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Apple ignores calls to fix 2011 MacBook Pro failures as problem grows - Page 4

post #121 of 155
Quote:
Originally Posted by rckwng View Post
 

Mine was fixed in March and just broke down again. Even though it's after the 90 day warranty, the apple store genius offered to repair it for me free of charge; and he said he's seen many similar cases with 2011 MBP.


That comes up at times with the use of refurbished boards. At this point they probably don't have a lot of new logic board replacements. It's hard to know what the quality is like with refurbished boards. As I mentioned before the problem is with a weak solder joint. That's kind of why I objected to the nonsense about entitlement when people complain about a design flaw. So far the 2012s seem to be okay. If they either improved the cooling with the switch to rmbps or fixed the solder problem. Either way I hope this doesn't show up in later generations.

post #122 of 155

It is completely unreasonable for $2000 computers to break after 2.5-3 years. Anyone who suggests anything else is a complete and utter fanboi. There is obviously a widespread issue which the problem should be investigated then a solution created to stop it from reoccurring - such as a revised logic board. Then there should be a replacement program to replace the dead boards. 

 

Users of these computers aren't demanding unreasonable things, they are just asking for Apple to be reasonable. 

Heaps of 68K and PPC Macs. Macbook Pro 13 Inch 2012. iPad 2. iPhone 4. 

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Heaps of 68K and PPC Macs. Macbook Pro 13 Inch 2012. iPad 2. iPhone 4. 

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post #123 of 155

When you spend that amount of money for this laptop it should last many years.I agree with you you should get another logic board replaced for free if it was a lemon in the first place.Apple 's quality control is going downhill I see now. before years ago the machines made were much better and more durable.

post #124 of 155
Quote:
Originally Posted by oldmacs View Post
 

It is completely unreasonable for $2000 computers to break after 2.5-3 years. Anyone who suggests anything else is a complete and utter fanboi. There is obviously a widespread issue which the problem should be investigated then a solution created to stop it from reoccurring - such as a revised logic board. Then there should be a replacement program to replace the dead boards. 

 

Users of these computers aren't demanding unreasonable things, they are just asking for Apple to be reasonable. 

I wonder why Apple doesn't further distinguish itself from other PC manufacturers by providing 3 years of warranty as standard. Even the Mac Pro comes standard with only one year of warranty; in contrast, Dell workstations start with three years of onsite service with the option of up to five years of coverage. If Apple computers do last longer on average than PCs, such a move would give its products a major vote of confidence at little financial risk. A product's warranty tells you how confident the manufacturer is in its workmanship and quality control. If something comes with a three year warranty, its manufacturer is guaranteeing at its own risk that the product will work for at least three years. 


Edited by d4NjvRzf - 8/20/14 at 6:00am
post #125 of 155
Of course it is reasonable for $2000 computers to break.

They are the equivalent of the hot hatchback, designed more to go fast rather than actually last.
post #126 of 155

For $2000 it should last at least 5 years. take audio equipment some of these speakers are over 30 years old and still playing with no problems.Reference to Quad 57 speakers.

post #127 of 155
Originally Posted by bitzandbitez View Post
...ATTEMPTING TO MAKE MY POST “PC”...

 

What was politically incorrect about it?

 

Apple will accost ATI for the defect, force them to pay reparations, and then offer repairs to their affected customers, just like the GeForce 8600M problem from before. It’s not a big deal.

post #128 of 155
Quote:
Originally Posted by Tallest Skil View Post

 

Apple will accost ATI for the defect, force them to pay reparations, and then offer repairs to their affected customers, just like the GeForce 8600M problem from before. It’s not a big deal.

 

One might be inclined to wonder WHEN they intend to do that, but I'll leave that discussion to those who actually have a horse in the race.

Lorin Schultz (formerly V5V)

Audio Engineer

V5V Digital Media, Vancouver, BC Canada

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Lorin Schultz (formerly V5V)

Audio Engineer

V5V Digital Media, Vancouver, BC Canada

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post #129 of 155

 Quote:

Originally Posted by Tallest Skil View Post
 

 

What was politically incorrect about it?

 

Apple will accost ATI for the defect, force them to pay reparations, and then offer repairs to their affected customers, just like the GeForce 8600M problem from before. It’s not a big deal.

That is unlikely for a couple reasons. The first is that this is a solder problem rather than a problem with the gpu itself. I'm not sure whether the specifications for the solder joint were influenced by AMD's (ATI is long gone) own specifications. On 2010 models they initiated a repair program on affected models by the 2 year mark. Unfortunately I can't find the 320m link anymore, so take it for what you will. To the best of my recollection it was limited to around 3 years from purchase, which many of these machines have hit or will hit soon. You also have to consider that it's too late to help a lot of these guys.

post #130 of 155
Quote:
Originally Posted by hmm View Post
 

 Quote:

That is unlikely for a couple reasons. The first is that this is a solder problem rather than a problem with the gpu itself. I'm not sure whether the specifications for the solder joint were influenced by AMD's (ATI is long gone) own specifications. On 2010 models they initiated a repair program on affected models by the 2 year mark. Unfortunately I can't find the 320m link anymore, so take it for what you will. To the best of my recollection it was limited to around 3 years from purchase, which many of these machines have hit or will hit soon. You also have to consider that it's too late to help a lot of these guys.

The graphics cards in question are probably not standard parts either. They are integrated with Apple's custom graphics switching hardware.

post #131 of 155

Hi, I had this problem, and decided to see this video:

 

https://www.youtube.com/watch?v=kHxx1wSN4wM&feature=youtu.be&a

 

Did the process in 40 minutes, and everything is working perfectly, since the problem was with the three weeks, I'm very happy, hope you can help ;)

 

Vitor

post #132 of 155

To clarify, this issue doesn't affect the 13" model, as it does not have a discreet graphics card like the 15" and 17" models.

post #133 of 155
Quote:
Originally Posted by d4NjvRzf View Post
 

The graphics cards in question are probably not standard parts either. They are integrated with Apple's custom graphics switching hardware.


That may be an issue of firmware, but I was mainly pointing out that the problem was in how they're attached to the board. It may have nothing to do with AMD, but Tallest seems to believe that Apple never makes a mistake, even an unforeseeable one. They wouldn't be the first to have problems with lead free solder.

Quote:
Originally Posted by vsdesigner View Post
 

Hi, I had this problem, and decided to see this video:

 

https://www.youtube.com/watch?v=kHxx1wSN4wM&feature=youtu.be&a

 

Did the process in 40 minutes, and everything is working perfectly, since the problem was with the three weeks, I'm very happy, hope you can help ;)

 

Vitor


I wouldn't apply thermal paste like that. He uses way too much and it isn't even.  That much thermal paste will cause it to run slightly hotter, which probably isn't the desired result.

post #134 of 155

Hi Folks, I have the same issue and the local authorized tech dealer is asking US$ 1,200 to fix it!!! I have reported a complain at Apple's feedback and also on this petition:

 

https://www.change.org/p/timothy-d-cook-replace-or-fix-all-2011-macbook-pro-with-

 

graphics-failure Which has almost 15,000 signatures! please help by going there and sign it! Let's make Apple fix this for all of us!

 

Regards,

 

Reynaldo

post #135 of 155

UDPATE!  I just got my MBPro back from Apple repair via an authorized dealer.  Found out my MBPro is a late 2011 model, but failed none the less.  Before sending it in, I tested memory with the OEM sticks and installed a clean Mavericks HDD and the problem remained.  So I installed my 16GB of RAM, left the clean install of Mavericks drive in the unit and took it in to be shipped off to Apple.  When I got it back, Apple had installed 8 GB of "their" RAM and a new logic board all for the tidy sum of $428.88 with tax.  I am asking the dealer to check with Apple for the cost of the RAM as I want to have them send it back to Apple as my 16GB of RAM works just fine.  All is well at this juncture.  Hope it "stays" fixed.

8-) 

post #136 of 155
Great. 3 year AppleCare just expired and now this hits...
post #137 of 155
Quote:
Originally Posted by sd-diver View Post

Great. 3 year AppleCare just expired and now this hits...

If it just expired you may want to take it in anyway. They might help you at an Apple Store. They're actually looking at mine right now, so I'm typing on an even older machine. The trackpad was sticking, so I thought it might be a swollen battery. We shall see. I really don't want to buy a new machine right now. Third party repair shops have less leverage in terms of what they can authorize.

post #138 of 155
Quote:
Originally Posted by hmm View Post
 

If it just expired you may want to take it in anyway. They might help you at an Apple Store. They're actually looking at mine right now, so I'm typing on an even older machine. The trackpad was sticking, so I thought it might be a swollen battery. We shall see. I really don't want to buy a new machine right now. Third party repair shops have less leverage in terms of what they can authorize.

Expired in May - my son's machine.  My '09 13" mbp is going strong, as is my '12 and '13 mbps.  Just sent my daughter off to college with a 2.8/1TB rmbp.  Waiting up until 12:01 to order an iPhone 6 and 6+.  With the money I spend with Apple, I hope that they take care of this...

post #139 of 155
Quote:
Originally Posted by sd-diver View Post
 

Expired in May - my son's machine.  My '09 13" mbp is going strong, as is my '12 and '13 mbps.  Just sent my daughter off to college with a 2.8/1TB rmbp.  Waiting up until 12:01 to order an iPhone 6 and 6+.  With the money I spend with Apple, I hope that they take care of this...


I would like to know how they handle it. Mine seems to be okay other than the battery, but battery service costs too much. It also takes several days, which is ridiculous. Considering that they never solved the issue of battery swelling, they should have remained user serviceable. The old ones were $129 and could be popped out rather than $179-200 + several days of service time.

post #140 of 155

Battery problems are very common in Apple products. They should help you in this problem of yours and not charge you this exorbitant fees they have.

post #141 of 155
Remember that 1984? Well ... here it is. "THAT'S WHY 1984 WAS LIKE 1984 AFTER ALL" - this should be Apple's motto today. What a complete BS. I've been having this issue in my Early 2011 MBP for more than one year now! It is not acceptable for a company that charges premium prices for their products to come with this lame planned obsolescence and show the middle finger to their paying and loyal customers. Either Apple opens a replacement program this year or I am never buyng a f***** rotten Apple again. This is completely outrageous!!!!
post #142 of 155
Originally Posted by henser View Post
Blah blah blah, trolling, blah blah blah FUD, blah blah blah lies.


Okay. Bye.

post #143 of 155

I had that problem with my MBP 2011 model and they replaced the battery free of charge.No complaints  I have about that type of customer service.

post #144 of 155
Quote:
Originally Posted by Nobodyy View Post


Right.
We know is that it is a pretty common, random, and seemingly widespread issue. Without real numbers though, none of that means anything.


without numbers you can't really say that it's common or widespread. 

A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

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A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

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post #145 of 155
Quote:
Originally Posted by Reynaldo View Post
 

Hi Folks, I have the same issue and the local authorized tech dealer is asking US$ 1,200 to fix it!!! 

 

if it is out of warranty then they don't get reimbursed for the cost of the parts so that price is probably about right. 

 

Unlike at Apple where they can send it to their depot for perhaps half that amount regardless of how many parts they have to replace. I've had $1000 in parts replaced flat rate for $300 before. It's worth checking out. And if it turns out later that yes this is some serious and widespread issue and they issue a quality program, you will likely be able to get that flat rate back. 

A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

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A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

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post #146 of 155
Quote:
Originally Posted by charlituna View Post



http://action.mbp2011.com/
"Few things are harder to put up with than the annoyance of a good example" Mark Twain
"Just because something is deemed the law doesn't make it just" - SolipsismX
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"Few things are harder to put up with than the annoyance of a good example" Mark Twain
"Just because something is deemed the law doesn't make it just" - SolipsismX
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post #147 of 155
The graphics chip itself is not the problem, it's faulty soldering. Just had my early-2011 17" MPR GPU 'reballed' and it now runs great. Runs much cooler again and no video glitching or crashing. At all. And no need to force it to use the built-in graphics chip.
Apparently they were using a new, untested, lead-free solder at that time - and - they did a sloppy job of applying the thermal paste. So the chip would heat up, slightly melt/then dry the solder. After a few years of this, the connections go bad and the chip 'fails.' Apple wanted to charge me $995 ($600 extra because I had a 3rd party hard drive installed!) to replace the Logic Board. I found a guy online (info upon request) who does a GPU Reball (removal, clean up and re-solder) for $210. Runs like new again.
post #148 of 155

13" mbp isn't ones that fails.  You need to have i7 and discreet video card (AMD 6xxx series) that will have this problem!

post #149 of 155

Remember that your laptop should last more than 3 years?  Your first laptop cost $ 2500 (my estimation) and the second one is about $ 2500.  Your total outlay is $ 5000, Apple gives you back $ 1100.  The net is $ 3900 and you have ONE laptop.  Be it that it is BRAND NEW.  Since your daughter

 

 

Quote:

 
 
Originally Posted by gijoeinla View Post


He went to the store manager - reluctant at first - the manager looked at the history of the repairs - then finally concluded she'd refund the purchase price - so they got $1100 back on a three year old laptop.


She right away used that money to buy a brand new MacPro and paid the price difference... Then the manager said she'd give her free Apple care for 3 years to make up the cash difference she had to pay out of pocket..

Ok - I agree it's a bit obvious there is something grossly wrong with some of those Macs... Should a replacement program be offered ? Maybe. Why? Depends on the reasons.

But.... Name one other company that would completely refund your money THREE YEARS later...

While Apple is not perfect in every possible way let's face it - for some of us - they have come thru in the end - bottom line.


I don't think you will say that if you have a 2007-08 or 2011 with a discreet graphics card.  This is now middle of October and they still won't admit it!

post #150 of 155

Dude, buying a new car with 50000 warranty and then it fails right after the warranty is "YOUR PROBLEM"?  These are not small problem!  If you have a car, it is equal to the tranny breaking.  It will now cost you $ 500-800 to fix it, which is a good fraction of the cost of your computer.  Plus the ALL of the Macbook in the same series as yours are breaking in the exactly the same way.  And for the kicker, the fix isn't permanent, the design/manufacture of these MBP or the video card manufacturer is the problem.  Frankly, I don't really care at this stage who is at fault.  I just want a working laptop.  I suspect it has more to do with the mbp's design of no fan under the laptop and very weak fan is the problem.  The two largest manufacturer of video card in world has almost identical problem with 2 different generations of MBP says something Apple's design philosophy. 

post #151 of 155

My MBP just suffered the same fate. It is currently at the local Apple store for evaluation. Not hopeful after reading these comments.

post #152 of 155
Had a 2008 Aluminium macbook pro that brake down 2 days after the 3 years apple car warranty was over (well known 8600 graphic card problem), call apple and get nothing. Buy an early 2011 macbook pro without the apple care... went broken 8 month ago, call apple -> nothing. Repair it for 500$, and starting to fail again after 8 month (os crash, green screen, can't shut down properly, when shut down , start 1/10 times, when starts get a "graphic card error message and can crash at any time").
I think I was unlucky on the 2008 series, but now I think I'm damn!
The worse in all that is apple attitude. I love the OS X environement and it's quality, but at that rate of failure I can't simply afford it.
I still have a running titanium G4 (over heating some time), miss that time when apple was simply the best you could get.
post #153 of 155

Sorry for the long post. Hoping someone will find it useful when my saga is resolved.

 

2011 17" MBP had graphics problems from day one: display would severely distort when launching Netflix.com, Google Talk, Skype.  For over a year, I thought it was a Silverlight or GoogleTalk incompatibility, so I just didn't/couldn't use apps or services using those plugins… for over a year. Down to 2 years of AppleCare.

 

I finally resolved to research and fix the problem, because I needed Google Talk for work. I eventually learned about the 2011 MBP display problems. For me, display distortion occurred when the MBP switched to High Performance Graphics mode. It was easy to confirm the problem because of the Bypass Automatic Switching setting found in System Prefs > Energy Saver. So, in addition to visiting Netflix or such, I could easily turn the problem on any time. Apple phone support concluded it was probably a hardware issue.

 

Service 1: Apple Store replaced the logic board and MagSafe Board. $310 flat-rate charge. (covered by AppleCare). No more distortion!

 

NEW issue: After a week, it began freezing for no obvious reason, and freezing during reboot.

 

Service 2: Apple Phone Support was unable to troubleshoot, since we couldn't even boot. Scheduled a Genius Appointment.

 

Since I was desperate to retrieve valuable files from the computer, I continued trying to reboot. Force shut-down. Reboot. Freeze during reboot. Repeat. I learned about Safe Boot and some other boot tricks I can't remember. I eventually got it to boot and did the things Apple support suggested. No improvement.

 

It takes about 40 attempts to successfully boot. Safe-booting seems to increase the chance of boot, but it's hard to know it has any affect after 40 tries. It works for minutes or hours before freezing again. Research lead me to several of possible software problems. I can't remember them. Whatever it is, it didn't exist prior to the logic board and magsafe board replacement.

 

Service 3: Apple Store Genius couldn't detect any problems during my appointment. I told him it finally rebooted and I reinstalled the operating system and re-upadted all software. "Genius" said, "You probably fixed it." My thought was, how often will I need to fix it? Turns out, often. Issues continue.

 

Service 4: Apple Store replaced the flex hard drive cable. If problems persist, they'll try replacing the hard drive. They then said the problem is the OWC third-party RAM. I removed the OWC RAM and put in the factory RAM which is brand new. I expected that to fix it. No luck.

 

Since then, I've only been able to use the MBP 3 times because the freeze-reboot process is time-consuming.

NEW issue: Distortion is back. Less severe and didn't last long, but was reminiscent of the original distortion I experienced.

NEW issue: During a reboot attempt, the MBP went dead and began beeping. I believe that's code for bad RAM. Since Apple said my OWC RAM was problematic (it's not) and now this, I suspect another bad logic board.

 

This is 120 days after the original logic board replacement. Apple repairs are only covered for 90 days.

 

As others have expressed, I am concerned that the defective parts are being replaced with more defective parts and I'll eventually find my AppleCare expired, 90-days out, and have never had a fully functional MBP. This actually happened to me with my 2005 Mac G5. They never completely fixed it during 3 years of AppleCare. The Late 2005 G5 was another notoriously bad machine.

 

Service 5: TBD

 

I've been nursing ongoing MBP problems for 21 months. Down to 1 year of AppleCare.

 

Sounds silly, but it's 200 miles of driving for each service. And they won't ship it back to me--they require in-store pickup. I don't have the time or gas money to drive to Apple every week. I've cancelled multiple Genius appointments simply from running out of time in a day. If I lived closer, I'd be in there every day until it was fixed.

 

I'll try to remember to post updates.

post #154 of 155

You got a lemon, it happens. I say sell it and just buy a new one. If you can't afford a new one than go to eBay but why put yourself through this any longer. If there is a wide spread problem I wouldn't hold my breath in anticipation that Apple will acknowledge it, normally it takes a class action suite for that to happen. Most likely there is already a law firm working on one right now, do some research, maybe you can join in.

When I looked up "Ninjas" in Thesaurus.com, it said "Ninja's can't be found" Well played Ninjas, well played.
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When I looked up "Ninjas" in Thesaurus.com, it said "Ninja's can't be found" Well played Ninjas, well played.
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post #155 of 155
Fix the fan to come on and rev up when temperatures rise inside the machine to quickly cool it from internal damage an the solution to product failure will be resolved and the manufacturer defect will be fixed. Yes faulty products that fail should be fixed by the manufacturer to guarantee consumer product purchase value are maintained and fair in the market place.

Consumer opinion and product opinion of failed equipment being voiced will cause a company to make things right or show the company is out to sell faulty merchandise to the public and ignore their complaints soon destroying public trust in that company or its products the public buys out of trust and advertised details of product quality and dependability the public has grown to trust in and purchase based on reputation.

Apple needs to respond to product failure complaints and admit the problem and correct it or lose the publics trust in the company and its products/Public opinion of product they pay top price for informs the rest of the public about a product failure and what the manufacturing company has done about it to correct this product failure. Ignoring the problem is not a good idea.

These Mac-Book Pros have been having this failure of the fans from powering up and cooling the internals when they rise to destructive heat level for over ten years and the same product failure persists without fixing the problem or taking the product off the market until the problem is fixed. This makes selling a defective product that Apple knows is defective a problem they are going to be held accountable for to either fix, return the purchase price on or replace with a product of the same value that is not defective according to the consumers choice of options offered.

Ignoring the complaints of those who purchased the defective product apple has continued to sell knowing they have this defect is not an option., I paid 2700 for mine and that was in 2007 and apple knew of the cooling problem then and sold them anyway, and also in the years ever since. Mine burned up and has never functioned right, and was repaired with the same defective part that burned up that they knew was defective. when it was sold to me new.

So the repair and fix was not a solution, but just a patch, and way to avoid admitting they sold me a defective product and having to give me a product of equal value that was not known to be defective or giving us a refund on turning in this defective product that has been falsely advertised and promoted and sold without a hint of it being a defective product with known elf destructive issues if used daily the way it was intended to be used by design and promoted as being capable of doing as advertised and without mention that it would result in self destruction in doing so, when fans would not rev up and cool it's main components from heat damage.

A product found to be defective during manufacturing and not misuse by the purchaser within 30 days or 90 days of buyer warrantee says the product shall be replaced or the purchase price returned upon return of the product. Apple knew of the defect of this product in it manufacturing even as we bought the product unaware, So by the terms of manufacturing defect we should be able to get a replacement or a refund as they were known defective the day we purchased the that is within the purchasers notice of return warrantee for manufactured defects or defective parts as they are defective and were known by Apple as defective and sold them anyway for years as non defective merchandise.
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