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Apple activates iPhone 5 battery replacement program, to swap out affected parts for free

post #1 of 87
Thread Starter 
Apple on Friday announced a free replacement program for iPhone 5 batteries after discovering certain units sold during a five-month period after the product's launch in 2012 contain faulty components.

iPhone 5


As noted by the program's dedicated webpage, Apple discovered a "very small percentage" of iPhone 5 handsets may suffer from unexpectedly short battery life due to an unannounced issue presumably related to manufacturing.

According to Apple, iPhone 5 units affected by the problem come from a batch sold between the product's launch in September 2012 through January 2013.

Owners who purchased their handset within that time period and are experiencing shortened battery life symptoms can check if their unit is eligible for replacement via Apple's website. A serial number is needed to process the request.

As with past replacement programs, users with affected iPhones will be required to take their handset in to an Apple Authorized Service Provider, Apple Store or send it off to Apple for examination prior to service in order to verify eligibility.

Aside from determining whether an iPhone contains one of the known-faulty batteries, the phone must be in working order to be eligible for a part swap. Any damage that would make replacement of the battery difficult, like a cracked screen, would first need to be fixed, meaning the swap-out could come at a cost.

For now, the initiative is limited to users in the U.S. and China, though coverage will be expanded to other countries on Aug. 29. Apple is extending the program to users with affected iPhone 5 batteries for two years after first retail sale or until Mar. 1, 2015, whichever provides longer coverage.

The program's start comes just weeks before Apple is expected to reveal a next-generation iPhone lineup on Sept. 9.
post #2 of 87
Wow, mine qualifies! Last year Apple replaced my 2010 MBP i7 15" motherboard this year this. Way to go Apple.
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post #3 of 87
There you go TS, I said there was a battery life issue and you said there wasn't.

No surprise, the 5 I bought for my daughter is one of those affected. No surprise, the replacement process is limited to the US. No surprise, I have already replaced the battery myself.
post #4 of 87

Mine is qualified too - I hope the third party manufacturer is eating the cost. 

post #5 of 87
Quote:
Originally Posted by cnocbui View Post

There you go TS, I said there was a battery life issue and you said there wasn't.

No surprise, the 5 I bought for my daughter is one of those affected. No surprise, the replacement process is limited to the US. No surprise, I have already replaced the battery myself.

Um...
Quote:
As of August 22, 2014, the replacement process will be available in the U.S. and China. In other countries, it will be available as of August 29, 2014.
post #6 of 87
Quote:
Originally Posted by cnocbui View Post

There you go TS, I said there was a battery life issue and you said there wasn't.

No surprise, the 5 I bought for my daughter is one of those affected. No surprise, the replacement process is limited to the US. No surprise, I have already replaced the battery myself.

 

If it makes you feel any better, those in the US who have the same problem will likely fall into 1 of 2 categories.

 

1)  Already replaced the battery themselves.

2) Signed up for a new 2 yr. contract last year or will be doing so this year and will therefore not need a replacement battery.

 

This will matter most to those iPhone owners who can't afford to upgrade their phone (AKA, teenagers).

post #7 of 87
Quote:
Originally Posted by cnocbui View Post

No surprise, the 5 I bought for my daughter is one of those affected. No surprise, the replacement process is limited to the US. No surprise, I have already replaced the battery myself.

Apple usually limits these quality program's to the US only to begin with and then other countries usually follow in due course.

If you have paid Apple for a replacement battery and your phone is eligible for the program, Apple will usually refund the repair cost (based on my experience with previous quality program's.)
post #8 of 87
Quote:
Originally Posted by cnocbui View Post

There you go TS, I said there was a battery life issue and you said there wasn't.

TS was certainly referring to a different battery life issue that doesn't exist. ;-)

post #9 of 87
I knew there was something wrong with my phone when it went from 50% charged at night to 0% come morning.

I'm going to have it replaced because I haven't yet decided if I'm going to sell it, trade it, or keep it upon the I phone 6 launch.
post #10 of 87

This is one of the reasons I still look at AppleInsider daily, to get important news. My iPhone 5 has been having battery problems for months, and coincidentally today it finally died completely! Just checked and it qualifies for the free battery. Thank you AI for the news and helping hopefully getting my phone fixed tonight.

post #11 of 87
Quote:
Originally Posted by DroidFTW View Post
 

 

If it makes you feel any better, those in the US who have the same problem will likely fall into 1 of 2 categories.

 

1)  Already replaced the battery themselves.

2) Signed up for a new 2 yr. contract last year or will be doing so this year and will therefore not need a replacement battery.

 

This will matter most to those iPhone owners who can't afford to upgrade their phone (AKA, teenagers).

 

 

Hmm... I'm over 40 and have a good job, and this helps me. Still have my original battery, still on my original 2012 two-year contract, my phone died completely today - can't charge, and already made my Genius bar appointment for tonight to hopefully get a new battery. Oh well, so much for that theory.

post #12 of 87
Quote:
Originally Posted by mesomorphicman View Post
Hmm... I'm over 40 and have a good job, and this helps me. Still have my original battery, still on my original 2012 two-year contract, my phone died completely today - can't charge, and already made my Genius bar appointment for tonight to hopefully get a new battery. Oh well, so much for that theory.

 

Good to hear you'll get treated right after getting some bum hardware!  I've never had to deal with such issues, but I'd sure be frustrated if I did.

post #13 of 87
Quote:
Originally Posted by cnocbui View Post

There you go TS, I said there was a battery life issue and you said there wasn't.

No surprise, the 5 I bought for my daughter is one of those affected. No surprise, the replacement process is limited to the US. No surprise, I have already replaced the battery myself.

No, the replacement programme isn't limited to the US. It starts in US and China, and will then be extended to other countries.

Hope you enjoy your surprise.
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post #14 of 87
Quote:
Originally Posted by buckalec View Post

Mine is qualified too - I hope the third party manufacturer is eating the cost. 

It is. When I had mine replaced several months ago, the Apple Store staff told me that Apple wouldn't be absorbing any of the costs, nor for the power button issue that I had.

There was clearly a quality control failure with a batch of iPhone 5 models. It's right that the third party manufacturers should be liable for the cost. Let's hope that the next iPhone doesn't suffer similar issues.
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post #15 of 87
Quote:
Originally Posted by DroidFTW View Post
 
This will matter most to those iPhone owners who can't afford to upgrade their phone (AKA, teenagers).

I wouldn't make that assumption. My iPhone 5 is scheduled to become my unlocked international travel phone as soon as the new model is released. I need it to last at least another two years. Mine might be covered but so far I have had no battery issues.

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post #16 of 87

Well, I had to replace the battery within a year and a half on my iPhone 5, and I bought the thing in October after the launch. But the serial number wasn't in the precise range they accept, so no refund. 

post #17 of 87
Bravo Apple!
post #18 of 87
Quote:
Originally Posted by Swift View Post

Well, I had to replace the battery within a year and a half on my iPhone 5, and I bought the thing in October after the launch. But the serial number wasn't in the precise range they accept, so no refund. 

That's a shame. If the problem had asserted itself six months earlier, they would have probably replaced it for free.
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post #19 of 87
Quote:
Originally Posted by cnocbui View Post

There you go TS, I said there was a battery life issue and you said there wasn't.

No surprise, the 5 I bought for my daughter is one of those affected. No surprise, the replacement process is limited to the US. No surprise, I have already replaced the battery myself.

From Apple Web site... "If you believe your iPhone 5 was affected by this issue, and you paid to replace your battery, you can contact Apple about a refund."

post #20 of 87
Quote:
Originally Posted by cnocbui View Post

There you go TS, I said there was a battery life issue and you said there wasn't.

No surprise, the 5 I bought for my daughter is one of those affected. No surprise, the replacement process is limited to the US. No surprise, I have already replaced the battery myself.

From Apple Web site... "If you believe your iPhone 5 was affected by this issue, and you paid to replace your battery, you can contact Apple about a refund."

post #21 of 87
Quote:
Originally Posted by DroidFTW View Post
This will matter most to those iPhone owners who can't afford to upgrade their phone (AKA, teenagers).

 

Really? Come on. Teenagers don’y buy iPhones. Their parents do. In fact I know a teenager who is now 32 years old and guess what? Her parents are STILL paying for her mobile service even though she moved away and in with her boyfriend. Really, what galaxy do you live in to say that teenagers can’t afford to replace their batteries? Mommy and Daddy do that. 

post #22 of 87
Apple has some kind of ownership in the battery manufacturing so one way or another it's gonna cost 'em. It's amazing that such a tiny battery has such power density. Some of my old flat batteries for Motorola dumb phones are/were the size of my iPhone 5 and had nowhere the power density. If Apple hadn't entered the phone business, I cringe at the thought of what horrible clunky phones we'd be toting around today.
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post #23 of 87
Quote:
Originally Posted by mike1 View Post
 

From Apple Web site... "If you believe your iPhone 5 was affected by this issue, and you paid to replace your battery, you can contact Apple about a refund."

 

Apple will only refund the cost of the battery replacement if it was replaced by Apple.

 

Unauthorized replacements will not be qualified for a refund.

post #24 of 87
My wife's iPhone 5 that's getting close to 2 years old WOULD have qualified, except she dropped it last month down concrete stairs and got a replacement from Apple.

Her battery worked good the entire time. So clearly it's not EVERY phone sold during that time period.
post #25 of 87
Quote:
Originally Posted by cnocbui View Post

There you go TS, I said there was a battery life issue and you said there wasn't.

No surprise, the 5 I bought for my daughter is one of those affected. No surprise, the replacement process is limited to the US. No surprise, I have already replaced the battery myself.
Apple stated a very small number are affected. Yet in every forum ice seem that posted this it seems EVERYONE has this battery problem.

So funny how that works. Quite the coincidence, I'd say.
post #26 of 87
I actually think had this problem, luckily already replaced last year.
post #27 of 87

Genius bar appointment made for tomorrow morning. Hopefully they'll just give me a whole new phone.

post #28 of 87
So what about those of us who don't qualify but have a battery that might show 80% and then quite literally a second later drop to say, 12% and then shut off the next second?

Anyone else having that battery issue? I have tried all the standard techniques on the web.
post #29 of 87
Quote:
Originally Posted by digitalclips View Post

Wow, mine qualifies! Last year Apple replaced my 2010 MBP i7 15" motherboard this year this. Way to go Apple.

Mine started having trouble within the last two weeks. It will very rapidly show discharging, like, as i watch the battery indicator will go from 75% down to 20% and give me a low battery warning, all within the span of two or three minutes. I got the phone on the first day of sales, Sept 21, 2012. Its eligible and I have an appointment early tomorrow afternoon at my local Apple store. Planning on getting the iPhone 6 anyway but I was feeling unsure about selling it on with this issue. Good to know Apple stands behind its products.
Edited by RadarTheKat - 8/22/14 at 8:36pm
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post #30 of 87
Quote:
Originally Posted by DroidFTW View Post

 

If it makes you feel any better, those in the US who have the same problem will likely fall into 1 of 2 categories.

1)  Already replaced the battery themselves.

 

My battery died around 10 months in, it was replaced under the original warranty.

post #31 of 87

I don't remember who the toolbag was that I debated with here a few months ago, but they insisted that Apple was under no obligation to replace the battery on my (now eligible) iP5, which showed signs of this defect 1 month after its warranty expired. Actually my battery showed signs of decreased capacity after about 8 or 9 months but I didn't think of it being an actual problem until I had a genius test it 13 months after purchase. At the time, the offer was to either pay the $79.99 for a replacement or live with it. I wasn't happy

 

Apple may have reacted slower than I would've preferred but at least I will ultimately receive satisfaction for what I knew was a faulty component. Now, next month when it's time for my upgrade, my daughter gets my hand-me-down iPhone 5 rather than a new iPhone 5C.

 

As a user since '89 and an investor since '97, Apple has never given me a reason not to continue being both.

 

Well, maybe a few reasons in the early days of OS 8….

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post #32 of 87
Quote:
Originally Posted by Dickprinter View Post

I don't remember who the toolbag was that I debated with here a few months ago, but they insisted that Apple was under no obligation to replace the battery on my (now eligible) iP5, which showed signs of this defect 1 month after its warranty expired. Actually my battery showed signs of decreased capacity after about 8 or 9 months but I didn't think of it being an actual problem until I had a genius test it 13 months after purchase. At the time, the offer was to either pay the $79.99 for a replacement or live with it. I wasn't happy

Apple may have reacted slower than I would've preferred but at least I will ultimately receive satisfaction for what I knew was a faulty component. Now, next month when it's time for my upgrade, my daughter gets my hand-me-down iPhone 5 rather than a new iPhone 5C.

As a user since '89 and an investor since '97, Apple has never given me a reason not to continue being both.

Well, maybe a few reasons in the early days of OS 8….

Oddly there are a lot of people here that think that just because the warranty is over the device is allowed to fall apart because of large scale component defects.


PS: (Dickprinter knows this so I say this to everyone else) The day you buy your Phone add a calendar event for one year minus a couple weeks to a month (or 2 years if you get AC+) to make an appointment at an Apple Store to have your device checked out before the warranty is over. If you're sure your device is working perfectly then simply it ignore that calendar event, but if it's not you'll have something to remind you that your warranty is just about to expire.

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post #33 of 87
Went to the local Apple store tonight... swapped mine out... Has been shutting down on me at 50%... then nothing.

I will still get the iPhone 6 next month... and give the 5 to my mother... She will love it... and I will also be a very happy man.
post #34 of 87

How long does the process take to replace the battery ?

 

I live approx 150 miles from my nearest Apple Store in the UK.  Once the program goes live in the UK, Can i take it along to the Apple store and they'll fix it right away or will I have to leave it with them and collect at a later date ?

post #35 of 87
Quote:
Originally Posted by digitalclips View Post

Wow, mine qualifies! Last year Apple replaced my 2010 MBP i7 15" motherboard this year this. Way to go Apple.

Ya know, I really hope your experience means that Apple will soon provide the same to all those folks with defective early 2011 MBPs.

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post #36 of 87
Quote:
Originally Posted by EricTheHalfBee View Post


Apple stated a very small number are affected. Yet in every forum ice seem that posted this it seems EVERYONE has this battery problem.

So funny how that works. Quite the coincidence, I'd say.


So you are impllying I and others are lying.  Why don't you have some guts and state your veiled accusation explicitly, then I can post the serial number and you and everyone else can go see if it qualifies, as I stated, and then, if you are man enough, you can apologise.

post #37 of 87
Quote:
Originally Posted by markdo View Post

Went to the local Apple store tonight... swapped mine out... Has been shutting down on me at 50%... then nothing.

 

That's exactly what mine has been doing. For months I've kept a battery case on mine and switching it on as it neared 50%, before it spontaneously shut down.

post #38 of 87
Quote:
Originally Posted by cnocbui View Post

So you are impllying I and others are lying.  Why don't you have some guts and state your veiled accusation explicitly, then I can post the serial number and you and everyone else can go see if it qualifies, as I stated, and then, if you are man enough, you can apologise.
Ooooohhh, an Internet tough guy. You are a liar. Maybe not about this issue, but you have been called one in the past by several posters here at AI. Perhaps you should think about why so many have "implied" that about you in the past.

Yes, many people are lying. That doesn't mean ALL people are lying.

You made a stupid post awhile back to TS about battery life and got ripped by several posters. You had NO EVIDENCE that there was a battery issue with iPhones other than your personal experience. If I had a faulty LCD screen on my iPhone that needed replacement and went around telling everyone that Apple has a "known issue" with LCD screens than I'd be lying too.

As they say, a broken clock is right twice a day. You made a lucky guess, nothing more.
post #39 of 87
Quote:
Originally Posted by EricTheHalfBee View Post

You are a liar....
Quote:
Originally Posted by EricTheHalfBee View Post

you're a liar..
Quote:
Originally Posted by EricTheHalfBee View Post

...makes you a liar.
Quote:
Originally Posted by EricTheHalfBee View Post

...makes you a liar.
Quote:
Originally Posted by EricTheHalfBee View Post

You're an outright liar.
Quote:
Originally Posted by EricTheHalfBee View Post

makes you a liar...


Put that in your signature line and save a lot of typing.
Edited by Gatorguy - 8/23/14 at 7:33am
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post #40 of 87
Quote:
Originally Posted by EricTheHalfBee View Post

As they say, a broken clock is right twice a day.

 

Quote:
Originally Posted by Gatorguy View Post

Put that in your signature line and save a lot of typing.

 

Maybe he's hoping that a broken record is right twice a day, too.  :D

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