Hello everyone, I realized there's a million threads around the net with people wanting help with various startup problems. I've decided to write a mini-guide on first logical steps to try if you're having startup issues. Some things listed are obvious to some, and will be available all over the web, including Apple's own documentation, but I figured if everything was in one easy to find location, it might make life happier. For now this is just grey screen troubleshooting, and no power / black screen. In the future, you can be SURE i will add blue screen and kernel panics. If anyone has recommendations on what to change, or info they would like to add that has worked for them in the past, i'll certainly add it. This was written from the top of my head, for the most part without revision, so by all means if it doesn't make sense or is choppy also let me know
Computer doesn't turn on
This can be a scary event for anyone. If you attempt to turn on your computer, and it won't turn on at all (not to be confused with start up, I mean no video, no sounds coming from the computer, no LED's coming on).
First thing you want to do with a portable computer, is if you're using the computer off the battery, make sure the battery has a charge. There's usually a button on the battery itself, if you press it, it will have indicator LED's telling you how much juice is in the battery. One flashing LED normally means the battery is empty. Use the adapter.
If the adapter won't start the computer, but the LED comes on indicating it knows its plugged in, reset your computer's PMU or SMC. (Search
www.apple.com/support for your computer + PMU. e.g.. "ibook g4 pmu" without the quotes. For newer PPC processors and all intel processors, enter your computer + SMC, or SMU). If you've recently added any RAM to your computer, i've also seen this prevent the computer from turning on, take out the added ram.
Another valid step to try is unplug everything from your computer (USB hubs, printers, keyboards, mice, etc) and try to turn it on.
If your adapter has a flashing LED when plugged in, unplug it and let it rest for 60 seconds while plugged into anything. This will reset the internal breaker for the adapter.
If the adapter light doesn't come on at all, try another power outlet, straight in the wall if you're using a surge protector.
If using a desktop computer such as iMac or PowerMac, or Mac Pro, checking the diagnostic LED's is a good step as well. If you're unsure how, search the KBase for your computer + diagnostic LED.
Computer starts up, No video, no startup chime
For this one, the article on the Apple page is pretty spot on. I'll just link it.
My Computer displays no video
Basically it boils down to this, for external and built in displays. Reset the
PRAM (soon as you turn on your computer, hold down Command {which is the apple} + option + P + R)., reset the PMU, attempt to
start up to the first install disk for your computer, (Put it in the drive, hold down "C" immediately after turning the computer on.) This will verify whether or not it is hardware or software. If you can boot to the cd, attempt an Archive + install, if that doesn't work, Erase + install it is. If startup disk doesn't happen, shine a light on the display, if you can see an image, its a backlight failure. In any case you will most likely need to set it up for a repair.
Grey Screen TroubleshootingComputer starts to grey screen, either with or without Apple and spinning gear
First make sure nothing is connected to your computer. Next, I would try resetting your computer's PRAM. Next I would try and start to the first Install disk for your computer (If you are using Tiger after upgrading, use the Tiger disks!), Run a Disk first aid, by selecting your Mac HD from the left, then clicking repair disk on the right. If the repair disk option is not available, Erase + install. If the Hard-drive is not available at all to select (you may only see the 4.7 GB Optical drive listed) You may need to run the erase feature of disk utility, zero off your drive and try the installation. Otherwise it will need to be set up for repair (make sure you've tried resetting the PRAM.) If you don't have an install disk, see the
Note 1 at the very end of this article.
Next thing to try if repairing the disk didn't help, or find anything is run the Apple Hardware Test. This is located on the Install dvd on Intel macs, available by holding down "D" after the startup chime. On most PPC machines, it will likely be on the second install disk. If you find any error codes, I would search Apple's KBase for "AHT error codes" without the quotes, then select the appropriate computer.
If you've recently added any RAM, reseat it. If that doesn't solve the problem, try changing the order of the ram, or even take it out completely. This step is normally useless, but I have seen it work on rare occasions.
Computer starts up to grey screen, with globe
This means the computer is trying to boot to a network volume, for a variety of reasons from not so terrible, to fairly bad. First thing to try is boot the computer holding down "X". If for some reason your startup disk was changed to boot to a network volume, this will force your computer to attempt to boot mac os x. If it is successful, open your system preferences, open up startup disk, and select mac os x. If that didn't work, try resetting your PRAM and try again. Boot to the
Startup Manager by holding down "Option" on startup, and see if your drive is listed. If it is, select it and click the continue arrow on the bottom right. If not, attempt the Disk First Aid instructions listed above under "computer starts to grey screen". If repair disk doesn't come up with any errors, try an
Archive + install.Computer starts up to a prohibitory sign / broken folder
This is not usually good news unfortunately. It typically means the hard drive is failing, or the OS install has become corrupt. The first valid step is to reset your computer's PRAM to make sure we can look for and find a boot volume. This will also reset your Startup Disk, in case it was incorrect. Next you'll want to boot to a known good installation cd, and repair the disk in Disk First Aid, if this finds a problem and corrects it, run the repair 2 more times for good measure. Then you will want to proceed to Archive + Install. If it finds something that cannot be fixed, attempt to Erase + install.
Computer starts up to a flashing question mark
For the most part, follow the same steps as above. Also try disconnecting ALL devices from the computer, including ethernet cable. The steps to try are Disk First Aid, Startup Manager, PRAM, and reinstallation of the OS.
Note 1 : If you don't have an install disk to perform Disk First Aid, another option is FSCK from Single-User mode. First boot to
Single User mode, by holding down Apple + S on startup. When you get to a # prompt, type in "/sbin/fsck -fy" without the quotes. If you are using 10.3 or later and are using a journaled File system, you may see some
errors that you can safely ignore.
Stay tuned for kernel panics, and post grey screen issues on startup.