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Cancelled my dual G5 order. Another month delay!

post #1 of 34
Thread Starter 
So my dual was supposed to ship yesterday. Day comes and goes, no product, no update. I figure i'll just check on the status today. I call up my order and now where it said 9/23 there's a 10/29.

A MONTH, AGAIN!

Sorry, this time they went too far. I called them up and ask what is going on with my order. The gal on the phone says she has no idea, but that the new ship date is accurate. I tell her if thats the best they can do, cancel my order because theres no reason I should think this new date is any more solid than the last two Ive gotten from Apple. She says shell talk to her supervisor. When she makes it back, it amounts to theres nothing really they can do, and she has no idea why the order was delayed. I tell her to cancel my order, and hang up.

Now Im screwed. Ive got backup services that are supposed to go live soon (as in Ill be charging for them) and no machine to work with. I decide a G5 was great, but not worth the wait and decide to just pick up a dual G4 instead. So I call up my local Apple Store.

The conversation went like this.

Me: do you have any duals in stock?

Them: yeah, we just got 12 in yesterday

Me: what about G5s, do you have any of those in stock? (thinking a 1.8 would be nice too)

Them: yeah, I just said we have 12 in stock as of last night.

So, my order placed back in July is delayed until October, and they have Dual G5s in stock 30 minutes away. I told him to hold one and went down and pick up my new G5 with a 23 Cinema display. Today was a good day. Moral of the story? Im never preordering anything from Apple again. Way too much work and most of the time its as fast or faster to pick it up from an Apple store.
post #2 of 34
Jeez-louise, that sucks! Well, it turns out good, of course, but leading UP to that is awful.



I have NEVER, EVER had a good, hassle-free experience ordering online (not just Apple, but any mail order, etc.).

It's a constant cluster-f*** of people not having a clue, getting 3 different stories depending on who I talk to, broken promises, delays, etc.

They'll gladly TAKE your money, won't they? But try and cancel or whatever and you open up this logistical pain-in-the-butt that I wouldn't wish upon my worst enemy.

Ordered my tangerine iMac DV from MacWarehouse a few years ago. OMG!!! What a zoo. Never again. Accessories and peripherals, from various catalogs? Same thing.

I bought my current iMac at the San Diego Apple Store and something tells me I'll be making the 2-hour schlep down to Atlanta to get my PowerBook too. But that's okay.
post #3 of 34
So the Apple online store had none in stock, but the local Apple store had 12 in stock? Man that IS weird. Stuff like that shouldn't happen, but probably happened because Apple wants to promote the G5s in the local stores where people will buy more accessories.

On the bright side, you at least got the machine. Of course, the waiting and the hassle does really suck.
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King Felix
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post #4 of 34
I ended up buying a 1.8 because I was really not interested in waiting an extra month for the 2x2. I think the 2x2 is the best deal (if it does indeed exist,) but in the end spending another $600 + waiting another month just didn't seem worth it.\
post #5 of 34
What date did you pre-order on?
post #6 of 34
I'm eyeing my alleged 9/25 ship date for my new 12" PowerBook with growing suspicion, but since I want a bigger drive installed (80GB instead of 40GB), I don't think going to a brick-and-mortar store will help. They'd simply have to turn around and have to place an order through (I would imagine) pretty much the same system that processes online orders.

As for my dual G5... I have an order in at a local Mac reseller (MacEdge, same town I live in) to get the first G5 that they receive. Unlike alcimedes, my nearest Apple Store (about 20 miles from home) doesn't have dual G5s yet, but they told me I should call back tonight or tomorrow. If the Apple Store gets their duals first, I'll just cancel my MacEdge order and go to the Apple Store.

Who knows? I might have a new dual G5 as soon as tonight.
We were once so close to heaven
Peter came out and gave us medals
Declaring us the nicest of the damned -- They Might Be Giants          See the stars at skyviewcafe.com
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We were once so close to heaven
Peter came out and gave us medals
Declaring us the nicest of the damned -- They Might Be Giants          See the stars at skyviewcafe.com
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post #7 of 34
I am happy to have order my dual to a local mac reseller and not to the Apple store.
I expect that you appreciate your new dualie alcimedes and that you will grant us your first impressions.

What amount of Ram did you have in your new beast ?
post #8 of 34
Quote:
Originally posted by alcimedes
So my dual was supposed to ship yesterday. Day comes and goes, no product, no update. I figure i'll just check on the status today. I call up my order and now where it said 9/23 there's a 10/29.


Since you got your machine I can tell you this...

Same thing happened to me yesterday - almost. I got the "10/29" date on the page, with no email or anything. Since I had ordered right after the WWDC Keynote on 6/23, and already had the one delay from Aug 29 to Sept 23 ship date, I was ready to blow a hose.

Literally less than 30 minutes later, the web page said "Shipped".

That was yesterday, and FedEx Ground has it in San Jose already, from Sacramento, for delivery today.

So odds are there is a glitch that the system reschedules a ship date when it reaches a certain time, and then the fact that it has shipped has to be added manually. Poor design.
--Johnny
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--Johnny
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post #9 of 34
Thread Starter 
OMG this thing rules.

i'll try to do photos tomorrow.

edit: cleaned up due to pet peeves.
post #10 of 34
Quote:
Originally posted by alcimedes
i'll try and do photos tomorrow.

Aaaagh! Pet peeve! I think you meant "try to do".

Anyway, congrats!
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All these worlds are belong to us, except Europa. Take off no zigs there.
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post #11 of 34
Quote:
Originally posted by Anonymous Karma
Aaaagh! Pet peeve! I think you meant "try to do".

Anyway, congrats!

Thank God this bugs somebody else too. I was going to correct it but restrained myself at the last minute. Glad you weren't able to.

Anyway, back OT

Alcimedes, looking forward to your full review. Congrats!
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"it's" contraction of "it is"
"its" possessive form of the pronoun "it".

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Attention Internet Users!

"it's" contraction of "it is"
"its" possessive form of the pronoun "it".

It's shameful how grammar on the Internet is losing its accuracy.
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post #12 of 34
I think it's a Minnesota thing, maybe. Kind of like pronouncing the state "Minna-SODA," which is the only time Minnesotans ever say the word "soda" anyway (it's pop, not soda here).

Enjoy your new machine Alcimedes!
post #13 of 34
I alwase had the impression whenever you order something from apple it takes a really long time, I really don't know why this is

just called macmall, they say that all their back orders for the dual will be filled and shipped out by this comming tuesday. I think he said they are getting a shipment tomorrow and then on tuesday. same for the new 12 powerbook btw.

got my fingers crossed.
post #14 of 34
Quote:
Originally posted by Luca Rescigno
I think it's a Minnesota thing, maybe. Kind of like pronouncing the state "Minna-SODA," which is the only time Minnesotans ever say the word "soda" anyway (it's pop, not soda here).

Kinda like saying "Megamall" too.
post #15 of 34
Quote:
Originally posted by alcimedes
Moral of the story? Im never preordering anything from Apple again. Way too much work and most of the time its as fast or faster to pick it up from an Apple store.

Funny thing is virtually every time I've preordered anything from anyone I've ended up with it later than people who didn't bother and just went down to their local store. Something is seriously wrong with most companies and how they handle preorders.
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"When I was a kid, my favourite relative was Uncle Caveman. After school, wed all go play in his cave, and every once and awhile, hed eat one of us. It wasnt until later that I discovered Uncle...
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post #16 of 34
Thread Starter 
Ok, first impressions. Ill try and do more tomorrow after Ive actually had a chance to use it, and follow up with something in a week or so if theres anything new. All I can really talk about now is hardware etc, havent had a chance to run it with truly taxxing applications.

The hardware is great. Completely amazing. Great lines, great look. Feels great, something that doesnt really matter, but is a nice plus anyway.

Machine was a snap to take apart. I bought it with the standard 512MB of RAM, and had an additional 2GB waiting to go in the machine. It took me 10 seconds to get the machine apart and the fans out. Very slick system with the fans, BTW. They slide in and out like nothing, although I wasnt as impressed with the plastic guide rails, metal would have been a nicer touch. I had it running with the side off for a bit, but with my desk setup, I ended up with it facing the wrong way to leave the insides exposed, so put the metal side back on. (top that off with the fact Im trying to clean up my office, and thats just fine)

The only thing I had on hand to test out the processors was SETI. IIRC, it took my 800Mhz Ti about 17+ hours to complete one unit. The G5 was finishing them in 2.2 hours each. Ill bring a camera to work tomorrow and take photos, and if people have things they want me to run let me know.
post #17 of 34
Never pre-order. This is my gold key
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Mac Pro 2.66, 5GB RAM, 250+120 HD, 23" Cinema Display
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post #18 of 34
only reason I did was I did not want the gimped retail 9800 version. Sucks butt cheeks they don't offer them as a seperate part. I know they did with the geforce3 and geforce 4 but not taking a chance. Sounds like the levels are reaching peak. If third parties and apple stores are getting them must be something holding the dam custom ones up
post #19 of 34
As someone who got the missed date email on Monday, I am pleased to say mine is on the way. I really do think the new emails with far off dates are automatic when your day comes and the system sees your order hasn'y shipped yet.

But it also seems like LOTS of machines are shipping this week. Apple seems to be busting ass to get machines out. The problem is that they should have been shipping at this momentum last week so as to not miss all those 9/22 and 9/23 dates. You'd think they could have been a little more forthcoming with the forecasts, and before the last scheduled ship date as well.

I think most of us would have been a lot less frustrated/angry/homicidal if Apple had been up front about missed deadlines, and offered some explanations!
post #20 of 34
Quote:
Originally posted by Elderloc
If third parties and apple stores are getting them must be something holding the dam custom ones up

Rumor has it that 1 Gig Memory Modules and 250GB Hard Drives are causing delays.
post #21 of 34
Quote:
Originally posted by LudwigVan
Kinda like saying "Megamall" too.

What? I haven't heard many people call it the "Megamall." I just call it the Mall of America. Everyone makes a big deal of it though... I don't get it. It's basically four or five malls connected together with a lame amusement park in the middle.

Also I don't like how both the Apple stores in Minnesota are in the south metro! Why can't they also have one in downtown Minneapolis or St. Paul, or in some direction other than south? It doesn't seem to make sense to me.
post #22 of 34
Quote:
Originally posted by Luca Rescigno
What? I haven't heard many people call it the "Megamall." I just call it the Mall of America.

Hmmm... Must be a thing for us rural folk. I hear it pretty often where I am.

Quote:
Everyone makes a big deal of it though... I don't get it. It's basically four or five malls connected together with a lame amusement park in the middle.

As others have pointed out, the MOA is mainly around for the tourists, which is fine by me. I've only been there three times in my entire life.

Quote:
Also I don't like how both the Apple stores in Minnesota are in the south metro! Why can't they also have one in downtown Minneapolis or St. Paul, or in some direction other than south? It doesn't seem to make sense to me.

Nicollet Mall would be a great place, or somewhere in the one or both of the downtowns. I can also see putting an Apple Store in the booming western or northwestern suburbs.

As a side note, I visited the Mega-- sorry, MOA Apple Store a couple weeks ago for the first time. Surprisingly spartan, I thought. A good crew was working that day judging from the conversations I overheard. I also had a chance to play around on the 1.6 G5 they had on display (the model I am seriously considering buying circa January 1, 2004...dependent, of course, on what happens at MWSF).
post #23 of 34
Quote:
Never pre-order. This is my gold key

Exactly. I would never order a Mac until it was actually shipping. I can't see the point in Apple holding your cash and making interest off it while you're still waiting. A few weeks wait is OK but several months...I don't think so. Apple has made out like "Be the first to get..." etc as if ordering sooner will make that much difference. The point is, when they're shipping in quantity they're shipping in quantity, it doesn't matter much when you placed your order.
post #24 of 34
I pre-ordered my 12" SD PowerBook from Small Dogs and everything went great. They gave a me a realistic ship date and it came on time. The replied to my annoying emails asking for shipping updates. Every time I buy from them it's great.

Moral .... buy from Small Dogs!
post #25 of 34
My dualie was originally supposed to ship on or before 14 Oct, but shipped yesterday, 24 Sep. I paid for 2 day shipping. FedEx Ground is showing delivery by 1630 hours Fri. Only changes made to base configuration were upping hard drive to 250 GB, RAM to 1 GB.

REALLY looking forward to this weekend!
post #26 of 34
Quote:
Originally posted by s.metcalf
I can't see the point in Apple holding your cash and making interest off it while you're still waiting.

they don't take your money till it ships
post #27 of 34
checked the apple store, dual ships in 7 to 10 days now. I guess they got their act together.
post #28 of 34
Thread Starter 
the sad part is my machine would have probably been here in a few days if i'd waited, but by kicking the ship date out another month, they lost that order. i'm sure the BTO had more margin built in.

oh well. life goes on and i have my dual now.

post #29 of 34
Only thing keeping me from going to Stock is the fact I order two 23" LCD's and want them under the applecare warranty which requires them to be on the same receipt as the machine.

My Dual was ordered under EDU on sept 16th Oct 22nd was the date until today. I called becuase I was shocked to find out the the Duals are selling off the floors in Novi, MI , they told me that it is about 3-5 days from shipping then changed it to oct 8th.
post #30 of 34
Woo hoo! I'm typing this on my new Dual G5 right now!

I went to the Salem, NH Apple store tonight to pick up a replacement for a bad FireWire cable... and I stupidly forgot to bring the old one with me, and I couldn't get the replacement without it.

Feeling annoyed, I almost left immediately. I'd been on the store's call list for the duals, so I figured I probably would have gotten a call before I left from home if they were in, but I stiffled my annoyance for a moment and paused to ask about the duals anyway... And they'd just arrived! And I was able to take one home!

I felt a lot better about having forgotten the old cable.

What's funny is that I'd been on another store's waiting list since the day after the WWDC. I'd only been on the Salem Apple Store's waiting list since yesterday.

Well... I'm going back to setting up my new G5 now. I have all of my documents and most of my settings... now to do a few applications and find out which ones can be simply copied, and which ones need to be officially reinstalled.

PS: Oddly enough, after I spent $3000 on a new computer, the folks at the Apple Store saw fit to let me have the replacement cable right then and there, and just asked that I bring the bad cable back in another day.

PPS: New 1GHz 12" PowerBooks were there in Salem too. My BTO order for one has been delayed, but if they're now showing up at the stores, hopefully my BTO 12" will ship soon. If it weren't for wanting to get an 80 GB hard drive, I'd have cancelled my online order an bought a new 12" at the Apple Store too.
We were once so close to heaven
Peter came out and gave us medals
Declaring us the nicest of the damned -- They Might Be Giants          See the stars at skyviewcafe.com
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We were once so close to heaven
Peter came out and gave us medals
Declaring us the nicest of the damned -- They Might Be Giants          See the stars at skyviewcafe.com
Reply
post #31 of 34
here's something i have finally realized after yet another series of delays, just for my dual g4 a couple weeks ago...

after waiting a month for my BTO G4 dualie that if you need the computer ASAP, buy the stock configurations off the website or out of your local retailer. anything else AUTOMATICALLY gets bumped to low priority, and will take 7-10 business days. if there is an interceding holiday weekend, or you went for cheap shipping, that becomes three calendar weeks easily. and i have heard LOTS of examples from other consumers who are told a date, and then, like me, are told at midnight of the fateful shipping day that "due to delays, it will be another 1-3 business days... blah blah blah... we apologize for the delay."

at this point, they know that you are desperate for the machine. i argued with everyone i got on the phone, but nothing to compensate for the delay. not even free shipping.

i threatened cancelling my order, but when the machine finally starts getting assembled, you cannot cancel anymore. don't ask me why, you just can't.

so keep it in mind. 2-3 weeks many not sound like a lot -- even a month may seem trivial when you've been waiting so long already -- but when you NEED the computer, you would sacrifice those BTO options just to have the machine in your hands already.
When you're lovers in a dangerous time,
You're made to feel as if your love's a crime.
Nothing worth having comes without some kind of fight.
Gotta kick at the darkness 'til it bleeds daylight.

-...
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When you're lovers in a dangerous time,
You're made to feel as if your love's a crime.
Nothing worth having comes without some kind of fight.
Gotta kick at the darkness 'til it bleeds daylight.

-...
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post #32 of 34
I had ordered a G5 without the bluetooth module.
When I realized I wanted it I called Apple to see if I could add it to my order.

I was told that my machine had almost finished assembly, but if I wanted they would cancel it and start from scratch which would bump my order to the end of the line.

I decided it wasn't worth canceling just for the bluetooth module and the G5 actually shipped the next day!

In the end I'm glad I didn't cancel it, I purchased the d-link bluetooth dongle and it's working perfectly.

But I could have cancelled it if I wanted, just a day before it was to ship!
post #33 of 34
Quote:
Originally posted by coolmac
But I could have cancelled it if I wanted, just a day before it was to ship!

well, they told me i couldn't. i swear, is it just my phone manner that prevents me from getting any sort of authority in these negotiations? i guess i can't complain. i am pretty happy with my machine so far, though i lost a decent amount of work waiting for it to arrive... sigh.
When you're lovers in a dangerous time,
You're made to feel as if your love's a crime.
Nothing worth having comes without some kind of fight.
Gotta kick at the darkness 'til it bleeds daylight.

-...
Reply
When you're lovers in a dangerous time,
You're made to feel as if your love's a crime.
Nothing worth having comes without some kind of fight.
Gotta kick at the darkness 'til it bleeds daylight.

-...
Reply
post #34 of 34
Quote:
Originally posted by Ti Fighter
just called macmall, they say that all their back orders for the dual will be filled and shipped out by this comming tuesday. I think he said they are getting a shipment tomorrow and then on tuesday. same for the new 12 powerbook btw.

Yeay! it shipped, before even the 12" PB we ordered

So I ordered 9/16 and it shipped 9/27, not bad MacMall. They even upgraded my shipping to fedex standard overnight from UPS 2day, too bad todays sunday
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