I'm a current Sprint customer and have begun watching the calendar for when my contract is up.
I can't speak to how well Sprint itself is run or the quality of it's network, but I can tell you that it should kick the local franchisee Swiftel to the curb ASAP. For whatever reason, Sprint never officially built a single company store in NW Iowa or the eastern part of South Dakota. Instead, it franchised it's name and business to a municipal utility owned by the city of Brookings, SD.
I wish I'd known all this before I committed to signing up with Sprint. At the time, I had terrible monthly bills with AT&T and before that with Verizon. Sprint offered an attractive deal with unlimited everything for a pittance compared to what I'd been paying the other two before (I'm a shameless data hog and the options for doing much of my surfing via WiFi are very limited here).
Verizon was always damn near perfect for service. AT&T, not so much. Swiftel/Sprint: UGH!
I have been with Swiftel/Sprint for over a year and right at the start of my contract I was being promised that while the service was a bit slow, it would improve dramatically with the impending rollout of LTE by last spring. Then it was pushed back to last summer.
When I spoke to Sprint on the customer service number, I was assured that by the end of this year LTE would finally be up and running. I then spoke with a Swiftel rep and his response was that there were no such plans at any point in the future. I asked how Swiftel could renege on a promise made by Sprint, a company that Swiftel had signed a contract with? After a forced and labored lengthy explanation, it boiled down to cash. Sprint had not offered to pay for the upgrades necessary for LTE and Swiftel wasn't the least bit interested in offering it. When I pressed the point, the rep added a snide swipe to Sprint by postulating that while Sprint was pissing away money, Swiftel was in business to make money and if that meant denying some parts of the Sprint promise to the customers, Swiftel lost no sleep over it. I commented that it was awfully brazen and felt it was time to file a complaint with the FCC and the State Utility Commission as well. He sneered (yes, he really did) that I could waste all the time I wanted complaining. As far as Swiftel was concerned, because it was a "municipal utility" instead of a full-fledged telecom, the laws that governed Sprint, AT&T or Verizon didn't apply in any way to it. The last thing he said before hanging up was if I was so unhappy with the (pitiful) levels of service, I could just pay the ETF, surrender my iPhone and be on my way back to paying higher monthly fees.
Of course, you realize, those were fighting words.
Shame on me for not researching everything before I signed the contract. If Aio had been around at that time, I would have happily went with them as I'd be paying exactly the same amount as I do now and my friends that have it can't quit raving about how great the service is -- with LTE to boot!