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Mac owners report OS X 10.9.2 update breaks AirPlay functionality

post #1 of 58
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Following the release of Apple's OS X 10.9.2 update, a number of users have taken to Apple's Support Communities forum, saying the latest OS version has "broken" AirPlay Mirroring and extending of desktops to external displays.

AirPlay
Example of AirPlay Mirroring scaling issue with OS X 10.9.2 as seen on an HDTV with connected Apple TV.


Multiple readers have reported similar issues to those described by the Support Communities' forum members, many of whom have seen problems with AirPlay Mirroring in OS X after updating to OS X 10.9.2.

Apple released the latest Mac operating system version on Monday to patch a variety of issues, including an SSL security flaw, erratic Mail behavior and SMB2 reliability. The update also added FaceTime Audio calling and iMessage user blocking.

According to one of the larger forum threads, titled "Airplay mirroring broke in 10.9.2," users are seeing a host of different failures. For example, one user found AirPlay Mirroring was no longer a selectable option in the AirPlay menu.

Others have been able to connect to their Apple TV, but only audio is passed through in these cases. In addition to the mirroring faults, users detail problems wiAirPlay's desktop extension function.

The thread is one of a handful detailing OS X 10.9.2 AirPlay issues and has drawn 18 replies with over 660 views.

AppleInsider was able to reproduce a few of the described issues with a mid-2011 MacBook Air and third-generation Apple TV, which are running OS X 10.9.2 and Apple TV Software Update 6.0.2, respectively. We experienced scaling issues on both the Mac and Apple TV, low frame rates, sporadic mouse freezing and video failures.

After performing a hard reset on all devices, including the wireless router, operation continued to be unstable to the point of being unusable.

In another test with a late-2013 MacBook Pro and third-gen Apple TV, however, all AirPlay functions worked fine. While mere speculation, the impromptu tests suggest OS X 10.9.2 may have AirPlay compatibility issues with older Mac hardware.
post #2 of 58
Oh dear god please...
post #3 of 58
and i thought it was just me. shit.
post #4 of 58
Not sure what the issue is... works perfectly fine for me.
post #5 of 58
Works perfectly for me... Must be user error!
post #6 of 58

I noticed this yesterday with my mid-2011 21.5" iMac with 3rd generation Apple TVs running on a 4th generation Time Capsule/2nd generation AirPort Express Network. I click one of my Apple TVs, the TV screen turns black, audio comes through, but no video ever ends up arriving. I am unable to change the "Use AirPlay to Display" settings either; it's stuck on Extend Desktop.

 

Speaking of AirPlay though, ever since the latest Apple TV update that came out I believe in December, AirPlay has been very flaky with all of the iOS devices I've used, including the iPhone 5s and iPad Air. It seemed to still work with OS X though until 10.9.2, so now AirPlay is mostly useless across the board. Hopefully they push an Apple TV update out sooner rather than later as I'm guessing a lot of the problems might be there.

 

I generally try to keep things in perspective and not overreact when Apple slips up, but ever since the fall, I've had to deal with significantly more bugs than I have with Apple hardware/software in a long, long time. It seems to be one thing after another, and as soon as something gets fixed, something else gets broken. Too many updates that are supposed to enhance the experience degrade it instead. It hasn't all been bad, but given how prevalent some of these issues are, especially with Mavericks, it really suggests that they need to slow things down on the development cycle across the board and focus on cleaning up some of the messes they've made.

 

At this point, I really don't care about OS X 10.10 at all unless it was a sort of "Snow Mavericks" that was purely maintenance on what's already there. I'd be fine if a 10.10 that brought new features didn't hit for another 18-24 months if it meant that they'd clean up Mavericks and release a more polished 10.10. OS X has done nearly everything I really need it to do for awhile, except since Mavericks, there's too many things it doesn't do as well, and few things that it does better. And from what I've observed with friends and at work where I support numerous Macs throughout the company, I'm having a much better go of it with Mavericks than most people.

 

I put one Mac used at a retail location on Mavericks to test it out, running VMWare/Windows 7 for a few stray Windows apps still needed, and what once was a speedy, nearly seamless VM experience became a ridiculously sluggish mess that hogged tremendous amounts of memory, rendering multitasking all but useless. But even with the VM shut down, memory management is a disaster and bugs run amuck and I ended up getting several calls and messages everyday with problems and complaints, leading me to pull the plug on the trial run and put them back on the stable Mountain Lion. No complaints or calls since.

 

And given that I make money supporting computers, especially Macs, naturally my friends tend to call me when they have issues. Every other day I'm getting calls and messages about problems with Mavericks. Some of the problems are pretty extreme as far as Macs typically go, creating an experience that literally has become far less stable than your average Windows 7 experience. One of my friends has had their mid-2011 27" iMac crash/restart (I haven't seen the logs yet) several times since 10.9.2, one time to the point where even on restart, the system only half loaded and needed a hard restart to become functional again, and his Messages app freezes up the majority of times he attempts to use it, and this is just new 10.9.2 stuff. That is just sad, and it's hard to know how to respond lately when people scoff about how Apple products are supposed to be stable and just work. For awhile I was saying, "they're fixing it, 10.9.2 betas are working out quite a few of the kinks." All I know is that I'm definitely keeping my mouth shut about 10.9.3.

 

I know I wrote a lot off topic, but this is just striking the right nerve after close to six months of issues with iOS 7 and Mavericks and Apple TV. I want to believe that Apple will get it together and ultimately, I think they will, but it's clear that they've made some serious mistakes in the last year, though it almost all could simply boil down to trying to do too much, too fast, and without the proper resources to get it right. This is why it's quite worrisome to me that they might be adding the rumored iWatch and new and most likely expanded Apple TV into the mix this year, in addition to a new iPhone and anything else they have planned. They're doing a lousy job of supporting the products that they're shipping now; how are they going to support two more growing areas and address all the issues of the current products while maintaining the quality of experience and stability they've been known for? These broken updates are not instilling much faith in me, and that's not a position I'm familiar with being in when it comes to Apple.

 

Something's gotta give, sooner rather than later, or things do stand to start spinning out of control. I'm not at all suggesting that Apple's screwed even if things get a lot worse, because the competition is terrible more often than not. But I hate the idea of Apple getting to the point where we choose Apple products more because they're the lesser of two or three evils as opposed to choosing them because they simply offer an outstanding experience that sells itself. That is what Apple has historically stood for (especially once Jobs returned) and mostly delivered on. With Jobs now gone, it's all the more important that they get their acts together fast and get things back on track and avoid creating a destructive pattern with sloppy software releases.

 

The still-brilliant hardware absolutely deserves better.

post #7 of 58

Really? A book to describe a simple issue? 

post #8 of 58

my rMBP 15" 2013 has no problems either.

"Building for the future?! They should be running around reacting to the present!" -John Moltz
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post #9 of 58
Quote:
Originally Posted by sapporobabyrtrns View Post
 

Really? A book to describe a simple issue? 

 

 

Yeah, sorry, like I said, mostly off topic. Struck a nerve at the wrong time. It's just getting really annoying at work and at home and with friends to be bombarded with issue after issue.

post #10 of 58
So, this only affects Airplay, and not wired dual monitors?

Nothing explicitly stated otherwise, but I'm currently running two monitors and don't want to screw up my setup.
post #11 of 58
I do have problems with Airplay when streaming audio with my iPhone5S and iPhone4.
Also streaming video from my iPad Air to the Apple TV is not working correctly.
So.....can't wait to have this solved as I use AirPlay on a daily basis....1frown.gif
post #12 of 58

gcom006, I read your complete post and I can totally agree.

post #13 of 58

I gotta be honest, i've been huge Apple fan for years now and i've never been afraid to update any of devices until lately. I consistently have had Wi-fi signal issues with my last two Airport Expresses after updating the firmware. I started having wifi issues with my iPhone 5 right after the first minor os update. Now after iOS 7 my battery all of a sudden went wacky and drops percentage points like crazy on standby, restarts itself in the middle of recording videos and taking pictures and claims to be dead even though it comes back on in 5 minutes at 44%. I'm not a freakout artist and I definitely know that there aren't any "better" alternatives, but Apple needs to get it's sh!t together. The one thing that I could always count on with my Apple devices is that I never had to worry about an update breaking my stuff and I couldn't wait to update. Now I find myself reluctant and in some cases just not updating at all.

post #14 of 58
Quote:
Originally Posted by eclipsepjm View Post

Works perfectly for me... Must be user error!

 

They reproduced the problems in the lab confirming there is a problem with AirPlay and OS 10.9.2.

post #15 of 58
Quote:
Originally Posted by hillstones View Post

In your case, it is an asshole error.  They reproduced the problems in the lab confirming there is a problem with AirPlay and OS 10.9.2.  But I guess you don't know how to read.

He is just stating his opinion.

I wonder who can't read or understand.
post #16 of 58
Seriously Apple, WTF. Fucking morons... All the resources in the world and they let shit like this happen? Shameful. So now instead of happily update I have to wait a few days first to read Internet reviews... Fucking pathetic.

This is the issues that people expect from Android phones and Windows PCs.

Not having this issues is what makes Apple the most admired brand. Don't **** that.
post #17 of 58
I just tried it and I initially had the bad scaling issue.
That is on a 2012 14" Retina MacBook Pro and a 3rd generation Apple TV.

After toggling the screen resolution in the Airplay menu, it now works normally.
post #18 of 58
Quote:
Originally Posted by TechManMike View Post

I started having wifi issues with my iPhone 5 right after the first minor os update. Now after iOS 7 my battery all of a sudden went wacky and drops percentage points like crazy on standby, restarts itself in the middle of recording videos and taking pictures and claims to be dead even though it comes back on in 5 minutes at 44%.

I think that iOS 7 handles dying batteries (i.e. ones that are nearing the end of their service life, not ones that are merely in a low-charge state) poorly. I had exactly the same symptoms as you with an iPhone 4 running iOS 7. Battery life hadn't been great so I'd been thinking of replacing the battery, but then all this really weird behaviour started and it became a much higher priority. Bought a "new" battery from eBay and popped that in - all the stupid symptoms are gone and I now get the best battery life I've ever known from an iPhone.

Get yourself a copy of iBackupBot (free trial version is fine) and use it to find out the state of your iPhone's battery (no jailbreak required).
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post #19 of 58
Quote:
Originally Posted by hillstones View Post
 

In your case, it is an asshole error.  They reproduced the problems in the lab confirming there is a problem with AirPlay and OS 10.9.2.  But I guess you don't know how to read.

 

Then shut up about it and wait for the fix that will be forthcoming, assuming the testing was submitted and verified with Radar.

post #20 of 58

Truth be told,

I was having some of those flaky issues BEFORE the latest OSX (10.9.2) and Apple TV update (6.0.2)

 

Only Sound worked at times

No Connection

Connection would time out

Unusable at times.

 

All Fixed and working buttery smooth Now !!, ....for me.

post #21 of 58
Quote:
Originally Posted by TechManMike View Post
 

Now after iOS 7 my battery all of a sudden went wacky and drops percentage points like crazy on standby, restarts itself in the middle of recording videos and taking pictures and claims to be dead even though it comes back on in 5 minutes at 44%.

 

Try A hard reboot holding both buttons down Until the Apple icon Shows.

 

Then again, maybe your iPhone 5 is just simply busted !!!      ...ever think of that??   ... > that your iPhone is simply broken <  

 

It does happen you know. All electronics, are no 100% equal, 100% of the time

post #22 of 58
Hasn't various builds been available for download and are used and should be tested? Are they giving any feedback on any issues or just ignore it and say apple will know about it ? Has this only cropped up in the last build?
post #23 of 58

MacBook Pro 15" early 2013, MacBook Air 11" late 2013 both running 10.9.2 + 2 x Apple TV 3rd generation = NO Problem on my 60" TV by SONY (NO samsung product is welcome here!)

 

I suspect those with this issue are google fan / android users! LMAO

....the lack of properly optimized apps is one of the reasons "why the experience on Android tablets is so crappy".

Tim Cook ~ The Wall Street Journal - February 7, 2014

Inside Google! 

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....the lack of properly optimized apps is one of the reasons "why the experience on Android tablets is so crappy".

Tim Cook ~ The Wall Street Journal - February 7, 2014

Inside Google! 

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post #24 of 58
Mine works fine with both my MacBook Air 2012 and my iPad 2 after updating both software after the security issue.
post #25 of 58
Quote:
Originally Posted by Disturbia View Post

I suspect those with this issue are google fan / android users! LMAO

"AppleInsider was able to reproduce a few of the described issues ..."
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post #26 of 58
Maybe Apple should allow everybody to test the beta releases of OS X. Now, only developers can test these beta's and apparantly these developers doesn't see this kind of bugs.
post #27 of 58
I use a mid-2011 iMac and am now reticent to install the update, as I already have some issues with the Messages app and depend on the AirPlay feature quite a bit. Too bad as I've never hesitated to trust an Apple update before.
post #28 of 58

The real question is why aren't these things caught in beta testing?  It's like they've only got a half-dozen people testing and they're all on brand new hardware.

 

For what it's worth, I've got a 2010 Mac Mini and airplay mirroring seems to be working fine to my Apple TV 3rd gen.

 

I wonder if it's a permissions problem?  Or perhaps a reinstall would fix?  

post #29 of 58
Quote:
Originally Posted by fredmatrack View Post

Maybe Apple should allow everybody to test the beta releases of OS X. Now, only developers can test these beta's and apparantly these developers doesn't see this kind of bugs.

I think you're right.  Developers are not testing real-world situations.

post #30 of 58
I could be wrong but I am wondering if the folks with a 'broken' set up are failing to spot the options in the Airplay menu for various set ups. I have been on 10.9.2 dev versions for so long now I can't remember if 10.9.1 was different or not. If set to 'Match the (your AppleTV here)' or Extend Desktop it can give a strange look to the Mac screen.

That said, OS X 10.9.2 (13C64) works perfectly for me with either a dual Mac display and two Apple TVs, or as shown here I had one Mac Screen turned off.

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Enjoying the new Mac Pro ... it's smokin'
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post #31 of 58
Quote:
Originally Posted by Gatorguy View Post


"AppleInsider was able to reproduce a few of the described issues ..."

Yes, but just a few ... ;)

....the lack of properly optimized apps is one of the reasons "why the experience on Android tablets is so crappy".

Tim Cook ~ The Wall Street Journal - February 7, 2014

Inside Google! 

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....the lack of properly optimized apps is one of the reasons "why the experience on Android tablets is so crappy".

Tim Cook ~ The Wall Street Journal - February 7, 2014

Inside Google! 

Reply
post #32 of 58
Quote:
Originally Posted by pedromartins View Post

Seriously Apple, WTF. Fucking morons... All the resources in the world and they let shit like this happen? Shameful. So now instead of happily update I have to wait a few days first to read Internet reviews... Fucking pathetic.

This is the issues that people expect from Android phones and Windows PCs.

Not having this issues is what makes Apple the most admired brand. Don't **** that.

This is why I usually wait a few weeks before upgrading.   The few times I upgraded immediately after an update was released I regretted it.

 

One of the things that seemed to happen coincident with 10.9 is that using Outlook, I get constant connect errors when it goes out to get mail.  (My mail accounts are via my ISP and connected to websites that I run).      On the next try, it will work fine.   I spoke with my ISP's tech support and they claim there's nothing wrong with their servers.    I never had this problem before 10.9.

 

I also recently noticed a problem where in Office apps, if I use (or receive a document with) Arial bold italics, the text disappears from the page.   That never happened before either.   Don't know if it's an OS problem, a font problem or a Microsoft problem.

 

Aside from developers, who probably only test their own applications, Apple doesn't seem to do any widespread beta testing on new OS releases.    I think that's an issue.    Everything has become so complex, you can't stick five guys in a room and tell them to look for bugs.   There has to be mass testing.     

post #33 of 58

And Windows users are still having lingering issues updating their iTunes to 11.1.5. AI seems to care nothing about it. 

 

At least something finally breaks for Mac users. Maybe we'll get some quality control from Apple in the future, since something has broken in OS X from poor testing. 

post #34 of 58
Not working at all on my early 2013 MBP 15". The Airplay option showed up in menu bar (as per the Settings in the monitor menu) but disappeared when I tried to use it. Reboot for both iOS and OSX don't seem to help.
post #35 of 58
Quote:
Originally Posted by Disturbia View Post
 

MacBook Pro 15" early 2013, MacBook Air 11" late 2013 both running 10.9.2 + 2 x Apple TV 3rd generation = NO Problem on my 60" TV by SONY (NO samsung product is welcome here!)

 

I suspect those with this issue are google fan / android users! LMAO

/tinfoil hat on/

 

Or maybe it's another attempt to manipulate AAPL down to $450.

 

/tinfoil hat off/

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post #36 of 58
Quote:
Originally Posted by fredmatrack View Post

Maybe Apple should allow everybody to test the beta releases of OS X. Now, only developers can test these beta's and apparantly these developers doesn't see this kind of bugs.

 

I don't think typical users have the means for testing beta releases appropriately. Also, Apple would have to deal with beta releases screwing up people's Macs. AppleCare centers and genius bars would be busy trying to fix things they can't fix because a customer installed a BETA release of an update. I see what you're getting at, but there's a reason why Apple doesn't allow the general public to test things like this. 

 

Maybe they could let a few select customers test in some kind of customer beta program with an agreement that there is no support for beta releases. You just don't want your mom or someone non-techy installing a beta and then getting up set when something doesn't work. 

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post #37 of 58
Quote:
Originally Posted by TechManMike View Post

I gotta be honest, i've been huge Apple fan for years now and i've never been afraid to update any of devices until lately. I consistently have had Wi-fi signal issues with my last two Airport Expresses after updating the firmware. I started having wifi issues with my iPhone 5 right after the first minor os update. Now after iOS 7 my battery all of a sudden went wacky and drops percentage points like crazy on standby, restarts itself in the middle of recording videos and taking pictures and claims to be dead even though it comes back on in 5 minutes at 44%. I'm not a freakout artist and I definitely know that there aren't any "better" alternatives, but Apple needs to get it's sh!t together. The one thing that I could always count on with my Apple devices is that I never had to worry about an update breaking my stuff and I couldn't wait to update. Now I find myself reluctant and in some cases just not updating at all.

The symptoms you describe for your iPhone replicate the ones I had. I took it to an Apple Store and they tested it and found the battery was faulty. They replaced it for free.
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post #38 of 58

thanks for the comments ... i think i will wait a while .... oops will my imac let me wait?

post #39 of 58
I had no issues with airplay video and audio after I did some simple things. At first the image did not display for mirroring. Then I adjusted the parameters of the image size - not sure of the sequence as the apple TV is in a different room than my laptop when I did it - but it was simple. The image was on the TV after that.
NOTE: I do not have other mirroring applications, which might be a factor based on the other postings.
post #40 of 58
Quote:
Originally Posted by BuffyzDead View Post
 

 

Try A hard reboot holding both buttons down Until the Apple icon Shows.

 

Then again, maybe your iPhone 5 is just simply busted !!!      ...ever think of that??   ... > that your iPhone is simply broken <  

 

It does happen you know. All electronics, are no 100% equal, 100% of the time

I actually used to work at Apple so i'm quite familiar with all of these devices and how to narrow down issues, but thanks. And yes I already know what the issue is, the battery is going to have to be replaced. But my point still remains in that Apple has gotten somewhat sloppy in terms of bugs that are slipping through the cracks. Trust me, I understand that most things have bugs so that's not my issue. My issue is that it seems quite of few of the updates as of late have been breaking sh!t, sometimes with no update to fix it. My battery was fine until iOS 7, now all of a sudden it's a "hardware problem???" But this "hardware problem" didn't exist until iOS 7. My iPhone 4 lasted the entire 2 years until I upgraded to my iPhone 5......but i'm only a hair over a year in with my iPhone 5. That's my point.

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