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Pick a Role Model, F&%#^$$^@ Google!

post #1 of 7
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Pick a Role Model, Google!

By Anders Bylund | More Articles 
January 12, 2010 | Comments (1)

Google (Nasdaq: GOOG  ) is running into a minefield after introducing the Nexus One smartphone. When you buy a $500 phone like the unlocked Nexus, you expect a certain level of customer service. You know, like white-gloves, mint-on-the-pillow, valet-parking customer service. But Google doesn't even have a phone number for tech support.

The online support forums are swimming in diatribes about the lack of a personal touch for a product that surely deserves one. If you buy an Apple (Nasdaq: AAPL  ) iPhone, you can go to the Apple store in your neighborhood mall and talk to a Genius about any issues you might have. Buy a Nexus One, and you're shuffled into an online troubleshooting tool or a bunch of anonymous email addresses. Or you can go bother hardware maker HTC or service provider T-Mobile instead. No phone lines, no instant chat sessions, no personal touch at all.

I understand that Google is a technology company first and a retailer six hundred and fifty-eighth or so, but I do expect better social judgment even from a total egghead. If Google wants to make any impact on a phone market saturated with iPhones, Research In Motion (Nasdaq:RIMM  ) BlackBerrys, and Palm (Nasdaq: PALM  ) semi-PDAs (fine ... Pres), the company needs to understand how to make a better impression on the retail customers it has close to no experience with.

Pull a page from the Netflix (Nasdaq: NFLX  ) playbook, perhaps. The movie rental pioneer was founded by math major and computer scientist Reed Hastings, but modeled its operations after what it considered the best-of-breed online retailer, Amazon.com (Nasdaq: AMZN  ) , from the start.

I'm not saying that Google should remold its entire operations in the mold of Nokia (NYSE:NOK  ) or anything, but it would behoove the Big G to pick a retailing role model and see what it’s doing right in customer service for retail products. Heck, Amazon springs to mind again.

Whose customer-service model should Google carbon-copy and then modify (like they did / still do from Apple, Microsoft and many others ...)? Or is the company doing the right thing by taking a hands-off approach to tech support?

http://www.fool.com/investing/high-growth/2010/01/12/pick-a-role-model-google.aspx

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It's an old article but is there a phone number to reach their f***ng tech support who speaks English?!?!

....the lack of properly optimized apps is one of the reasons "why the experience on Android tablets is so crappy".

Tim Cook ~ The Wall Street Journal - February 7, 2014

Inside Google! 

Reply

....the lack of properly optimized apps is one of the reasons "why the experience on Android tablets is so crappy".

Tim Cook ~ The Wall Street Journal - February 7, 2014

Inside Google! 

Reply
post #2 of 7
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post #3 of 7
Quote:
Originally Posted by Disturbia View Post

It's an old article but is there a phone number to reach their f***ng tech support who speaks English?!?!

Suprised you need to contact them, but here's the number from their support page
1-855-836-3987 (855-83-NEXUS)
https://support.google.com/nexus/?hl=en#topic=3415518
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post #4 of 7
Thread Starter 
Quote:
Originally Posted by Gatorguy View Post


Suprised you need to contact them, but here's the number from their support page
1-855-836-3987 (855-83-NEXUS)
https://support.google.com/nexus/?hl=en#topic=3415518


Thanks .... but the article is from 2010!

 

Surely google has come a loooooong way! ROFLAMO

....the lack of properly optimized apps is one of the reasons "why the experience on Android tablets is so crappy".

Tim Cook ~ The Wall Street Journal - February 7, 2014

Inside Google! 

Reply

....the lack of properly optimized apps is one of the reasons "why the experience on Android tablets is so crappy".

Tim Cook ~ The Wall Street Journal - February 7, 2014

Inside Google! 

Reply
post #5 of 7
Quote:
Originally Posted by Disturbia View Post


Thanks .... but the article is from 2010!

Surely google has come a loooooong way! ROFLAMO

So the reason for reposting it if it's no longer pertinent was... ?
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post #6 of 7
Thread Starter 
Quote:
Originally Posted by Gatorguy View Post


So the reason for reposting it if it's no longer pertinent was... ?

Reposted to remind all the fact that google will never have clue how to run business. That post as well as many more forced google to rent 8xx number! Didn't you know? LMAO

....the lack of properly optimized apps is one of the reasons "why the experience on Android tablets is so crappy".

Tim Cook ~ The Wall Street Journal - February 7, 2014

Inside Google! 

Reply

....the lack of properly optimized apps is one of the reasons "why the experience on Android tablets is so crappy".

Tim Cook ~ The Wall Street Journal - February 7, 2014

Inside Google! 

Reply
post #7 of 7
Thread Starter 
Quote:
Originally Posted by Gatorguy View Post


Suprised you need to contact them, but here's the number from their support page
1-855-836-3987 (855-83-NEXUS)
https://support.google.com/nexus/?hl=en#topic=3415518

Speaking of which .... you are surprised someone would need to contact them???

....the lack of properly optimized apps is one of the reasons "why the experience on Android tablets is so crappy".

Tim Cook ~ The Wall Street Journal - February 7, 2014

Inside Google! 

Reply

....the lack of properly optimized apps is one of the reasons "why the experience on Android tablets is so crappy".

Tim Cook ~ The Wall Street Journal - February 7, 2014

Inside Google! 

Reply
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