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compusa waranty and ipods

post #1 of 19
Thread Starter 
did anyone with the first generation of ipod actually use the warranty to get one of the newer ones and if so, how did you do it? will they just simply let you replace it if you bring it in and say you want to trade up to the next one or do you have to lie and say its broken. if apple releases a new version at mwsf i would be looking to ditch my current 20gig for it
post #2 of 19
I've been interested in this (TAP?) Compusa thing. Can anyone further enlighten me to how it works? Can I bring the receipt of my newly purchased iPod to a Compusa store and purchase a two year warranty (TAP?) even if I didn't purchase it there?

If so, should I wait until Apple's one year warranty is nearly over to do so or do I have to buy it now?
thanks
post #3 of 19
[quote]Originally posted by macfly:
<strong>did anyone with the first generation of ipod actually use the warranty to get one of the newer ones and if so, how did you do it? will they just simply let you replace it if you bring it in and say you want to trade up to the next one or do you have to lie and say its broken. if apple releases a new version at mwsf i would be looking to ditch my current 20gig for it</strong><hr></blockquote>

I believe that the fact that it's a WARRANTY, means that they replace it if it's broken.
It doesn't mean you can get an upgrade just because they come out with a new model.
I'm also fairly certain that they'll check it to see if, in fact, it is broken before they give you a new one.
post #4 of 19
has to be broken to be replaced.

when you buy it, most of the time the employees are fairly stupid so they dont care when you bought it. i got my warranty about 9-10 months after i bought it and they didnt even check to see if it was working or if i had a receipt or anything. in fact, they didn't even know the correct price, so i got my warranty coverage for $500 for a 10 month old ipod...
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post #5 of 19
here's the deal, at least how it worked for me...
I buy from CompUSA knowing that certain hardwares will have certain longevity. For example, I bought an Epson 1270 printer that I use for my business. I use it everyday and due to my over-usage, I know that I am applying greater than usual "normal wear and tear." That is why I bought "replacement warranty" which is different than an "extended warranty." CompUSA sells different warranties for different types of hardware, so make sure...

Anyways, after 1.5 years of shoving every kind of art paper through the printer, the printer roller slips at times. It is easily repairable but I didn't have time to d1ck around with it. Plus, the fact that I spent extra $59.00 for the "replacement warranty," I might as well make use of it. I went to the CompUSA with the receipt of "replacement warranty" and the printer to the customer service. The employee said she's going to have a tech look at it to see if it could be repaired. I had to inform her that there is no repair for the printer but a REPLACEMENT as the warranty says.

The employee said I was crazy so I fought with her. I told her to get the manager. The manager came and asked for my warranty receipt. He made sure that it was a "replacement warranty" and not an "extended warranty." He told the employee to read the receipt. Then he explained to her that with my receipt, there is no estimate but a simple replacement of same model or new model or the best replacement of its class, regardless if the new model was more. I received a brand new Epson 1280 printer.

The only thing is that once the item is replaced, the warranty is then terminated and you cannot buy a new warranty for the REPLACED item.

So, to get back to your iPOD, if I was going to get an iPOD, I would definately get it at CompUSA with "replacement warranty." Just knowing that there are some issues of battery life of iPOD, you would most likely come at top. CompUSA makes a lot of money selling different types of warranties. For someone like me, who uses many types of hardware, for my small business, to the fullest punishment of its life, it is very highly likely that the unit will fail from over-usage. It is important that I purchase such warranties when offered.

Like ryukyu stated, you should not lie just to get a new unit. During the warranty period, if you have any problems, however small or large, it is a valid reason to utilize your warranty coverage. If iPOD is not holding its charge, for example, then you have a valid reason to get a replacement since the iPOD battery is internal.

[ 12-15-2002: Message edited by: kwondo ]</p>
post #6 of 19
i dont think they offer that replacement warranty for the ipod. they simply give the regular harddrive warranty...
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post #7 of 19
[quote]Originally posted by _ alliance _:
<strong>i dont think they offer that replacement warranty for the ipod. they simply give the regular harddrive warranty...</strong><hr></blockquote>

Actually they do offer it under mass storage. Check out this link I found at iPodlounge.com

<a href="http://www.ipodlounge.com/ar0032_020718.asp" target="_blank">http://www.ipodlounge.com/ar0032_020718.asp</a>
post #8 of 19
[quote]Originally posted by _ alliance _:
<strong>i dont think they offer that replacement warranty for the ipod. they simply give the regular harddrive warranty...</strong><hr></blockquote>

They definitely do offer it.
A friend of mine bought his 5 gb iPod from CompUSA and the battery failed after 10 months.
Since he bought the warranty, they replaced it. The best part is that they didn't have any 5gb models so they gave him a 10gb model.
He was allowed to purchase a replacement warranty on the new one though. So maybe it depends on the individual store.
Gotta love those corporate inconsistencies.
post #9 of 19
I have also done this. I bought the 10GB a week after it came out. I bought it at the Apple Store along with my Powerbook, then went over to CompUSA and bought the replacement plan. after about 7 months, my scroll wheel was acting up. I brought it in with my receipt and made a small complaint about it, and I was able to get the brand new 20GB for the difference in price of $100 because th 10GB had dropped in price. I don't know of anyone who was just given an upgraded model without an upgrade cost, but if they were than they are lucky. And they did let me purchase another warranty from them, so if Apple releases an iPod with color screen and video playback in January, guess where I am goin...
post #10 of 19
I just got off the phone with them and they said that they do offer TAP's on iPods, even ones that were not purchased there. As long as it's within the manufacturer's warranty period, they said it would be no problem. I'm on my way out there now...
post #11 of 19
[quote]Originally posted by torifile:
<strong>I just got off the phone with them and they said that they do offer TAP's on iPods, even ones that were not purchased there. As long as it's within the manufacturer's warranty period, they said it would be no problem. I'm on my way out there now...</strong><hr></blockquote>

Great news. Did they at all mention if this was their corporate policy?
I suspect though, this policy may vary from store to store.
post #12 of 19
[quote]Originally posted by torifile:
<strong>I just got off the phone with them and they said that they do offer TAP's on iPods, even ones that were not purchased there. As long as it's within the manufacturer's warranty period, they said it would be no problem. I'm on my way out there now...</strong><hr></blockquote>

Great news. Did they at all mention if this was their corporate policy?
I suspect though, this policy may vary from store to store.
post #13 of 19
[quote]Originally posted by satchmo:
<strong>

Great news. Did they at all mention if this was their corporate policy?
I suspect though, this policy may vary from store to store.</strong><hr></blockquote>

Well, I was in there this weekend and the wouldn't do it, but the manager told me, on the sly, that they do in fact cover items purchased elsewhere, but don't advertise it and that's why none of the crappy employees knew. He gave me the tech supervisor's number and told me to call him today. I did, he said they do, and I went in and got my iPod covered.

All I needed was my receipt and the iPod so they could make sure it works. The guy even said that I could get the coverage at any point during the warranty period (so during the first year). It was remarkably easy and it cost $40. Not bad considering I know my iPod is already have battery issues. It's quite old though and I happened to have a receipt, so I'm good to go.
post #14 of 19
[quote]Originally posted by torifile:
<strong>

It was remarkably easy and it cost $40. </strong><hr></blockquote>

Torifile, is that $40 for one year or two?
And it sounds like it's still best to call ahead and get the name of the employee. If he/she says no, talk to another employee or the manager.
post #15 of 19
[quote]Originally posted by satchmo:
<strong>

Torifile, is that $40 for one year or two?
And it sounds like it's still best to call ahead and get the name of the employee. If he/she says no, talk to another employee or the manager.</strong><hr></blockquote>

2 and yes you should talk to someone who knows b/c they do do it.
post #16 of 19
It seems like people's experiences with CompUSA vary to some degree, but these factors should be constant:

1) They will provide a warranty on a unit (at least an iPod) even if it isn't bought from their store. That's their policy, and if managers aren't aware of it they can look it up.

2) The warranty on the iPod is a replacement warranty only. They don't attempt the repairs.

3) If the unit no longer functions properly, it should be replaced with a new unit that is equivalent in price. If your iPod has been discontinued in the mean time, they will give you a new one that matches the original's price value, even if the new unit is superior.

4) CompUSA warranties supersede manufacturer warranties. If you buy a two year plan with your new iPod, the coverage will overlap for the first year, unfortunately.

My anecdote: I purchased from the Apple Store and then took the unopened iPod box to CompUSA. I was told that the prices went up on iPod coverage, and that's probably because they've had a lot of replacements. I was charged $60 for two years. I debated whether or not to purchase the plan, since it's not nearly as necessary now that Apple extended its iPod manufacturer warranty to a full year. But I decided it was a good investment because iPods get knocked around and subjected to all kinds of conditions. And if anything fails, I'm confident I'll be made whole.

[ 12-16-2002: Message edited by: Big Mac ]

[ 12-16-2002: Message edited by: Big Mac ]</p>
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post #17 of 19
what do they do with the receipt?

I never got a receipt for my old 5 gig that my brother now has...

can I use a friend's receipt?
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post #18 of 19
[quote]Originally posted by Paul:
<strong>what do they do with the receipt?

I never got a receipt for my old 5 gig that my brother now has...

can I use a friend's receipt?</strong><hr></blockquote>

You can use any receipt as long as it has the same type iPod on it. PM me if you want to hear exactly what I did.
post #19 of 19
cool... take a look
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