Originally Posted by TheDBA
The problem that many of us here at AI have with this kind of posting is that it sounds a lot like ranting, venting out your frustrations.
You keep on talking about Apple made the problem they should have corrected it. What problem did they make since you yourself admits, a little further up even within the iPhone 4S it appears to only be certain ones, which I assume means only a fraction.
Then you say Apple's QA/QC department might have caused this issue. How exactly did they caused it? Do you know how quality control works? They will test a randomly selected fraction of phones coming off an assembly line. No company in the world has the resources to individually test millions of devices, before shipping them to clients.
Then you go on saying that, their service/support department's response made it into a problem. Here it doesn't seem to me that you actually went to an Apple store, if one is available near you, to have them take a look at it. Either you talked to someone over the phone or you chatted with someone. Problems like these are extremely difficult to diagnose even when you are holding the actual device. Imagine now being far away from the device and trying to diagnose a problem through chat or over the phone.
Like I said, try to take it to an Apple Store if possibble. Don't judge an entire company, who employees thousands of people world wide, by the reponses of one support person.
If you have Apple Care then your cousin's iPhone 4S is probably still under guarantee and will be replaced immediately by another iPhone 4S.
If you live in a country outside the US, you may even be legally covered and Apple may not have a choice but to replace the device even without Apple Care.
If your phone is out of guarantee then they may be able to replace it but for a small fee. They did it a few years back with my iPhone 3GS with water damage.
If you still want to rant then may I suggest C|Net forums?
What is the dividing line between a rant and bringing up something that one finds troubling?
I like Apple products. I have for years and have for a long time suggested them to anyone that I think they would work for, which is the vast majority of people. I have had no qualms about this. Mostly because of the exceptional support that I have received and heard about from others.
Now, I run smack dab into this. It hits home in a very solid way, and all of a sudden I find that I have reservations about recommending Apple products. To me this is a concern. And people who just shrug and accept it will only make the problem persist or worsen.
I hold no illusions about Apple. They are a corporation, and as a corporation they exist to make profit. They are not a charity and they will do what maximizes profits. Which means that unless enough people let them know that they find this sort of behavior unacceptable as a corporation they will continue to do this and push more boundaries of unacceptable behavior.
I post here because I was hoping to find people who liked Apple enough to bring this unacceptable behavior to their attention. I am starting to think that this forum is the opposite of the CNet forum, where I would get no help because too many there want to see Apple fail. Here I am getting the impression that Apple is considered infallible, or at least that they are faultless for harming others through their actions as long as that number is less than 1 million, 100 thousand, 10 thousand, 1 thousand or some other number as long as it is a small percentage.
To be honest, my cousin did not go to an Apple Store, the closest is an hour and a half away, but he did call customer support three times and detailed a problem that was, or should have been, known to Apple support. It isn't hard to diagnose a problem when someone calls in about their iPhone 4S losing wifi after upgrading to iOS7. Run them through some test of settings and restarts to see if it is something else. If it isn't and it is a known issue then replace the phone. This wasn't some obscure and unknown issue.
So, am I ranting? Possibly, depends on your definition. I think that I am bringing up a troubling issue to people who I assumed also liked Apple and wanted to see them remain strong and innovative for the foreseeable future. To me, I see this as a bad sign. Maybe it isn't.