Originally Posted by konqerror
I think he means supporting BYOD users. I notice when looking at people's Macs at Starbucks, a lot of users are 1 or 2 versions behind.
Which is absolutely ridiculous considering that the updates were only $20 in the past. The only people who I can understand not updating are those who might not have a high-speed connection, especially since Apple stopped issuing the OS updates on physical media. Having said that, I was in the office the other day without my Mac, but with my files and I needed to make a Keynote printout. To my shock, the Mac we have for the designer didn't have Keynote on it. So I was going to buy it just to get the printout, but it turned out he had too old an OS on his machine and Keynote wouldn't download. He didn't even realize he had an old OS.
The $20 was for the OS updates were certainly incredibly reasonable. Where this does make some sense for Apple is that if they can get the majority (or virtually all) of the users on the same OS version, support costs should go down.
I really didn't mind paying the $20. However, the "free" policy also makes sense since the iOS updates are already free. Provides consistency.