or Connect
AppleInsider › Forums › General › Genius Bar › Apple Software › PLEASE HELP MY FAMILY!! I am stuck in Apple hell.
New Posts  All Forums:Forum Nav:

PLEASE HELP MY FAMILY!! I am stuck in Apple hell.

post #1 of 31
Thread Starter 

I have been working with apple for 5 months.  I speak with Apple about 4 days a week, every week since the end of September.  I have 4 iPhones, 2 5s and 2 5c.  The 5cs hemorrhage data like I have never seen.  I contacted Att right away and had Apple replace the phones.  It didn't help.  Apple requested that i remove all the apps, email, messenger.  Turn off cellular and only keep wifi on.  I changed the sim card.  Restored the phone as new and took several screen shots.  Nothing has helped.  In 5 month I have over $1000 just in overages.  Att has looked at the data and said it was ios7, Apple agreed.  The only resolution I have is to 2  turn off the phones.  I am furious at the callous nature of Apple corporate customer care.  Two representatives from that department never bothered to return my calls. I was told that the Apple engineers did not even care enough to respond back to my Apple Rep.  I was told today, that the engineers have no idea when they will have a fix.  My blood pressure is through the roof.  

 

Can someone here please help me?  Any contact information about upper management would be great.  I need to get this resolved ASAP.  

 

Thanks

 

 

 

***  Thank you everyone that had something constructive and civilized to post.  The situation has been resolved. ****

 

**** To everyone else, you all can kiss my A$$, and go eat a di$k****


Edited by Kimbie Bella - 1/24/14 at 11:11pm
post #2 of 31

Well  it sounds to me like you shouldn't have purchased a "smart" phone. You should bite the bullet on cancellation costs and get flip phones for all your users.  

FWIW, I have 5 iphones (5's--5c's--5s) on my one mobile share att account and my bill is 270 a month for 10GB data and unlimited everything else. We have had many iPhones for the last 6 years and I have never seen the problems you are describing, ever. 

The only "fix" for you is to get rid of the "smart" phones. I am reasonably sure this would have been Apple engineers thinking too if your story were true.

android sucks, but not as much as the people who come here to defend it.

New for MS dorks - Microsoft sucks just as much as the losers that come to AI to defend it

Reply

android sucks, but not as much as the people who come here to defend it.

New for MS dorks - Microsoft sucks just as much as the losers that come to AI to defend it

Reply
post #3 of 31
Quote:
Originally Posted by RogueDogRandy View Post
 

Well  it sounds to me like you shouldn't have purchased a "smart" phone. You should bite the bullet on cancellation costs and get flip phones for all your users.  

FWIW, I have 5 iphones (5's--5c's--5s) on my one mobile share att account and my bill is 270 a month for 10GB data and unlimited everything else. We have had many iPhones for the last 6 years and I have never seen the problems you are describing, ever. 

The only "fix" for you is to get rid of the "smart" phones. I am reasonably sure this would have been Apple engineers thinking too if your story were true.

 

I'm inclined to agree.  And how can they even use cellular data if the radios are off? This makes no sense at all. If there is data use being recorded at that level, then it is likely real.

post #4 of 31

Kimmie,

 

I searched and found this thread (with 64 pages) on Apple's discussions site:

 

https://discussions.apple.com/thread/4348072?tstart=0

 

The problem of cellular data charges while using Wi-Fi may not be widespread, but it has hit owners of recent iPhones with both iOS 6 and iOS 7.  I know it won't help your problem with trying to reach Apple's engineers, but there might be some other approaches that might at least prevent the phones from racking up additional charges.

post #5 of 31
Thread Starter 

Data leakage is a very real problem not only with my family but others.  Google it, bing it, aol it.  I paid for smart phones that should work correctly.  They are not.  I came here for help.  If you have no insight or nothing constructive to say, then say nothing.  

 

FYI, flip phones also break; and who in their right mind would cancel their cell phone contract when the problem is not at&t.  THE PROBLEM IS THESE  SUBSTANDARD IPHONES.  I have owned several other phones iPhones and never had this problem.  This is an 5c or iOS problem.  Apple has already confirmed to At&t that this is a Apple issue.  

post #6 of 31
Thread Starter 

Thank you Fahrwahr.  I have jumped through so many hoops for Apple; i feel like i joined the circus.

post #7 of 31
Quote:
Originally Posted by Kimbie Bella View Post
 

Data leakage is a very real problem not only with my family but others.  Google it, bing it, aol it.  I paid for smart phones that should work correctly.  They are not.  I came here for help, not some Fanboy spiel.  If you have no insight or nothing constructive to say, then say nothing.  

 

Right - data leakage has been observed many times, but not cellular data leakage with the radio turned off. The complaints are generally that the phone switches to cellular even though it (supposedly) has a wifi connection. But you said that you turned cellular off. Did you not mean that?

post #8 of 31
Thread Starter 

yes, cellular is turned off and wifi on.  It went through 1g of data in a half in hour.  No one was even near the phone.  No apps on the phone or email.  I was told by apple to download the app my data manager.  It showed huge packets using cellular.  The cellular is turned off.  How could this be I asked?  Apple has replied, it is some embedded problem in iOS.  There is no fix available.  This is a safety issue now.  My kids have no phones to use in case of emergency. 

post #9 of 31
Are you using any of these phones as wifi hotspots? And are ALL of your phones password protected?

Proud AAPL stock owner.

 

GOA

Reply

Proud AAPL stock owner.

 

GOA

Reply
post #10 of 31
Thread Starter 

Apparently, just because the phone says the cellular is turned off.  it is not so.  The only solution so far, is to turn the phone off.  The second 5c is loaded with problems and started having a similar problem.  The second phone wifi is grayed out or just drops.  Either way, the phones are now just sitting on a table turned off.  One has been turned off for weeks.

post #11 of 31
Quote:
Originally Posted by Kimbie Bella View Post
 

Apparently, just because the phone says the cellular is turned off.  it is not so.  The only solution so far, is to turn the phone off.  The second 5c is loaded with problems and started having a similar problem.  The second phone wifi is grayed out or just drops.  Either way, the phones are now just sitting on a table turned off.  One has been turned off for weeks.

 

Frankly, unless you are misrepresenting facts, you should take them all into your nearest Apple Store. Your overly dramatic story has me really doubting your situation, unless you are deliberately leaving out crucial details.

Proud AAPL stock owner.

 

GOA

Reply

Proud AAPL stock owner.

 

GOA

Reply
post #12 of 31
Thread Starter 
Quote:
Originally Posted by SpamSandwich View Post

Are you using any of these phones as wifi hotspots? And are ALL of your phones password protected?

No, these phones are not hotspots. Yes all have passwords. The data coming from these phones happen when no one is even near the phone. No apps running, nothing open.
post #13 of 31
Thread Starter 
Quote:
Originally Posted by SpamSandwich View Post

Frankly, unless you are misrepresenting facts, you should take them all into your nearest Apple Store. Your overly dramatic story has me really doubting your situation, unless you are deliberately leaving out crucial details.
Are you special? I have so many better things to do, other than talk to Apple tech support for almost 6 months. This problem only seems dramatic because it is not happening to you. If I could walk into Apple and demand that they fix, exchange, or swap the phone I would have months ago. Apple said it would not matter because the problem was embedded in iOS 7.
post #14 of 31
Quote:
Originally Posted by Kimbie Bella View Post

This problem only seems dramatic because it is not happening to you. If I could walk into Apple and demand that they fix, exchange, or swap the phone I would have months ago. Apple said it would not matter because the problem was embedded in iOS 7.

If the problem was iOS 7, it would surely be affecting everyone with a 5c. If the phone is connected to wifi, it won't use cellular data. You said one of your phones had been off for weeks, how do you know it's using data so much without testing it?

Also, why keep them turned off and not simply return them for a refund? If Apple and AT&T agree on the problem, they've admitted a fault and should accept a return.
post #15 of 31

This entire thread seems to be a lesson in "how to feed a troll".

From out there on the moon, international politics look so petty. You want to grab a politician by the scruff of the neck and drag him a quarter of a million miles out and say, "Look at that!" -...
Reply
From out there on the moon, international politics look so petty. You want to grab a politician by the scruff of the neck and drag him a quarter of a million miles out and say, "Look at that!" -...
Reply
post #16 of 31
Thread Starter 
Quote:
Originally Posted by Marvin View Post


If the problem was iOS 7, it would surely be affecting everyone with a 5c. If the phone is connected to wifi, it won't use cellular data. You said one of your phones had been off for weeks, how do you know it's using data so much without testing it?

Also, why keep them turned off and not simply return them for a refund? If Apple and AT&T agree on the problem, they've admitted a fault and should accept a return.

No, that is not true.  Software problems and hardware issues can happen to some but not all customers.  It could have been a manufacturing problem. I don't work for or in Apple stores.  I have to keep them turned off because they hemorrhage data when turned on.  Apple has admitted the problem is ios7.  They also admitted they can't fix the problem.  So i have requested a full refund.

post #17 of 31
Thread Starter 
Quote:
Originally Posted by KingOfSomewhereHot View Post
 

This entire thread seems to be a lesson in "how to feed a troll".

you would know, since you are trolling this thread looking for nothing important to contribute.  Find a hobby, maybe knitting would be for you.

post #18 of 31

You should take the time you're spending bitching on here, and instead, take the damn phones back and get them refunded.

Why you haven't already done that seems to confuse everyone else on here.

 

(It's cold, I'm bored... this IS my hobby ;) )

From out there on the moon, international politics look so petty. You want to grab a politician by the scruff of the neck and drag him a quarter of a million miles out and say, "Look at that!" -...
Reply
From out there on the moon, international politics look so petty. You want to grab a politician by the scruff of the neck and drag him a quarter of a million miles out and say, "Look at that!" -...
Reply
post #19 of 31
Quote:
Originally Posted by Kimbie Bella View Post
 
Quote:
Originally Posted by Marvin View Post


If the problem was iOS 7, it would surely be affecting everyone with a 5c. If the phone is connected to wifi, it won't use cellular data. You said one of your phones had been off for weeks, how do you know it's using data so much without testing it?

Also, why keep them turned off and not simply return them for a refund? If Apple and AT&T agree on the problem, they've admitted a fault and should accept a return.

No, that is not true.  Software problems and hardware issues can happen to some but not all customers.  It could have been a manufacturing problem. I don't work for or in Apple stores.  I have to keep them turned off because they hemorrhage data when turned on.  Apple has admitted the problem is ios7.  They also admitted they can't fix the problem.  So i have requested a full refund.  Apple and its fanboys and a real disappointment.

 

I'd accept that might be a reasonable explanation if you had experienced it on just one phone, but two phones and their replacements? Maybe you have been inconceivably unlucky but, that possibility aside, your story does lack credibility both in terms of the problems you describe and your actions, so you should not be surprised at the incredulity in some of the responses. 

 

And I'd advise against the use of the F word - it doesn't sit well around here.

post #20 of 31
Thread Starter 
Quote:
Originally Posted by muppetry View Post
 

 

I'd accept that might be a reasonable explanation if you had experienced it on just one phone, but two phones and their replacements? Maybe you have been inconceivably unlucky but, that possibility aside, your story does lack credibility both in terms of the problems you describe and your actions, so you should not be surprised at the incredulity in some of the responses. 

 

And I'd advise against the use of the F word - it doesn't sit well around here.

It only lacks credibility because, it has not happened to you.  Look it up on google, bing, or this thread.  Apple and At&t communities have customers reporting this problem.  I have worked extremely closely with tier 2 Apple tech support for almost 6 months.  We have isolated the problem to iOS. It happened to people with ios6 too.  Apple is very aware of the problem, but their profit margin is more important then putting out a good operating system with few bugs.  Some people would support Apple, even if they gave out bricks as phones.  Sadly, Apple's corporate culture has shifted from pristine products to some crap.  They already discontinued the 5c. I now know why.  Either way, I have no choice but to part company with Apple.  This is not an easy task, because of return policies, inept managers, upgrade eligibility and pricing.  I came here as a last effort, but now i am even more convinced that leaving Apple behind was the best decision .  

post #21 of 31
Originally Posted by Kimbie Bella View Post
Apple and At&t communities have customers reporting this problem.

 

Well, one.

 
Apple is very aware of the problem, but their profit margin is more important then putting out a good operating system with few bugs. 


Oh, shut up.

 
They already discontinued the 5c.

 

Are you on more than one prescription drug right now? 

 
I came here as a last effort…

 

In what? What could we possibly have done?

 
…FANBOYS…

 

Good. We couldn’t care less.

Originally posted by Marvin

Even if [the 5.5” iPhone exists], it doesn’t deserve to.
Reply

Originally posted by Marvin

Even if [the 5.5” iPhone exists], it doesn’t deserve to.
Reply
post #22 of 31
Quote:
Originally Posted by Kimbie Bella View Post
 

We have isolated the problem to iOS.     

 

How did you do that? 

 

A friend of mine had a malfunctioning cell tower proximate to his home that produced massive battery drain on his CDMA devices. GSM devices were fine. Presumably the same could happen in reverse, since you're on AT&T. Did the battery drain happen away from home, too?

 

People around here are regrettably suspicious of (and sometimes excessively hostile toward) newcomers who have anything remotely negative to say about Apple, but you have to admit that your thread title and some of your responses are phrased in such as way as to be likely to provoke that kind of response. 

post #23 of 31
Good luck on fixing your iPhone my iPhone is working fine most of the time don't be a hater
post #24 of 31
Quote:
Originally Posted by Marvin View Post

If the problem was iOS 7, it would surely be affecting everyone with a 5c. If the phone is connected to wifi, it won't use cellular data. You said one of your phones had been off for weeks, how do you know it's using data so much without testing it?

Also, why keep them turned off and not simply return them for a refund? If Apple and AT&T agree on the problem, they've admitted a fault and should accept a return.

Exactly. The whole thing reads like something a Samsung troll or the pest formerly known as "TekStud" would post.

Proud AAPL stock owner.

 

GOA

Reply

Proud AAPL stock owner.

 

GOA

Reply
post #25 of 31
Quote:
Originally Posted by SpamSandwich View Post
 
Quote:
Originally Posted by Marvin View Post

If the problem was iOS 7, it would surely be affecting everyone with a 5c. If the phone is connected to wifi, it won't use cellular data. You said one of your phones had been off for weeks, how do you know it's using data so much without testing it?

Also, why keep them turned off and not simply return them for a refund? If Apple and AT&T agree on the problem, they've admitted a fault and should accept a return.

Exactly. The whole thing reads like something a Samsung troll or the pest formerly known as "TekStud" would post.

 

The account was banned after 11 posts, so presumably there was something out of order was going on. 

post #26 of 31
Quote:
Originally Posted by muppetry View Post

The account was banned after 11 posts, so presumably there was something out of order was going on. 

The jig was up!

Proud AAPL stock owner.

 

GOA

Reply

Proud AAPL stock owner.

 

GOA

Reply
post #27 of 31
I've noticed on several sites certain people been very negative ,about the Mac Pro very unreasonably some of their comments .when challenged abuse then follows .

Why do people have to hate why can't we respect other peoples opinion.?
post #28 of 31
Quote:
Originally Posted by muppetry View Post

The account was banned after 11 posts, so presumably there was something out of order was going on.

The account was using a Mac and iPhone so they probably did have an issue of some sort - it may have been an excess mobile data bill they didn't want to pay for (possibly kids using the 5c phones) but the responses weren't civilized. Calling people fanboys and the edit in the original post "To everyone else, you all can kiss my A$$, and go eat a di$k". Infractions were handed out for those and they have a temporary ban for it. Given that the original post now says the issue was resolved, they might not bother returning.
post #29 of 31
Quote:
Originally Posted by Marvin View Post
 
Quote:
Originally Posted by muppetry View Post

The account was banned after 11 posts, so presumably there was something out of order was going on.

The account was using a Mac and iPhone so they probably did have an issue of some sort - it may have been an excess mobile data bill they didn't want to pay for (possibly kids using the 5c phones) but the responses weren't civilized. Calling people fanboys and the edit in the original post "To everyone else, you all can kiss my A$$, and go eat a di$k". Infractions were handed out for those and they have a temporary ban for it. Given that the original post now says the issue was resolved, they might not bother returning.

 

OK - I had not seen the edits. So not even the crude substitution code saved her from infractions. But why would she suggest anyone eat a disk?

post #30 of 31
Originally Posted by muppetry View Post

But why would she suggest anyone eat a disk?

 

*cough three and a half inch floppy cough*

Originally posted by Marvin

Even if [the 5.5” iPhone exists], it doesn’t deserve to.
Reply

Originally posted by Marvin

Even if [the 5.5” iPhone exists], it doesn’t deserve to.
Reply
post #31 of 31
 
Quote:
Originally Posted by Kimbie Bella View Post
 

...They already discontinued the 5c. I now know why...  

 

HAHAHAHAHHAHAHAHAHA ... no they didn't !

 

 

Quote:
Originally Posted by Tallest Skil View Post
 

 

*cough three and a half inch floppy cough*

 

I prefer the older 5-1/4" ones myself... I like that they came in that protective sheath.

From out there on the moon, international politics look so petty. You want to grab a politician by the scruff of the neck and drag him a quarter of a million miles out and say, "Look at that!" -...
Reply
From out there on the moon, international politics look so petty. You want to grab a politician by the scruff of the neck and drag him a quarter of a million miles out and say, "Look at that!" -...
Reply
New Posts  All Forums:Forum Nav:
  Return Home
  Back to Forum: Apple Software
AppleInsider › Forums › General › Genius Bar › Apple Software › PLEASE HELP MY FAMILY!! I am stuck in Apple hell.