone 4s that had bad proximity sensors?  Did you know there was a small amount of iPhone 5s that had cameras that could not focus correctly?  Now there are iPhone 5Ss that have bad gyroscopes.  AppleInsider did not bother to report on the bad gyroscopes, but many others did, with proof.

http://gizmodo.com/the-iphone-5s-motion-sensors-are-totally-screwed-up-1440286727

U linked to gizmo? Yeah, they don't have an agenda.

They're still in business? I wonder for what purpose?
Quote:
Originally Posted by Hazy11 View Post

Bullshit

No idea what you're referring to, so can't welcome you to the forum, as you're not contributing.
How to enter the Apple logo  on iOS:
/Settings/Keyboard/Shortcut and paste in  which you copied from an email draft or a note. Screendump
Reply
How to enter the Apple logo  on iOS:
/Settings/Keyboard/Shortcut and paste in  which you copied from an email draft or a note. Screendump
Reply
post #46 of 102
Ok i will reply to this - quite frankly I am over the whole affair, and this has badly damaged my relationship with Apple.
I have struggled with the wifi issue for over two weeks, i believe the OS is actually screwing the phone up, as it got frozen in airplane mode just now.
IF I CAN REITERATE UP UNTIL I UPDATED THE IOS I HAD NO ISSUE WITH THIS HANDSET!

First contact with "Applecare" i got the standard company line that an out of warranty phone meant that I would have to pay $200NZ to be supplied a refurbished handset. No amount of arguing could change that.
Yesterday on my day off I had to spend nearly 2 hours on the phone battling applecare again. They will now supply me with a phone for free, HOWEVER since there is no Apple Store in New Zealand I have to send the handset off and be without one for probably 2 weeks. OR have $750 frozen on my credit card while they send me another handset. And then once they receive the faulty one back they release the funds.
Luckily I am travelling to Sydney Australia next week, where there are Apple Stores, And i will book an "appointment" although from what I read these are touch and go as well.
So I will have to waste precious time on a business trip to Australia to fix an issue created by Apple.

At the moment I don't know if I would buy another Apple product ever again, this has been so badly handled - right from the lack of accountability from Apple for their product.

SHAME ON YOU APPLE
post #47 of 102
Ok i will reply to this - quite frankly I am over the whole affair, and this has badly damaged my relationship with Apple.
I have struggled with the wifi issue for over two weeks, i believe the OS is actually screwing the phone up, as it got frozen in airplane mode just now.
IF I CAN REITERATE UP UNTIL I UPDATED THE IOS I HAD NO ISSUE WITH THIS HANDSET!

First contact with "Applecare" i got the standard company line that an out of warranty phone meant that I would have to pay $200NZ to be supplied a refurbished handset. No amount of arguing could change that.
Yesterday on my day off I had to spend nearly 2 hours on the phone battling applecare again. They will now supply me with a phone for free, HOWEVER since there is no Apple Store in New Zealand I have to send the handset off and be without one for probably 2 weeks. OR have $750 frozen on my credit card while they send me another handset. And then once they receive the faulty one back they release the funds.
Luckily I am travelling to Sydney Australia next week, where there are Apple Stores, And i will book an "appointment" although from what I read these are touch and go as well.
So I will have to waste precious time on a business trip to Australia to fix an issue created by Apple.

At the moment I don't know if I would buy another Apple product ever again, this has been so badly handled - right from the lack of accountability from Apple for their product.

SHAME ON YOU APPLE
post #48 of 102
Ok i will reply to this - quite frankly I am over the whole affair, and this has badly damaged my relationship with Apple.
I have struggled with the wifi issue for over two weeks, i believe the OS is actually screwing the phone up, as it got frozen in airplane mode just now.
IF I CAN REITERATE UP UNTIL I UPDATED THE IOS I HAD NO ISSUE WITH THIS HANDSET!

First contact with "Applecare" i got the standard company line that an out of warranty phone meant that I would have to pay $200NZ to be supplied a refurbished handset. No amount of arguing could change that.
Yesterday on my day off I had to spend nearly 2 hours on the phone battling applecare again. They will now supply me with a phone for free, HOWEVER since there is no Apple Store in New Zealand I have to send the handset off and be without one for probably 2 weeks. OR have $750 frozen on my credit card while they send me another handset. And then once they receive the faulty one back they release the funds.
Luckily I am travelling to Sydney Australia next week, where there are Apple Stores, And i will book an "appointment" although from what I read these are touch and go as well.
So I will have to waste precious time on a business trip to Australia to fix an issue created by Apple.

At the moment I don't know if I would buy another Apple product ever again, this has been so badly handled - right from the lack of accountability from Apple for their product.

SHAME ON YOU APPLE
post #49 of 102
Originally Posted by Hazy11 View Post
First contact with "Applecare" i got the standard company line that an out of warranty phone meant that I would have to pay $200NZ to be supplied a refurbished handset. No amount of arguing could change that.

 

Nor should it, really.

 
At the moment I don't know if I would buy another Apple product ever again, this has been so badly handled - right from the lack of accountability from Apple for their product.

SHAME ON YOU APPLE

 

Good for you, buy Android trash.

Originally Posted by Slurpy

There's just a TINY chance that Apple will also be able to figure out payments. Oh wait, they did already… …and you’re already f*ed.

 

Reply

Originally Posted by Slurpy

There's just a TINY chance that Apple will also be able to figure out payments. Oh wait, they did already… …and you’re already f*ed.

 

Reply
post #50 of 102
I see that you have over 12000 posts in Apple insider - so what do you have to say for this debacle? You are obviously a company drone for Apple.
When will you get it in your head that Apple have caused massive inconvenience with this issue?

Come on admit it - Apple have screwed up!

And when will you admit that it is a IOS that has caused an outage with a perfectly good peice of hardware?

This alone makes it an Apple problem

FIX THE PROBLEM NOW I AM FED UP WITH THIS PROBLEM!!!!
post #51 of 102
Originally Posted by Hazy11 View Post
I see that you have over 12000 posts

 

That’s one of the only factual statements in this post.

 
When will you get it in your head that Apple have caused massive inconvenience with this issue?

 

When you get it in your head that it’s not a “massive inconvenience”, perhaps.

 
Come on admit it - Apple have screwed up!

 

That’s entirely possible. As it’s obviously a software issue, 7.0.3 will very well fix it.

 
This alone makes it an Apple problem

 

As it’s a problem of Apple software on Apple hardware, I can’t imagine anyone claiming otherwise.

Originally Posted by Slurpy

There's just a TINY chance that Apple will also be able to figure out payments. Oh wait, they did already… …and you’re already f*ed.

 

Reply

Originally Posted by Slurpy

There's just a TINY chance that Apple will also be able to figure out payments. Oh wait, they did already… …and you’re already f*ed.

 

Reply
post #52 of 102
Quote:
Originally Posted by Tallest Skil View Post

That’s one of the only factual statements in this post.

As said earlier I am over the whole issue

When you get it in your head that it’s not a “massive inconvenience”, perhaps.

this is a massive inconvenience as I have better things that need to be done


That’s entirely possible. As it’s obviously a software issue, 7.0.3 will very well fix it.

As it’s a problem of Apple software on Apple hardware, I can’t imagine anyone claiming otherwise.

OH - so you now admit its the OS and not the hardware? And as for Apple taking ownership they have not yet.
post #53 of 102
Originally Posted by Hazy11 View Post
OH - so you now admit its the OS and not the hardware?

 

I never previously admitted anything either way. It’s obviously the new software, as this didn’t happen to you with older software.

Originally Posted by Slurpy

There's just a TINY chance that Apple will also be able to figure out payments. Oh wait, they did already… …and you’re already f*ed.

 

Reply

Originally Posted by Slurpy

There's just a TINY chance that Apple will also be able to figure out payments. Oh wait, they did already… …and you’re already f*ed.

 

Reply
post #54 of 102
No problem with my 4S.
post #55 of 102
I worked at Apple for years and having wifi/bluetooth greyed out after updating was liquid damage 90% of the time. I couldn't tell you why the issue occurred after updating but a common factor with almost all devices seemed to be prior liquid damage. For the ones that didn't have liquid damage a DFU restore usually fixed the issue, and it was very rarely something that required a device replacement (liquid damaged devices excluded). This is going all the way back to iOS 5.
post #56 of 102
Quote:
Originally Posted by Hazy11 View Post

And as for Apple taking ownership they have not yet.

And they shouldn't if you post stuff like this on their forum:
Quote:
Hi Mate

I too have been struggling with this issue. I am located in New Zealand, and we have no Apple store here. I spent an hour and a half on the phone to their "applecare" call centre and got disconnected at one stage which required me to call back.
Each time i have spoken to them i got connected to a different country (it seems like)

The first time earlier in the week the Apple rep insisted i was out of warranty, the issue was my fault, and it would cost over $200 NZ dollars to fix.

Today on my marathon phone call i got them to the point where they would replace my phone for free, which is 154 days out of warranty. HOWEVER - it was either send the handset to them via courier, and they would send me back a replacement handset (my cost for courier and a two week turn around)
or "express" replacement where they send me the phone first and i send them back the handset, my cost for return courier - and they put $750NZ block on my credit card until they receive the faulty iPhone back.

My card didn't have enough funds on it to do this, and i don't want to extend my credit limit for this.

Luckily i am travelling to Sydney next week and will try to make an "appointment" with one of their applecare people.
How other people who don't have access to an Apple store I dont know, and Im ****** that I will have to spend precious time on an overseas trip doing this.

I actually am totally over apple and their customer service now, the very fact that this is a work phone makes it critical for me to operate, and i cant live on 3G all the time. And i cant be without it full stop.

I cant trust them now, and am reluctant to "upgrade" software on my other devices, which are also showing options for IOS 7.0.2
How to enter the Apple logo  on iOS:
/Settings/Keyboard/Shortcut and paste in  which you copied from an email draft or a note. Screendump
Reply
How to enter the Apple logo  on iOS:
/Settings/Keyboard/Shortcut and paste in  which you copied from an email draft or a note. Screendump
Reply
post #57 of 102
Quote:
Originally Posted by Hazy11 View Post

Ok i will reply to this - quite frankly I am over the whole affair, and this has badly damaged my relationship with Apple.
I have struggled with the wifi issue for over two weeks, i believe the OS is actually screwing the phone up, as it got frozen in airplane mode just now.
IF I CAN REITERATE UP UNTIL I UPDATED THE IOS I HAD NO ISSUE WITH THIS HANDSET!

First contact with "Applecare" i got the standard company line that an out of warranty phone meant that I would have to pay $200NZ to be supplied a refurbished handset. No amount of arguing could change that.
Yesterday on my day off I had to spend nearly 2 hours on the phone battling applecare again. They will now supply me with a phone for free, HOWEVER since there is no Apple Store in New Zealand I have to send the handset off and be without one for probably 2 weeks. OR have $750 frozen on my credit card while they send me another handset. And then once they receive the faulty one back they release the funds.
Luckily I am travelling to Sydney Australia next week, where there are Apple Stores, And i will book an "appointment" although from what I read these are touch and go as well.
So I will have to waste precious time on a business trip to Australia to fix an issue created by Apple.

At the moment I don't know if I would buy another Apple product ever again, this has been so badly handled - right from the lack of accountability from Apple for their product.

SHAME ON YOU APPLE


So let me get this straight, your phone is out of warranty and Apple wants to replace your device for free and you still shame Apple? First off, Apple has no obligation to replace your out of warranty device at no cost. Secondly, apple didn't create this issue. If you read the TOS before updating you would see that Apple cautions updating can strain the hardware. The wifi card simply failed. A warranty is a guarantee that the product will last as long as the warranty and if anything goes wrong the company will make it right. If you have AppleCare you have more time than the standard one year. The fact they want to replace it for free at all is a surprise to me and above and beyond what they should do for you. As to your issue with getting the device, it's a free replacement. You can't expect apple to give you a replacement on good faith that you didn't lie about the physical condition of the phone, tampered with it to void the warranty, or might not even mail back the bad phone. I think you made out and yet you still complain? Good luck getting a free replacement from any other phone manufacturer out of warranty. Grow up
post #58 of 102

I have the same issue with 4s.  It is true it is a hardware problem....caused by a software problem.  I can fry my motherboard by overclocking it too.  I almost got the applecare jackass to agree on a chat...but no luck.  Apple is not offering anything over the phone...any examples on the web are rare.  The protocol is to send you to a nearby store to validate the issue.  They told me to see sprint(my carrier) first, i asked why and they said he was reading the protocol sheet....literally.

 

 My neighbor had luck on telling it was a battery issue and got a refirb for 85 bucks(evidently they dont replace batteries?)  I am trying that in the afternoon. I realize these things can happen, but I would just never had updated to ios7.  

 

Apple lost a great customer(4 ipads, 3 apple tv, 3 iphones, macbook air and imac.)  I have now had 2 bad experiences, one I was in warranty and they had to get manager approval for a known issue with a $3 cable.

I'm going to android (sigh) on my next swap.  

Maybe not in a week, but sooner or later Apple will be Blackberry.  Rotten fruit.

post #59 of 102
Originally Posted by Doneonce View Post

Apple lost a great customer

 

Later. No one cares.

Originally Posted by Slurpy

There's just a TINY chance that Apple will also be able to figure out payments. Oh wait, they did already… …and you’re already f*ed.

 

Reply

Originally Posted by Slurpy

There's just a TINY chance that Apple will also be able to figure out payments. Oh wait, they did already… …and you’re already f*ed.

 

Reply
post #60 of 102
Quote:
Originally Posted by Doneonce View Post

Apple lost a great customer(4 ipads, 3 apple tv, 3 iphones, macbook air and imac.)  I have now had 2 bad experiences, one I was in warranty and they had to get manager approval for a known issue with a $3 cable.
I'm going to android (sigh) on my next swap.  
Maybe not in a week, but sooner or later Apple will be Blackberry.  Rotten fruit.

Good luck with Android. You'll be back.
post #61 of 102

My wife's phone is doing the exact same thing. iPhone 4s 64G and soon as ios7 was installed the battery life has gone down the drain (yes I did all the suggested fixes to cut down on the battery drain), but the battery just drains for no reason. It was at 100% this afternoon and now it is at 23% and the phone has been sitting on the dresser not doing anything. Also the Wifi is greyed out. The phone is mint and has always been in an otter box. I am not going to try to freeze or heat my phone, it is clearly something with the update to ios 7. My wife was so mad about the battery thinking it wa apples way of making people ugrade to a new phone, she went out and bought a Galaxy S4. I am also due for an upgrade and was looking at the 5S, but if Apple is not going to do anything about this, I amy also look to another manufacturer as well after having an 3S, 4 and 2 4S's, 2 ipods, itouch, etc (10 apple devices over the last 4-5 years).

post #62 of 102
Quote:
Originally Posted by hillstones View Post
 

Since most of you commenting don't have this problem, and have never seen it, you don't understand the issue.  It is not a software problem, it is a hardware-fault.  I have my sister's 4S, which is out of warranty, with the greyed out Wi-Fi.  Apple would not replace the phone since the one year warranty expired.  She bought a new iPhone using her son's upgrade eligibility when Apple said her only option was to pay $199 for another 4S.

 

The problem started after installing iOS 6, so the issue has been around long before iOS 7.  The problem is the Wi-Fi chip overheating and becoming disabled.  Bluetooth continues to work, but you cannot turn on Wi-Fi.  Some have found a temporary fix by freezing the iPhone, but that is only temporary.  The Wi-Fi will fail again.  Freezing did not work with my sister's 4S.  Many have found the solution to be using a heat gun to heat the solder joints around the chip and let them cool again to re-seat the chip on the logic board.  It is a process known as "re-working" the solder.  A small percentage of 4S' have this problem.  So not enough iPhones are affected for Apple to issue an extended warranty, unfortunately.

 

I restored iOS 6 and upgraded and restored using iOS 7, but the Wi-Fi is still greyed out.  An interesting bug is in iOS 7.  Control Center allows you to turn on Wi-Fi even though the chip is disabled.  It doesn't really turn Wi-Fi on.  When you go into settings, the Wi-Fi is still greyed out even though Control Center indicates it is on.  Apple wouldn't think to troubleshoot this bug since they are not testing it on broken iPhone 4S'.

 

If you have a 4S still under warranty with the problem, then Apple will replace it, obviously.  Many have 4Ss that are out of warranty, but still under contract, so they are stuck in a bind.  I need to buy an iPhone screwdriver kit so I could try to re-work the solder to restore the Wi-Fi. So far, my 4S is over a year old and the Wi-Fi still works.  I bought it July 2012, so hopefully first run 4S' had the problem, and not the later manufactured models.

Then the title of the entire thread is wrong correct?

 

 

Yet how does a hardware issue "start" with a  software change?  ii.e.: "The problem started after installing iOS 6, so the issue has been around long before iOS 7." I'd suggest that a problem that starts after a software change is, more than likely, related to that software change.... 

post #63 of 102
I read somewhere that it was indeed a hardware problem, the LSI, now greying out the WiFi setting after upgrading to 7...
How to enter the Apple logo  on iOS:
/Settings/Keyboard/Shortcut and paste in  which you copied from an email draft or a note. Screendump
Reply
How to enter the Apple logo  on iOS:
/Settings/Keyboard/Shortcut and paste in  which you copied from an email draft or a note. Screendump
Reply
post #64 of 102

I have had this iPhone 4S since October 2012. I bought it with it's original iOS 5 and upgraded to iOS 6 having no problems. The button for the wifi button didn't grey out until I updated to iOS 7. This means that this is not a hardware problem, because the phone was perfectly fine with the previous two iOS updates. Now I can't even turn my wifi on, having to use my 4G every day even though my home internet is faster I don't have the option to be able to use it. I hope the next update iOS 7.0.3 would fix this issue, I really hope to stick with the Apple company because I personally love iPhones more than the Samsung Galaxy phones. Apple please do your best and help us!


Edited by Xyniss - 11/16/13 at 10:27pm
post #65 of 102

Well, I guess I'm one of the UNLUCKY ones! 

My 4S - only a year and 7 months old, worked great. Before...the update. My husband warned me to never update my phone since he has had 2 iPhone's that have had problems after the update, but that stupid little "1" that stays on my phone unless I update gets me every time. 

 

First few days - my phone was fine. Then, the battery started wearing down. I read every blog from here to Nigeria to find out how to fix it. I turned off everything I could.

 

Then, no wifi. Completely greyed out. Again, read every blog, restored to factory settings, lost everything. Finally, I apple-chatted. They told me I had to bring it into the Genius bar.

 

I brought it into the Genius bar in Mission Viejo, CA. They ran a diagnostic test and the girl told me this:

 

"I'm sorry. When you updated your software it seems to have broken the hardware in your phone that runs the wifi. The only thing I can offer you, since your warranty ran out, is another refurbished phone for $199." 

 

So you want me to pay $199 for a refurbished phone. When the Apple software that I downloaded (with no discretion that it could ruin my 4S, even though I probably should have already known) broke my hardware. 

 

There you go. So now, my iPhone has NO apps, I can't check email, I can't play my spotify, iTunes radio, etc. because they all eat up too much data. 

 

Basically you could give me my old 1996 Nokia phone and I'd be happy. 

 

Apple, I just want to give you the biggest middle finger and CUSS WORDS I possibly can. 

post #66 of 102
Quote:
Originally Posted by MegsMore View Post
 

Well, I guess I'm one of the UNLUCKY ones! 

My 4S - only a year and 7 months old, worked great. Before...the update. My husband warned me to never update my phone since he has had 2 iPhone's that have had problems after the update, but that stupid little "1" that stays on my phone unless I update gets me every time. 

 

First few days - my phone was fine. Then, the battery started wearing down. I read every blog from here to Nigeria to find out how to fix it. I turned off everything I could.

 

Then, no wifi. Completely greyed out. Again, read every blog, restored to factory settings, lost everything. Finally, I apple-chatted. They told me I had to bring it into the Genius bar.

 

I brought it into the Genius bar in Mission Viejo, CA. They ran a diagnostic test and the girl told me this:

 

"I'm sorry. When you updated your software it seems to have broken the hardware in your phone that runs the wifi. The only thing I can offer you, since your warranty ran out, is another refurbished phone for $199." 

 

So you want me to pay $199 for a refurbished phone. When the Apple software that I downloaded (with no discretion that it could ruin my 4S, even though I probably should have already known) broke my hardware. 

 

There you go. So now, my iPhone has NO apps, I can't check email, I can't play my spotify, iTunes radio, etc. because they all eat up too much data. 

 

Basically you could give me my old 1996 Nokia phone and I'd be happy. 

 

Apple, I just want to give you the biggest middle finger and CUSS WORDS I possibly can. 

"NO apps"? That's just not possible, run that cable back to your computer and sync the thing and all your apps will be restored (is the backed up image on that machine perhaps iOS 6?), no functioning WiFi needed.OR authorize another computer to your account: connect via iTunes, get your purchased apps off of Apple and sync with that computer. All your apps are recorded with your Apple account: they are always available for redownload.

 

But I'd still want a second opinion, software can mess up, but permanently damage hardware? That I'm skeptical about.

post #67 of 102

Let me clarify - I can get apps - but to use the ones I like to use - would eat up my data plan. I like to run my music apps, etc. at home over WiFi or at work. If I ran them now it eats up too much of my data plan and I keep having to pay overages.

 

I have gone to two Genius Bars now - Mission Viejo and Irvine Spectrum - both have said the same thing. The only thing I can do is to purchase another phone, and that is after they have run the diagnostics. The software isn't made for the 4S, its for the 5. Supposedly this happens if your hardware is on the verge of breaking, so the update sends it over the edge. 

 

Not sure how I like that answer since I never had  an issue with my phone before. But I have to take it. 

post #68 of 102
Quote:
Originally Posted by MegsMore View Post
 

Let me clarify - I can get apps - but to use the ones I like to use - would eat up my data plan. I like to run my music apps, etc. at home over WiFi or at work. If I ran them now it eats up too much of my data plan and I keep having to pay overages.

 

I have gone to two Genius Bars now - Mission Viejo and Irvine Spectrum - both have said the same thing. The only thing I can do is to purchase another phone, and that is after they have run the diagnostics. The software isn't made for the 4S, its for the 5. Supposedly this happens if your hardware is on the verge of breaking, so the update sends it over the edge. 

 

Not sure how I like that answer since I never had  an issue with my phone before. But I have to take it. 

Well one test you can do to verify that the hardware has an issue is downgrade to iOS 6. if that leaves the WiFi disabled then you know rather than taking anyone's word for it. OTOH maybe it comes back with the more compatible OS? At this point you might not have anything to lose... there's instructions in another thread. Post 82 of the thread on the person suing Tim Cook.

post #69 of 102

My daughters 4S was having wifi issues while on IOS 6.1.2. It was disconnecting and greying out, but could get it back on by turning airplane mode on and off.  We talked with an Apple employee in a Mac store at our mall about it and they told us to wait and upgrade to IOS7, so we did. Now with IOS7 and then 7.2 installed the wifi problem is worse and wifi will not turn on at all. We restored and it fixed the problem for about 15 mins then her phone would go black and the only way to get it to turn on was by holding the power and home button for a reboot. After the reboot the wifi is greyed out. Tried restore again as new phone and didn't restore any of her backup back to the phone. Wifi turned on, waited a while and then bam, black screen again with the same result. I read to go into general/about/diagnostics & usage to see if there is a panic.plisk and if there is, it is a hardware issue.. Low and behold we had a panic.plist there. We are taking it in to the Apple Genius bar later today to have it replaced. Luckily we are still under warranty and hope this will solve the problem, because she has to use the data we all share and it has caused overages that are costing us. I will report back later with the Apple Genius results.

post #70 of 102

UPDATE: Went to the Apple store and explained our problem and when the tech looked at the phone the wifi worked. Of course it made us look bad. She said all they can do is make notes about the problem and if it happens again they can do more.. She said never heard of the problem where the wifi was breaking in the soder. I said no, it will happen again in about 10 mins.. I asked for the manager and he went in back to do a diagnostic check and came back and said he would exchange it out, but didn't find a problem. As we were waiting for the replacement, it happened, then phone went black, rebooted and the wifi greyed out. I was sure to point it out to the manager for good measure. They didn't have one in stock and sent me to another apple store to pick it up. Funny, the tech we explained the problem to at the other store said that the wifi was breaking on the 4S's and new exactly what the problem was and called it a hardware problem.. So far the replacement is working flawlessly. I do want to give kuddos to the manager who believed me and offered a replacement to make me happy when he didn't have to.

post #71 of 102
Quote:
Originally Posted by pdxmatts View Post

I do want to give kuddos to the manager who believed me and offered a replacement to make me happy when he didn't have to.

How can this be? This is not possible, a free phone: the poster right above you says Apple isn't like this. At all ¡
How to enter the Apple logo  on iOS:
/Settings/Keyboard/Shortcut and paste in  which you copied from an email draft or a note. Screendump
Reply
How to enter the Apple logo  on iOS:
/Settings/Keyboard/Shortcut and paste in  which you copied from an email draft or a note. Screendump
Reply
post #72 of 102
Quote:
Originally Posted by PhilBoogie View Post


How can this be? This is not possible, a free phone: the poster right above you says Apple isn't like this. At all ¡

I don't agree with the poster above. Apple did there best to help me. I was still under warranty and they took care of it..

post #73 of 102
Quote:
Originally Posted by pdxmatts View Post

Quote:
Originally Posted by PhilBoogie View Post

How can this be? This is not possible, a free phone: the poster right above you says Apple isn't like this. At all ¡
I don't agree with the poster above. Apple did there best to help me. I was still under warranty and they took care of it..

Neither do I; hence the Inverted question and exclamation marks

Enjoy your new phone. And welcome to the forum.
How to enter the Apple logo  on iOS:
/Settings/Keyboard/Shortcut and paste in  which you copied from an email draft or a note. Screendump
Reply
How to enter the Apple logo  on iOS:
/Settings/Keyboard/Shortcut and paste in  which you copied from an email draft or a note. Screendump
Reply
post #74 of 102
Quote:
Originally Posted by PhilBoogie View Post


Neither do I; hence the Inverted question and exclamation marks

Enjoy your new phone. And welcome to the forum.

Thank you and I knew what you meant ;)

post #75 of 102
Originally Posted by DefectingApple
[post]

 

Shut up and go away, moron.

Originally Posted by Slurpy

There's just a TINY chance that Apple will also be able to figure out payments. Oh wait, they did already… …and you’re already f*ed.

 

Reply

Originally Posted by Slurpy

There's just a TINY chance that Apple will also be able to figure out payments. Oh wait, they did already… …and you’re already f*ed.

 

Reply
post #76 of 102

Update to mine: now the side buttons don't work and I get no volume whatsoever on my phone. :)

 

It worked on Saturday just fine. Then Sunday, I went to watch a video on YouTube - no sound. Then I went to watch a video I recorded Saturday night - no sound. 

When I press the up and down volume buttons, nothing appears on the screen (as to raise or lower the volume). 

I reset, restored, re-did everything that everyone always tells me to do. 

 

So I guess since my hardware is broken (hence the wifi) now the volume is gone too. 

 

Its actually starting to be fairly funny and makes a good betting game: which thing will break next? 

post #77 of 102
Quote:
Originally Posted by MegsMore View Post

which thing will break next?

For your sake the phone itself!
How to enter the Apple logo  on iOS:
/Settings/Keyboard/Shortcut and paste in  which you copied from an email draft or a note. Screendump
Reply
How to enter the Apple logo  on iOS:
/Settings/Keyboard/Shortcut and paste in  which you copied from an email draft or a note. Screendump
Reply
post #78 of 102
Quote:
Originally Posted by MegsMore View Post
 

Update to mine: now the side buttons don't work and I get no volume whatsoever on my phone. :)

 

It worked on Saturday just fine. Then Sunday, I went to watch a video on YouTube - no sound. Then I went to watch a video I recorded Saturday night - no sound. 

When I press the up and down volume buttons, nothing appears on the screen (as to raise or lower the volume). 

I reset, restored, re-did everything that everyone always tells me to do. 

 

So I guess since my hardware is broken (hence the wifi) now the volume is gone too. 

 

Its actually starting to be fairly funny and makes a good betting game: which thing will break next? 

Have you put iOS 6 back on it? Oh and don'ty retore from your backup on your computer as that's where the corrupt code would be stored from previous backups if a corrupt OS is part of the problem.

post #79 of 102

You were right because it just turned black on me and its no more! I can't get it to do anything. Its just black. There was a real progression of warning signs there I guess! 

post #80 of 102
Quote:
Originally Posted by MegsMore View Post
 

You were right because it just turned black on me and its no more! I can't get it to do anything. Its just black. There was a real progression of warning signs there I guess! 

Ah that's too bad. I hated when my new iPhone 5 bricked on me: odd how used to the convenience I'd become.

New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: iPhone
AppleInsider › Forums › Mobile › iPhone › iOS 7 update brings more Wi-Fi issues for some iPhone 4S owners