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Quality control issues with new PowerBooks...particularly the 15"? - Page 8

post #281 of 590
10/22/03 at 6:37am
The saga continues;

On 10/16 I ordered a Powerbook 15"
My laptop would come w/ 10.2 & 10.3 would cost $20
On 10/18 The rest of my order shipped
On 10/19 The ship date was changed from 7-10 days to 10/30
On 10/20 My computer will probably ship w/ 10.3 now
On 10/20 I started see the white spot reports.
On 10/21 I realized the delay may be to correct the problem.
On 10/21 My daughter's volleyball team loses.
On 10/22 Apple announces new G4 iBooks!!!!
On 10/22 I could have saved $1101 by ordering an iBook
On 10/22 My Powerbook has shipped!!!
On 10/22 Now I can not change my order to an iBook

What a rollercoaster ride. The iBook would much more suit my needs and finances. The $1101 savings over the Powerbook would have been put directly to the purchase of G5 tower in the next 6 months. Don't get me wrong, I happy, but, well, then again.

I decided on the Powerbook because I needed a laptop for doing work(Office, Filemaker, Excel) when not tethered to a power cord. I didn't really need the G4, superdrive, etc. but decided I could extend the usefullness of the laptop to do basic home video editing and burn a few DVD's, until I could afford a G5 sometime late next year. Not the best solution but, well, then again.

PLEASE, don't misunderstand, I'm not complaining. Just reviewing a little history of the emotional ups and downs of purchasing a very very expensive tool.
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just waiting to be included in one of Apple's target markets.
Don't get me wrong, I like the flat panel iMac, actually own an iMac, and I like the Mac mini, but...........
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post #282 of 590
10/22/03 at 6:59am
I received my repaired 15" today from Apple. It was rather unexpected, as I had called yesterday to get status, and it was still holding for the LCD.

Here is my status. The screen is perfect, no whitespots, no dark corners, no bad pixels. The only thing I'm worried about is the whitespots possibly reappearing.

I'll be sure to post here again after a week or so to let everyone know the status.

I'm very happy to have my mac back :-)

-Spyky
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post #283 of 590
10/22/03 at 7:28am
rickag: I still opt for the powerbook, because of the Superdrive.
Greetings,

bka77

Regent Street, Bluewater and more
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Greetings,

bka77

Regent Street, Bluewater and more
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post #284 of 590
10/22/03 at 7:54am
Quote:
Originally posted by bka77
rickag: I still opt for the powerbook, because of the Superdrive.

Your right, but w/ the $1101 I'd save over the Powerbook, in a very short time I'd be able to save up for a desktop G5 w/ a superdrive. Now, it'll be late next year(maybe longer) before I can get a new desktop. That's the
The good is that when I do have the money for a desktop Apple should have a 3.0 GHz G5 resurrected Cube w/ a standard size AGP 8X slot, one PCI X slot, a superdrive, FW800, USB 2.0, built in Airport Extreme all for only $1499.

I can dream can't I?
just waiting to be included in one of Apple's target markets.
Don't get me wrong, I like the flat panel iMac, actually own an iMac, and I like the Mac mini, but...........
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just waiting to be included in one of Apple's target markets.
Don't get me wrong, I like the flat panel iMac, actually own an iMac, and I like the Mac mini, but...........
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post #285 of 590
10/22/03 at 8:00am
Thats a good idea using the saved money for a desktop purchase, have to remeber this for my next purchase.
I hope they have the new laptops in store on friday, I would like to compare them with the G3 iBooks.
Greetings,

bka77

Regent Street, Bluewater and more
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Greetings,

bka77

Regent Street, Bluewater and more
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post #286 of 590
10/22/03 at 11:04am
Quote:
I didn't really need the G4, superdrive, etc. but decided I could extend the usefullness of the laptop to do basic home video editing and burn a few DVD's, until I could afford a G5 sometime late next year. Not the best solution but, well, then again.

Well, at least it was the most expensive solution.

If you think about it, those DVD's will kost you $100+ each!

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post #287 of 590
10/22/03 at 11:26am
yeah, having a laptop that can run Jaguar with some decent specs really does put a damper on the point of buying a PowerBook.

if i had a choice between an iBook and low end G5 i know for a fact i'd go with the iBook/G5 combo over the PowerBook.

i love my G5 to death.
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post #288 of 590
10/22/03 at 1:37pm
Quote:
Originally posted by rickag
On 10/22 Now I can not change my order to an iBook

I believe Apple has a 10-day return policy, possibly excepting BTO computers, so you may have an out. I haven't looked into the new iBooks, but the 14" sounds like the right laptop if you don't need the superdrive. My suggestion: return the PB and save the $$.
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post #289 of 590
10/22/03 at 7:33pm
Poor quality control on a $2000 machine is unacceptable. Outsourcing manufacturing has created a less expensive but less reliable product. This is true for all companies, not just Apple.

Wheres Ralph nader when we need him? There needs to be a law forcing a 1 year parts AND labor warranty on every electronic device sold. Maybe that will wake up companies such as AT & T and GE which both make telephones so bad they are almost guaranteed to crap out. HP doesnt make printers as well as they used to, SONY doesnt make components as well either, and the list goes on and on...............................


Quote:
Originally posted by DHagan4755

Sadly, my 15-inch PowerBook has gone back to Apple. My battery life was horrendous and it turned into an oven after it was on for an hour and a half. It could flip it over and fry and egg on it. Since I purchased it through the Apple Store for Education, Apple said I could either get a replacement battery or return it. I was going to get the replacement battery, but then after a co-worker complained hers came with a broken latch, I decided to return it. I should wait until Apple gets the kinks worked out of the assembly line. The co-worker is going to return hers and downgrade to a 12-inch SD model. I might go that route too, and get the 20-inch display for when I'm here at the house. Sort of the pscates idea. I'm still not sure yet.

I liked the 15-inch. Maybe the 1Ghz model doesn't have as many problems? I don't know. Now that I'm back to square one, I go back and forth. Given the problems I have had over the last two years with the 15-inch models, I'm really conflicted. Although I must say this Ti867 I bought in March to tide me over has worked great. Fans are noisy at times, but that doesn't really bother me, and it doesn't run hot. For some reason, the Ti's screen feels more square than the aluminum 15-inch (perception).
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post #290 of 590
10/22/03 at 10:15pm
nm.
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post #291 of 590
10/22/03 at 10:20pm
I shoulda bought a G5.

I'm getting spotty again.
1.25GHz 15" SD PowerBook, etc. etc.
15G 3rd Gen iPod

Well i've said it now, nothing's changed
people are burnin for pocket change
and creative minds are lazy
and the big three killed my baby
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1.25GHz 15" SD PowerBook, etc. etc.
15G 3rd Gen iPod

Well i've said it now, nothing's changed
people are burnin for pocket change
and creative minds are lazy
and the big three killed my baby
Reply
post #292 of 590
10/22/03 at 11:11pm
Don't feel bad, I am on my FOURTH Powerbook. It was three very distinct white spots. It's too bad Apple got such crap for LCD panels. I am going to wait for Apple to address the issue and get a REAL fix until I send her in...or I'll just get a G4 iBook to hold me over for the PBG5...lol.
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post #293 of 590
10/22/03 at 11:58pm
Quote:
Originally posted by machem
I shoulda bought a G5.

I'm getting spotty again.

Me, too. I've got the top center one I mentioned a couple days ago, and it's been joined by one on the right and another starting on the left. I think I'll call Apple Care just to begin or reopen the case file. The more they hear from those whose PB's supposedly got repaired that there's still a problem, the better.

On a positive note, the logic board replacement definitely solved my boot-up problems and seems to have made a difference with battery time (I'm getting about 3 hours as opposed to the 2-if-I-was-lucky that I got before; although 3 hours is still not what I would have hoped for).
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post #294 of 590
10/23/03 at 7:09am
Quote:
Originally posted by machem
I shoulda bought a G5.

I'm getting spotty again.

dude, that sucks. this is getting to be ridiculous. i had called last week to put my white spot issue on record, but im not parting with this until the LCD problem gets nipped in the bud. so far, mine isnt that bad altho spotty, and im not gambling for a worse display.

i installed more ram yesterday, and so far no issues on that end.
"What does it profit a man to gain the whole world
and suffer the loss of his soul?"
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"What does it profit a man to gain the whole world
and suffer the loss of his soul?"
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post #295 of 590
10/23/03 at 7:28am
Thread Starter 
Jeez, looks like I started one hell of a thread...



This is completely lame AND unacceptable.

Dork that I am, I ordered a 12" iBook yesterday as a holdover, "screw you until you fix the 15" problems" tactic.

But I canceled it early last night. Talked to a really cool, knew-her-stuff woman on the phone while canceling. I told her my reason (she asked, was curious). Then we had this cool 10-minute conversation about iBooks, PowerBooks, Panther and Apple in general.

I wasn't the one keeping the conversation going either.



I'm going to see what happens tomorrow night in Atlanta, regarding any possible promos/discounts on new gear.

If none significant, I'm simply going to buy accessories tomorrow night (base station, speakers, mouse, power supply, etc.) and wait another two or so paychecks (4 weeks or so) and buy a 15" mid/late November. Gives them roughly another month to see what's what and perhaps address this issue.

Also, Panther will be pre-loaded by then...

THAT'S the model I really want. The one I've saved for. The one I've dreamed about.

Cool as the new iBooks are, it's not truly what I want. I'd be wussing out.
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post #296 of 590
10/23/03 at 7:45am
Quote:
Originally posted by pscates
Talked to a really cool, knew-her-stuff woman on the phone while canceling. I told her my reason (she asked, was curious). Then we had this cool 10-minute conversation about iBooks, PowerBooks, Panther and Apple in general.

I wasn't the one keeping the conversation going either.



Wow, you talked to a real girl?!?!

Dude, you're the man!

What was she like? Wish I'd been there!

Socrates
"There's no chance that the iPhone is going to get any significant market share. No chance" - Steve Ballmer
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"There's no chance that the iPhone is going to get any significant market share. No chance" - Steve Ballmer
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post #297 of 590
10/23/03 at 7:48am
Thread Starter 
Haha.

Asshead.



THAT wasn't the point: the point is that she knew some stuff that I hadn't heard other Apple reps relate (and helped me with a decision or two).

Not that I'll tell you...
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post #298 of 590
10/23/03 at 7:52am
I'm tired. The spots issue just makes me feel... tired.

I'm also going to wait before I try and send this machine in again. In the meantime, I'm trying to inform my EDU rep(s) what is happening, and how unhappy I am beginning to get. I say try, as my EDU rep has never replied to any of my emails (purchase inquiries in Aug/Sept), though an assistant finally did speak with me in Sept. Now I find out he has left Apple. I'm left contacting my former EDU rep (who now has other responsibilities). Note that my official Rep is in Sacramento (which is pretty much where I am), and the other two are in Austin. Go figure.

I'm really, really kicking myself for not getting a G5 dual.
1.25GHz 15" SD PowerBook, etc. etc.
15G 3rd Gen iPod

Well i've said it now, nothing's changed
people are burnin for pocket change
and creative minds are lazy
and the big three killed my baby
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1.25GHz 15" SD PowerBook, etc. etc.
15G 3rd Gen iPod

Well i've said it now, nothing's changed
people are burnin for pocket change
and creative minds are lazy
and the big three killed my baby
Reply
post #299 of 590
10/23/03 at 7:53am
Quote:
Originally posted by pscates
Haha.

Asshead.



THAT wasn't the point: the point is that she knew some stuff that I hadn't heard other Apple reps relate (and helped me with a decision or two).

Not that I'll tell you...

nonononono no no no NO no and NO.

You must tell us now. This is your thread. You d'man.

please?
1.25GHz 15" SD PowerBook, etc. etc.
15G 3rd Gen iPod

Well i've said it now, nothing's changed
people are burnin for pocket change
and creative minds are lazy
and the big three killed my baby
Reply
1.25GHz 15" SD PowerBook, etc. etc.
15G 3rd Gen iPod

Well i've said it now, nothing's changed
people are burnin for pocket change
and creative minds are lazy
and the big three killed my baby
Reply
post #300 of 590
10/23/03 at 7:57am
Thread Starter 
Don't freak. Nothing super critical that affects you. Just straight answers to straight questions and detailed explanations of how things work, certain policies, ordering/shipping procedures, discounts, rebates, scheduling, etc.

Things I've often wondered about. She seemed more open than most, that's all...Socrates.

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post #301 of 590
10/23/03 at 8:02am
Hmmm.

I just got a reply email from my rep. On something I emailed him about two weeks ago (he's telling me I can't get Up-to-date on 10.3). This of course was resolved to my satisfaction without intervention a while ago.

pscates, I thought you were going to say something like "free G5 duals to everyone who is suffering through the spots" or something similar. I guess I need more coffee.
1.25GHz 15" SD PowerBook, etc. etc.
15G 3rd Gen iPod

Well i've said it now, nothing's changed
people are burnin for pocket change
and creative minds are lazy
and the big three killed my baby
Reply
1.25GHz 15" SD PowerBook, etc. etc.
15G 3rd Gen iPod

Well i've said it now, nothing's changed
people are burnin for pocket change
and creative minds are lazy
and the big three killed my baby
Reply
post #302 of 590
10/23/03 at 8:05am
Aww c'mon man don't take it that way.

We're all geeks here right?

Socrates
"There's no chance that the iPhone is going to get any significant market share. No chance" - Steve Ballmer
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"There's no chance that the iPhone is going to get any significant market share. No chance" - Steve Ballmer
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post #303 of 590
10/23/03 at 8:40am
Sorry to hear bout all your pretty major problems. But what would you do in my situation...?

I have 2 stuck pixels (red) left of centre on my screen.
I have some faint colour variation in the LCD as a whole (only noticeable on a black screen in a dark room).
My battery seems to get a bit too hot (after bout 6 hours use on a flat desk it is scorching to the touch on the base).
My 5400 HD quietly "squeaks" and I can hear the HD spinning in a silent room - always.
My battery has never shown over 2 hours remaining in the status bar, no matter what the setting.

These seem pretty meagre problems. I don't even know if they are all problems. Everything else is fine.

I phoned my Apple after-sales Rep today. I can get a replacement machine no questions asked because I am still in the 10 day period. Should I disrupt my University studies for 2 (or probably more) weeks to get a replacement?
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post #304 of 590
10/23/03 at 8:47am
Quote:
Originally posted by filmmaker2002
Don't feel bad, I am on my FOURTH Powerbook....

You're kinda lucky. You guys in the US can get 4 (faulty) PowerBooks in the time it takes everyone else in the world to get just the one.



A question though FILMMAKER2002 , how long were you allowed to keep hold of a defective PowerBook after having already organised a replacement to be sent?

Can you keep it for 3, 7 or 14 days until the new one arrives to replace it ? I'm in a similar situation and I can't afford to be Macless.
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post #305 of 590
10/23/03 at 9:21am
SOS, I'd get the machine replaced. That is the easy answer. Because of the time w/o a machine though, I'd wait, and go for a repair when you have the time. If you complain about all those things, chances are they will all get fixed, even if they say they won't. It may boil down to the chance that a new display has fewer pixel issues than the old, but chances are the new one will be flawless.

Of course, in my case, I went from 0 to 1 stuck pixels.
1.25GHz 15" SD PowerBook, etc. etc.
15G 3rd Gen iPod

Well i've said it now, nothing's changed
people are burnin for pocket change
and creative minds are lazy
and the big three killed my baby
Reply
1.25GHz 15" SD PowerBook, etc. etc.
15G 3rd Gen iPod

Well i've said it now, nothing's changed
people are burnin for pocket change
and creative minds are lazy
and the big three killed my baby
Reply
post #306 of 590
10/23/03 at 9:48am
Quote:
Originally posted by machem
SOS, I'd get the machine replaced...

If ordered a replacement, would the new PB ship with Panther??!!!

That might swing it for me
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post #307 of 590
10/23/03 at 9:59am
Quote:
Originally posted by SonOfSylvanus
You're kinda lucky. You guys in the US can get 4 (faulty) PowerBooks in the time it takes everyone else in the world to get just the one.



A question though FILMMAKER2002 , how long were you allowed to keep hold of a defective PowerBook after having already organised a replacement to be sent?

Can you keep it for 3, 7 or 14 days until the new one arrives to replace it ? I'm in a similar situation and I can't afford to be Macless.

I live 15 minutes from an Apple Store and I was very nice to the guys there (so nice I guess...they called me to set up an interview for a position there) Anyway. Since I bought the stock 1.25 SD 15" (aside from the one I ordered online that I cancelled because of these problems) I was able to just swap them right there at the Apple Store. Here's the rundown of my experience

Powerbook #1: 8...count em 8 white spots...
Powerbook #2: 4 white spots...not as bad, but I figured 3rd time's a charm.
Powerbook #3: latch problem (which I promptly fixed), 3 white spots, loose trackpad, loose battery, and a screw...A DAMN SCREW lodged into the rear casing just below the speaker INSIDE the hinge (Guys at the store were miffed by that one).
Powerbook #4: Best of all of them...best fit and finish, most sturdy and solid...BUT 3 nasty spots on my screen. So I am holding onto this one in hopes that the screen issues will be addressed and I will swap it when Winter Break comes up and hopefully I can get her back before I go to Italy for 3 weeks.
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post #308 of 590
10/23/03 at 10:00am
I talked with the AppleCare rep and he sent me a box to send my computer back in. Hopefully the new screen won't have any problems.

I'm thinking strongly about picking up an iBook G3 700 12" for when I need to carry a computer around in a bag. The Powerbook already got dented slightly and if there is talk about the screen being affected by being carried in a bag, I'd rather not do it.

Too bad the lid already has a ding on it... think they might just replace the whole lid including the LCD?
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post #309 of 590
10/23/03 at 10:01am
Quote:
Originally posted by Kabeyun
I believe Apple has a 10-day return policy, possibly excepting BTO computers, so you may have an out. I haven't looked into the new iBooks, but the 14" sounds like the right laptop if you don't need the superdrive. My suggestion: return the PB and save the $$.

Thanks for the suggestion. I did call,10/22/03, as soon as I found out bout the G4 iBooks and was told I couldn't cancel and change becuause it was a BTO(re: I changed from 2x256MB to 1x512 ram chip to leave one slot open.). If I pressed it, I could probably change to the iBook for a restocking fee, but all in all I will be very happy with the Powerbook(actually more than very happy). Especially considering, when I do purchase a G5 tower, it will have matured with the OS and be substatially more machine for less money than available today.

Quote:
Esquare
Well, at least it was the most expensive solution.

If you think about it, those DVD's will kost you $100+ each!

That's OK, in the end I feel I'll have a laptop that will suite my needs substantially longer and provide more enjoyment over the iBook, which would have only really met the needs for my job.

Anyway there's no need to act smug or rub it in. And how do you know how much the DVD's will cost, it depends on how many I burn, right. Plus, I'll be able to do my editing at my leisure, while my wife and/or children use my current desktop.
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just waiting to be included in one of Apple's target markets.
Don't get me wrong, I like the flat panel iMac, actually own an iMac, and I like the Mac mini, but...........
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post #310 of 590
10/23/03 at 10:05am
Quote:
Originally posted by Nick DTM

I'm thinking strongly about picking up an iBook G3 700 12" for when I need to carry a computer around in a bag. The Powerbook already got dented slightly and if there is talk about the screen being affected by being carried in a bag, I'd rather not do it.


That's inexcusable. Why do you think Apple makes Powerbooks...TO BE PORTABLE. If you can't carry your $2500 machine around without worrying about it getting f***ed up...then Apple has big problems.
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post #311 of 590
10/23/03 at 10:16am
Quote:
Originally posted by filmmaker2002
I was able to just swap them right there at the Apple Store.

Damn Apple supply problems and the lack of Apple Stores outside of the US. Seriously, You've probably been through more 15 PowerBooks than most resellers in London, no less, have seen in a fortnight...

So I should return my PB? Out of the four you have tried, does the HD make a noise in all of them? I mean ANY noise - listen to it in a completely silent room try and describe it to me (please).

Thanks
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post #312 of 590
10/23/03 at 10:19am
Quote:
Originally posted by Kabeyun
[B]I believe Apple has a 10-day return policy, possibly excepting BTO computers... /B]

According to the Apple after-saes rep I talked to a few hours ago, BTO products can be returned aswell within the 10-day period. In the UK at least. No questions asked.
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post #313 of 590
10/23/03 at 10:54am
Quote:
Originally posted by machem
I shoulda bought a G5.

I'm getting spotty again.

How long did it take for the spots to appear after the repair? I got mine yesterday and have been checking frequently, no sign of them yet.

I love my 15" but I would definitely consider trading for something else. I wonder if they would let me do that without a restocking fee. Probably not without a lot of arguing.

-Spyky
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post #314 of 590
10/23/03 at 11:05am
Quote:
Originally posted by Spyky
How long did it take for the spots to appear after the repair? I got mine yesterday and have been checking frequently, no sign of them yet.

I love my 15" but I would definitely consider trading for something else. I wonder if they would let me do that without a restocking fee. Probably not without a lot of arguing.

-Spyky

Got it back on the 17th. Spots started showing up yesterday morning, the 22. Checking right now.... I still only see #3 (which is high in the middle), but I'm sure the others will come on eventually.

A week was long enough to make me feel safe. But not so.

My rep is coming by (!?) after lunch today.
1.25GHz 15" SD PowerBook, etc. etc.
15G 3rd Gen iPod

Well i've said it now, nothing's changed
people are burnin for pocket change
and creative minds are lazy
and the big three killed my baby
Reply
1.25GHz 15" SD PowerBook, etc. etc.
15G 3rd Gen iPod

Well i've said it now, nothing's changed
people are burnin for pocket change
and creative minds are lazy
and the big three killed my baby
Reply
post #315 of 590
10/23/03 at 1:37pm
Quote:
Originally posted by filmmaker2002
That's inexcusable. Why do you think Apple makes Powerbooks...TO BE PORTABLE. If you can't carry your $2500 machine around without worrying about it getting f***ed up...then Apple has big problems.

I agree... but it has already been dented from what I would not have expected to cause a problem, and the tech at AppleCare told me not to carry it in a bag with anything else, even textbooks, because they might damage the screen. Those two things have made me sort of paranoid about it. I still don't want a desktop, I use it in my house all over the place with AirPort, but if I need to go somewhere, taking an impact-resistant $500-600 iBook with me would make a lot more sense than risking damage to my $3000 fragile Powerbook.
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post #316 of 590
10/23/03 at 1:56pm
I'm most irritated because, if I had just KNOWN that the computer was so easily dented, I would have bought one of those heavy duty foam computer sleeves. It was just in a normal messenger bag with its integrated padded sleeve, but there was a zipper that happened to come into contact with the lid of the computer. It's frustrating.
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post #317 of 590
10/23/03 at 2:10pm
I have the Brenthaven 15" Titanium Backpack that comes with a really well padded sleeve that has its own spot in the pack. Spent $150 on it, but it was money well spent considering it has lasted me 2 years, carried my TiBook...and now my AlBook.
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post #318 of 590
10/23/03 at 3:04pm
Quote:
Originally posted by SonOfSylvanus

So I should return my PB?
Thanks

i was having the same dilemma and couldnt decide between repairing and replacing. but since the screen is my only issue and the rest is perfect, i am not returning this one. if you have that many problems with it, return it! since this is like gambling in the dark here, i think odds are you can do much better.
"What does it profit a man to gain the whole world
and suffer the loss of his soul?"
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"What does it profit a man to gain the whole world
and suffer the loss of his soul?"
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post #319 of 590
10/23/03 at 3:08pm
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Mine should be here Monday, and I suspect that if the white spots are the only problem, I'm going to hang onto it for a while, see if they fix the problem, and if not, join the inevitable class action lawsuit in nine months.
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post #320 of 590
10/23/03 at 4:20pm
Today I met with two EDU Apple reps; well one EDU rep and one guy I think was more enterprise or something. Anyway, one of them had never seen the spots issue, and the other one had only heard of it, so they were very interested in seeing what it was. I had to show them Film's picture because mine isn't that bad. They were pretty chagrined. They hadn't heard of any official memo going out about a permanent fix.

They suggested I call it in, but delay sending it until I was ready to give it up for a week, especially because the channel is clogged with other repairs. Also, by then a permanent fix will surely have been found. In fact, they said don't send it in until they get the word that an official permanent fix has been found, and they see the flood of returns down to a trickle. The one guy was very interested in this because he is about to exchange is TiBook for a 15" AlBook, due next week.
1.25GHz 15" SD PowerBook, etc. etc.
15G 3rd Gen iPod

Well i've said it now, nothing's changed
people are burnin for pocket change
and creative minds are lazy
and the big three killed my baby
Reply
1.25GHz 15" SD PowerBook, etc. etc.
15G 3rd Gen iPod

Well i've said it now, nothing's changed
people are burnin for pocket change
and creative minds are lazy
and the big three killed my baby
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