Originally Posted by jungmark
Originally Posted by TeaEarleGreyHot
Or maybe 57 employees? Hard to believe the numbers in this story…. (even given that 73 years and 37 years are both correct)
75 does seem like a lot but remember its retail so there are probably more part timers, sales/techs/cashiers, open 7 days a week for 12 hours, 2 shops, a couple mgrs per store, inventory crew, etc.
75 isn't bad for 2 stores ... Likely, they had an active service/repair department of 5-15 people. In the early Apple ][ and Apple /// days, savvy stores would burn-in all the equipment for at least 24 hours
prior to selling/releasing to customers *. Also, savvy stores would offer training such as: checkout introduction; more advanced tips an techniques; speciality training (apps, networks, hard drives, etc.). In our stores, the sales people were non-commissioned and did training about 25-30% of the time.
In those days most of the chips were not soldered in, and they would work their way loose with the heat from a few power off/power -on cycles. Also, periodically, Apple would ship defective equipment. One case comes to mind:
We received a large shipment of [5 1/4 mini-floppy] Disk ][ drives for the Apple ][. Apple had just changed drive manufacturers, Our burn-in testing had a failure rate of about 98%. I took about 50 of these drives and stacked then on top and around an Apple ][ and christened it the Apple "Data Wall".
Then I called Wil Houd, VP of Apple Service, and said: "Ca'mon over and let me buy you lunch -- I've got something you will want to see ...". After lunch, I showed Wil the "data Wall" and explained the problem. Wil took it good-naturedly and immediately brought over technicians to address the problem. A temporary solution was available within days ** until the drive manufacturing problem could be resolved.
** The problem was that the drive couldn't properly center the disk because of the thinness of the flexible magnetic disk surface. The temp fix was Apple supplied free thin plastic rings that you would stick to the center of the disk material (like notebook page hole reinforcers). It was a jerry-rig solution, but it worked until Apple replaced all the drive mechanisms.
The Apple /// was infamous for CPU and Twiggy drive problems.