Originally Posted by lkrupp
Mail.app bug = Outrage, condescension, rants about QA, Steve is dead, threats to switch platforms, discussions of “superior” apps.
Gmail bug = It’s Apple’s fault, whatever, Google is fantastic.
lolwut, where is anyone blaming Apple for this?
Definitely entirely on Google's shoulder's.
To their credit, they did find it and fix it within a week, they let their users know the details of the problem and what they should do to minimize the impact, and they actually apologized for it....
To me as a user that makes me give them quite a bit of leeway as far as anger management goes- but admittedly I did not lose anything critical.
Most Apple users I've seen if anything are overly tolerant if not blind to Apple's mistakes. The biggest outrages I've seen toward Apple have been somewhat warranted IMO and the missteps are rare- Apple is usually excellent at customer management. The only three that really come to mind for me are the 'you're holding it wrong' outrage and complete uncharacteristic Apple goof, the phone that locks up and four months later Apple releases not a fix, but a statement that they acknowledge it and are working on it, and the maps thing. Maps is double edged. I think it was blown *WAY* out of proportion, but at the same time Apple did it to themselves by making it the default and ensuring maps applications previously available to users wouldn't work on their new phones. If users were unhappy with Apple maps as delivered they were SOL- and that's the real reason people got mad.