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Apple says working on fix for random iOS 7 crashing issue

post #1 of 55
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Apple on Wednesday confirmed it is working on a fix for an issue that causes devices running iOS 7 to randomly crash and reboot; a problem seen by many users since the mobile operating system debuted in September.

iOS 7


When Apple launched iOS 7 last September, it bet big on a completely redesigned and reimagined flagship product. Many of the changes and additions were greeted with praise, but bugs in iMessage, iCloud and other features plagued the mobile OS since release.

One of the more pervasive -- and concerning -- issues involves reports of continual crashing during normal use, which sees devices randomly conduct soft restarts for no apparent reason. After keeping mum on the subject, Apple has finally revealed it is indeed working on a fix that will be included in an upcoming software update, reports Mashable.

"We have a fix in an upcoming software update for a bug that can occasionally cause a home screen crash," said Apple spokesperson Trudy Muller.

In a reference to Windows' "blue screen of death" system failure, the iOS 7 problem has been dubbed by some as the "white/black screen of death" as the OS startup sequence shows either a white or black screen with corresponding Apple logo. As of iOS 7, iPhones with black faces show a black screen with white Apple logo, while those with white faces display the inverse.

Illustrating the extent of so-called "white/black screen of death" problems, the publication points to an Apple Support Communities forum thread filled with similar complaints. As of this writing, the "iPhone 5 with iOS 7 randomly shuts off" thread contains 249 replies and over 89,000 views.

In most cases, users affected by the crash see a sudden and seemingly random reboot sequence. The cause of the soft restart is unknown, though some forum members claim the issue presents itself more frequently when power levels are below 30 percent.

It is not clear when Apple plans to roll out the patch, but an optimal launch period may be on the horizon with the upcoming iOS 7.1 software update. On Monday, developers were provided with a fourth iOS 7.1 beta version for testing, though the seed notes made no mention of a rebooting bug fix.
post #2 of 55
"though some forum members claim the issue presents itself more frequently when power levels are below 30 percent"

yup !

exactly, it's exactly that !
post #3 of 55
Cool. Originally, I just thought I was holding the phone wrong, so I let it slide. 1biggrin.gif

But you know... It's happened to me a few times randomly. Not really a huge issue, as it doesn't happen enough to affect my day to day activities. Thanks for fixing it though, Apple.
post #4 of 55
I just got a 5S on Monday and no crashes so far. And fewer Safari crashes on my Air since I did a restore.
post #5 of 55
Quote:
Originally Posted by oomu View Post

"though some forum members claim the issue presents itself more frequently when power levels are below 30 percent"

yup !

exactly, it's exactly that !

 

So the problem is not accurately described as "random".  If it was truly "random" then there would be no discernible pattern.  Just because something is unexpected or unexplained does not make it "random".  In fact, it would be a rare software bug indeed that did anything at "random".  It would have to be carefully programmed indeed!

post #6 of 55
Do the soft resets have anything to do with the incessant backboardd crashes, or is that a 5s issue only? Additionally, I'm logging quite a few SpringBoard and mediaserverd crashes.
post #7 of 55
This has happened to me. It surprised me, since I've had the phone since October (5S), and nary a problem. Until, one day, there I was walking down the beach and ka-boom! (actually, there was no sound) there's the little apple logo. Glad they're going to fix it.
post #8 of 55
iOS 6 stays until 7.2 at least.

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post #9 of 55
Quote:
Originally Posted by DogCowabunga View Post

This has happened to me. It surprised me, since I've had the phone since October (5S), and nary a problem. Until, one day, there I was walking down the beach and ka-boom! (actually, there was no sound) there's the little apple logo. Glad they're going to fix it.

I've had the iPad Air (iOS 7) since day 2 and its noticeably more crashy. More so than the iPad 3 it replaced. Annoying mostly. Kernel panics.

"Apple should pull the plug on the iPhone."

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post #10 of 55
Randomly enough, my phone crashed as I was reading the comment on non-randomness. That was very weird.

I'm on the most recent iOS 7 with an iPhone 5. Crashes have been much more common over the last week or so. I've also had two or three on my iPad Air.
post #11 of 55
I have had some of these random crashes, but the other day my iPad Air crashed and then restarted, crashed again and then restarted, for about six times. The only action that would stop this incessant restarting was to plug it into the MacBook Pro. The message given was that this device needed to be restored. This worked, and after 5 hours of loading everything was fine. It hasn't crashed since.
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post #12 of 55

Until recently, my 5s definitely crashed more often than our iPad 3 (which has stayed on iOS 6).  But, since the 7.0.4 update last month, my phone has only frozen once.  Maybe three other times, I've had an app randomly quit.  Not much difference compared to the iPad.

 

Certainly a lot more reliable than when I first got the phone with iOS 7.0 installed, and had apps randomly quitting at least once a day, with the phone locking up once every few days to a week.  Safari seemed to be the culprit most of the time. Successive updates were a lot more stable, and I think it might help that with most of them, I installed the OS update via iTunes using the full installation file, not the smaller OTA delta file.

 

If they've got a fix for the random crashing issue, hopefully the fix doesn't create its own instabilities.

post #13 of 55

Huh... my 4th gen iPad hasn't crashed on me once since I installed 7, in the first week it came out. I'm not going to complain, obviously! Odd that it appears to be keyed to the power level.

post #14 of 55
I have the Safari crash issue (iPad Air). Happens at least once a day (sometimes a few times per day). Random. No rhyme or reason. Hope that THIS coming update fixes THAT issue.
post #15 of 55
I've had my 4S crash after I upgraded but not recently. Yay?
post #16 of 55

About damn time, I have had the phone "crash" about 10 times since the update (iPhone 5), more than it did during the beta stages lol. Still, the crash is very un-Apple-like.

post #17 of 55
I have an issue with my car where, whenever I use it, I've noticed fuel appears to be disappearing.

I'm hoping the next update will address this.
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post #18 of 55

Ditto "It's about time."

 

My iPhone 5S and iPad 3 and iPhone Air all crash randomly with iOS7, usually while in an Apple App (Mail, Message, Camera etc.). I restored both the iPhone 5S and iPad Air (I sold the iPad 3) last week in hopes that it would address the issue. Each has crashed at least once. It does not seem to be related to battery level. I was planning to schedule a visit to the Genius Bar, but now maybe I should just wait to see if the update fixes the problem. 

post #19 of 55
Quote:
Originally Posted by Suddenly Newton View Post

iOS 6 stays until 7.2 at least.

I was holding out on iOS 6 for awhile, mostly because I didn't like the low contrast tiny text, but I now have all my devices on 7, including an iPhone 4. iOS 7 is ok but the transparency and small type is still somewhat annoying. Once you memorize where the tiny text buttons are you don't have to really read them anymore.  I don't recall having any crashes at all on any device. I have very few indie type apps, only major titles and I don't surf to any sketchy websites either. All good here. I'd be willing to bet that most crashes are caused by poorly coded apps or poorly coded Javascript in web pages. If Apple can improve the stability in spite of the third party crappy code issues, great.

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post #20 of 55
It's about time they admit the issues. I wish I still had my older phone with iOS 6.

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post #21 of 55
It seems to be an issue with the phone running out of RAM. I had that on my 5S everytime I try to load too many apps concurrently. Killing them manually seems to prevent the restarts
post #22 of 55
I am on iOS 7.1 beta 4. iPhone hasn't crashed since I installed it Monday. Same with my iPad air. They're getting there.
post #23 of 55

Its happened to me a few times on my 5s and I thought it was just a problem with my phone. It only pissed me off once when it happened right before I took a picture so I missed the opportunity, but glad they are fixing it.

post #24 of 55
Quote:
Originally Posted by Suddenly Newton View Post

iOS 6 stays until 7.2 at least.
You may be waiting till 8.0 in September/ October which I would guess have same anoint of bugs as 7.1 which comes out, thankfully reviews seem to be it goes to practically no crashes, Ios7 seemed to be apples buggiest, and most hated update to anything in years.
post #25 of 55
Quote:
Originally Posted by jungmark View Post

I've had my 4S crash after I upgraded but not recently. Yay?
What they need to fix is ios7 frying the wifi and bt chips on the 4s. I have a friend who's had it happen twice and yesterday his wife's 4s' network connections died. I checked it out for him and discovered that this is common. When he was at the Apple store two other people were there for the same reason.
post #26 of 55
Quote:
Originally Posted by Curtis Hannah View Post

You may be waiting till 8.0 in September/ October which I would guess have same anoint of bugs as 7.1 which comes out, thankfully reviews seem to be it goes to practically no crashes, Ios7 seemed to be apples buggiest, and most hated update to anything in years.

Good. I'll take whatever improvements I can get. I don't hate it (it was already installed on the iPad Air), but it needs to be more stable. I have issues with iOS 6, but the iPad Air is definitely crashing more frequently for me, and I attribute that to the OS, not the apps or the hardware.

"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
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"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
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post #27 of 55
This crashing has been evident on all of our iOS device, iPad Air, iPad 4, iPhone 5 and iPhone 4s. Have not been able to discern a pattern or cause.
post #28 of 55
Quote:
Originally Posted by paxman View Post

What they need to fix is ios7 frying the wifi and bt chips on the 4s. I have a friend who's had it happen twice and yesterday his wife's 4s' network connections died. I checked it out for him and discovered that this is common. When he was at the Apple store two other people were there for the same reason.

Must have been a bad batch. My 4S 's wifi is fine.
post #29 of 55

I can vouch for the Safari crashes on my iPad Air. However, I don't recall seeing Safari crash on my iPhone 5, even though I use it more than Safari on my iPad.

 

Neither my iPhone 5, nor my iPad Air got the B/W SOD.

post #30 of 55
Perhaps it happened most often with android phones users.
post #31 of 55
Finally they are acknowledging this needs a fix! All the reps just told me to restore the phone as new but that didn't work and they said get a new phone if not. Glad other people are having the same issue I am!
post #32 of 55
Quote:
Originally Posted by Suddenly Newton View Post

iOS 6 stays until 7.2 at least.

I'm keeping iOS 6 on my two 4Ses forever, if I can get away with it. They are museum pieces. I find the aesthetics of the older textured icons much preferable to the flat washed-out look of iOS 7.

No system crashes on my iPad mini retina, but constant Safari crashes when posting to AI.
post #33 of 55

I mistakenly upgraded to 7.0.4 from IOS 6 on my iphone 4.  What a mistake.  It's a terrible experience.  Very buggy and the phone is almost unusable.  Apple should allow us to downgrade back to IOS6.  This really sucks....

 

Don't upgrade from 6.  You'll be sorry.

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post #34 of 55
I've been getting quite a lot of these soft restarts on my 5S and iPad Air. Didn't really have them on the iPhone 5 or iPad 3 on iOS 7 I had before, so my theory was that it's something to do with the new 64 bit chip. But who knows?

Apple, hopefully.
post #35 of 55

Safari taps out when it feels like it and springboard occasionally just dies. Uncharacteristic of Apple, and it's quite frustrating.

post #36 of 55
Quote:
Originally Posted by jungmark View Post

I've had my 4S crash after I upgraded but not recently. Yay?

Same here, just one time.

 

Quote:
Originally Posted by dnd0ps View Post

It seems to be an issue with the phone running out of RAM. I had that on my 5S everytime I try to load too many apps concurrently. Killing them manually seems to prevent the restarts

An Apple Genius once told me to go through my phone every now and then and manually close apps I'm not using. Ironically that was when I had a problem with iOS 6. Maybe that's why 7's been working fine for me.

 

Quote:
Originally Posted by paxman View Post


What they need to fix is ios7 frying the wifi and bt chips on the 4s. I have a friend who's had it happen twice and yesterday his wife's 4s' network connections died. I checked it out for him and discovered that this is common. When he was at the Apple store two other people were there for the same reason.

No problems with mine (knock on wood ;) )

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post #37 of 55
what happened to webkit fixes for Safari and Chromes inability to go through many a light web site swamp?
I'm hoping for a 2nd proclamation from those Apple gods.
post #38 of 55
Quote:
Originally Posted by Suddenly Newton View Post

iOS 6 stays until 7.2 at least.
You might have to wait a while for that, in the meantime you can watch your CRT television.
post #39 of 55
Wow so it would seem it effects new hardware only My iP4S hasn't encountered this with iOS 7
Also if you experience a crash or just a simple shut-down when your power is @ or between 9-1
don't be surprised.
post #40 of 55
Quote:
Originally Posted by dnd0ps View Post

It seems to be an issue with the phone running out of RAM. I had that on my 5S everytime I try to load too many apps concurrently. Killing them manually seems to prevent the restarts

I concur. It always happens to me when I'm running RAM hungry programs and switching using the double-click tray. Especially Scrabble -- terrible programming -- that app eats up RAM like there's no tomorrow and chews the battery like a Chihuahua and a pair of Manolos. And Safari. Always when switching to Safari.

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