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Apple's iTunes Store hit with hours-long outage affecting music, app and e-book downloads [u]

post #1 of 34
Thread Starter 
Apple late Tuesday confirmed an unknown issue affecting its digital storefronts has barred users from purchasing, downloading or re-downloading content from the iTunes Music Store, App Store and iBookstore.




While the extent of Apple's apparent iTunes outage has yet to be reported, the company informed customers of the ongoing problem through its system status webpage, saying affected users "may be unable to access multiple stores or make purchases" as a result of the issue. The company retroactively updated the status page's Detailed Timeline to reflect more than five hours of downtime.

Users affected by the outage took to Twitter earlier today, saying purchase and download attempts returned the error message, "This item is temporarily unavailable." Some customers saw trouble re-downloading already purchased items through the iOS App Store, while others noted similar problems on the Mac App Store.

It appears only select distribution servers are affected at this time, however, as certain regions saw no interruption in iTunes Store service. In addition, some users have reported the issue resolved.

At the time of this writing, the outage has been ongoing for nearly six hours, according to Apple's status page.

Update: Shortly after acknowledging the iTunes Store outage, Apple reported the problem as fixed with a total downtime of over five and a half hours.
post #2 of 34
I am surprise this is news.
post #3 of 34

Wasn't just limited to iTunes. Mail was also down for hours today and I had to re-enter my password multiple times. It's back ok for me now.

post #4 of 34
"Apply Windows Server update and reboot?"
OK
"You're fired."

"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
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"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
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post #5 of 34
Apple is being hacked by its enemies whose goal is to undermine and discredit the company prior to the iPhone 6's launch. Either that or Apple is just very unlucky this week.
post #6 of 34
Honestly I think all this will garner attention that will be turned positive come next week, I mean even with that celebrity leak pointing to AAPL this didn't shake investors. I can't wait
post #7 of 34
Honestly I think all this will garner attention that will be turned positive come next week, I mean even with that celebrity leak pointing to AAPL this didn't shake investors. I can't wait
post #8 of 34
Luckily, the celebrity photo hack turned out to have nothing whatsoever to do with any sort of iCloud compromise, so the stock should go even higher tomorrow! Yay!
post #9 of 34
Quote:
Originally Posted by 512ke View Post

Apple is being hacked by its enemies whose goal is to undermine and discredit the company prior to the iPhone 6's launch. Either that or Apple is just very unlucky this week.

No evidence for that, just coincidence.

"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
Reply

"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
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post #10 of 34
I suspect it's due to some backend update. Can't wait for sept 9
post #11 of 34
Quote:
Originally Posted by Suddenly Newton View Post

No evidence for that, just coincidence.

Once is an accident. Twice is coincidence. Three times is an enemy action.
I always appreciate an Android fan who puts his energy into advertising Apple products.
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I always appreciate an Android fan who puts his energy into advertising Apple products.
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post #12 of 34
Quote:
Originally Posted by AdamC View Post

I am surprise this is news.

I'm not; the iTunes Store has only been down once before IIRC. The Music, Apps & iBooks that is. Early 2013, think March/April. It's their Cloud offerings that suffer the occasional outage, like Mail and such.
Quote:
Originally Posted by 512ke View Post

Apple is being hacked by its enemies whose goal is to undermine and discredit the company prior to the iPhone 6's launch. Either that or Apple is just very unlucky this week.

I'd say unlucky. Because I think this would've happened many times in the past if it was 'hacked', and that doesn't seem to be the case.
I’d rather have a better product than a better price.
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I’d rather have a better product than a better price.
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post #13 of 34

This may have cost apple 3 of my hard earned bucks. :) 

 

I couldn't buy it on iBooks so I went to Amazon. It was the cheaper there anyway. 

post #14 of 34

I'm now wondering if the fix will improve the very slow App Store on my iPhone4 iOS7.

My App Store has been gradually slowing for several months, now is too painful to use. :???:

post #15 of 34
Quote:
Originally Posted by JoshA View Post

I'm now wondering if the fix will improve the very slow App Store on my iPhone4 iOS7.
My App Store has been gradually slowing for several months, now is too painful to use. 1confused.gif

I actually never use the App Store on my iPhone or iPad: I buy everything on my Mac as I read reviews on other websites concurrently.
I’d rather have a better product than a better price.
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I’d rather have a better product than a better price.
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post #16 of 34
Quote:
Originally Posted by Grape CEO View Post

Honestly I think all this will garner attention that will be turned positive come next week, I mean even with that celebrity leak pointing to AAPL this didn't shake investors. I can't wait

That bears repeating...!
"That (the) world is moving so quickly that iOS is already amongst the older mobile operating systems in active development today." — The Verge
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"That (the) world is moving so quickly that iOS is already amongst the older mobile operating systems in active development today." — The Verge
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post #17 of 34
Quote:
Originally Posted by Suddenly Newton View Post

No evidence for that, just coincidence.

Absence of evidence is not evidence of coincidence ¡
post #18 of 34
Quote:
Originally Posted by Macky the Macky View Post

That bears repeating...!
But Jim Edwards over at Business Insider says Apple is in disarray. 1tongue.gif

http://finance.yahoo.com/news/eve-supposed-tim-cooks-greatest-100533003.html
post #19 of 34
Quote:
Originally Posted by djsherly View Post

This may have cost apple 3 of my hard earned bucks. 1smile.gif 

I couldn't buy it on iBooks so I went to Amazon. It was the cheaper there anyway. 
Amazon doesn't deserve your money, that is the difference.
post #20 of 34
Wow, you showed them @djsherly.
post #21 of 34
Quote:
Originally Posted by dnd0ps View Post

I suspect it's due to some backend update. Can't wait for sept 9

 

This ^^

 

I worked in an AT&T central office for over twenty years. Human beings make mistakes. Even with a ten step safety process for performing updates (Do I know why this work is being done? Do I have the knowledge? Do I have the tools? Have I notified other departments? And so forth...)  things go wrong. With the high capacity transmission systems in use today pulling the wrong fiber connection can take down an entire region. Even redundant systems can be taken down by pushing the wrong button on a control panel or pulling out the wrong circuit pack.

 

And yes, in those twenty years I caused my share of outages. One was even FCC reportable and I had a letter in my personnel file for a couple of years.

post #22 of 34
Quote:
Originally Posted by paxman View Post

Amazon doesn't deserve your money, that is the difference.

Like Clint Eastwood said in Unforgiven, "deserve got nothing to do with it"
"Few things are harder to put up with than the annoyance of a good example" Mark Twain
"Just because something is deemed the law doesn't make it just" - SolipsismX
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"Few things are harder to put up with than the annoyance of a good example" Mark Twain
"Just because something is deemed the law doesn't make it just" - SolipsismX
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post #23 of 34
Quote:
Originally Posted by lkrupp View Post

This ^^

I worked in an AT&T central office for over twenty years. Human beings make mistakes. Even with a ten step safety process for performing updates (Do I know why this work is being done? Do I have the knowledge? Do I have the tools? Have I notified other departments? And so forth...)  things go wrong. With the high capacity transmission systems in use today pulling the wrong fiber connection can take down an entire region. Even redundant systems can be taken down by pushing the wrong button on a control panel or pulling out the wrong circuit pack.

And yes, in those twenty years I caused my share of outages. One was even FCC reportable and I had a letter in my personnel file for a couple of years.

It used to be that even a single phone line out for over 24 hours was FCC reportable.
"Few things are harder to put up with than the annoyance of a good example" Mark Twain
"Just because something is deemed the law doesn't make it just" - SolipsismX
Reply
"Few things are harder to put up with than the annoyance of a good example" Mark Twain
"Just because something is deemed the law doesn't make it just" - SolipsismX
Reply
post #24 of 34
Quote:
Originally Posted by dasanman69 View Post


It used to be that even a single phone line out for over 24 hours was FCC reportable.

 

In my case it was 11 T3s connecting to the long distance network. I got turned around inside an electronic cross-connect machine and Poof! And I realized the error exactly one second AFTER I hit the enter key. Beads of sweat would be an understatement. Point being shit happens. Apple technicians are just as fallible as any.

post #25 of 34
Quote:
Originally Posted by dnd0ps View Post

I suspect it's due to some backend update. Can't wait for sept 9

I wondered about that. Although I would have thought Apple would have announced / warned that they were 'upgrading' and services would be down for a while if that were the case. Perhaps we will learn more soon.
From Apple ][ - to new Mac Pro I've used them all.
Long on AAPL so biased
Google Motto "You're not the customer. You're the product."
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From Apple ][ - to new Mac Pro I've used them all.
Long on AAPL so biased
Google Motto "You're not the customer. You're the product."
Reply
post #26 of 34
Quote:
Originally Posted by Grape CEO View Post

Honestly I think all this will garner attention that will be turned positive come next week, I mean even with that celebrity leak pointing to AAPL this didn't shake investors. I can't wait

 



Meh. AAPL down 2.5% this morning.
post #27 of 34
Quote:
Originally Posted by 512ke View Post

Apple is being hacked by its enemies whose goal is to undermine and discredit the company prior to the iPhone 6's launch. Either that or Apple is just very unlucky this week.

I suggested this as an explanation for the appearance at this time of the hacked celeb pics story...

Got about zero traction. 

 

But I'm more in tune with GTR and Flaneur than with Suddenly Newton -

I don't insist that solid proof is required in order to have valid suspicions, soooo...

let's combine the two and put this outage down to Misguided Revenge of the Hacked Starlets!!!!!

post #28 of 34
Quote:
Originally Posted by AdamC View Post

I am surprise this is news.


its Apple, of course it's news. Apple gets page hits after all

A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

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A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

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post #29 of 34
Quote:
Originally Posted by 512ke View Post

Apple is being hacked by its enemies whose goal is to undermine and discredit the company prior to the iPhone 6's launch. Either that or Apple is just very unlucky this week.

 

No one has proven that Apple's statement they were not hacked is false (versus folks using crappy passwords which means they were hacked, not Apple) or that this LE software was part of the game. I mean for all we know only a handful of victims were off iCloud and they were actually all from finding the id and password on a sticky note an assistant stupidly tossed in the bin or similar stupid. 

 

And the hackers that claimed it was from iCloud would do so cause Apple gets press. Which they want. Hackers do it as much for the attention as the gathered items. And picking this week would be tied to the announcement because the press is going super guns on Apple things

 

If someone was really trying to discredit Apple they would be posting exactly how they did it to show how crappy Apple's systems are. 

A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

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A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

Reply
post #30 of 34
Quote:
Originally Posted by GTR View Post


Once is an accident. Twice is coincidence. Three times is an enemy action.


There is no proof that this is a twice. For all we know the issue is that Apple is forced to use a TWC connection to the trunk lines and just like so many of us residential customers, that connection took a crap. Remember last week when TWC had that big outage. There are likely after effects and Apple could have been a victim of one of them

A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

Reply

A non tech's thoughts on Apple stuff 

(She's family so I'm a little biased)

Reply
post #31 of 34
Quote:
Originally Posted by JoshA View Post

I'm now wondering if the fix will improve the very slow App Store on my iPhone4 iOS7.
My App Store has been gradually slowing for several months, now is too painful to use. 1confused.gif

Ask your doctor to prescribe something for the pain.

"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
Reply

"Apple should pull the plug on the iPhone."

John C. Dvorak, 2007
Reply
post #32 of 34

Hilarious... AAPL is down 4% while BBRY is up 3%.

Idiocy or buying opportunity, depending upon your stance.

post #33 of 34
I thought it was just me experiencing this hiccup after I'd tried for about 30 minutes last night to download a couple of movie purchases. I checked the system status page and it showed everything in the green. A few minutes later it started working again. Annoying, but I guess it's inevitable that outages will occur. Glad it's fixed!
post #34 of 34
Quite a bit with iOS 8.
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