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USA Today prints contemptuous trashing of Apple's latest iOS 7 release

post #1 of 194
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A major U.S. newspaper has compiled a scathing dismissal of iOS 7 as Apple's "most troubled," although it provided no actual metrics of the issues or a comparison of the release's reported problems to those seen in previous versions.



The report by Scott Martin and Alistair Barr, writing for USA Today, described Apple's iOS 7 as "fast becoming its most troubled mobile operating system update," under a headline "Apple loses some of its magic touch with iOS 7."

The report alluded to reports of a "list of bugs and flaws" in the company's support discussion boards, but made no attempt to quantify or qualify the scope and severity any of those issues.

Instead, the story's premise relied almost entirely upon on a quote from Raluca Budiu, a senior researcher at Nielsen Norman Group, who was cited as saying, "it's Apple's most problematic operating system launch so far."

Another fact USA Today did not include: the primary source of the story, Nielsen Norman Group, is a consulting firm that counts Google, Samsung and other Android licensees among its clients, but not Apple. The source would therefore seem to have obligation to support its "problematic" claims with some sort of actual data, rather than just a personal anecdote that Budiu provided about her own experience.

iOS vs the other OS



The only comparisons Budiu offered between iOS 7 and other software launches was what the report described as "Microsoft's legendarily troubled OS upgrades, such as Vista in early 2007," adding that Budiu also said that "Microsoft's more recent Windows 8 launch was also more problematic."The primary source of the story, Nielsen Norman Group, is a consulting firm that counts Google, Samsung and other Android licensees among its clients

Unsurprisingly, Samsung and Google did not pay Nielsen Norman Group to detail the problems in Android, a more obvious comparison to make with iOS.

Nobody has attempted to quantify the "bugs per user" or "flaws per OS release" of mobile operating systems, but overall user satisfaction rankings provide some glimpse at what those figures might look like, were there some desire to report actual facts rather pen a national news article about a hunch regarding a loss of "magic."

"Apple has already released iOS 7 updates to fix some problems, including a bug that allowed people to bypass the Lock screen passcode," the report stated, without noting that, in contrast, Google hasn't even attempted to update the hundreds of millions of Android phones with serious, known security errors.

Even Google's own Android devices, such as the Nexus 7 mini-tablet, suffered for a year before getting a software fix for serious problems that rendered the device essentially unusable for large numbers of buyers.

Dustin Early of the fan site AndroidAndMe complained this summer, "I can't find one person who has been using the Nexus 7 for an extended period of time, and hasn't seen a massive downgrade in performance."

The biggest, fastest OS launch ever



Beyond consulting firms saying what they are paid to say, there's another reason why iOS 7 is making national headlines about scattered reports of bugs while Google is given a pass for rarely or not ever fixing serious, well known problems: Apple actually updates its iOS customers, hundreds of millions of them at once.

It's hard to quantify the precise impact that upgrading to iOS 7 is having for end users because it is now by far the world's largest installed mobile operating system. Additionally, a serious problem for one user might be an isolated issue. Scouring support forums or Twitter or fielding calls from consultants paid by Apple's competitors won't necessarily reflect reality.

USA Today did, in its 18th paragraph of the story on the "troubled" iOS 7, cite Apple's Trudy Miller in providing one data point for its iOS 7 article, "we are aware of an issue that affects a fraction of a percent of our iMessage users, and we will have a fix available in an upcoming software update. We apologize for any inconvenience this causes impacted users."

Apple hasn't yet updated its own statistics of iOS versions across the installed base, but according to Mixpanel, iOS 7 has reached 71 percent penetration in just 27 days, compared to last year's iOS 6, which was at 61 percent after its first month.



This summer, Flurry reported a population of 510 million active iOS devices, compared to 564 million active Android users of apps. That suggests that Apple has deployed somewhere over 360 million copies of IOS 7. In contrast, Google's latest Android 4.3 was released months before iOS 7, but the company only reports that 1.5 percent of its app-using customers have it, somewhere around 8.5 million users.

It's not surprising that there's more news about issues with Apple's latest iOS 7 because there are more than 3,000 times as many people who have installed it and are using it compared to the latest release of Android. In fact, it appears that there are already nearly as many people on iOS 7 as there are on any version of Android 4.x, which was first released two years ago.

Back then, Apple was introducing iPhone 4S and had just launched iOS 5. It has since deployed hundreds of millions of copies of two major version updates to iOS, ten minor updates and additional security patches to its customers. Google and its partners have only issued rare updates of Android to buyers of brand new devices.

This summer, Computerworld observed in regard to a major security flaw discovered among nearly all Android devices, "the slow distribution of patches in the Android ecosystem has long been criticized by both security researchers and Android users," adding, "mobile security firm Duo Security estimated last September, based on statistics gathered through its X-Ray Android vulnerability assessment app, that more than half of Android devices are vulnerable to at least one of the known Android security flaws."
post #2 of 194
It's articles like the one in USA Today that are responsible for the proliferation of this negative perception. Like many, I like iOS 7. Maybe I'm just not as whiny as some people, but it's working for me. Goodbye USA Today. FYI, your iOS App has had PLENTY of problems.
post #3 of 194
USA who? Talk about a jumbled mess of a wannabe newspaper. Why does anyone even listen to these writers. I installed it on my iPhone 5 and it's working just fine. Yes, it looks different than iOS6 but OSX looked different than OS9 and every Windows upgrade looks and works totally different from the previous one. What did they say about Microsoft's mess? Probably praised them.
post #4 of 194
I am practically an Apple household, with all combinations of iPhones, iPads, Macs etc that we have used for years. And I have used iOS since its first version. It has never been an issue for me.

Until iOS 7.

I have had more crashes & strange behaviors with iOS7 on my iPhone 5 than any other version ever. Applications just don't respond to touch and instead crash (randomly), keystroke entry freezes up or is delayed interminably and then the app crashes - the two main kinds of issues I have experienced.

So USA Today may be onto something. The only way for Apple, a great product-making company if ever there was one, to be that is for the consumer base to be honest in their observations of their shortcomings when they have them. Too much of fanboy'sm never helps. And constantly comparing iOS7 and Android and making everything relative is a disservice to both, and honestly not very helpful to the user communities.
post #5 of 194
Another Dilger hysteria piece... Big surprise.

Proud AAPL stock owner.

 

GOA

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Proud AAPL stock owner.

 

GOA

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post #6 of 194
Personally, I find USA Today's coverage of most things tech or science to be rather trashy. And then there's inconsistencies, errors, and a sea of grammar errors and typos in other articles. I have a feeling much of the content they produce is not produced from the perspective of someone endowed with accurate or well-researched information.
The true measure of a man is how he treats someone that can do him absolutely no good.
  Samuel Johnson
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The true measure of a man is how he treats someone that can do him absolutely no good.
  Samuel Johnson
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post #7 of 194
Though iOS 7 does seem like one of the buggier iOS revisions. The iMessages bug seems like one which shouldn't have made it through testing (fixed for me by resetting network settings), Siri drops the ball maybe 30% of the time for me and responds slowly in many other cases, battery life does seem to drain quickly (though in relatively recent history keeping Facebook out of the background has helped with that). A degree of this is to be expected, though, with such a major revision. It's not that big a deal, and I'm still relatively happy with the upgrade while I wait for fixes.
The true measure of a man is how he treats someone that can do him absolutely no good.
  Samuel Johnson
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The true measure of a man is how he treats someone that can do him absolutely no good.
  Samuel Johnson
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post #8 of 194
Quote:
Originally Posted by SpamSandwich View Post

Another Dilger hysteria piece... Big surprise.

And USAToday isn't?

"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
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"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
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post #9 of 194
What do you expect from USA today. It's one of the worst papers to read for any insightful, intelligent news reporting.
post #10 of 194
Quote:
Originally Posted by skalyana725 View Post

I am practically an Apple household, with all combinations of iPhones, iPads, Macs etc that we have used for years. And I have used iOS since its first version. It has never been an issue for me.

Until iOS 7.

I have had more crashes & strange behaviors with iOS7 on my iPhone 5 than any other version ever. Applications just don't respond to touch and instead crash (randomly), keystroke entry freezes up or is delayed interminably and then the app crashes - the two main kinds of issues I have experienced.

So USA Today may be onto something. The only way for Apple, a great product-making company if ever there was one, to be that is for the consumer base to be honest in their observations of their shortcomings when they have them. Too much of fanboy'sm never helps. And constantly comparing iOS7 and Android and making everything relative is a disservice to both, and honestly not very helpful to the user communities.

The OS is possibly corrupted from repeated restores from previous phones? Bad code builds up over time and I've been told the 5 is more sensitive due to it's higher performance...  A way around that is to do a "clean" restore  (not from the possibly corrupted backup copy on your computer) and then sync the phone (which doesn't install an OS just your stuff). Or I expect it might be a particular bad actor app or apps that isn't 7 compatible yet. Have to say my 5 never exhibited that behavior in general, though the Washingtonpost app would occasionally quit for a few days until it was updated. But in general amongst the 127 apps I have there was no issue.

post #11 of 194
Quote:
Originally Posted by skalyana725 View Post

I am practically an Apple household, with all combinations of iPhones, iPads, Macs etc that we have used for years. And I have used iOS since its first version. It has never been an issue for me.

Until iOS 7.

I have had more crashes & strange behaviors with iOS7 on my iPhone 5 than any other version ever. Applications just don't respond to touch and instead crash (randomly), keystroke entry freezes up or is delayed interminably and then the app crashes - the two main kinds of issues I have experienced.

So USA Today may be onto something. The only way for Apple, a great product-making company if ever there was one, to be that is for the consumer base to be honest in their observations of their shortcomings when they have them. Too much of fanboy'sm never helps. And constantly comparing iOS7 and Android and making everything relative is a disservice to both, and honestly not very helpful to the user communities.

The only thing I notice is battery life, but apple typically releases but fixes for it . Other than that, I've had any crashes or any strange behavior and I have iPhone 4 and iPad 4.
post #12 of 194

Again, the unpopular and undesirable attack Apple to gain headlines, in the hopes they will be relevant again. 

 

Sorry, you are as relevant as the ink you print with. 

post #13 of 194

Para mi iOS 7 funciona perfecto! sin ningún problema ni con las apps ni con la batería, seguramente es una campaña de desprestigio.

Creo que es el mejor sistema operativo iOS hasta la fecha. Me encanta!

post #14 of 194
Quote:
Originally Posted by SiliconTlaco View Post
 

Para mi iOS 7 funciona perfecto! sin ningún problema ni con las apps ni con la batería, seguramente es una campaña de desprestigio.

Creo que es el mejor sistema operativo iOS hasta la fecha. Me encanta!

 

iOS 7 es terriblemente lento en el iPhone 4, que es por eso que estoy aún más impaitient para mis 5 años en llegar.

 

[Traductor Google, lo siento si me mete algo hasta | Google translate, sorry if I messes anything up] 

post #15 of 194
IOs7 works very well on my iPad2 1wink.gif
post #16 of 194
Quote:
Originally Posted by skalyana725 View Post

I am practically an Apple household, with all combinations of iPhones, iPads, Macs etc that we have used for years. And I have used iOS since its first version. It has never been an issue for me.

Until iOS 7.

I have had more crashes & strange behaviors with iOS7 on my iPhone 5 than any other version ever. Applications just don't respond to touch and instead crash (randomly), keystroke entry freezes up or is delayed interminably and then the app crashes - the two main kinds of issues I have experienced.

So USA Today may be onto something. The only way for Apple, a great product-making company if ever there was one, to be that is for the consumer base to be honest in their observations of their shortcomings when they have them. Too much of fanboy'sm never helps. And constantly comparing iOS7 and Android and making everything relative is a disservice to both, and honestly not very helpful to the user communities.

IOS 7 works fine for me on new hardware. Your apps crashing might be because they haven't been updated for iOS 7 compatibility.

Daniel Swanson

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Daniel Swanson

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post #17 of 194
Quote:
Originally Posted by skalyana725 View Post

I am practically an Apple household, with all combinations of iPhones, iPads, Macs etc that we have used for years. And I have used iOS since its first version. It has never been an issue for me.

Until iOS 7.

I have had more crashes & strange behaviors with iOS7 on my iPhone 5 than any other version ever. Applications just don't respond to touch and instead crash (randomly), keystroke entry freezes up or is delayed interminably and then the app crashes - the two main kinds of issues I have experienced.

I've experienced the opposite. First, every major version of iOS from back when it was still called "iPhone OS" had issues, some serious, like locking up or burning up the battery. Most where intermittent and resolved with a reboot. It got to the point where I fully expected major releases ending in 0.0 to be not worth installing until several minor versions in. I'm planning to install iOS 7 at some point, depending on how others receive it.

If you've never had any issues with past iOS releases, then good for you. But my point in sharing my this is that while your experience seems to reinforce what USAToday claims, my experience is that Apple is no different from other OS vendors in that new major versions will have issues and these issues will be resolved. It's not apologizing for Apple; I'm saying that I've never met a perfect OS release, on any platform. Even Apple's. And holding them to that standard is unfair.

"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
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"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
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post #18 of 194
Quote:
Originally Posted by skalyana725 View Post

I am practically an Apple household, with all combinations of iPhones, iPads, Macs etc that we have used for years. And I have used iOS since its first version. It has never been an issue for me.

Until iOS 7.

I have had more crashes & strange behaviors with iOS7 on my iPhone 5 than any other version ever. Applications just don't respond to touch and instead crash (randomly), keystroke entry freezes up or is delayed interminably and then the app crashes - the two main kinds of issues I have experienced.

So USA Today may be onto something. The only way for Apple, a great product-making company if ever there was one, to be that is for the consumer base to be honest in their observations of their shortcomings when they have them. Too much of fanboy'sm never helps. And constantly comparing iOS7 and Android and making everything relative is a disservice to both, and honestly not very helpful to the user communities.

Did you do a clean fresh install when installing iOS7?  Or did you just update?  Or did you do an update and restore?

 

About 85% of the problems you are having I would bet are because you just updated and all of your old settings are in your phone from a restore.

Try this.  Restore your phone to factory in iTunes and then set it up like it is new out of the box.  Don't restore your settings with iTunes.

If you do I would bet that most of your problems go away.

My wife's iphone 5 had issues too and after doing what i suggested here almost all of her problems went away.  The only one she has now is that sometimes iMessage does not send her messages, and Apple is working on a fix right now for the next update.

post #19 of 194
All Gannett (USAT's parent) reporters and photographers last year were given iPhones or iPads running iOS 6 as part of the company's push into digital content. I'd bet many are experiencing a major smartphone OS upgrade for the first time and will feel disproportionately affected by any glitches, especially with any of the company-blessed video and photo apps.
post #20 of 194
Quote:
Originally Posted by drblank View Post


The only thing I notice is battery life, but apple typically releases but fixes for it . Other than that, I've had any crashes or any strange behavior and I have iPhone 4 and iPad 4.

I noticed that things I had long ago turned off had been by default turned back on with iOS 7 on my 5. Things like bluetooth and location services for ALL my apps. So you might check around within settings to see what's been altered.

post #21 of 194
Quote:
Originally Posted by patpatpat View Post

Meanwhile a mediocre U.S. Blogger has compiled a scathing rebuttal claiming android is frought with issues although it provided no actual metrics of the issues..........

Slow news day.

 

The article does not make any such claims. It simply presents context, citing actual issues of known severity from multiple sources (from Android fans, not Android consultants) that were not fixed for a year, in contrast to USA Today complaining that iOS 7 is both suffering from some unspecified number of problems and is getting too many updates, too often. 

post #22 of 194
This is a good example of large media companies like Gannet employing C and B talent

Go look at their linked in profiles of the authors. Weak and unremarkable. One started covering Apple (among other companies) in August

Pathetic

Windows survivor - after a long, epic and painful struggle. Very long AAPL

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Windows survivor - after a long, epic and painful struggle. Very long AAPL

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post #23 of 194
Quote:
Originally Posted by cincytee View Post

All Gannett (USAT's parent) reporters and photographers last year were given iPhones or iPads running iOS 6 as part of the company's push into digital content. I'd bet many are experiencing a major smartphone OS upgrade for the first time and will feel disproportionately affected by any glitches, especially with any of the company-blessed video and photo apps.

 

If Gannett employees experienced some specific types or numbers of problems, detailing those would have contributed to a useful report. What they printed was completely worthless. Worse than a typical fan-site blog. Embarrassing.

post #24 of 194

I have owned every model of iPhone ever made except the iPhone 5C. I always loved iOS and it got better with each new version. I hate iOS 7 because of the look. The new flat interface is terrible. Graphics are gone, everything is white. Everything looks like a cheap web interface. I love Apple but I hope Jony Ive gets a wake-up call. He's great but made a very ugly GUI. Everyone I know hates the look too. I hope Jony can correct his mistake.

Please update the AppleInsider app to function in landscape mode.

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Please update the AppleInsider app to function in landscape mode.

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post #25 of 194
Quote:
Originally Posted by woodycurmudgeon View Post

DED articles like this are really coming across as whining fanboyism and really degrade the quality of this site. Boo fucking hoo hoo, a second rate news paper ran a yellow journalism piece so the obvious best course of action: immediately write a 1500 word diatribe crying about it.

Oh the huge manitee.

 

Maybe you can outline for us what the tech media is allowed to write about. Should we all stick to paraphrasing PR and consultant reports?

You’re not getting enough of that elsewhere? I can send you some links if you’re jonesing for more paid propaganda. 

post #26 of 194
Quote:
Originally Posted by jd_in_sb View Post
 

I have owned every model of iPhone ever made except the iPhone 5C. I always loved iOS and it got better with each new version. I hate iOS 7 because of the look. The new flat interface is terrible. Graphics are gone, everything is white. Everything looks like a cheap web interface. I love Apple but I hope Jony Ive gets a wake-up call. He's great but made a very ugly GUI. Everyone I know hates the look too. I hope Jony can correct his mistake.

Love the performance improvements, didn't even notice "the look" anymore after about 3 days with my 5. Chose a darker wallpaper for the home screen and otherwise just went with it. 

 

Made a similar adjustment on my 5s and given I largely see the interior of the apps the OS "look" isn't an issue that I can tell (oh the Apple apps have a new look but the others notsomuchj). Oh and I also rearranged my apps back to the way they were. Easy enough.

 

Oh and what "everything" is "white"? Other than the background in settings I guess which is white....

post #27 of 194
Quote:
Originally Posted by ealvarez View Post

IOs7 works very well on my iPad2 1wink.gif


My iPad 2 ran like a dog turd with 7. Hope my new iPad 5 works better :\

Shut up and go away, you useless, pathetic FUDmonger - Tallest Skil
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Shut up and go away, you useless, pathetic FUDmonger - Tallest Skil
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post #28 of 194

I have not upgraded yet on my phone. iPad mini yes but haven't really gotten used to it yet. One question for those with iOS 7 on iPhone 5, is the new pass code screen as easy to operate single handed? It seems so spread out that it might require two handed input. I like the iOS 6 passcode screen because it is compact and easy to enter holding in one hand and using the thumb. Just curious how others have adapted to the new pass code layout.

Life is too short to drink bad coffee.

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Life is too short to drink bad coffee.

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post #29 of 194
Just another goddamned hit-piece. iOS7 has been no problems for me, and lots of goodness. It could use refinements, but what can't?
post #30 of 194

My only quibble with iOS 7 is the battery life. FOR ME it drains my battery much faster than it ever did on iOS . Other than that iOS 7 is a really nice update. Took a while to get used to but other than the battery life I love it.

post #31 of 194
Quote:
Originally Posted by skalyana725 View Post

I have had more crashes & strange behaviors with iOS7 on my iPhone 5 than any other version ever. Applications just don't respond to touch and instead crash (randomly), keystroke entry freezes up or is delayed interminably and then the app crashes - the two main kinds of issues I have experienced.

 

I also have an iPhone 5 and haven't seen either of these issues. Like others have said, try a factory reset on the phone - corrupt files from the previous version may be causing your problem.

Disclaimer: The things I say are merely my own personal opinion and may or may not be based on facts. At certain points in any discussion, sarcasm may ensue.
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Disclaimer: The things I say are merely my own personal opinion and may or may not be based on facts. At certain points in any discussion, sarcasm may ensue.
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post #32 of 194
It's an attempt to cheer-leading the hate on iOS 7. Shameless publishing. Not that I prefer iOS 7 over iOS 6 (look and feel) but to say it's the most troublesome without including Android is shameless.
post #33 of 194
Quote:
Originally Posted by Lord Amhran View Post

My only quibble with iOS 7 is the battery life. FOR ME it drains my battery much faster than it ever did on iOS . Other than that iOS 7 is a really nice update. Took a while to get used to but other than the battery life I love it.

You should delete some of the apps that could be the culprit and re-install. iOS 7 battery life is very fine on my iPad 2. More or less the same as iOS 6.
post #34 of 194
Quote:
Originally Posted by woodycurmudgeon View Post

DED articles like this are really coming across as whining fanboyism and really degrade the quality of this site. Boo fucking hoo hoo, a second rate news paper ran a yellow journalism piece so the obvious best course of action: immediately write a 1500 word diatribe crying about it.

Oh the huge manitee.

Well, at least you got that right. I prefer to not let them get away with it though.
post #35 of 194
Quote:
Originally Posted by mstone View Post
 

I have not upgraded yet on my phone. iPad mini yes but haven't really gotten used to it yet. One question for those with iOS 7 on iPhone 5, is the new pass code screen as easy to operate single handed? It seems so spread out that it might require two handed input. I like the iOS 6 passcode screen because it is compact and easy to enter holding in one hand and using the thumb. Just curious how others have adapted to the new pass code layout.

I've medium glove sized hands and my righthand thumb easily works the passcode keys on a iPhone 5. Maybe hit an Apple store and check out the spacing for yourself if there's one nearby?

post #36 of 194
There are two iOS 7 app problems which have yet to be fixed.

Both iBook and Kindle apps lag in handling an open book. That is, I have the app running with a book open, then switch to a different app, then come back to either iBook or Kindle. Both hang temporarily, the screen blanks, a spinner appears, then the current book page. Because both apps do this, I expect it is an iOS problem. I haven't seen a problem with the Nook app.

The second app that is having problems is GoodReader. It crashes, fairly consistently, and I have inundated the develop with the log file it generates. They are still debugging the problem.
post #37 of 194

Hope Microsoft saved those mock coffins for the iPhone. We might just need them after all. /s 

"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
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"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
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post #38 of 194
iOS 7 isn't perfect but I like it. I do have some complaints: the app/folder launching makes me nauseous and my 4S freezes every once in a while. I would factory reset but I have a G5 still (no iTunes 11).

I just don't look at the app launching.
post #39 of 194
No problems here on 4s. Couldn't imagine going back to old Safari.
post #40 of 194
Quote:
Originally Posted by MikeSmoke View Post

No problems here on 4s. Couldn't imagine going back to old Safari.

I love the edge swipe to go back/fwd.
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