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iPhone 5 Not Connecting to Computer. Not Charging or Showing in iTunes.

post #1 of 27
Thread Starter 

I've had this problem for a couple weeks now and I can't figure it out.  I have restarted my Mac Book Pro and iPhone multiple times and I have reinstalled iTunes.  Everything is up to date.  I can plug my phone into other computers and it works fine.  I have tried other cables.  I plug it in and it just doesn't do anything.  No charging and it doesn't show in iTunes or sync.  HELP!

post #2 of 27
Is the USB port you're using still work with other devices? Also, if you open Image Capture in /Applications, does your iPhone show up as a camera?
post #3 of 27
Thread Starter 

I connected an iPad to the computer and it recognized it and charged no problem.  iPhoto doesn't recognize my phone either.  I use the same USB cord for my phone to charge it with an outlet and it charges fine but when I connect the same one to my computer it doesn't do anything.

post #4 of 27
If you make a new user account and open iTunes/iPhoto when logged into the new account does it show up? Don't sync anything with the other account, just check if it appears.
post #5 of 27
Thread Starter 

Tried it with another user account and a guest account and same issue not charging or showing up at all in the computer.

post #6 of 27
That's quite strange behavior. Have you tried plugging in the iPhone to the laptop and then repeatedly removing and plugging in the Lightning end to the iPhone, including reversing the direction of the Lightning cable? Does it ever make the bleep noise when the cable goes into the iPhone?
post #7 of 27
Thread Starter 

I have tried the cable in every configuration possible and tried a totally different cord as well all with the same result.  I use the same cable everynight with a wall charger to charge my phone no problem.  It doesn't make the connection noise when I connect it to my laptop, it doesn't do anything at all.  I have had this phone and computer combo for almost two years now and this has been going on for maybe a month now!  Very frustrating.

post #8 of 27
Quote:
Originally Posted by Jon Boriss View Post

I have tried the cable in every configuration possible and tried a totally different cord as well all with the same result.  I use the same cable everynight with a wall charger to charge my phone no problem.  It doesn't make the connection noise when I connect it to my laptop, it doesn't do anything at all.  I have had this phone and computer combo for almost two years now and this has been going on for maybe a month now!  Very frustrating.

Given that it has developed in the last month, the phone works elsewhere, the cables work elsewhere, other user accounts don't work and other devices work on the Mac hardware, it sounds like an OS problem. Which version of OS X are you using and did you update the OS around the time the problems started or some other system software? Apple has a support document for OS 10.6 suggesting an iOS device could fail to show up but it doesn't apply to newer versions:

http://support.apple.com/kb/TS3540
post #9 of 27
Thread Starter 

All of my stuff is up to date with the latest versions.

post #10 of 27
Could it be that there's a limit reached on the number of computers this iPhone is allowed to sync with?

Edit: though that still doesn't explain the non-charging issue, so I guess I don't know.
post #11 of 27
Thread Starter 

I only sync it with this one computer.  I guess I will take it in and see what they say because I really can't figure this out.

post #12 of 27

Did you ever find a solution for this problem?  My whole family is experiencing the same thing with our cords...even with my new phone.

post #13 of 27

I have this problem with my 5.  My 5s and 6 work fine.  I've tried many different cords and computers.  

The answer is simple.  The port on the 5 is bad.  The port needs to be replaced.  A simple Google search can show how to repair it if you are up to that.  Or just take it in to an iPhone repair place to get it fixed.

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post #14 of 27

If you are using windows. Please follow below steps.

 

1. Goto Device Manager

2. Expand Universal Serial Bus Controllers

3. Double Click on USB Hub where Iphone is connected

4. Goto "Power" Tab on the popup there you can see the "Apple iPhone" 

5. Double Click on "Apple iPhone" device another popup will show

6. Click on "Enable Device"

7. Now your iphone will start charging and you can see on iTunes

 

Thanks,

Rajeesh

post #15 of 27

I am having the same problem.! No reaction either in phone(iphone5) nor in laptop.

It is not even giving a beep sound and not even getting connected.

I am using windows 8.1 pro with all drivers installed but nothing turns up.

All the software are updated but nothing happens.

I even tried the same thing with different iphone5 and different cables but its showing nothing. I performed all the above mentioned steps but as the same.  Please help me out.

post #16 of 27

Check your cable. I had same problem. After that I tried it with original cable of my colleague it begin to work.

post #17 of 27

Go to device manager > Universal Serial Bus Controllers > right click Apple one in list and uninstall device driver software.  Be sure to click to delete software. > Once uninstalled, unplug phone and plug back into USB port and the correct software will install.

 

This happened to me when I updated iTunes to the most recent version.  It wouldn't recognize that my phone was plugged in.  After completing the steps above, it now recognizes my phone.  Good luck :)

post #18 of 27

Same problem! Very frustrating!

post #19 of 27

Rajeesh! thank you for your tip.. it worked! I was having trouble connecting my Iphone 5 to save my photos and videos to my Imac. I was frustrated, so I went to my windows laptop which wasn't connecting either, and followed your steps and it worked!

But it was already enabled so I disabled it and went back to enable.. strange but THANKS it worked :)

post #20 of 27

Thanks Heaps. Had been trying everything after having the same issue. Did what you said and worked in seconds. Very frustrating.

 

Thanks

John

post #21 of 27

I made an account just so I could thank you. Once I got to the device manager and had selected the phone, it had a description of what was wrong. Pressed update driver and Ding! my phone is charging after some updates. Thank you for leading me in the right direction! 

post #22 of 27

I know the solution & i can help you.

post #23 of 27

in mines its not even showing the apple phone its saying unknown usb..

post #24 of 27

Hello,

Are there similar instructions that work on a mac instead of windows.  I have begun having the problem that neither my iPhone (6) or my iPad (air) will sync with my macbook pro Yosemite 10.10.2.  This started recently, not sure if it ties into a phone/ipad, iTunes or mac upgrade, but it won't work.  I have attempted every piece of troubleshooting I have read.  No luck.  Any information is sincerely appreciated.  I am out of town, but when I return I may have to make an appointment.  I buy apple because these things are supposed to work. You take them for granted until they do not. Thanks to everyone!

post #25 of 27

Thank you so much Lisav. You are an iphone saver. I was having the same exact issue and deleting the driver helped. 

post #26 of 27

I'm having this same problem with my 5c. Tried 3 different computers, 1 Windows/HP, 1 Mac Pro and 1 MacBook Pro. None of them will charge or recognize the phone, but the phone will charge from regular wall/plug power. Also, my small USB MIDI keyboard is not powered or recognized by the phone as it should be. Tried the driver trick above but to no avail, only got "unknown usb" and was unable to update it. I'm guessing it has to be specific to the phone itself? (My iPad is recognized just fine by all of the above mentioned computers.)

 

Hoping for some insight since the closest Apple store is 150 miles away...

post #27 of 27

Windows 8.1

 

- right click start button

- select computer management

- highlight device manager

- expand Universal Serial Bus Controllers (USB)

- right click on Generic USB Hub

- Properties

- Power Management

- uncheck "Allow the computer to turn off this device to save power"

 

** I started from the top "Generic USB Hub" and worked my way down**

 

- After the 3rd one, my Iphone 5 started charging again.

 

- I never had this issue with my other devicess.

 

Hope this helps others.

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