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Users report freezing, lagging iPhones with Apple's iOS 7.1, but overall crashes are down

post #1 of 99
Thread Starter 
While this month's release of iOS 7.1 fixed a number of bugs and crashes that had affected Apple's mobile platform for months, and has reduced the overall number of system crashes, the update has also introduced a number of new and different glitches being seen by some iPhone users.

iOS 7.1


Among readers who have reached out to AppleInsider, as well as various threads (1, 2, 3, 4, 5) on Apple's support forums, the most common issues appear to be instances where apps or the iPhone touchscreen itself become non-responsive. Some users say they seem to more regularly experience freezes when notifications appear at the top of the screen.

Still others say that freezes and system lock-ups with iOS 7.1 have caused their iPhone lock screen to be non-responsive. Some have said they were forced to restart their iPhone in order to prompt the system to return to normal. In addition, there are reports of users seeing the virtual onscreen keyboard in iOS 7.1 freeze and stop accepting inputs.

There's also a growing thread on Apple's site where users are experiencing issues with the Touch ID fingerprint scanner on their iPhone 5s after updating to iOS 7.1. Those people say that after installing the update, nothing happens when their finger is placed on the home button sensor.

Some iPhone owners said they have fixed the problem by rescanning their fingerprints into the system, but still others were unable to resolve the issue by tweaking Touch ID settings.

Though bugs remain, there is evidence that the iOS 7.1 update served to significantly reduce crashing on Apple's mobile operating system. New stats published this week by Crittercism show that while iOS 7 had an app crash rate above 2 percent, that average has fallen to 1.6 percent under iOS 7.1.

Animation


Adoption of iOS 7.1 reached 17.9 percent in just 72 hours after the update launched. The software release fixes previous, well-publicized bugs related to Touch ID and crashes when using Safari or the multitasking interface.

Beyond bug fixes, iOS 7.1 also includes a number of user interface tweaks, further refining the major changes to the platform brought about with iOS 7 last September. For legacy device owners, iOS 7.1 also includes performance enhancements for the iPhone 4, while iBeacon wireless connectivity has also seen improvements.
post #2 of 99
I know Garmin OnBoard is now pretty crashy on my iPhone4 - was fine before 7.1 and Garmin claims there are no problems. Nothing else has been worse, and with animations off it's pretty snappy overall.
post #3 of 99

My phone and iPad haven't crashed once since 7.1 and Safari has maybe once. Very happy with this update.

post #4 of 99
Does Safari on iOS 7.1 crash in the Huddler Tech powered forums?

"Apple should pull the plug on the iPhone."

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"Apple should pull the plug on the iPhone."

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post #5 of 99
I haven't had many crash issues. It has worked rather smoothly; however, I am having volume issues with 3rd party apps like Angry Birds Star Wars and a couple of children's games. To basically put it, there is no audio when I go to play the games. The music app works fine and I get audio. I haven't seen anything on the discussion boards, but has anyone else had this issue or have a remedy?
post #6 of 99
No issues at all with the iPhone 4s. Been rock solid and performing better.
post #7 of 99
Quote:
Originally Posted by Suddenly Newton View Post

Does Safari on iOS 7.1 crash in the Huddler Tech powered forums?

Not at my end, anymore.
I’d rather have a better product than a better price.
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I’d rather have a better product than a better price.
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post #8 of 99

Have iPads shared the same problems with lagging, crashing, and non-responseive screens as the iPhones have?

post #9 of 99
The update has been excellent for me. Much faster and more responsive.
post #10 of 99
So far so good with this update on my 5s. Apps are speedier when loading, improvement overall. Never had any problems with Touch ID and none now. Sad that others are having issues.
post #11 of 99
It has worked perfectly for me. I even started using the additive touch software button for convenience at it works perfectly (not that it wasn't working before, it's just that it is another feature that might be non responsive with this kind of issues).
post #12 of 99

No issues here either.

iMac Intel 27" Core i7 3.4, 16GB RAM, 120GB SSD + 1TB HD + 4TB RAID 1+0, Nuforce Icon HDP, OS X 10.9.1; iPad Air 64GB; iPhone 5 32GB; iPod Classic; iPod Nano 4G; Apple TV 2.
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iMac Intel 27" Core i7 3.4, 16GB RAM, 120GB SSD + 1TB HD + 4TB RAID 1+0, Nuforce Icon HDP, OS X 10.9.1; iPad Air 64GB; iPhone 5 32GB; iPod Classic; iPod Nano 4G; Apple TV 2.
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post #13 of 99

No problems of the type described here, though battery life has plummeted on my 5S.

 

Going to try a full restore to see if that puts it right.

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post #14 of 99
My safari had no problems on my 5S before the update but on 7.1 it's impossible to use, it crashes multiple times before it finally stays open. I did a restore from backup but it's still happening (I guess I should've known that). I guess I just have to completely restore my phone, *sigh*.
post #15 of 99
Quote:
Originally Posted by Suddenly Newton View Post

Does Safari on iOS 7.1 crash in the Huddler Tech powered forums?

Crashes are gone on my iPad 3 and iPhone 4. This update didn't fix every fault in 7.0 but it is by far a much better revision, like many others I'm very happy!
post #16 of 99
Quote:
Originally Posted by koop View Post

The update has been excellent for me. Much faster and more responsive.
Pretty much my results, this is very good update.

However people need to realize that no OS is perfect and to expect so is well, expecting too much. Certainly critical features should work but operating systems by their very nature are works in progress.
post #17 of 99

The numerous crashes I was experiencing on my iPhone 5S and my iPad Air before I upgraded to 7.1 seem to be mostly gone now. I had one crash on iPad Air with 7.1, but I believe I was using a third party app (before, the crashes were mostly from Apple Apps). Also, my fingerprint scanner seems to work much better than before. Also, a weird problem on Maps where I could not look up businesses or addresses is gone also.

 

It is a shame that it took Apple so many months to fix the crashing problem. Since my first iPhone 3GS  and iPad 1st Gen, I was used to the iPhone and iPad being rock solid and reliable. With 7.0 I never knew whether my iPhone or iPad were going to crash for some random reason. It was especially frustrating to have the iPhone or iPad crash when I was trying to text someone or look up something on Safari (i.e., Apple apps).  Hopefully they can address the major problems of others (e.g., the phone completely turning off at low battery levels but before the battery was completely drained, huge drops in battery levels).

post #18 of 99

7.1 has been a very solid upgrade for me as well.  And like cm477, I've noticed fingerprint scanning to be much more reliable now.

FEAR GOOGLE
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FEAR GOOGLE
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post #19 of 99
I've had no problems with 7.1 on my iPhone 5. Not keen on the new shift key though - I always feel like it's not selected when it is and vice versa.

Slightly unrelated - where can I get the wallpaper from the top left of this article?

A
post #20 of 99
Quote:
Originally Posted by Rogifan View Post

My phone and iPad haven't crashed once since 7.1 and Safari has maybe once. Very happy with this update.
No issues with me on my 5s... Touch ID is way better for me on iOS 7.1
post #21 of 99
Originally Posted by APDunne View Post
Slightly unrelated - where can I get the wallpaper from the top left of this article?

 

Unfortunately, it’s called “Paranoid Android” and seems to be related to an Android ROM. :lol:

 

Here’s a proper desktop size for you to crop to iPhone usability.

Originally Posted by Marvin

The only thing more insecure than Android’s OS is its userbase.
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Originally Posted by Marvin

The only thing more insecure than Android’s OS is its userbase.
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post #22 of 99

I've seen two anomalies with iOS7.1 on iPhone 4s: The first one was that all of my email accounts were shown twice in Settings under Accounts. The other one was on more than one occasion where the battery dropped 30-50 percent drops in a matter of minutes when running Safari, Maps, Photos, or other connected apps on cellular or wifi. I noticed that if I did a hard restart or reset the network settings the estimated percentage would actually increase. Maybe it's time to do a full discharge cycle.  I did a full backup & restore last night. Today it seems better but still too soon to say it's fixed. I'll keep monitoring the situation.

 

It would be really cool if iOS8 included energy management services so the OS and users could tell which apps are sucking up too many CPU cycles and battery capacity. I know this is too geeky for most users but just being able to know who the worst offenders are would be good enough to allow regular users to shut down the power hogs that are not needed for the task at hand. 

post #23 of 99
Quote:
Originally Posted by Tallest Skil View Post

Unfortunately, it’s called “Paranoid Android” and seems to be related to an Android ROM. lol.gif

Here’s a proper desktop size for you to crop to iPhone usability.


1. How did you know that?

2. Why is a Android wallpaper shown on a iPhone?

3. Maybe that's the source of the lagginess. 1wink.gif
"Few things are harder to put up with than the annoyance of a good example" Mark Twain
"Just because something is deemed the law doesn't make it just" - SolipsismX
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"Few things are harder to put up with than the annoyance of a good example" Mark Twain
"Just because something is deemed the law doesn't make it just" - SolipsismX
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post #24 of 99
Originally Posted by dasanman69 View Post
1. How did you know that?

2. Why is a Android wallpaper shown on a iPhone?

3. Maybe that's the source of the lagginess. 1wink.gif

 

1. Reverse image search.

2. Ask the author. :p

3. While we’re on the subject of replying to posts with YouTube videos

 

I’d link it directly like you did, but I’m sure most people here would be offended by an hour-long auto playing video.

Originally Posted by Marvin

The only thing more insecure than Android’s OS is its userbase.
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Originally Posted by Marvin

The only thing more insecure than Android’s OS is its userbase.
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post #25 of 99
I wonder if the commonality amongst those reporting issues is not erasing all content and settings then restoring (not from a backup).

I had virtually no issues with iOS 7 or iOS 7.1.
post #26 of 99
Quote:
Originally Posted by Tallest Skil View Post

1. Reverse image search.
2. Ask the author. 1tongue.gif
3. While we’re on the subject of replying to posts with YouTube videos

I’d link it directly like you did, but I’m sure most people here would be offended by an hour-long auto playing video.

Damn I always forget doing a image search. C'mon that comment was pretty funny. I would've put the same applause video regardless of whomever it was directed at.
"Few things are harder to put up with than the annoyance of a good example" Mark Twain
"Just because something is deemed the law doesn't make it just" - SolipsismX
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"Few things are harder to put up with than the annoyance of a good example" Mark Twain
"Just because something is deemed the law doesn't make it just" - SolipsismX
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post #27 of 99
Lagging, freezing, and horrible battery life. Did an experiment over the weekend: turned the phone one without opening any apps, put it in airplane mode and let it sit for a couple hours. In three hours it was down to 75%. Did a full restore, repeated the experiment: 77% after three hours. Not sure what's up, but there are some rogue processes running somewhere. Thankfully I alway save my SHSH blobs, and downgraded back to 7.0.4. I'm sure they'll fix it, but I'm not going to update again until they do.
post #28 of 99
My old problem still exists with my iPhone 5... The battery can have 20-40% charge left but suddenly shut down because of battery life. As soon as I plug it in, it revives as if it still has plenty of charge left. Not cool.
post #29 of 99
Quote:
Originally Posted by Cash907 View Post

Lagging, freezing, and horrible battery life. Did an experiment over the weekend: turned the phone one without opening any apps, put it in airplane mode and let it sit for a couple hours. In three hours it was down to 75%. Did a full restore, repeated the experiment: 77% after three hours. Not sure what's up, but there are some rogue processes running somewhere. Thankfully I alway save my SHSH blobs, and downgraded back to 7.0.4. I'm sure they'll fix it, but I'm not going to update again until they do.

It's funny how the same cantankerous people never seem to have any problems resolved, but instead their problems just seem to be piled on with release-after-release. My advice is to never use Apple's products ever again but I'd settle for you not posting on this forum.

"The real haunted empire?  It's the New York Times." ~SockRolid

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

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"The real haunted empire?  It's the New York Times." ~SockRolid

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

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post #30 of 99
Quote:
Originally Posted by SolipsismX View Post


It's funny how the same cantankerous people never seem to have any problems resolved, but instead their problems just seem to be piled on with release-after-release. My advice is to never use Apple's products ever again but I'd settle for you not posting on this forum.

That seems harsh. 

post #31 of 99
Quote:
Originally Posted by Lawrance View Post

That seems harsh.

Not at all. And I ask of no man what I wouldn't do in the same situation. If a company, from my perspective, not only fails me at every turn but is also getting worse I wouldn't repeatedly use their products when there are plenty of other options I constantly talk up as being better.

"The real haunted empire?  It's the New York Times." ~SockRolid

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

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"The real haunted empire?  It's the New York Times." ~SockRolid

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

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post #32 of 99

A breakdown by model would be useful: haven't experienced any lagging on my 5s and hangs, like with Safari were already rare enough I'm not sure I'd notice that one.

post #33 of 99
Quote:
Originally Posted by SolipsismX View Post


It's funny how the same cantankerous people never seem to have any problems resolved, but instead their problems just seem to be piled on with release-after-release. My advice is to never use Apple's products ever again but I'd settle for you not posting on this forum.

There's a certain logic to that isn't there?: work the problem to a solution, whether that be getting the device replaced (which few seem to bother trying) or simply move on.... or read the user guide.... ("Why can't I just!")

post #34 of 99
Quote:
Originally Posted by Lawrance View Post

That seems harsh. 

No it wasn't. What benefit did the OP or anyone else get from his comment? Maybe if he asked if anyone is experiencing the same issue, but it was a pure unadulterated rant that served no purpose.
"Few things are harder to put up with than the annoyance of a good example" Mark Twain
"Just because something is deemed the law doesn't make it just" - SolipsismX
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"Few things are harder to put up with than the annoyance of a good example" Mark Twain
"Just because something is deemed the law doesn't make it just" - SolipsismX
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post #35 of 99

No issues at my end either.  Very stable and fast.  Only two crashes since I updated my phone last Monday, and both of those occurred on an app that had already become flaky after an update.  Yeah, some of the interface changes (like with the call screens) were a step backwards. But with stability and performance, I've seen nothing but noticeable improvements. 

 

Then again, I thought the crashes were already way down by the time iOS 7.0.6 came out. The "fade" issue with Touch ID was largely resolved at my end by scanning my thumb twice, and using the passcode whenever my hands were wet or dirty.  Since updating to iOS 7.1, Touch ID has failed to unlock my phone on the first try only once, and that bad read was my fault.

 

With these users reporting problems, I wonder if they applied OTA updates or if they updated the full installation file via iTunes.  And how many of them were able to resolve these issues by resetting their phones or trying a factory reset and restore.  With major OS updates, I always try to go with the full installation using iTunes rather than just the OTA delta update. Looking at the various articles that have come out about "freezing" and "lagging" on iOS 7.1, I don't get the sense that these problems are widespread.  Of course that won't stop the haters from conflating cases showing up on Apple's support board as evidence of iOS 7.1's doom.

 

The only issue I've found is greater battery drain while on standby. With iOS 7.1, location services now operates in the background, so this could explain any increased power usage on standby.  However, without knowing whether Apple made any changes to the battery level meter, I have no way of knowing whether this has any real impact on battery life. 

post #36 of 99
Quote:
Originally Posted by jfc1138 View Post

A breakdown by model would be useful: haven't experienced any lagging on my 5s and hangs, like with Safari were already rare enough I'm not sure I'd notice that one.

It's irrational (or at least myopic) but I'm a little jealous I've had no issues with Touch ID or Safari crashing on my 5S which means the only benefit I'm seeing are some new phone buttons and the HFP Prompts in Maps.


PS: Speaking of HFP Prompts, has anyone enabled this hidden feature? I say hidden because Apple does not make this easy to enable. You have to…
  1. Have an active route in Maps.
  2. Have BT enabled.
  3. Have the BT be connected to your vehicle.

Only when those are all set can you then access Maps, select the audio button at the bottom and choose to enable HFP. It does seem to stay enabled for subsequent routes but I'd like to see that placed under the BT and/or Maps options in iOS. I'd also like it to just lower the volume a bit and talk over what I'm playing through the car but I understand why that isn't a feasible request.
Edited by SolipsismX - 3/18/14 at 2:51pm

"The real haunted empire?  It's the New York Times." ~SockRolid

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

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"The real haunted empire?  It's the New York Times." ~SockRolid

"There is no rule that says the best phones must have the largest screen." ~RoundaboutNow

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post #37 of 99
My 5th gen iPod touch was always fine but my iPad Air crashed quite often on 7.0

Since the upgrade to 7.1 both devices are definitely snappier and my iPad has not crashed once. Shame about the thicker text on the keyboard, but there you go.

Pleased indeed.
post #38 of 99
Quote:
Originally Posted by Crowley View Post
 

No problems of the type described here, though battery life has plummeted on my 5S.

 

Going to try a full restore to see if that puts it right.

On some previous iOS upgrades I noticed settings changed: so you might also look at things like location services: constantly running the gps chip with full power etc. being a battery drainer. Or other such settings. An app being stuck "on" for whatever reason will draw power. Or WiFi or Bluetooth and such. fwiw my 5s is not exhibiting that.

 

Usage: 1 hr 21 mins. standby 8 hours, battery 85%

Location services on, WiFi on, BT on, pretty much everything "on"...


Edited by jfc1138 - 3/18/14 at 3:04pm
post #39 of 99
Haven't had any issues with my iPhone 5, 7.1 actually made it faster. But a tremendous difference on my iPad 4, was crashing constantly before the update. Apple may not be perfect but they do prove that they support their software, a nice change from previous brands.
post #40 of 99

7.1 has worked excellent on both my iPad mini retina and 5S.  Faster, no more lagging and no more crashing safari freak out.  I even like the new gui set up for when you receive calls, one swipe, rather my 3 swipes from before.  

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