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Samsung adds Galaxy Gear support to more phones, but faces high return rate at Best Buy

post #1 of 28
Thread Starter 
Samsung on Tuesday announced an update to its Premium Suite software package, making it available to owners of its Galaxy S3, S4, and Note 2 devices, adding support for its beleaguered Galaxy Gear smartwatch to the handsets.

Galaxy Gear


Alongside Galaxy Gear support, the update will also bring Android 4.3 to the devices, and Samsung promises the Galaxy S4 Mini and Galaxy Mega will also receive the Premium Suite revision. The announcement is welcome news for Samsung device owners who want to get their hands on the company's smartwatch, though that group's membership rolls are reportedly dwindling.

According to a report from Geek.com, Best Buy outlets stocking the Galaxy Gear are facing return rates of up to 30 percent. The website notes that Samsung is concerned about this figure and has asked employees of its Best Buy stores-within-a-store to help ascertain the reasons for the high incidence of dissatisfaction from consumers.

The Galaxy Gear has been widely panned by the tech media since its unveiling last month, and not just for its heretofore limited list of compatible phones.

Critics have taken issue with nearly every facet of the device, from its $300 price tag to the reportedly short-lived battery and the watch's user interface design. The New York Times's David Pogue went so far as to call the Galaxy Gear "a human-interface train wreck," saying that "nobody will buy this watch, and nobody should."

Samsung is said to have rushed the Gear out the door to beat Apple's rumored iWatch to market. Apple reportedly has a team of more than 100 employees working on a wrist-worn device, and has augmented their internal resources by bringing domain experts like former Yves St Laurent CEO Paul Deneve and fitness guru Jay Blahnik on board.
post #2 of 28
So do they subtract off the returns when they count units shipped? 1wink.gif

"Apple should pull the plug on the iPhone."

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"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
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post #3 of 28
Where is my picture of Nelson when I need it?
Been using Apple since Apple ][ - Long on AAPL so biased
nMac Pro 6 Core, MacBookPro i7, MacBookPro i5, iPhones 5 and 5s, iPad Air, 2013 Mac mini, SE30, IIFx, Towers; G4 & G3.
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Been using Apple since Apple ][ - Long on AAPL so biased
nMac Pro 6 Core, MacBookPro i7, MacBookPro i5, iPhones 5 and 5s, iPad Air, 2013 Mac mini, SE30, IIFx, Towers; G4 & G3.
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post #4 of 28
Quote:
Originally Posted by AppleInsider View Post

According to a report from Geek.com, Best Buy outlets stocking the Galaxy Gear are facing return rates of up to 30 percent. The website notes that Samsung is concerned about this figure and has asked employees of its Best Buy stores-within-a-store to help ascertain the reasons for the high incidence of dissatisfaction from consumers.

This is also a company that sent people in to interview Apple Store line waiters at the launch of the iPhone 5c/5s. I love that the answer is right there in plain sight, but they don't get it. This is the "faster horse" that Henry Ford's customers would have asked for.

"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
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"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
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post #5 of 28
Scamsung should be ashamed of themselves for coming out with such garbage. The only thing I'm surprised about is the "low" rate of return. I honestly though it would be at least a 50% return.. minimum.
post #6 of 28
Why are they returning them? Because they don’t read the fine print. Up until today the Gear only worked with the Note 3. I suspect people either expected the Gear to fully function on its own or expected it work with any smartphone, or at least any Samsung smartphone.

Well, that and the fact that the product is not very good.1hmm.gif
post #7 of 28
Well when the iWatch comes out this disaster of a prerelease fake will be put to bed.
post #8 of 28
Quote:
Originally Posted by Suddenly Newton View Post

So do they subtract off the returns when they count units shipped? 1wink.gif

 

NO! 

 

Shipped once to the store, then Shipped back to Samsung, that's 2 :P 

post #9 of 28

I am surprised a single person blew $300 for one of these things.

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Please update the AppleInsider app to function in landscape mode.

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post #10 of 28
See, I would love it if Apple comes out and says "we made it all up just to see if they'd do something this stupid."
post #11 of 28
Quote:
Originally Posted by beakernx01 View Post

See, I would love it if Apple comes out and says "we made it all up just to see if they'd do something this stupid."

Better yet, leak info about a secret, paradigm shifting innovation they have in toilet bowl cleaners ...
Been using Apple since Apple ][ - Long on AAPL so biased
nMac Pro 6 Core, MacBookPro i7, MacBookPro i5, iPhones 5 and 5s, iPad Air, 2013 Mac mini, SE30, IIFx, Towers; G4 & G3.
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Been using Apple since Apple ][ - Long on AAPL so biased
nMac Pro 6 Core, MacBookPro i7, MacBookPro i5, iPhones 5 and 5s, iPad Air, 2013 Mac mini, SE30, IIFx, Towers; G4 & G3.
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post #12 of 28
It's the "vision thing." Some have it, some don't. Hope Apple continues to have it post-Steve …
A.k.a. AppleHead on other forums.
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post #13 of 28

Last weeks Twit podcast had one of the commentators state he knew someone who has seen the purported iWatch. He says, it has a curved glass display and looks and works absolutely beautiful. It will be marketed more as a fashion accessory but will also have great functionality. The person stated that it should absolutely dominate the watch market just like they did with the phone and tablet market. This will definitely be Cook's crowning moment since he's taken over.

Help! I'm trapped in a white dungeon of amazing precision and impeccable tolerances!

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Help! I'm trapped in a white dungeon of amazing precision and impeccable tolerances!

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post #14 of 28
Quote:
Originally Posted by jd_in_sb View Post

I am surprised a single person blew $300 for one of these things.

They're actually not bad looking in person but I agree that $300 is too expensive.
"Few things are harder to put up with than the annoyance of a good example" Mark Twain
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"Few things are harder to put up with than the annoyance of a good example" Mark Twain
"Just because something is deemed the law doesn't make it just" - SolipsismX
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post #15 of 28
Quote:
Originally Posted by dasanman69 View Post


They're actually not bad looking in person but I agree that $300 is too expensive.


I think the tech is just not there yet to provide a good experience with real-world expectations.  Samsung is perfect proof of that.  There is too much babysitting necessary to keep that crap watch running.

If anyone will do it right, it will be Apple.  They will not come out with any type of iWatch until they feel the tech is ready for the masses.

Samsung on the other hand, came out with the watch simply to accuse Apple of copying their "innovation" once/if Apple enters that market segment while huddling in a corner with a finger on the copy-machine "start" button.

post #16 of 28
Not sure why Samsung even bothered to create this monstrosity except to give DED something to put in the "Samsung smartwatches before the iWatch" column of the graphic he's going to create someday.

"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
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"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
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post #17 of 28
Sammy can spin it and say only 3 units were returned and then mumble "out of every 10 sold".
post #18 of 28

I can't believe these Android numbnuts actually bought this POS. Good Lord.

post #19 of 28
Quote:
Originally Posted by GadgetCanadaV2 View Post

Last weeks Twit podcast had one of the commentators state he knew someone who has seen the purported iWatch. He says, it has a curved glass display and looks and works absolutely beautiful. It will be marketed more as a fashion accessory but will also have great functionality. The person stated that it should absolutely dominate the watch market just like they did with the phone and tablet market. This will definitely be Cook's crowning moment since he's taken over.

Rene Ritchie? He currently has the best sources inside Apple other than Dalrymple.
post #20 of 28
I think the issue is 1) that Samsung is asking people what they want. But also, 2) that they are asking the wrong people. It seems they are targeting the typical Android user who wants to constantly fiddle and tinker with their technology, instead of the user who thought about or previously owned Android and then when iOS instead. That's who they should be targeting... Although my view is they should not be asking at all.
post #21 of 28
Quote:
Originally Posted by michaeloftroy View Post

I think the issue is 1) that Samsung is asking people what they want. But also, 2) that they are asking the wrong people. It seems they are targeting the typical Android user who wants to constantly fiddle and tinker with their technology, instead of the user who thought about or previously owned Android and then when iOS instead. That's who they should be targeting... Although my view is they should not be asking at all.

 

True. 

I've said it before, and say it again: if you have to tell people you're "The Next Big Thing," you're not.

"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
Reply

"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
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post #22 of 28
Originally Posted by Suddenly Newton View Post

I've said it before, and say it again: if you have to tell people you're "The Next Big Thing," you're not.

 

And if you literally say it word for word, well…

 

Originally Posted by Slurpy

There's just a TINY chance that Apple will also be able to figure out payments. Oh wait, they did already… …and you’re already fucked.

 

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Originally Posted by Slurpy

There's just a TINY chance that Apple will also be able to figure out payments. Oh wait, they did already… …and you’re already fucked.

 

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post #23 of 28
I agree! Henry Ford said if he would have listened to his customers they would have wanted a faster horse!

Apple never had to convince people that the iPhone or the iPad were the next big thing. Once people saw them and used them it was obvious. Apple will innovate and the market will follow. In this case Samsung tried to innovate, and is having 30% returns. Imaging if Apple had 30% returns? The media would explode. Apple has and will always have a very specific goal for each of their products.

The iWatch will be to the fuelband what the iPhone was to the flip phone. Apple will not forget it is a watch. First and foremost. Make it sleek, attractive, and tell time (in comes CEO Paul Deneve). Next Appleize it. Tim Cook loves his fuelband and he loves working out. How about we bring in some fitness experts from Nike to help develop cool apps and learn from their wristband experience. Tim Cook has also said that sensors are on the brink of exploding, watch Apple drop in an M7 and take full advantage of a device mounted to the body to track all sorts of fitness data and seamlessly sync it to ALL apple devices.
post #24 of 28
Quote:
Originally Posted by michaeloftroy View Post

I think the issue is 1) that Samsung is asking people what they want. But also, 2) that they are asking the wrong people. It seems they are targeting the typical Android user who wants to constantly fiddle and tinker with their technology, instead of the user who thought about or previously owned Android and then when iOS instead. That's who they should be targeting... Although my view is they should not be asking at all.

Spot on.

If this is how they go about product design, then their next watch will have a six-inch screen and a clip-on battery pack.

But I think folk are missing the point of this dreadful piece of engineering.

Samsung knows it's crap, but they won't know how to build a better one until Apple releases a smart watch. When they end up in court for copying it, then it may help to have a 'first to market' device to wave in the jurors' faces.

Or it may lead to lots of png files showing the Samsung smart watch before the iWatch … and the Samsung smart watch after.
post #25 of 28
Quote:
Originally Posted by jd_in_sb View Post

I am surprised a single person blew $300 for one of these things.

Clearly, Samsung customers are a herd of sheep who have fallen custom to a reality distortion field.
post #26 of 28

This alone is the death nail for these products. Most of you are too young to remember the digital watches of the 80's either they were too expensive, the batteries needed changed all the time or the UI was hideous. The old saying applies here, those who do not study and understand history is destine to repeat it. Samsung managed to do all them in one product.

 

 

Quote:

 from its $300 price tag to the reportedly short-lived battery and the watch's user interface design

 

I said it a number of times, people do not want to charge up their watches every day they just want it work. If it is not a fashion statement people are not going to pay that kind of money for a toy.

Edited by Maestro64 - 10/29/13 at 7:17am
post #27 of 28

I agree with you guys. Henry Ford said if he would have asked his customers what they wanted they would have said a faster horse!

Apple didn't have to convince people that the iPhone and the iPad were the next big things. Once people saw them and started using them it was obvious. Apple will innovate and the market will follow. In this case Samsung tried to innovate and the are seeing 30% returns. Imagine if Apple released a product and saw 30% returns? The media would explode! Apple has and will always have a very clear, specific goal with each of their products.

Apple's iWatch will be a watch first and foremost. It will be sleek, attractive, and tell time (all the time). Hence Paul Deneve consulting, then they will put the Apple spin on it. Cook has said sensors are on the brink of taking off, and he loves his fuelband and working out. Apple will drop in their brand new M7 and take full advantage that the device is attached to the body tracking all sorts of fitness data and sync seamlessly to ALL Apple products. It has been no secret they have been working closely with Nike throughout all this.

post #28 of 28
Quote:
Originally Posted by jd_in_sb View Post
 

I am surprised a single person blew $300 for one of these things.

Is that how much it costs, geesh. Man I hope Apple stays away from these smart watches, what a stupid concept.

When I looked up "Ninjas" in Thesaurus.com, it said "Ninja's can't be found" Well played Ninjas, well played.
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When I looked up "Ninjas" in Thesaurus.com, it said "Ninja's can't be found" Well played Ninjas, well played.
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