or Connect
AppleInsider › Forums › General › Genius Bar › Apple Software › OS and Safari are not working correctly.
New Posts  All Forums:Forum Nav:

OS and Safari are not working correctly.

post #1 of 35
Thread Starter 

I desperately need help.  Yesterday a.m., my iMac went nuts.  The Finder ‘Go’ doesn’t function at all. The sidebar won’t open so I can’t get to Applications, Computer, Home, or anything else under Finder ‘Go’. The Menu Bar goes gray when I try to use 'Go'.

Since I can't get to the sidebar 'Computer', I can't access an external back up HDD.

 

Safari has disappeared from the dock; however, Activity Monitor shows many, many ‘Safari Web Content’ items and is taking up huge amounts of memory. When I try to get to the Internet, it adds another ’Safari Web Content’ item to the Activity Monitor but doesn’t access the URL, so I’m thinking that Safari may be part or all of the problem.  I’m using FireFox to send this to AI.

 

I’m assuming the problem is on the iMac as my MBP is working fine.

 

I re-installed Mavericks but that didn’t help.  

 

Time Machine is worthless as it won’t do or show anything no matter how far back I look.  As a back-up, Time Machine is crap. It just doesn’t work when it's needed the most. I’ll never rely on it again.

 

I’ve rebooted several times but that doesn’t help. I’ve relaunched Finders over and over but that doesn’t help either.

 

I’m still getting mail and folders will open.  Most of the problems have to do with the Internet.  

 

I've 'Repaired Disk Permissions'. No help. How can I do ‘Repair Disk’ without an external source of the OS? Can that be done from the App Store?  

 

I’ll be eternally grateful for any help or suggestions. 


Edited by sequitur - 1/3/14 at 6:50am
ADS
Reply
ADS
Reply
post #2 of 35
Thread Starter 

I’m fairly certain that the problem stems from Safari.  It gobbles up huge amounts of memory but doesn’t access URL’s. I’m using Firefox which is okay but would prefer to use a ‘workable’ Safari.  


I’ve tried to find a Mavericks Safari to download but have been unsuccessful.  I tried downloading a previous Safari but my computer won’t recognize it.  I’ve downloaded Mavericks again but that  Safari won’t work either.  

 

Is there a way to download a current Safari by itself?  Suggestions, please.

ADS
Reply
ADS
Reply
post #3 of 35

What ver. of OSX are you running?  And what ver. of Safari are you running?

post #4 of 35
Thread Starter 

Mavericks and the Safari version that came with it.

ADS
Reply
ADS
Reply
post #5 of 35

Have you updated to 10.9.1? Safari received an update in that.

Originally posted by Relic

...those little naked weirdos are going to get me investigated.
Reply

Originally posted by Relic

...those little naked weirdos are going to get me investigated.
Reply
post #6 of 35
Thread Starter 
Quote:
Originally Posted by Tallest Skil View Post
 

Have you updated to 10.9.1? Safari received an update in that.

Twice. No joy. Safari just doesn't work other than sucking up memory.

ADS
Reply
ADS
Reply
post #7 of 35
Thread Starter 

Tried deleting Safari first and then downloaded Mavericks again. That didn't work either.  When Safari is opened, Activity Monitor and Memory Cleaner show memory rapidly drain away until it's just a few K. Scary.   

 

Activity Monitor shows Safari and many, many instances of Safari Web Content and continues adding them until memory is about gone.

 

Clicking on the Safari icon indicates many 'open' pages; however, they must be hidden. I don't see them anywhere.

 

Quit Safari and memory comes back again in seconds.

 

FireFox using 1.32 GB of memory although FireFox icon indicates that no pages are open.

 

All suggestions gratefully accepted


Edited by sequitur - 1/12/14 at 6:56am
ADS
Reply
ADS
Reply
post #8 of 35
Quote:
Originally Posted by sequitur View Post
 

Tried deleting Safari first and then downloaded Mavericks again. That didn't work either.  When Safari is opened, Activity Monitor and Memory Cleaner show memory rapidly drain away until it's just a few K. Scary.   

 

Activity Monitor shows Safari and many, many instances of Safari Web Content and continues adding them until memory is about gone.

 

Clicking on the Safari icon indicates many 'open' pages; however, they must be hidden. I don't see them anywhere.

 

Quit Safari and memory comes back again in seconds.

 

FireFox using 1.32 GB of memory although FireFox icon indicates that no pages are open.

 

All suggestions gratefully accepted

 

Yes - again, as recommended multiple times, you really need to start from scratch, with a clean installation on a clean, formatted disk. Then reinstall the applications that you need - don't just reimport all the baggage and preferences from your old system, one or more of which are probably causing these problems. This has been going on for way too long.

post #9 of 35
Thread Starter 

"Then reinstall the applications that you need - don't just reimport all the baggage and preferences from your old system, one or more of which are probably causing these problems."

 

I appreciate the advice. The problem is that I don't know what the "baggage and preferences" are that are causing the problem.  Won't all previous preferences be automatically reimported with a backup? I don't know how to separate the wheat from the chaff - which is why I haven't done a clean install before.

 

I have read this article: How to Do a Clean Install of OS X Mavericks at: http://mashable.com/2013/10/23/clean-install-os-x-mavericks/

 

That doesn't tell me how to re-import 'safe' apps and such. There is too much on the HDD, 1.16 TB, to start over from scratch. Furthermore, if I would start over, one of the apps I use could be the cause of the problem. I'd never know until it raised it's ugly head again. I'm loathe to go to that much time and effort to end up with the same problem. So, I keep trying to find a less time consuming fix. 

 

If you have answers to my dilemma, I'd be happy to listen to them.


Edited by sequitur - 1/12/14 at 9:43am
ADS
Reply
ADS
Reply
post #10 of 35
Quote:
Originally Posted by sequitur View Post
 

"Then reinstall the applications that you need - don't just reimport all the baggage and preferences from your old system, one or more of which are probably causing these problems."

 

I appreciate the advice. The problem is that I don't know what the "baggage and preferences" are that are causing the problem.  Won't all previous preferences be automatically reimported with a backup? I don't know how to separate the wheat from the chaff - which is why I haven't done a clean install before.

 

I have read this article: How to Do a Clean Install of OS X Mavericks at: http://mashable.com/2013/10/23/clean-install-os-x-mavericks/

 

That doesn't tell me how to re-import 'safe' apps and such. There is too much on the HDD, almost a TB, to start over from scratch. Furthermore, if I would start over, one of the apps I use could be the cause of the problem. I'd never know until it raised it's ugly head again. I'm loathe to go to that much time and effort to end up with the same problem. So, I keep trying to find a less time consuming fix. 

 

If you have answers to my dilemma, I'd be happy to listen to them.

 

The whole point is that you don't know what is causing the problem, so you can't restore from a backup (except for your documents, music, photos, emails etc. - migration assistant gives you the choice). Applications and other code, such as 3rd party preference panes, menubar additions, font managers, all those convenient little helper utilities etc. need to be manually reinstalled. On the plus side, it will probably get rid of a lot of other legacy junk that is cluttering up the machine, even if it is not causing this problem. Pay attention to what you reinstall, check that it is up to date and compatible with Mavericks, and watch to see if it breaks anything. It's not that hard. The bulk of your 1 TB will be documents and media anyway, which won't be the problem. How many applications would you really need to reinstall?

 

Safe mode didn't fix it. I don't recall - what happened when you logged in to a different account? Not that it makes much difference at this point, but might have indicated whether the problem is in your account files or more global. 

post #11 of 35
Thread Starter 

Okay. I've backed up the HDD and made a bootable copy.  I'm ready to do a Disk Utility erase; however, Erase is grayed out.  It tells me "This is the startup partition. You can't erase it."

 

What do I do now?

ADS
Reply
ADS
Reply
post #12 of 35
Quote:
Originally Posted by sequitur View Post

Okay. I've backed up the HDD and made a bootable copy.  I'm ready to do a Disk Utility erase; however, Erase is grayed out.  It tells me "This is the startup partition. You can't erase it."

What do I do now?

Boot from the copy.
post #13 of 35
Thread Starter 

It's been said that as a last resort, read the f_______ manual or in my case, read the f________ instructions.  

 

"Red faced, he rebooted to the external HDD, opened Disk Utility, and pressed Erase (for the internal HDD)."  Lo and behold, it began erasing the HDD. Next step is to install Mavericks 9.1 and possibly, with fingers crossed and  breath held in, it will work, and troubles will vanish.  Or is that too much to ask for?

 

Thanks Muppetry and AI insider.  What in the world would I do without your guidance?  I should have taken courses in Computer Science  or gotten certified in all things Mac. (Maybe, just using common sense and thinking things through.)  Since I haven't, my only recourse is to plead for help from incredibly knowledgable AI members. 

 

Thanks again, guys. You're my heroes.

ADS
Reply
ADS
Reply
post #14 of 35
Thread Starter 

So far; so good.  Safari is working and goes to the URL.  It isn't draining memory quite as much as before.  However, every time a URL is accessed, it takes up about 120 MB which doesn't quit when the site is left.  Each one shows up in the Activity Monitor as an individual 'Safari Web Content' and continues to add up memory usage.  I have to quit Safari to get rid of them.  Does that happen in anyone else's system? Is there a way to avoid that?


Edited by sequitur - 1/14/14 at 5:34am
ADS
Reply
ADS
Reply
post #15 of 35
Thread Starter 

Belay that last request.  Safari seems to be behaving - for the nonce.

ADS
Reply
ADS
Reply
post #16 of 35
Thread Starter 

I have a whole slew of new problems since doing a clean install of Mavericks.  The most pressing is that the internal HDD doesn't show up in the Finder. I was able to mount the externals with Disk Utility, but the internal HDD 'Mount' is grayed out. Finder 'Devices' shows external HDD's but not the internal. 

 

Others have had the same problem, and there's a work-around online but it requires going to the library and deleting a .plist; however, that's a catch-22. How do I get to library if Finder isn't showing it? All my (puny) efforts to find the internal HDD have failed.  I know I must be doing something wrong, but I don't know enough to figure out what. Spotlight is clueless about finding it, as am I.

 

I can access Terminal but can't type in my password. Nothing shows when I try to type it.

 

I can only guess what hair-pulling frustration that newbies must have.  This is stupid on Apples part not to include the current drive, but I feel even more stupid not being able to locate it.

 

I wish to hell I had never heard of Mavericks.

ADS
Reply
ADS
Reply
post #17 of 35

Finder --> Preferences --> Sidebar

 

Look at "Devices" and make sure that "Hard disks" is checked.

post #18 of 35
Thread Starter 

Thanks. That worked.  How do you learn things like this?  When I bought my first PC in the early 80's, it came with a stack of manuals about 8" high. Now, Help, Searchlight, etc. gives many answers to questions that weren't asked, but nothing about what is needed.  Where do you go, besides AppleInsider, to find answers? I've asked so many questions on this forum that I'm afraid that I'll wear out my welcome.  

 

Thanks again, you saved my sanity.  

ADS
Reply
ADS
Reply
post #19 of 35
Quote:
Originally Posted by sequitur View Post
 

Thanks. That worked.  How do you learn things like this?  When I bought my first PC in the early 80's, it came with a stack of manuals about 8" high. Now, Help, Searchlight, etc. gives many answers to questions that weren't asked, but nothing about what is needed.  Where do you go, besides AppleInsider, to find answers? I've asked so many questions on this forum that I'm afraid that I'll wear out my welcome.  

 

Thanks again, you saved my sanity.  

 

A simple Google search (or equivalent) finds answers like these if you don't want to read the detailed documentation.

 

https://discussions.apple.com/message/23525754#23525754

post #20 of 35
Thread Starter 

Next problem:

 

How do I import Contacts from a backup?  I found this:

Import contacts from an archive file

Importing an archive file replaces your current contact information.

  1. Choose File > Import.
  2. Select the archive file, then click Open

When I go directly to user/Library/Application Support/AddressBook folder, either on a backup HDD or Time Machine HDD, the file is fine; however, when I try Contact/File/Import/  the file is grayed out as is Open, of course.  How do I 'ungray' the file, or if that isn't possible, what else can I try?

 

I also found this:

Import contacts from a vCard file

Do one of the following:

  • Drag the vCard file to Contacts. (I don't understand 'Contacts'; does that mean the dock Contacts Icon? the Applications/Contacts file?  Neither will accept the card. What other 'Contact' does that mean?)
  • Choose File > Import, then select the vCard file.  (Grayed out, no help)
  • Double-click the vCard file.  (Doesn't enter it into Contacts. It doesn't show card data if I wanted to enter it all manually)

(Tried changing vCard format from 3.0 to 2.1 and back again. No help.)

What am I missing?  It looks like I'm in for a long siege if everything I try to copy gives me this much trouble.

 

ADS
Reply
ADS
Reply
post #21 of 35
Thread Starter 

Belay that last request. Although the vCards wouldn't import from a backup, I was able to import them from my ISP address book.  

ADS
Reply
ADS
Reply
post #22 of 35
Quote:
Originally Posted by sequitur View Post
 

Belay that last request. Although the vCards wouldn't import from a backup, I was able to import them from my ISP address book.  

 

I'm not sure why you were trying to import them in the first place, since your new installation had no contacts.  You could just have dragged the old contacts file over to your new library.

post #23 of 35
Thread Starter 

That probably would have worked in another OS X; however, there is NO users' Library in the Mavericks that downloaded.  If it's hidden, I don't know how to unhide it.

 

In this copy, the only items that appear under Users are Desktop, Documents, Downloads, Movies, Music, Pictures, and Public. Nothing else. NO library.

 

HDD shows Applications, Library (which has Application Support that doesn't contain Address Book), System, and Users.  Nothing else.

 

If you can tell me how to find the Users' Library, I'll try again to drag and drop the old contacts into it. I'm simply lost with Mavericks. 

 

I had tried using Migration Assistant, but the choices were too ambiguous and non specific.  I tried transferring what I thought the minimum should be, so I wouldn't carry over the original problem.  It took 12 hours and the problem was still there. I had to do another clean install and gave up transferring anything.  That's probably why I don't see the Users' library, but I won't try again and end up with the same old problem that I had when I didn't use Clean Install.  You convinced me of that. I'm not saying Users' Library doesn't exist as Contacts now contains my old addresses that I imported from my ISP.   I just can't see it. 

 

 I still have those addresses in the Downloads folder. They show up as a single card labeled: 'plaxo_ab_vcard.vcf'  Could Contacts be seeing the addresses in Downloads?  I don't plan to delete that file - in case that's so.  I'm not technically savvy to know how this works.  Mavericks is a complete mystery to me.  I know the apps I use for productivity, but I don't know what's under the hood of OS X 10.9.1 or its multitude of idiosyncrasies. I was barely literate with my previous OS Snow Leopard.

 

That's why I have to pick the brains of AI members and why I'm so grateful that AI exists. 

 

Do you have a Users' Library in your copy of Mavericks?  Maybe Apple, in its infinite wisdom, hid it so idiots like me couldn't access it and screw it up.

ADS
Reply
ADS
Reply
post #24 of 35
Quote:
Originally Posted by sequitur View Post
 

That probably would have worked in another OS X; however, there is NO users' Library in the Mavericks that downloaded.  If it's hidden, I don't know how to unhide it.

 

In this copy, the only items that appear under Users are Desktop, Documents, Downloads, Movies, Music, Pictures, and Public. Nothing else. NO library.

 

HDD shows Applications, Library (which has Application Support that doesn't contain Address Book), System, and Users.  Nothing else.

 

If you can tell me how to find the Users' Library, I'll try again to drag and drop the old contacts into it. I'm simply lost with Mavericks. 

 

I had tried using Migration Assistant, but the choices were too ambiguous and non specific.  I tried transferring what I thought the minimum should be, so I wouldn't carry over the original problem.  It took 12 hours and the problem was still there. I had to do another clean install and gave up transferring anything.  That's probably why I don't see the Users' library, but I won't try again and end up with the same old problem that I had when I didn't use Clean Install.  You convinced me of that. I'm not saying Users' Library doesn't exist as Contacts now contains my old addresses that I imported from my ISP.   I just can't see it. 

 

 I still have those addresses in the Downloads folder. They show up as a single card labeled: 'plaxo_ab_vcard.vcf'  Could Contacts be seeing the addresses in Downloads?  I don't plan to delete that file - in case that's so.  I'm not technically savvy to know how this works.  Mavericks is a complete mystery to me.  I know the apps I use for productivity, but I don't know what's under the hood of OS X 10.9.1 or its multitude of idiosyncrasies. I was barely literate with my previous OS Snow Leopard.

 

That's why I have to pick the brains of AI members and why I'm so grateful that AI exists. 

 

Do you have a Users' Library in your copy of Mavericks?  Maybe Apple, in its infinite wisdom, hid it so idiots like me couldn't access it and screw it up.

 

It's another example of where a simple Google or Apple Support search would immediately have yielded the answer. The directory structure hasn't changed - the Library directories are just hidden by default.

 

From the Finder, in the "Go" menu, choose "Go to Folder..." and then type "~/Library".

post #25 of 35
Thread Starter 

 

It's another example of where a simple Google or Apple Support search would immediately have yielded the answer. The directory structure hasn't changed - the Library directories are just hidden by default.

 

From the Finder, in the "Go" menu, choose "Go to Folder..." and then type "~/Library".

Of course, you're right, but then so am I:  Apple, in its infinite wisdom, hid it so idiots like me couldn't access it and screw it up.

ADS
Reply
ADS
Reply
post #26 of 35
Quote:
Originally Posted by sequitur View Post

Quote:
It's another example of where a simple Google or Apple Support search would immediately have yielded the answer. The directory structure hasn't changed - the Library directories are just hidden by default.

From the Finder, in the "Go" menu, choose "Go to Folder..." and then type "~/Library".
Of course, you're right, but then so am I:  Apple, in its infinite wisdom, hid it so idiots like me couldn't access it and screw it up.

They.hid it, but not to prevent you from accessing it - just to require it to be a deliberate act.
post #27 of 35
Thread Starter 

Then, why doesn't Apple explain how to do it?  If a user is supposed to RTFM, what manual? I switched to a Mac after twenty some years of using a PC because it was supposed to be more intuitive. At one time, I thought it was, but now everything seems to be hidden or requires becoming certified or requires a search online to learn Apple's secrets. I must admit it's still better than Window that I have to use at work - but it's still not intuitive. The problems I've had with Mavericks has proved that to me. I can't imagine how a newbie figures out all the intricate machinations of OS X.  'Help' certainly doesn't help. Apple plays it so close to the vest that sometimes I think it either doesn't want users to know or is playing practical jokes on us.  It reminds me of 'Easter Eggs'.  You have to be an insider (or an Apple Insider) to know how to find or do something. 


Edited by sequitur - 1/17/14 at 6:19am
ADS
Reply
ADS
Reply
post #28 of 35
Quote:
Originally Posted by sequitur View Post
 

Then, why doesn't Apple explain how to do it?  If a user is supposed to RTFM, what manual? I switched to a Mac after twenty some years of using a PC because it was supposed to be more intuitive. At one time, I thought it was, but now everything seems to be hidden or requires becoming certified or requires a search online to learn Apple's secrets. I must admit it's still better than Window that I have to use at work - but it's still not intuitive. The problems I've had with Mavericks has proved that to me. I can't imagine how a newbie figures out all the intricate machinations of OS X.  'Help' certainly doesn't help. Apple plays it so close to the vest that sometimes I think it either doesn't want users to know or is playing practical jokes on us.  It reminds me of 'Easter Eggs'.  You have to be an insider (or an Apple Insider) to know how to find or do something. 

 

If you choose "Help Center" from the help menu, and type in "Library", the first item shown is a description of the Library and how to view it - in this case the instruction is just to hold down the option key, then select the "Go" menu, and "Library" appears as one of the selections. It doesn't get much easier than that. So Apple clearly explains how to do it, and your statement that "Help" doesn't help is patently incorrect.

 

From reading your recent posts it seems to me that you make very little effort to find out anything for yourself, and so, if you are going to start doing relatively advanced operations, then that approach certainly will not serve you well. OS X, and later versions in particular, are designed to be simple and seamless for the average user who doesn't break their system in whatever manner you broke yours - requiring a clean install and then messing around in the LIbrary. However, once you find yourself in that space then you have to be willing to learn the operating system and GUI in a bit more depth. Read the help documents, search the internet, and yes - ask for help here, but it's somewhat frustrating to see you repeatedly blame your own total lack of knowledge on Apple. How do you imagine the rest of us learned this stuff?

post #29 of 35
Thread Starter 

I accept your chastisement; however, in my defense, I’m in my 80’s and this old dog probably can’t be taught very many new tricks. At one time, years ago, I taught (command line) DOS, dBase II, WordPerfect, Lotus123, and later, Fortran at a local college, but technology has left me far behind.  My focus continues to narrow, and what I used to know is now obsolete. 

 

Now, it’s about all I can do to teach English grammar.

 

However, aging memory still permits utilization of a few productivity apps. 

 

Thanks again for the help you’ve given me, Muppetry and other AI members.

ADS
Reply
ADS
Reply
post #30 of 35
Quote:
Originally Posted by sequitur View Post
 

I accept your chastisement; however, in my defense, I’m in my 80’s and this old dog probably can’t be taught very many new tricks. At one time, years ago, I taught (command line) DOS, dBase II, WordPerfect, Lotus123, and later, Fortran at a local college, but technology has left me far behind.  My focus continues to narrow, and what I used to know is now obsolete. 

 

Now, it’s about all I can do to teach English grammar.

 

However, aging memory still permits utilization of a few productivity apps. 

 

Thanks again for the help you’ve given me, Muppetry and other AI members.

 

Well then I admire your stamina, and long may it continue.  Never give up on learning new tricks though.  You will always have people willing to help.

post #31 of 35
Thread Starter 

Thanks.  

 

Another question, but don't feel you must answer if you're uncomfortable doing so - 

 

For the present, I'm using my external backup as my main HDD. It's a new WD black caviar 2TB HDD in a Rosewill enclosure w/fan.  It doesn’t mount the first time it’s turned on but requires being turned off and back on to do so. It also resists being ejected and has to be force ejected.  Is it okay to leave it on 24/7 or should I just go through the machinations of turning it off and on?  In your opinion, which way would be more advisable. 

 

I understand that you’re not privy to what is happening in the HDD, so I wouldn’t want you to feel accountable in any way for your opinion.

 

Does anyone else on this forum have an opinion about leaving the HDD on 24/7. It gets quite warm when in use, but stays cool when idle.

 

Thanks.

ADS
Reply
ADS
Reply
post #32 of 35
Quote:
Originally Posted by sequitur View Post
 

Thanks.  

 

Another question, but don't feel you must answer if you're uncomfortable doing so - 

 

For the present, I'm using my external backup as my main HDD. It's a new WD black caviar 2TB HDD in a Rosewill enclosure w/fan.  It doesn’t mount the first time it’s turned on but requires being turned off and back on to do so. It also resists being ejected and has to be force ejected.  Is it okay to leave it on 24/7 or should I just go through the machinations of turning it off and on?  In your opinion, which way would be more advisable. 

 

I understand that you’re not privy to what is happening in the HDD, so I wouldn’t want you to feel accountable in any way for your opinion.

 

Does anyone else on this forum have an opinion about leaving the HDD on 24/7. It gets quite warm when in use, but stays cool when idle.

 

Thanks.

 

I don't think there is a problem leaving an external drive on provided it is spinning down appropriately, but I would be more concerned about the reluctance to mount or eject, which may suggest a controller problem. Presumably you don't mean that you are using it as your boot drive, since that would not be ejectable.

post #33 of 35
Quote:
Originally Posted by sequitur View Post
 

Thanks. That worked.  How do you learn things like this?  When I bought my first PC in the early 80's, it came with a stack of manuals about 8" high. Now, Help, Searchlight, etc. gives many answers to questions that weren't asked, but nothing about what is needed.  Where do you go, besides AppleInsider, to find answers? I've asked so many questions on this forum that I'm afraid that I'll wear out my welcome.  

 

Thanks again, you saved my sanity.  

 

No problem.  I'm glad I could help.

 

Yeah, I remember those Tolstoy-sized manuals, too. :)  But then, there was no Google/Bing/Duckduckgo back then either.  Heh.

 

I can't really give an answer as to where I figure this stuff out.  Some of it is coming here (or other sites).  Some of it is just searching the web for answers.  Some of it is simply looking at everything I can find and clicking on stuff until something eventually works. :)

post #34 of 35
Thread Starter 

 

I don't think there is a problem leaving an external drive on provided it is spinning down appropriately, but I would be more concerned about the reluctance to mount or eject, which may suggest a controller problem. Presumably you don't mean that you are using it as your boot drive, since that would not be ejectable.

No, I'm not using the external HDD for a boot drive.  I found that one reason it now won't eject is that I have Sharing on from iMac to MBP. I get that error message occasionally when trying to eject the ext HDD.  IF I turn sharing off, SOMETIMES, the Ext HDD will eject.  This wasn't the case with SL. I could eject an ext HDD without turning off Sharing.

 

My biggest problem :

I am still having problems importing Contacts that weren't on my ISP's list.  I've gone through the machinations that I listed before; no luck. The file grays out and can't be imported. 

 

 I've tried drag and drop into Application Support/Address Book/Metadata and they copied okay; however, they don't open in Contacts even when I reboot. Clicking on one doesn't show names or email.  

 

I can see data on the cards that did import from Comcast but not any others. How can I see the data on data on the other cards?  I'd copy them manually if I could read them.  I can't read them on the ext HDD either.

 

I had problems connecting with Comcast when I 'upgraded' to Mavericks. Comcast insisted that I change my ID and Pin.  That worked, but now my contacts can't reach me, and I don't have their addresses to tell them my new ISP ID.  Catch 22.

 

I'm sure you'll tell me to Google for that info, but I don't know the exact wording to use and I get everything but what I'm looking for. I have that same problem with Help.  Don't use the exact wording Apple expects; don't get a specific answer.


Edited by sequitur - 1/20/14 at 9:27am
ADS
Reply
ADS
Reply
post #35 of 35
Thread Starter 

Methods described in Help and online & drag and drop / copy and paste, FAILED to import old contacts into Mavericks’ Contacts. As I needed those contacts, I was determined to keep hunting for a solution.

 

Eureka! I found one.  I ‘Exported’ Address Book from MBP / SL.  It showed as a vCard on the MBP desktop.  When clicking it, it just showed where it came from, Address Book 

 

I ‘shared’ the file onto Desktop on my iMac.  When I clicked on it, it entered the old contacts into the new Contacts. So simple.  I had to cull dupes, but it worked.  

 

Some addresses were still missing.  I went to Library/Mail/Mail Downloads on my back up HDD.  It took a while to locate incoming mail from the missing contacts, but was able to find them. I was able to C&P the addresses into Contacts.  

 

Moderator: I doubt that many AI members are going to see this email as they’re most likely tired of all my bitching.

If you think this method of getting older contacts might be of interest to someone, I’ll open a new thread with it.

 

  Thanks to everyone, especially Muppetry, who tried to help with my problem and offered moral support.

ADS
Reply
ADS
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Apple Software
AppleInsider › Forums › General › Genius Bar › Apple Software › OS and Safari are not working correctly.