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Why Apple should recall iPods...

post #1 of 14
10/17/02 at 1:35am
Thread Starter 
I own the orginal iPod. Purchased in December 2001. The scroll wheel is completely and utterly useless. Unless I am changing settings/songs/what have you, I need to have the iPod in the "Hold" setting. Otherwise the iPod will change volume as I walk down the street, change songs, albums etc.

I love Apple. I think that a recall is merited by Apple's apparent change from 'scroll dial' to 'solid state' in their latest changes to the iPod.

What do you other 'early adopters' think?
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post #2 of 14
10/17/02 at 1:46am
Such is the risk of being an early adopter. This does not make the product defective, ergo no recall is warranted. If the device did not meet your needs, you should return it or sell it and purchase an MP3 player that does. This is like saying people that bought a computer before the Pro Mouse/Keyboard shipped should be entitled to a new keyboard and mouse because in comparison to their current ones, the new ones are better.

I had an original 5GB iPod, and personally, I liked it better than the new solid state wheels. It's a preference thing, but most certainly not a defect. The product was simply improved upon, and Apple should definitely not be obligated to recall a product based on that.

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[ 10-17-2002: Message edited by: M3D Jack ]</p>
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post #3 of 14
10/17/02 at 1:50am
Thread Starter 
I feel that the product that I had purchased for US$499.99 has not held up to its original specifications for more than a few months. Why should I be obliged to sell the product that I purchased, at a premium, in order for it to work as it was originally sold at less than a few months after I spent money on it?
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and I have no reason, no reason to get back...."
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"...and I have no compass, and I have no map,
and I have no reason, no reason to get back...."
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post #4 of 14
10/17/02 at 6:08am
Unless it is a defective, how could it stop holding up to its own specifications? It still works as it did when you originally made the purchase.

Are you saying that you want Apple to upgrade your iPod to a newer model because it has better features then the old model? I can understand your desire, but companies that did that sort of thing the would go out of business very quickly.
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post #5 of 14
10/17/02 at 6:30am
[quote]Originally posted by danielb0101:
Unless I am changing settings/songs/what have you, I need to have the iPod in the "Hold" setting. <hr></blockquote>

And the problem is...???

No, really--I've got one, and don't know why this is a problem for you. Like a few others have mentioned, I actually prefer the scroll wheel over the solid state--feels more "interactive," if that makes any sense.
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I was promised flying cars. Where are the flying cars?
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post #6 of 14
10/17/02 at 6:53am
The problem is that the scroll wheel becomes extremely 'loose' so it moves on its own. I have a problem with mine too. Trying to get my selection on the first try is always a challenge. I remember reading about a fix for this, but I can't remember what it was. Do a search on Apple's kbase. You should be able to find it there.

But I don't think this warrants a recall. It's normal wear and tear, if you ask me. Similar to a mouse ball getting gummed up and not working 100% right even after cleaning it.

(Oh, did you really pay $499 for it or are you just exaggerating? The 10gig pods didn't come out until after 12/01)
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post #7 of 14
10/17/02 at 8:36am
the trick is to clean the wheel every once in a while... it doesn't get it back 100% but it makes the problem less apparent...

you have to pop the wheel off by prying it off with a knife and then clean the inside.. search iPod lounge or iPod hacks or something like that for step-by-step instructions... its like getting a brand new iPod... seriously

[ 10-17-2002: Message edited by: Paul ]</p>
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post #8 of 14
10/17/02 at 9:14am
That is a defect in the design. I don't know if a recall is necessary but there is no reason that the thing shouldn't work like it did

It's not a matter of performing better, it's a matter of it performing as well as it did when it was first purchased after normal use.

The iPod was announced on October 23rd, 2001 and started shipping on November 10th.

The thing isn't even a year old, cost $400 and isn't working like it did when first bought? That's defective merchandise.
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post #9 of 14
10/17/02 at 9:45am
<a href="http://www.ipoding.com/modules.php?op=modload&name=News&file=article&sid= 486" target="_blank">linkage</a>

its not like whatever is wrong is unfixable... even if you could send them back to apple, and the repair is as easy as this (note, you dont really need to add more grease, just clean the wheel and try and not screw up the existing grease and it should be good) would you rather be without your iPod for a week while it is being fixed or doing it yourself?
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post #10 of 14
10/17/02 at 12:34pm
I got mine on November 10th last year, and it's still working perfectly. Even better than new, when you consider the software updates...
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Whatever it is, it ain't rocket science
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post #11 of 14
10/17/02 at 6:56pm
I agree with overhype. I bought my iPod in December and there is not a single thing about it that is "defective". Apple has kept us more than happy with the great software updates!

Groverat, in what way does it not work the way it did when it was purchased? As overhype explains, if anything, it works better. So the scroll wheel feels a little more loose. Simply pop the wheel off and clean it. It is not hard, tricky, nor does it void your warranty.
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post #12 of 14
10/17/02 at 10:31pm
[quote]Originally posted by Paul:
<strong>the trick is to clean the wheel every once in a while... it doesn't get it back 100% but it makes the problem less apparent...

you have to pop the wheel off by prying it off with a knife and then clean the inside.. search iPod lounge or iPod hacks or something like that for step-by-step instructions... its like getting a brand new iPod... seriously

[ 10-17-2002: Message edited by: Paul ]</strong><hr></blockquote>

I checked on that website and they suggest putting masking tape over the wheel and pulling it off that way. It's probably safer and less likely to scratch something if you do that.
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post #13 of 14
10/18/02 at 7:31am
You know, they extended the warranty to one year--so why don't you just complain to Apple?
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post #14 of 14
10/22/02 at 9:39am
[quote]Originally posted by Luca Rescigno:
<strong>

I checked on that website and they suggest putting masking tape over the wheel and pulling it off that way. It's probably safer and less likely to scratch something if you do that.</strong><hr></blockquote>

yeah i saw that too.... oh well heh i dont have the "old" wheel anymore anyway... my brother does
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