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Adobe ID failure takes Creative Cloud down for nearly 24 hours

post #1 of 52
Thread Starter 
Subscribers have been unable to sign in to any Adobe services, including Creative Cloud -- which allows users to "rent" access to the company's suite of creative applications -- since Wednesday evening, leaving many who depend on the company's offerings in the lurch.




Problems began to pile up for Creative Cloud beginning around 3:00 p.m. Eastern Standard Time on Wednesday, when some users found themselves unable to download applications. That was followed by an issue with modifying team accounts, failures affecting the ability to purchase new Creative Cloud subscriptions or create new Adobe IDs, and finally the sign-in problem.

Adobe has been largely silent on the subject since Wednesday evening, save for a handful of apologetic tweets and a promise to "restore as soon as possible." The root cause appears to be a failure of the Adobe ID system, which is to Adobe's products what the Apple ID is to Apple devices and services.

Because Creative Cloud applications require users to be online to verify their subscription, subscribers who already have the software installed may be able to work around the authentication problems by taking their computer offline before opening the applications.

Adobe stopped offering standalone versions of their popular Creative Suite last year, forcing those who wished to upgrade to the newest edition to purchase it on the Creative Cloud subscription model. Many users criticized that decision, often citing potential scenarios much like this one.
post #2 of 52

This is completely unacceptable. Looks like software renting may have some serious drawbacks after all. 

post #3 of 52
I do not believe in subscription only anything. Especially if it is used to run a business. Too many possible breaking points. Internet failure on location, by the internet service provider, or a issue like this on software provider side. This includes all of your assets being inaccessible. Unacceptable!
Edited by genovelle - 5/15/14 at 11:20am
post #4 of 52
I never believed in cloud software subscriptions... I will never "subscribe" to office365 or any other service that directly screws over the consumer and requires a damn internet connection to use the software that I paid money for.

post #5 of 52
Weird I've been using Dreamweaver & Photoshop all day with no problem but checking after reading this I'm not signed in
post #6 of 52
Aside from retraining designers, I wonder how many companies could get by just fine with Pixelmator or Acorn. (I bought a copy of PM but haven't had time to use it much yet.)

Too bad for Adobe. This kind of thing would be tough to live down.

You did not come into the world to fail. You came into the world to succeed.

- Gordon Hinckley

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You did not come into the world to fail. You came into the world to succeed.

- Gordon Hinckley

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post #7 of 52

AND THAT, ladies and gentlemen is why the entire Creative Cloud idea is garbage.

 

I wonder how long before Adobe reveals all customer data, including credit card info has been compromised? 5...4...3...2...

Proud AAPL stock owner.

 

GOA

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Proud AAPL stock owner.

 

GOA

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post #8 of 52
EXACTLY the reason why some of my customers switched over to Quark when Adobe came up with their stupid subscription service.
Now more people are thinking the same thing and my advice would be to change if it does not cause to much upheaval.
It is perfectly feasible to hang on to the CS6 bundle for old stuff and use Quark for new designs.
post #9 of 52
Quote:
Originally Posted by AppleInsider View Post

Because Creative Cloud applications require users to be online to verify their subscription, subscribers who already have the software installed may be able to work around the authentication problems by taking their computer offline before opening the applications.

 

I don't think it phones home all that often. My copy is currently working fine without needing me to go offline.

 

In theory, this should only affect users who want to install new components.

post #10 of 52

Maybe Apple can finally acquire Adobe at a reasonable price.

Proud AAPL stock owner.

 

GOA

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Proud AAPL stock owner.

 

GOA

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post #11 of 52
Quote:
Originally Posted by RichL View Post
 

 

I don't think it phones home all that often. My copy is currently working fine without needing me to go offline.

 

In theory, this should only affect users who want to install new components.

Plus,  the apps should display a message after a failed call home, and give a grace period.  Never had the problem, so don't know.

 

But lets all hyperventilate over Adobe anyhow.

post #12 of 52
Anyone in their right mind should avoid dealing with Adobe. They actually treat their employees worse than their customers if one can imagine that.

To use their subscription approach is absurd as they have a history of creating difficulties for their client base.

Now you would also have to contend with facility failure.
post #13 of 52
Quote: "Because Creative Cloud applications require users to be online to verify their subscription, subscribers who already have the software installed may be able to work around the authentication problems by taking their computer offline before opening the applications."

What idiot wrote that? You don't need to to take your computer offline. Online or offline, the apps run fine whether or not Adobe CC is there. I'm running InDesign and Photoshop right now. According to Adobe, apps only need to check in every couple of months to stay authenticated. No silly tricks needed.

Someone needs to fix this article.
post #14 of 52
Quote:
Originally Posted by SpamSandwich View Post
 

AND THAT, ladies and gentlemen is why the entire Creative Cloud idea is garbage.

 

I wonder how long before Adobe reveals all customer data, including credit card info has been compromised? 5...4...3...2...

Um...

 

http://appleinsider.com/articles/13/10/03/adobe-security-breach-compromised-29m-customer-accounts-encrypted-credit-card-data-stolen

post #15 of 52
Quote:
Originally Posted by genovelle View Post

I do not believe in subscription only anything. Especially if it is used to run a business. Too many possible breaking points. Internet failure on location, by the internet service provider, or a issue like this on software provider side. This includes all of your assets being inaccessible. Unacceptable!

I believe in subscriptions.

 

I believe in requiring internet for internet based products.

 

I DO NOT believe in requiring internet for account validation to use an offline software product. With or without glitches, I believe that requirement is UNACCEPTABLE.

post #16 of 52
Adobe is only good at making bloatware. They are so behind the curve its not even funny. What really needs to happen is Apple should buy it and trim off the fat. Creative cloud is just a Cash Grab for them. Its to expensive for freelancers. Pixelmator is amazing and so simple to use. Adobe makes things too complicated.
post #17 of 52
Quote:
Originally Posted by RichL View Post
 
I don't think it phones home all that often. My copy is currently working fine without needing me to go offline.

 

In theory, this should only affect users who want to install new components.

Or those who use Adobe's cloud storage. I don't use that. I've been working everyday in CC and wasn't even aware of the issue until reading it here.

 

I like the subscription model for a few reasons.

 

1) It is easy to keep everything up to date.  

 

2) It is cheaper for those of us who use it professionally and always need the latest version for compatibility and

 

3) Because it makes it more difficult for people to pirate the software thus reducing unfair competition from cheaters.

 

Adobe has been making a huge effort lately to provide more services and lots extra tutorials, events, case studies and stuff to make sure that their customers are getting their money's worth.

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post #18 of 52
My dumb ass is using Adobe Fonts, so it doesn't matter that InDesign works--everything inside is practically worthless. Fonts must need to phone home more often or something.
post #19 of 52
If you already installed and used a CC app, yes no oroblem: you will go into demo-mode and have days left untill the hext check.
However:
You can now not download nor install any new CC app;
Every FIRST run of a CC app needs an internet connection: it will not go to demo-mode even at first run, it will not even start;
TypeKit fonts can NOT be synced now;
The complete DPS system is also diwn which means many, many missed deadlines!

The mess is far far bigger than most small users here seem to realize...
post #20 of 52
Quote:
Originally Posted by emoeric87 View Post

My dumb ass is using Adobe Fonts, so it doesn't matter that InDesign works--everything inside is practically worthless. Fonts must need to phone home more often or something.

Does it give you a message? I've never used Typekit. I have the entire Adobe OT font folio.

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post #21 of 52
Quote:
Originally Posted by waveghel View Post

If you already installed and used a CC app, yes no oroblem: you will go into demo-mode and have days left untill the hext check.
However:
You can now not download nor install any new CC app;
Every FIRST run of a CC app needs an internet connection: it will not go to demo-mode even at first run, it will not even start;
TypeKit fonts can NOT be synced now;
The complete DPS system is also diwn which means many, many missed deadlines!

The mess is far far bigger than most small users here seem to realize...

Sounds like a lot of hyperbole. Why exactly is your complete DPS down and mine is working just fine?

 

Clearly, if you can't download a new app right now, it doesn't matter if you can't run it for the first time. Typekit fonts that you have synced before should run just fine. So you are missing many, many deadlines? Why exactly? My entire CC is working just fine.

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post #22 of 52
Quote:
Originally Posted by mstone View Post
 
Quote:
Originally Posted by RichL View Post
 
I don't think it phones home all that often. My copy is currently working fine without needing me to go offline.

 

In theory, this should only affect users who want to install new components.

Or those who use Adobe's cloud storage. I don't use that. I've been working everyday in CC and wasn't even aware of the issue until reading it here.

 

I like the subscription model for a few reasons.

 

1) It is easy to keep everything up to date.  

 

2) It is cheaper for those of us who use it professionally and always need the latest version for compatibility and

 

3) Because it makes it more difficult for people to pirate the software thus reducing unfair competition from cheaters.

 

Adobe has been making a huge effort lately to provide more services and lots extra tutorials, events, case studies and stuff to make sure that their customers are getting their money's worth.

Of course Adobe are bending over backwards to make it attractive now - they've only just started the subscription model. Will they still be bending over backwards in five years' time?

"If the young are not initiated into the village, they will burn it down just to feel its warmth."
- African proverb
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"If the young are not initiated into the village, they will burn it down just to feel its warmth."
- African proverb
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post #23 of 52
Quote:
Originally Posted by Benjamin Frost View Post
 

Of course Adobe are bending over backwards to make it attractive now - they've only just started the subscription model. Will they still be bending over backwards in five years' time?

How would anyone know the answer to that? Maybe they will be out of business because CC is such a disaster. 

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post #24 of 52
Quote:
Originally Posted by mstone View Post
 
Quote:
Originally Posted by Benjamin Frost View Post
 

Of course Adobe are bending over backwards to make it attractive now - they've only just started the subscription model. Will they still be bending over backwards in five years' time?

How would anyone know the answer to that? Maybe they will be out of business because CC is such a disaster. 

My point was that Adobe currently have an incentive to constantly improve and make attractive CC. If growth has levelled off in five years' time, they may well not do, to the detriment of the customers.


Edited by Benjamin Frost - 5/15/14 at 3:13pm
"If the young are not initiated into the village, they will burn it down just to feel its warmth."
- African proverb
Reply
"If the young are not initiated into the village, they will burn it down just to feel its warmth."
- African proverb
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post #25 of 52
Absolute idiots Adobe. Haven't been able to use PhotoShop for 2 days. Time to give Sketch a try. This was such a poorly thought out idea.
post #26 of 52
Quote:
Originally Posted by jinglesthula View Post

Too bad for Adobe. This kind of thing would be tough to live down.

Right. And when Apple's dev center was down for weeks last year that was ok.

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post #27 of 52
Still down 4:18 eastern time Thursday.
post #28 of 52
I agree, Apple should buy Adobe. Before Google does.
post #29 of 52
Quote:
Originally Posted by bigmike View Post

I agree, Apple should buy Adobe. Before Google does.

I doubt there is much chance of Google buying Adobe. They are night and day. Adobe is all about art, design, creative work, typography, etc. Google doesn't give a crap about that stuff. I sincerely doubt Apple wants Adobe either, which is fine by me. Besides it would take nearly $40 B to buy Adobe

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post #30 of 52
I don't think you grasp the whole picture here:
pro users can not log in and Publish their DPS aps right now (sure, you can work on DPS documents but not upload to publish);
Class room situations have fresh installs every week: first run does not work in many of our classes;
Class rooms, freelance accounts in our firm mean signing out on one computer to sign in elsewere. However you can not sign in again at this moment and this will leave you stuck as CC apps (in contrast to CS6) will not even start as demo.
If you have projects using TypeKit fonts that need to be finished on another computer (like a laptop) that did not yet have that TypeKit font synced on that machine now have a big problem as they can not sync.

Now you maybe understand a bit better how big this problem is? Maybe not for small users and individuals like you, but look a bit further and realize that professionals and companies have a very big problem today!!!
post #31 of 52
Quote:
Originally Posted by waveghel View Post

...professionals and companies have a very big problem today!!!

Anyone who uses three exclamation points is not a professional in my book.

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post #32 of 52
Quote:
Originally Posted by JPDLVMH View Post

EXACTLY the reason why some of my customers switched over to Quark when Adobe came up with their stupid subscription service.
Now more people are thinking the same thing and my advice would be to change if it does not cause to much upheaval.
It is perfectly feasible to hang on to the CS6 bundle for old stuff and use Quark for new designs.

 

Hooray for Quark!  Our prepress department has been using Quark for YEARS.  The only reason we have InDesign is to support any customers who bring their files.  

post #33 of 52

!!!

A professional that is very pissed of may use three sometimes 8-)

post #34 of 52
Quote:
Originally Posted by AppleInsider 
Adobe stopped offering standalone versions of their popular Creative Suite last year, forcing those who wished to upgrade to the newest edition to purchase it on the Creative Cloud subscription model. Many users criticized that decision, often citing potential scenarios much like this one.

That's because they don't seem to understand that the standalone products use an online license too:

http://helpx.adobe.com/x-productkb/policy-pricing/creative-suite-2-activation-end-life.html
https://forums.adobe.com/thread/1195856
https://forums.adobe.com/message/3954593

Enforcing it mildly helped people to pirate their software.

It sucks when any online service goes down, whether it's your email server, iCloud, whatever and a big service should make sure it goes down as infrequently as possible but these things happen.

It's true that CC is more dependent on online services but people have this idea that CS was not dependent on them at all and that's not the case.
post #35 of 52

So if I decided to "upgrade" to CC, instead of sticking with CS6, I would have been completely fucked. I had like 10 deadlines yesterday and would have not been able to do any work- would have royally pissed off clients, and would have alot of explaining and apologizing to do. **** Adobe and their internet subscription model. 

post #36 of 52
Quote:
Originally Posted by waveghel View Post
 

!!!

A professional that is very pissed of may use three sometimes 8-)

Apologies. I always think Adobe CC users are like me and very anal about typography. But I have to admit I was ill-informed about what you were referring to with the abbreviation DPS. I have since read up on it and I see it is mostly about converting inDesign projects into iOS apps which sounds nice but I would suspect a more purist approach would be to write iOS apps in Xcode. But if it works, it works, whatever.

 

At least the site is up now.

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post #37 of 52
Quote:
Originally Posted by Slurpy View Post
 

So if I decided to "upgrade" to CC, instead of sticking with CS6, I would have been completely fucked. I had like 10 deadlines yesterday and would have not been able to do any work- would have royally pissed off clients, and would have alot of explaining and apologizing to do. **** Adobe and their internet subscription model. 

Please explain. What would have held you back. I worked all day with CC and no interruptions. You need better clients.

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post #38 of 52
Quote:
Originally Posted by JPDLVMH View Post

EXACTLY the reason why some of my customers switched over to Quark when Adobe came up with their stupid subscription service.
Now more people are thinking the same thing and my advice would be to change if it does not cause to much upheaval.
It is perfectly feasible to hang on to the CS6 bundle for old stuff and use Quark for new designs.

I haven't used Quark since version 6.5, but that version would not run unless you were connected to the Internet and it phoned home every single time you launched it. Not sure how it works now and not about to find out. If someone sent me a Quark job I would reject it, or have a prepress house convert it to a pdf and then I would open it in Illustrator. Even if I had to rebuild the entire thing, for me, it would still be better than using Quark.

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post #39 of 52

I have lots of reasons to dislike the subscription model. This is reason #1, and frankly, this one doesn't even require that I come up with a reason #2... it is reason enough.

 

I am no longer a paying Adobe customer. I will never embrace the subscription model for high level software. Storage, Media, Services and Content? Sure. I have and will continue to subscribe to those things, which are a relevant context for that model (thinking along the lines of things like Netflix, iTunes Match, Dropbox, and so on... utilitarian services and entertainment content that are a natural fit)....

 

Mission critical software? Never.

 

If Adobe's model were all that existed, would the entire visual design world have essentially gone dark for the last 24 hours? Is that even remotely acceptable? 

 

Not now, not ever. I hope Adobe is hearing us...

post #40 of 52
Only one of many reasons subscription will NEVER be a choice I make.
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