Originally Posted by Tallest Skil
To be clear, compared to what some in that thread are saying, YOU personally do not mean that Verizon is physically altering your hardware in any way, correct? By “burning out”, you mean “rendering unusable server-side, necessitating a new SIM from a store”, right?
I HOPE he means that, but I don't think he does. One poster in that thread accused Verizon of burning the sim. The next poster, of course, agreed. So this guy is essentially quoting that guy who said that was what is happening.
He didn't bother to note the posts that shows some people of having problems with the account, but getting it straightening out without needing to pay for a new sim.
A problem some people have, I've noticed over the years, is that they are so eager to blame a company for something, that they don't think the business case for that action through.
Companies screw up. They don't screw up on purpose. They may want to conceal their screwups, and that certainly does happen! But what business case can be made by Verizon for destroying someone's sim? Almost everyone in that thread, at least in the four pages that I read, wanted Verizon to restore their service. They weren't going anywhere else. So now, it costs Verizon anywhere from $10-40 to do that. The larger number is for a new sim to the customer. Some people were charged for the sim, and some weren't . Meanwhile, Verizon loses all of the money they would have collected from these customers if the sim worked properly. This is a case of a bug, and employees who aren't trained properly in the way to handle it. Not a deliberate action to destroy a customers property.