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iPhone 5 Not Connecting to Computer. Not Charging or Showing in iTunes.

post #1 of 11
Thread Starter 

I've had this problem for a couple weeks now and I can't figure it out.  I have restarted my Mac Book Pro and iPhone multiple times and I have reinstalled iTunes.  Everything is up to date.  I can plug my phone into other computers and it works fine.  I have tried other cables.  I plug it in and it just doesn't do anything.  No charging and it doesn't show in iTunes or sync.  HELP!

post #2 of 11
Is the USB port you're using still work with other devices? Also, if you open Image Capture in /Applications, does your iPhone show up as a camera?
post #3 of 11
Thread Starter 

I connected an iPad to the computer and it recognized it and charged no problem.  iPhoto doesn't recognize my phone either.  I use the same USB cord for my phone to charge it with an outlet and it charges fine but when I connect the same one to my computer it doesn't do anything.

post #4 of 11
If you make a new user account and open iTunes/iPhoto when logged into the new account does it show up? Don't sync anything with the other account, just check if it appears.
post #5 of 11
Thread Starter 

Tried it with another user account and a guest account and same issue not charging or showing up at all in the computer.

post #6 of 11
That's quite strange behavior. Have you tried plugging in the iPhone to the laptop and then repeatedly removing and plugging in the Lightning end to the iPhone, including reversing the direction of the Lightning cable? Does it ever make the bleep noise when the cable goes into the iPhone?
post #7 of 11
Thread Starter 

I have tried the cable in every configuration possible and tried a totally different cord as well all with the same result.  I use the same cable everynight with a wall charger to charge my phone no problem.  It doesn't make the connection noise when I connect it to my laptop, it doesn't do anything at all.  I have had this phone and computer combo for almost two years now and this has been going on for maybe a month now!  Very frustrating.

post #8 of 11
Quote:
Originally Posted by Jon Boriss View Post

I have tried the cable in every configuration possible and tried a totally different cord as well all with the same result.  I use the same cable everynight with a wall charger to charge my phone no problem.  It doesn't make the connection noise when I connect it to my laptop, it doesn't do anything at all.  I have had this phone and computer combo for almost two years now and this has been going on for maybe a month now!  Very frustrating.

Given that it has developed in the last month, the phone works elsewhere, the cables work elsewhere, other user accounts don't work and other devices work on the Mac hardware, it sounds like an OS problem. Which version of OS X are you using and did you update the OS around the time the problems started or some other system software? Apple has a support document for OS 10.6 suggesting an iOS device could fail to show up but it doesn't apply to newer versions:

http://support.apple.com/kb/TS3540
post #9 of 11
Thread Starter 

All of my stuff is up to date with the latest versions.

post #10 of 11
Could it be that there's a limit reached on the number of computers this iPhone is allowed to sync with?

Edit: though that still doesn't explain the non-charging issue, so I guess I don't know.
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post #11 of 11
Thread Starter 

I only sync it with this one computer.  I guess I will take it in and see what they say because I really can't figure this out.

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