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Apple now allowing trade-ins for water damaged devices

post #1 of 7
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In a change to its Reuse and Recycling Program policies, Apple is now allowing customers to trade in devices that have been exposed to water or other liquids, though prices can be affected by over $100 in some cases.

Water Damage


For its Reuse and Recycling Program, Apple has partnered with PowerON to buy used iPhones, iPads and Macs, as well as other non-Apple products. Until the recent policy revision, however, devices with liquid damage were not accepted.

As noted on Monday, Apple's has lifted that particular restriction, though signs of liquid contact can substantially detract from a device's value.

For example, a good condition 64GB black iPhone 5 tied to AT&T would fetch $350 without water damage. With water damage, the same model drops down to $230. The lower price is to be expected, as recyclers are taking a risk in buying back a damaged item.

Apple points out that customers can assess their own devices by checking a liquid contact indicator usually located in the bottom of the headphone jack. If activated, the normally white or silver tab will show a red or pink color. The indicator is positioned on the bottom of the dock connector housing for the iPhone 3G and later, as well as all iPads. An exception is the iPhone 5, which has the indicator placed in the SIM card tray.

Apple first debuted the Reuse and Recycling Program in 2011 and offers Apple Store gift cards instead of cash for used products.
post #2 of 7
Smart move to avoid ruffled feathers when Apple possibly releases a waterproof iPhone 6 like those Sony Experias.

(You wont want to feel cheated when the next iPhone is so)
iMac 21.5" 2.7 GHz (2011), 1TB HDD, 8GB RAM; iPhone 5c 16GB White; iPod Touch 4G 8GB Black; iPod Touch 2G 8GB
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iMac 21.5" 2.7 GHz (2011), 1TB HDD, 8GB RAM; iPhone 5c 16GB White; iPod Touch 4G 8GB Black; iPod Touch 2G 8GB
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post #3 of 7

So a water-damaged iPhone still carries a higher trade-in value than flawless-condition Galaxy S4?  How funny.

post #4 of 7
Whether you have a water damage issue or not, you need to be on guard. I had a very bad experience in the last month with Apple's partner PowerON, whom I believe tried to low-ball me after I sent in two iPhone 4 units that I stated were in good condition. The phones were better than good, actually. Excellent is more like it. Everything worked fine, no water damage and the exteriors were excellent. Nevertheless, their "audit" dropped the condition to "fair" and chopped $30 off the offer for each phone. They accompanied their email offer with photos that purported to show minor scratches on the surface of the glass touchscreens.

I knew that was a crock and demanded my phones back (which they will send back at no cost per their terms). I told them that that their attempt to skin me was BS. Amazingly, this email turned up a couple days later:

"Thank you for your email. It's unfortunate you are unsatisfied with the audit results. However, we would like you to be satisfied with the program, and after reviewing your quote, we have gone ahead and decided to award you in full for both quotes (XXXXXX and XXXXXX). Please let us know if this is acceptable to you or if you would still like the phones returned. Thank you for your interest in the program and have a great day."

I accepted and soon afterward received Apple gift cards by email, which I used to buy AppleCare for our new phones at my nearest Apple Retail Store.

If you're going to do business with any mail-in recycler (Apple partner PowerON for sure) my experience should be a warning. Take photos and carefully document the condition of anything you send in. If you don't like the offer, be sure you can get your stuff back promptly without having to pay shipping. Be prepared to turn down any offers that stink outright. Better yet, find yourself a buyer that will appraise your device in-person and make you an offer on the spot.
Edited by Kibitzer - 11/19/13 at 6:03am

I admit to being a Fanatical Moderate. I Disdain the Inane. Vyizderzominymororzizazizdenderizorziz?

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I admit to being a Fanatical Moderate. I Disdain the Inane. Vyizderzominymororzizazizdenderizorziz?

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post #5 of 7
This news brings water to my i's.
"Fibonacci: As easy as 1, 1, 2, 3..."
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"Fibonacci: As easy as 1, 1, 2, 3..."
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post #6 of 7
Quote:
Originally Posted by PhilBoogie View Post

This news brings water to my i's.

Hilarious!
"If the young are not initiated into the village, they will burn it down just to feel its warmth."
- African proverb
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"If the young are not initiated into the village, they will burn it down just to feel its warmth."
- African proverb
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post #7 of 7
I just entered my one month old water damaged iphone 5, and they offered me $0.
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