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J.D. Power ranks Samsung tablets better than iPad entirely due to cost

post #1 of 224
Thread Starter 
J.D. Power and Associates released a new study on tablet customer satisfaction, ranking Apple's iPad second behind Samsung's tablets for the first time, entirely on the basis of cost.

only cost matters


A previous report released in April narrowly ranked iPad first ahead of Amazon, with Samsung, Asus, and Acer all turning in scores below the rating firm's "industry average."

Today however, J.D. Power issued a volume two version of its tablet report, ranking Amazon's Kindle well below average and putting Samsung on top, just a few points ahead of Apple (835 to 833, out of 1000). Apple's iPad beat Samsung in performance, ease of use, physical design and in tablet features

In its detailing of the points it awarded each maker, J.D. Power said Apple's iPad beat Samsung in performance, ease of use, physical design and in tablet features, ranking Samsung better solely in terms of cost.

At the same time, the firm maintains that its study "measures satisfaction across five key factors (in order of importance): performance (26%); ease of operation (22%); styling and design (19%); features (17%); and cost (16%)."

Despite a cost advantage, and regular promotions that give away tablets, Samsung continues to sell far fewer tablets than Apple. This is particularly evident in Good's enterprise rankings, which show 95 percent of business apps are for iPad and 90 percent of devices used are iPads, as well as education figures showing a 94 percent adoption of Apple's iPad over competing tablets.
post #2 of 224
How can we rate and rank JD Power...?
post #3 of 224
When did scamsung acquire JD power??
now I guess apple wont get most reliable brand award and it's 9 year streak will be broken....
by scamsung obviously.
post #4 of 224

This is psychotic. The price was never an issue before. How can they possibly justify this?

 

Five. Five. Five. Five. Five. Two. 

 

Where’s the chart for last time?

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post #5 of 224
I don't know how the goons at JD Power is doing their math. According to their own formula, Samsung score would be 3.52 and Apple has 4.52, 20% higher. How the hell do they rank Samsung on top? This must be a upside down world when 3.52 > 4.52.

Hey JD Power, zombies ate my brain today. I ain't got any left. Can I apply to be an analyst at your firm? I would be a star.
post #6 of 224
so a hyundai is better than a BMW/Porsche becouse is cheaper? thats rediculos
post #7 of 224
“A PC is no bargain when it doesn’t do what you want.” - Apple 2009
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“A PC is no bargain when it doesn’t do what you want.” - Apple 2009
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post #8 of 224
How does Apple get 5's across the board but a 2 for cost? All those 5's don't come for free. 1rolleyes.gif
post #9 of 224
Price is the one factor that Walter Mossberg has against the iPad Air.
http://blogs.wsj.com/digits/2013/10/30/what-people-are-saying-about-ipad-air/
post #10 of 224

Huh.  Must be weighted with cost being the biggest factor.  So with that, would a free turd rank best?

post #11 of 224
If the % weighting in the article are correct, its impossible for Samsung to mathematically win based on the individual category scores. JD Power is pretty f***ed-up

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post #12 of 224
So customers are more satisfied with an 199 $ SAMSUNG GALAXY TAB 3 7" than an 399 $ iPad mini with retina display ?
Only because of price ?
REALLY ???

If that is true Apple wouldn't survive every super cheap bloat from competition (ultra cheap iPod clones, netbooks, and now cheap 199$ tablets) and still they are there.
post #13 of 224
OK.

5 categories and you only win in one (1) so that makes you better than everyone else? That makes you first? They should use those score cards in all major sports, car ratings, appliance ratings and any other rating system on the planet!!

JD Power has just lost all credibility as a consumer rating system.

So Hyundai is better than Lexus, BMW, Mercedes Benz, Infinity, Toyota, Nissan, Jeep, Porsche, and Land Rover based solely on price.?!!??!!!

Get the "F" out of here JD Blower. Put some lube on those lips and check the sewn in knee pads before you see samscum tonight.

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2010 15" MBP, iPhone 5 64GB, New iPad 64GB LTE, (2) ATV 2nd Gen

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post #14 of 224

JDP seems to think cost = price.

Once again we need to re-educate people about the difference between purchase price and cost.

True cost.

I.e., cost of ownership.

post #15 of 224
Quote: from J.D. anal-ysis 
Samsung showed particularly strong improvement in the cost factor (25-point increase)

 

So according to J.D. Power,  liquidate unsold products is a sign of good customer satisfaction? I'm shock…

post #16 of 224
Absolutely what I was thinking. Boss must have been gone that day. Credibility--toilet paper.
post #17 of 224
Samesung must have maxed out all licenses, memberships, donations, etc. to J.D. Power and Apple probably doesn't give them a cent. Same goes for Consumer Reports.
post #18 of 224
Cost shouldn't be amongst the top considerations, it should be ranked near the bottom, as long as it's within a reasonable amount of money compared to the others that cost in the same price category.

It's too bad they didn't have resale value as one of the criteria, since that will offset the total cost of ownership. With Apple, it's more likely you will recoup more of the initial investment if given the same circumstances as compared to other brands. So, the initial cost is minimized to almost no difference.
post #19 of 224
In other words - you get what you pay for.
post #20 of 224
Someone posted this on the Verge. And Verge commenters aren't known for being Apple fans.

6ywGJU3.png
post #21 of 224

I've said it before, most Americans equate "good value" with cheap! 

 

The largest restaurant chain in the world? McDonald's. And what do they make? Crap food!

 

The largest beverage company in the world? Coke-Cola. And what do they make? Crap drinks!

 

The largest auto company in the world? GM (for a while). And what do they make? Crap cars!

 

The largest PC manufacturer in the world? HP. And what do they make? Crap PC's!

 

The largest software company in the world? MicroSoft. And what do they make? Crap software!

 

Walmart? Just sells crap products.

 

General Mills or General Foods? Cheap processed food-like crap!

 

Dell sells crap laptops.

 

Domino's sells crap pizzas and on an on.

 

Should be no surprise Samsung sells crap tablets.....

 

Thank goodness for Apple! :)


Edited by christopher126 - 10/31/13 at 12:35pm
post #22 of 224
Samesung fail to get full marks in any category and then get 5* in the overall satisfaction? How does that work?
post #23 of 224
Quote:
Originally Posted by jpmia View Post

so a hyundai is better than a BMW/Porsche becouse is cheaper? thats rediculos

That's what the price conscious people that don't have much money think.   They put price as Number 1 priority.   They typically won't use the device that much, so they would barely qualify as a user.

 

They are usually too short sighted in not looking at the impact of resale value, since under the same circumstances, you'll retain higher resale value with a similar Apple product, which will offset the initial cost of the product and that will make up a large portion of the difference so the actual difference in COST is about the same.


Some people are just not as knowledgeable about how to make buying decisions.  


Edited by drblank - 10/31/13 at 12:39pm
post #24 of 224
Quote:
Originally Posted by AppleInsider View Post

At the same time, the firm maintains that its study "measures satisfaction across five key factors (in order of importance): performance (26%); ease of operation (22%); styling and design (19%); features (17%); and cost (16%)."

What is it J.D. Power is using, the new math? Samsung receives no more than 4 stars in any category but winds up with a 5-star overall satisfaction rating?

 

Good thing this rating was published before the iPad Air came out. JDP must have received a bundle of $$ from Samsung to publish the flawed analysis at this time.

post #25 of 224

JD Power:  If you buy our multi-year research product, we will "find" a study that rank your tablet over iPad.

 

Samsung:  well...

 

JD Power: That 's what Steve Jobs would have done.

 

Samsung:  sold!

post #26 of 224
So: not the Air or retina mini I would expect.
post #27 of 224

Is it that Poor people have poor choices and that is why they remain poor and whine? :err:

 

Also can we take survey about who needs iPad and why you love Apple now? I am willing to pay for it! (To qualify in this survey- You need to be Apple Hater) :lol: 

post #28 of 224
Samsung might say, "JD does what I pay it to" in this case because their stuff is, well, stuff.
post #29 of 224

I scored each manufacturer, weighting the number of "stars" by the percentages shown.  For instance 5 Performance "Stars" generates a score of 110, and so on.

 

Apple got a score of 452.  Samsung got a score of 348.

 

JDP doesn't explain how Apple and Samsung both generated a 5 "Star" Overall Satisfaction rating from the scores above.  Scoring the data provided any other way means that other factors were considered and were not listed (amount paid by Samsung for top position?).

post #30 of 224
I am genuinely surprised by this. And it alone does not change my views on Samsung.

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post #31 of 224
Did they test the iPad Air? No? Meaningless.

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post #32 of 224

JD Powers = Knows the cost of everything and the value of nothing. Way to go guys. 

post #33 of 224

These guys are hilarious!

 

Tim, get a team together, grab the bats and head over to J.D. Power.

 

Beat some sense into these guys!

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post #34 of 224

Feel free to email JD power:

media.relations@jdpa.com

post #35 of 224
Wow, I just lost all respect for their awards. What if they did that with cars?
post #36 of 224
Quote:
Originally Posted by jusephe View Post

So customers are more satisfied with an 199 $ SAMSUNG GALAXY TAB 3 7" than an 399 $ iPad mini with retina display ?
Only because of price ?
REALLY ???

That product has not been released yet.
Citing unnamed sources with limited but direct knowledge of a rumoured device - Comedy Insider (Feb 2014)
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Citing unnamed sources with limited but direct knowledge of a rumoured device - Comedy Insider (Feb 2014)
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post #37 of 224

Wow, I just lost all respect for their awards. What if they judged cars this way?

post #38 of 224
Quote:
Originally Posted by Red Oak View Post

If the % weighting in the article are correct, its impossible for Samsung to mathematically win based on the individual category scores. JD Power is pretty f***ed-up

It means all the categories in their review are BS, and they just chose whoever they wanted to in the end. 

post #39 of 224
This seems like an error to me. Expect it to be corrected soon.
Citing unnamed sources with limited but direct knowledge of a rumoured device - Comedy Insider (Feb 2014)
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Citing unnamed sources with limited but direct knowledge of a rumoured device - Comedy Insider (Feb 2014)
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post #40 of 224
Count up the white dots vs. the orange and see who won.
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