Originally Posted by lkrupp
You are just plain wrong on all of your assertions. Counting Google hits does’t count. You cannot possibly provide any evidence to support your claim of “iOS 7 has broken wifi on so many iPhone 4S phones” other than thread post counting, which means absolutely nothing. And Apple’s ‘lauded customer support’ is still very much lauded by most.
Just stating something to be the case does not make it the case. B.S. on your post.
My cousin was one of those whose iPhone 4S was broken. He talked to Apple support several times and was basically told the same thing every time, "Sorry, but we can't help you. We suggest you buy a new phone." And he did. He bought an Android phone on Black Friday and has stated that he is done with Apple. Maybe he is and maybe he isn't, but he has been a huge supporter and Apple evangelist for close to half a decade now. He talked most of his family into buying Apple products. Now, he is telling them to buy something else.
He looked at the support thread, but never posted. So, you are correct, thread count isn't a truly valid metric, but you are wrong in the opposite direction of your assertion. For every vocal person who posts anywhere on the web there are many who will never post, who will never let Apple know of their displeasure through any means other then simply to stop supporting or buying their products. The silent majority is a very well known and well document part of any system.
Sure I am presenting only a colloquial anecdote, but the simple fact is that this is a problem, and Apple's response is not what it should be to keep their customers.
I don't care if this only happened to one person. When a company breaks one of their products with an update they should make it right. Plain and simple. That is good customer service and the reason that Apple's support is so highly regarded, but it will not stay that way if this is their new attitude.
If that doesn't convince you. Let put this into language that even a bean counter can understand. For the cost of a single iPhone 4S, $450, they have potentially lost a 24 year old customer for life. If we assume that this customer buys a new cellphone of similar quality every three years for the rest of his life, let's say 51 more years, then he will buy 17 more phones. If we assume that the price of cellphones will drop by 2% every year, then that customer will spend approximately $4921 over their life on cellphones. Thus, by alienating this single customer Apple will lose $4471. And that isn't even accounting for the word of mouth effect. He has already told his sister to not upgrade her iPhone 4S to iOS7 because it might break it, and has already started on her about not buying an iPhone for her next phone. His sister is three years younger than him. What about his parents, aunts, uncles, etc that he has convinced to buy Apple over the last handful of years? They listen to him. How much more money will Apple give away because they didn't want to make things right with my cousin over a $450 phone that they broke.
Any way you spin this, neither the ethics nor the math add up. Apple is wrong, and while I still like Apple and still plan on buying their products. I cannot in good conscious contradict my cousin. It is one thing for me to gamble with my own purchases, but given how bad Apple supported my cousin and the others who have posted online, I cannot tell my family members to buy Apple without qualm anymore because they will take care of you. Now it is caveat emptor with Apple, just like everyone else.