Hmm... from useless to userless without ever quite getting sense in between. Tall order. What MS is actually saying is that they expect to make their interface more non-verbally perceptive than their Engineers and as such, also better than their Tech Support.
But MS products already speak for themselves, and in so doing have always demonstrated a significant lack of awareness of subtlety-perception: nor have they ever yet really been able to read the actual human needs of their cliental sufficiently, to be able to appropriately respond.
On top of that, do we really want to have machines constantly watching us to create device-shared and thus cloud-based, personal profiles: ones based on the algorithms of MS Programmers, in response to directives from MS consultants and committees, in turn responding to who-knows-what policy-guidelines? ...And if such profiles are acquired by a Govt agency—as they most certainly will—or another third-party, what then? There are negative implications whichever way you go.
Not only so, but I for one want to filter information for myself. The web is already becoming an interchange of closed loops based on previous choices: so that what I search doesn't necessarily turn up what you search, which is a real worry.
How can a democracy be real, if the information we rely on to be informed is filtered, diced and served by algorithms framed by corporate policies whose bottom-line is always corporate profit?